Excellent service à la clientèle.Bobby T.
Customer Reviews for Campus Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tuscaloosa, AL 35401
(Corner of 18th St and 8th Ave)
Services dans cet établissement :
- Mon–Fri1:30 pm–5 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Gilbert C.
Le client n'a pas laissé de commentaire.Tyesha W.
Le client n'a pas laissé de commentaire.Diana M.
Le client n'a pas laissé de commentaire.Danielle H.
Very friendly , polite and well educated about the u-haulParrish N.
Le client n'a pas laissé de commentaire.glen C.
Truck share app is trash. If it doesn't match provided choices you can move forwardPhilip D.
When I clicked the link to pick up the truck, I consistently received an error saying the page did not exist. I arrived at 5pm, so one of the employees who was leaving did it for me from her device and stayed until 5:10pm to help me.Brian K.
Le client n'a pas laissé de commentaire.MaryPat M.
Le client n'a pas laissé de commentaire.Darryl F.
Le client n'a pas laissé de commentaire.Greg B.
Le client n'a pas laissé de commentaire.Xuan W.
Le client n'a pas laissé de commentaire.Lisa G.
Le client n'a pas laissé de commentaire.Phillip B.
Rental went fine. Convenient and great price. Only negative was they did not have a dolly (hand truck) available although it was on my reservation. Recommend you get more of those as they would pay themself off quickly and make it more convenient for customers. No reason to be out of them.Ronald A.
Le client n'a pas laissé de commentaire.Lacronica L.
Le client n'a pas laissé de commentaire.alexis C.
I was charged for two days when I only rented and used the U-Haul truck for one day. I picked up the U-Haul around 9:40 even though my reservation was for 9 a.m. The location was supposed to open at 9 a.m., but the front office worker did not arrive until 9:30. Her excuse was that U-Haul was supposed to change the earliest reservation time to 10 a.m., but the business is still supposed to open at 9 a.m. according to their own signs. After picking up the vehicle later than my reserved time, I used it for about 3 hours and returned it. I was scheduled to keep it until around 7 p.m., but I returned it by 1:30 p.m. I parked the truck directly in front of the facility office, gave the keys to the same person who was still in the office, and was told by her that everything was good to go. The next morning I see that I was charged for two days. I called the office, where this same individual picked up the phone, and I was told that they didn't check the truck in until that morning. When I asked her to refund the money, she stated that she could not, and I needed to call U-Haul. When I asked her why it didn't get checked in, I was told "I don't know" even though she was the one that took the keys from me when I returned the truck. I find the morning employee at this facility to be one step above completely incompetent (at least for those two days), and I cannot recommend anyone use this location. I attempted to contact U-Haul, but I was told that there was a one hour wait to connect to a customer service agent. Instead, I submitted a complaint electronically to customer service. I still have not heard back from them, and it has been about 48 hours. I will attempt to update this review if they ever contact me and refund the overcharge.Brandon H.
Le client n'a pas laissé de commentaire.Michael W.
App is real buggy and times out a lot. Too many questions trying to sell additional items and insurance. These all make the mobile experience weak IMODerek G.
Le client n'a pas laissé de commentaire.James O.
My issue is the whole rental experience. I was given a truck with a flat tire, took three hours for a tire contractor to come. Overage oh gas non refundable, truck was given to me with half and returned with full tank. Loaders damaged almost all of my furniture, that I now have to replace at my expense. Will not use U-Haul againKeisha A.
Le client n'a pas laissé de commentaire.kaylyn N.
Le client n'a pas laissé de commentaire.sherly M.
Everything was good I had no problems with the equipment and the u haul was clean ! Storage areas was clean and thank you for all your help !!!SHELDA J.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.MOHAMMED A.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Maxie K.
Store was 15 minutes late opening in a horrible location. Truck was out of gas. No blankets or Dollie's available at location.HOLLAND W.
I was not able to remotely return truck and site very helpful in solving my issuesPAULA T.
Le client n'a pas laissé de commentaire.Alishkumar P.
There was no parking. Poorly lit. Barbed wire on all fences around. Not my choice for drop off-was forced to do it here.Noah G.
Poor customer service. The office was closed at the time of pick up. I had to continue calling for someone to come back to the office and give me key. I told the associate working that I was missing equipment and the gas meter was incorrect. She did not fix it, not the receipt.Mercedes C.
I reserved a truck to pickup 5 miles from my home but got a call and had to drive 45 plus miles to this location. Ordered moving pads but this location was not a full service store so no moving pads. Did not make my move enjoyable.Willie G.
This place was amazing I did not have a problem with them I had a problem with the fact that I had to go 50 miles one way to pick the truck up!BRANDI B.
Le client n'a pas laissé de commentaire.ERNEST C.
Le client n'a pas laissé de commentaire.Vincent P.
Great care and easy process with clerkWILLIAM G.
Le client n'a pas laissé de commentaire.Letitia B.
Everything was great!WILLIAM B.
Le client n'a pas laissé de commentaire.Travis B.
Messy, disorganized.Louie W.
Reservation system is a joke. I reserved a truck in Birmingham only to be contacted a day before pickup that a truck wasn't available and I would need to drive 2 hours out of my way to pick it up...if you can't keep the reservation don't take the reservation. By waiting until a day before pickup U-Haul made it impossible to make other arrangements and therefor locked me into transferring the truck for them at an expense of gas and time. I will not be using U-Haul again if it can in avoided. And do you think there was a discount applied or offered for my inconvenience...nope.Patrick L.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Terry J.
Le client n'a pas laissé de commentaire.Arthur D.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.STEPHANIE S.
Le client n'a pas laissé de commentaire.Corey F.
Not this locations fault, but I was charged for extra day. Dropped off rental on date agreed? Had 2 rentals reserved and no trucks were available as promised. Cullman location found a truck but inserted random drop off location. I was told to drop off truck and any location which was above.Darris F.
The location itself was nice, but we had to drive an hour to it from Birmingham because it was the closest place with a U-HAUL. The personnel here were nice and helpful and it wasn't their fault we had to do this. This is on U-HAUL'S current system for "reserving" moving trucks.Spencer J.
Le client n'a pas laissé de commentaire.Brian S.
It is just an unattended gravel lot drop off spot.Charles B.
Le client n'a pas laissé de commentaire.James T.
I was not really sure where to park the truck, but found a spot after jumping the curb and grass.WILLIAM L.
Le client n'a pas laissé de commentaire.Katherine G.
Le client n'a pas laissé de commentaire.Jasmin H.
The drop off was very confusing because none of the drop boxes for the keys were clearly labeled for the self drop off.ETHAN H.
Le client n'a pas laissé de commentaire.Jarrett L.
I reserved fir Sat and I received a call from Huntsville location that Truck wasn't available until Monday o moved my schedule and truck wasn't ready until Tuesday would like a creditRicky R.
The drop box location with lock combination was confusing but overall their place is nice and staff is exceptional especially the lady in the front office. She is very nice and professional and accommodating.Nader J.
Le client n'a pas laissé de commentaire.Margie A.
Le client n'a pas laissé de commentaire.Lee M.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Denise H.
The staff is really great and knowledgeable.NADER J.
Horrible experience yet again with U-Haul!! I reserved a U-Haul for a 12:30 pick up, but the lady wasn't at the office and had to wait almost an hour before she showed up and I could leave. I ordered a dolly and 2 dozen furniture covers which they didn't have either. Not sure why I'd have the option to purchase if I really didn't have the option. I need to do a one-way rental since my destination was close to 70 miles away. I didn't see an option to select this, but asked the super tardy U-Haul representative if I'd be able to, and she said, â€œOh, yeah, you can just drop it off anywhere.â€ For some reason this had me wondering if this was true, so I called 1-800-U-HAUL to confirm. I was greeted with a super rude call center lady that told me she was sorry that I was told I could do a one-way, but my contact says it's an in-town rental, â€œso you're going to have to take it back where you got it.â€ On top of that, I put $60 (32 gallons) worth of gas in and got it well over the half tank mark, but just got my receipt and it shows that it's halfway between a quarter and a half a tank. When I got it, it was under a half and I brought it back with more than a half. I'm pretty sure those get more than 4,7 miles per gallon, but even if it did, it would have been exactly where I got it in gas, not under!! My past 2 experiences with U-Haul have been a complete joke. I definitely won't use you guys again!!Adam R.
Returned a 26 foot uhaul truck. Very little places to park. I kept the truck one day extra but was charged for two. Spoke to Kimblerly and was absolutely useless. She said you need to call U-Haul directly. What a freaking joke these folks are. Total lack of professionalism!!VAL V.
Le client n'a pas laissé de commentaire.BRITTANY M.
I was charged almost $400 for having the u-haul for a day and half . If I would have known it would have cost that much just for the small amount of time I had the truck I would have just paid someone with a trailer and pick up truck to move my stuff. This was my first time renting a u-haul and this will be my last! I will make sure to tell everyone how outrageous the price is and how it was not explained to me that y'all were charging so much! How come I rented the u-haul for $105 for a day but for the 1/2 a day extra I had it I was charged over $200 for just that half a day??????Michelle H.
Le client n'a pas laissé de commentaire.LEWIS M.
Le client n'a pas laissé de commentaire.Philip S.
The inside of the uhaul was wet if rain had gotten on the inside.MARCUS R.
Le client n'a pas laissé de commentaire.Brandon S.
Le client n'a pas laissé de commentaire.Paul D.
Drop off location was locked and required a code to enter. No code was provided. Fortunately someone else was using the facility and we drove in behind them. There was no clear uhaul drop box or sign saying â€œdrop uhaul keys hereâ€Ryan T.
I will never use U-Haul again .DALVIN A.
The destination drop off process was a complete debacle! At my assigned drop off location (Skyland Blvd), an employee was quick to tell me I could not turn in the trailer there, even though my contract advised that was my preferred and assigned drop off location. When I asked her what I was supposed to do, she told me to call U Haul. She did not offer to provide any assistance and she advised finding an alternate drop off location was not her job. I was finally able to get a secondary drop off location assigned, only to get there and find the place closed. When the U Haul employee arrived to reopen, I was forced to unhook and drop the trailer with no assistance or post operation inspection to identify any damages. U Haul, generally speaking, needs a lot of work on customer service!Billy W.
Le client n'a pas laissé de commentaire.Jerry N.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Kristy C.
Drop off after hours. Did not interact with staff.Justin M.
Uhaul should not be selling equipment at locations that it is not available (dolly). This is not necessarily the location's fault, it is the fault of U-Haul as a company. Furthermore, it is truly absurd that uhaul's policy is to not confirm pick up time or location until the evening before. I will go out of my way to ensure I do not use Uhaul in the future because of the complications this policy caused.SUMMER V.
Le client n'a pas laissé de commentaire.THOMAS J.
Have a drop off boxEthan C.
It was just not a good pick up location for me.Devlyn J.
Le client n'a pas laissé de commentaire.SOLANGELELENA M.
Le client n'a pas laissé de commentaire.JAMES M.
I ordered and was charged for having a appliance dolly but only recorved a utility dolly. There was no one present to help solve the problem so I moved my washer and dryer with the utility dolly. I emailed your customer service two weeks ago to dispute the bill but I still have not heard back. I would like some assistance.Oliver R.
Got charged for Safemove even though I didn't select this option.Van W.
Le client n'a pas laissé de commentaire.Yuanwei L.
However, scheduling team should be aware all equipment is not available at this location, I.e., appliance dolly unavailable although website confirmed on reservation.August M.
I thought I rented a 15 foot truck and when I got to pick up some 12 foot lumber and I had turn the lumber sideways to make it fitjeff C.
There was no key in the drop box. I then had to wait 45 min for the store manager to arrive so I could actually get keys to use truck. This delayed my entire dayPayden W.
I was charged for furniture dolly but they didn't have one in and neither did the location on Skyland Blvd which I was referred to. The service a customer service representative or associate Tracyy Norris was very helpful.Lykenderick B.
Le client n'a pas laissé de commentaire.Ed R.
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