Évaluations des clients Canal Marathon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Canal Marathon

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Dakota W. le

Évaluation :

Dont make people pay for gas when they already filled the gas tank up.

JaNell D. le

Évaluation :

I went to pick up my truck and did the cell phone check in . i sent pics of my drivers license and a selfie as requested by the step by step instructions. I was under the impression that by doing the cell phone check in this would be a no contact pick up , this was not the case. I had to go into a gas station and had to stand in line for at least 5 min before the extremely rude employee was ready to assist me . i showed him the phone screen of my rental verification and nicely asked for the key to the truck. He told me to wait and then he continued assisting customers . Finally he came out from behind the counter and went to the office to retrieve the keys . He then went back behind the counter and turned on a laptop , leaving me standing there waiting for keys while he returned to take care of more customers . when he returned to me he asked me for my ID. I explained to him i had already verified my ID and was approved and once again I showed him my phone verification. The employee was rude and said he had to verify my ID. This completely made no sense to me why I had wasted my time doing the fast no contact truck check in . I informed the employee that I would be calling UHaul he turned to me and said he did not care. Then walked away from me to help a woman with lottery . I have used Uhaul in the past and was treated better then this. My so called fast no contact experience was an epic failure and i will never do this again. I would recommend that this pickup place be moved to a location where customer service comes first .

Megan G. le

Évaluation :

We reserved the Uhaul for a 3:00pm pick up and I even confirmed it the day before. When my sister got there to pick it up they said the keys were not there. They said they would be there in 20 minutes. After a 20 minute wait they said the keys were an hour away. I called Uhaul and told them something needs to happen. After another 20 minutes they found the keys in the lock box. Additionally, they made my sister pay for insurance when I said I did not want it in my online application. This experience was totally unacceptable and they did not offer any discount or anything. Never going with Uhaul again.

Sierra E. le

Évaluation :

This is a busy location.. I had to watch like 50 customers go ahead of me as he processed my order. Then I only went 9 miles. The gas tank did not more. Yet be made me put like 2 dollars in the tank. But it was not a bad experience just could have been better.

kanece W. le

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Le client n'a pas laissé de commentaire.

Naryan K. le

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Le client n'a pas laissé de commentaire.

John W. le

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Not sure I really like the after hours check in. But I suppose it’s a good thing to have.

Jerry T. le

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Le client n'a pas laissé de commentaire.

Karen L. le

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Truck was dirty inside, store owner didn’t seem to know what he was doing.

Delvonna B. le

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Le client n'a pas laissé de commentaire.

james B. le

Évaluation :

Personnel were argumentative and did not want to accept the truck, even though the main office told me to go there.

richard M. le

Évaluation :

The man that was in the store was helpful and did a good job, but he was by himself to run the cash regester, talk to a person who was ordering products for the store and had to walk around with a fire department inspector so even though i was first in line it took a long time for him to check in the truck, they need more help in the gas station.