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Rod A
Customer Reviews for C&B Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The reservation was not on my dashboard. It took almost 45 minutes after arriving at the location for tech support to resolve the issue. Tech support was very friendly.
Sammatha YNot a thing. It was a quick, friendly and easy experience.
dan hVery friendly and helpful staff.
NANCY WBest service I have had in a long time
james gAndrew helped fix everything that had gone wrong. And he couldn't have been nicer.
Barbara AThe key pick up boxes were labeled incorrectly and I had to call customer service to get my truck key. It took a very long time to do this.
DAMA SI have had a wonderful experience with this uhaul location not only did the dealer get me set up and the truck was is decent condition but when I had a question about my charge he went above and beyond to help me figure it out I would use this location for my next move
Stephanie BA great bunch of people there. Very accommodating and kept in touch with us. Everything went without a hitch. Thank you for the assistance with everybody's FAVORITE chore, ha!
Jhan KGreat customer service and excellent convenient support. Merci.
Phillip SVery friendly and helpful
Roge FThey Did Not Give My Dad A Contract When They Went To Drop It Off And Charged Them For 2 Days When We Had It Less Than Even 8 Hours.
Richard CFix parking lot. Truck bottomed out leaving and almost got stuck while returning.
Desiree WVery helpful, great customer service. An excellent experience. So grateful they were open on Saturday, very hard to find in this area. Would recommend
Misty PI enjoyed renting a trailer here. The service was very friendly, thorough, and prompt. I would highly recommend this rental to anyone.
ronald rNo improvement needed. This is my favorite location to rent a uhaul. They are always nice and helpful!
Shannon WHours on door read until 4pm six we were there at 3 and the door was locked. Tried calling but no answer. Called 1-800 number for uhaul and got it figured out. Did have contact with them the next day and they were awesome! Very polite and professional, not to mention the layout of equipment at the location was very well organized. Wish I could have met them when we dropped it off but over all, great experience!!
Adam SMake all vehicles clear and available and answer the damn phones whenever they call, I don't care if you close in 3min or 3 hours.
matthew sNothing everyone was extremely helpful
Shawn JThis was the best experience for us out of all the times we have rented UHAUL trailers to help move kids. They were efficient and attached the trailer to the truck and checked it out. I appreciate that.
Allen CAwesome location, love renting from these guys.
John LChuck was a great help and very knowledgeable! He exceeded our expectations.
Orlando IYour app was a problem in several areas. It would not pick up my GPS location, so I had to use my boyfriend's phone to sign in. Then when taking a photo it indicated that his didn't have enough memory to take a photo. After removing a few apps, one at a time until I could take the picture required to pick up the truck, it then asked for additional information to verify that we were who we are, which required chatting with your wonderful support staff. The staff had to call and wake a relative up to confirm we are who we say we are. Then the lock on the key safe was difficult to open due to it's location on the building and the height. All of these issues put together caused us to be late to start the packing while people we hired and were paying stood around waiting for us. And if you really want to hear about the initial issues with the reservation at the first location I was to pick up the reserved truck, just call me. If it wasn't for your wonderful support staff I wouldn't have gotten a truck to move yesterday. So removing the support staff and the nice business I ended up with, I would have rated the rest with a one star. And I'm retired IT Director, so the technology and security measures need to be revised for many who will struggle with it more than I did.
Howard SExcellent service.
Rebecca BThis place is awesome! They are always friendly and helpful.
Shannon WThe representative was very friendly and helpful
Beth RExcellent
William FCab had pet hair throughout including on dash and seats but other than that it was in good shape
Darrel SAwesome to work with!!
MICHELLE PThe check in was quick and person was very helpful and nice
Jackie KThis rental was a life saver for us. The apartment we were supposed to be able to move into was trashed. Only option was a Saturday move furniture into a storage unit for June. This location offered Saturday service as those in Rolla, MO are not open on Saturday. Thank goodness!!
MARG PAmazing customer service. Very friendly, and professional.
Aaron BI love this location so much. Friendly and helpful, they always make the process so easy. I rent uhauls more often because this place great!
Shannon WI made the reservation so I could just go pick up the keys from a box. The instructions on the app said get the keys from the box located to the right of the door. There were no keys there. I went inside and had to wait nearly 30 minutes for it to be my turn in line. The guy working just hadn't put the keys in the box. Massive waste of my time while I was in a hurry to get started moving. Why even give the option to pick up keys from the box if the person working isn't going to actually put them there?
Mallory EVery frustrated that the website allowed me to book at a specific location only to be called later and told to pick up the truck at a different location farther away. Absolutely unacceptable. Why does the website allow reserving a vehicle if the vehicle isn't actually available at the requested location???
Michael SRaining the day we picked up a car hauler at a different location. We got stuck in the mud. U haul was attempting to make me pay for the tow. It took hours to finally get the people on the phone to understand that we had never even got out of the area where it was parked
justin mVery friendly and helpful. Great experience!
Christopher MChecked bank records and found withdraws of $724.66. Paid twice.
Robert TI picked up the rental after hours. I was unable to use the email to login because it did not recognize the location even though allow was on. I called uhaul 800 number and they said to download the app. The lever to unlock the key box pad lock was hard to turn. There was nobody at the business when I returned the truck at 3:30 pm. I called the uhaul 800 number for that location and there was no answer. I left it there because I had to go get the additional furniture pads that I forgot to bring. I arrived back to the business before 5:30 but by the time I jumped through different hoops to complete the return it was after 5:30 pm so I was charged 26 cents.
William OEXCELLENT and hassle-free service! The best experience I have had renting a truck, hands down.
Edward SNo improvement needed in my opinion. Just appreciate their help.
edith cFirst truck would not start. Then it took 30 mins to get info on second truck that was very dirty inside. There were chips in the windshield & by the time i got the vehicle inspection text the link had expired so I could not report or show pictures of the issues on the 2nd truck. I hope there will not be additional charges due not being able to report the nasty conditions or windshield chips. I have photos if needed.
Ben STammy was amazing, polite, friendly and everything operationally went smooth, including her follow up call. Merci.
Kendall NTammy was amazing, and the owner helped us get a Uhaul of cargo to Mayfield Kentucky tornado relief. These are the guys to call first, excellent customer service!
CODY wLady was very nice, informative and knowledgeable.
Sheri LI feel that the prices were too high. I spent $157 on a 2 day rental! That is way too much. The location was great and the attendant was very nice and knowledgable. I just didn't care for the prices.
Diyep W