Le client n'a pas laissé de commentaire.
Nicole L
Customer Reviews for C&G Onsite
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guy at the desk was so helpful He was able to explain several things we didn't know and when we had a problem with checking in he assisted us until we received our truck. Thank you so much for your help.
Jasmine CI kept the truck for 2 hrs. Great customer service and I will be renting from this location
Veronica MThe male representative was not friendly at all. He was rude as I had completed my reservation online and decline the $26 optional insurance as he insisted to pay the additional optional insurance as he stated I agreed and I told him no I had and is declining. He didn't even guide me to tell me where the truck was parked and it was a rainy morning. Very rude.
Cynthia GDefinitely not a nice costumer service at this place
JESUS ODisrespectful representative
James QS.O.
George SEverything was great! Absolutely no complaints.
Sarah SThey were wonderful! We did not bring the truck back on time and ran about a half hour over and they did not charge us! Fortement recommandé!
John RThe online way to get the truck was awesome. The return method was so easy to use.
Robert BNothing. Cesar was awesome answering questions. Great customers service.
sandra vEasy to find. Prices were good. Close to our home.
Dennis FVery accommodating. Convenient location close to my home. Made my day a lot smoother.
Warren HWas supposed to pick up from alsip Illinois location which is 1 minute from my house. They ended up changing my pick up location to Bridgeview Illinois last minute which is an extra 25 minute drive
John SI was satisfied with my experience which is why I only use U Haul. At least 10 times in the last 50 years. Always an easy pickup and return.
Albert EAbsolutely garbage never again. I will find something else .
Jhn RStarter on vehicle needs to be replaced. Turned the key and just clicks. This happened twice. Finally engine would start after multiple attempts. I am sure they were told about this but decided to ignore taking any corrective action. Vehicle was also dirty inside and out. Very disappointed
Edward EI don’t think the mileage was correct, and I believe we got over charged and we added 6 dollars extra on gas tank
Sandra GScheduled a 12:45 pickup. When I got there about 12:50 no one was there. I called and they said the person went to lunch and should be back later. I didn't get my truck until 1:45. The person was in the back watching a movie when I got there.
Nicolas SProfessional employee since I call until I hook to it Great service
AHMAD Hvery friendly and helpful personnel highly recommend this location
robert tI got lights on the dashboard also the right rear light is not working either brake light or the signal light
Mustafa SPerfect
Matasem MTruck worked well but cab was dirty with dog hair all over.
Laverne PGreat service
Michael GWhen I went to the original location that I received via email,my rental wasn't there. The associate working at that location helped me locate where my rental was located. I that started me off with a negative opinion. Through the help of the associate both on the phone and at that location, things got better.
Nelson CAll employees i was helped by were very serviceable, knowledgeable, very helpful. Thank you for having great employees 拾
ORALIA MI was suppose to have a Truck at 7 am at another u haul location! They didn't have my truck and sent me to this location to get a truck at 9 am! This made me 2 hours late in my move and I had to hold off my labor 2 hours! I booked 48 hours in advance and was not happy!
jerrold bJust a lot of dog hair left in the front of the cab from the previous renter. Good thing we weren't allergic to dogs.
Devon Gvery nice guy, helpful ,
Peter MHave someone at the location. If they are open, then they should have someone there, seems like it would make sense. Amazing that the pick up and drop off location both were during normal business hours when they are "suppose" to be open and neither place had anyone around. Seemed like a bad joke came to life.
Gary LThe experience was much better than expected. The trailer was in great condition. The office opened on time. Their after-hours return policy made for a stress-free day. Thank you, Gabriel !!!
MIKE DNo one was there when I arrived. I had to wait 10 to 15 minutes. No sign was displayed indicating the staff would return.
Rupert GExcellent customer service
pamela hIt was a perfect with exception that snow accumulated in the roof of the truck and changed to watering furniture. Thanks anyway
William LWindshield washer fluid was frozen. It was snowing, couldn't see the street thru the windshield. Will never rent from U-Haul again.
Hussein AWorker was never in when we needed help. Sent emails, texted, and called but never returned a response. It was clean and well maintained equipment but service was less than adequate.
Aiste DWas very helpful. Helped load up trailer. Very accommodating.
Vincent CNeed to have sign to locate the entrance of location. Couldn't find at first. Hard to locate.
Balbino AGabe was super nice and made for such a pleasant experience.
Danielle PThe rep at this location made everything very easy and was professional.
EZEQUIEL VThe location wasn't my first choice but it was close enough. The truck was ready and waiting and the attendant explained everything I needed to know. Very satisfied.
Allen GThank you!!
Rodelo AFind closer drop off locations that are not 45 minutes the opposite direction that someone is going.
Randy KGabe was very helpful and friendly. Very easy to work with.
Jim MOutstanding performance by this location
matt gMy experience was perfect, the staff was friendly and helpful. The vehicle was clean and everything was in order.
Robert GGabe was very courteous and professional. Explaining everything as we went through hook up.
wojciech sVery nice . Explained clearly. Smooth transaction.
linda cReal nice guy at this location.
QUINCY INothing My experience was great Personel was great and informative and good customer service
Danny RFirst your computer failed to send through an online order of boxes to the location specified. I had to purchase again on site and then just today go back to that location to sign for a refund. Now? Now the truck rental i did way in advance for pick up where we live in Blue Island IL is not available. We have to drive all the way to Bridgeview IL to get it. And we will get stuck paying for the extra mileage! I will NEVER use your online system again and plan to share this experience all over social media. This is a horrible experience and we hadn't even started moving boxes. Our reservation number is 22004304.
Julie CHad a little difficulty since I paid in advance and in full. They called someone and we were on our way
Andrew BLocation was easy to find. Person was friendly and had me out of there in 1/2 hour. Place was not very clean or orderly.
Thomas VCompany was not open when my schedule pick up was made, I had to call my haul rep that called the company manager... He came right away to release vehicle
Kathy AThe equipment was not checked, the left turn signal was not operational so I could not take the 6 x 12 cargo trailer. I ended up taking a smaller one and had to return it because it would not fit the items I needed to move. This is typical for a drop off location, I would never use a drop off location again. I ended up going to Charlie's in Villa Park, he was awesome.
john kWENT TO PICK UP AT 530 THEY CLOSED AT 530 HAD TO PICK UP NEXT DAY AT 930
MICHAEL CThe staff at this location were very friendly and customer oriented. They made renting this trailer seem hassle free and I would go there again with no hesitation.
DALE NVery friendly and helpful. In and out in no time at all!
PAUL H