Le client n'a pas laissé de commentaire.
MANFRED HEIM
Customer Reviews for C&S Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mike was excellent!
Greg MayIt was annoying that the clerk made me park my car across the street in a muddy field and told me he'd tow my car if I parked on the property while I rented my U-Haul. I won't use the location again.
kristina blakeArrived to pick up my reserved trailer in Moscow Id and was informed they didn't have one available. I was told the closest one would be in Pullman Wa. 25 miles away. Two hours and 50 miles later I had a trailer. The review I posted is for the Moscow location.
Darrell Bullgas tank was just barely Full, after 10 min of driving it was much lower than full. I doubt the problem can be fixed. The manager attendance was very nice to me!!!
Mauricio FeathermanEmployee to be trained more on rental equipment
Titilayo AdeyemiDid a walk-in to rent a trailer. Was driving off with one in no time. Great customer service !
MICHAEL BECKThe guy even helped us with the app and stayed late so we could drop off and go to bed🤪 After a 19 hour drive!!
Bart FisherEasy drop-off, though it wasn’t clear to me what the additional charges pertained to.
Austin Van Der VeenMike(?) was fun and easy to work with.
Scott CorneliusThe trailer was dirty inside and out. It is difficult to get in and out of. Washington drivers will not yield even if they find you in the middle of the intersection trying to make a left hand turn, Horns are their favorite piece of equipment. The location is on a hillside and and has extremely limited view of automobiles approaching from the right.
Roger GrantNothing that I can think of at this time.
Sylvester BullockEverything was great I need to get the car for another 5 days
Andy NelingerMake sure that tires are inflated to correct pressure. When I notified agent that vehicle message stated low tire pressure he said that they weren't that low and it was 'a big thing to get that maintenance done'. Lubricate ignition key cylinder on a regular basis. After loading up I spent 45 minutes trying to figure out what was preventing the key from being inserted fully into the ignition slot so that vehicle could be started. A call to the rental agency was not returned. I found the answer on the internet and after squirting some wd-40 into the slot was able to insert the key and continue my project. As a licensed Handyman I charge $50 per hour for that type of service. It was not a productive period in my move.
chris waitingI really appreciate Mike working with us to assist in a pickup/return at the Pullman location rather than driving across the border to Idaho. It made the experience much better.
Pullman Chamber Of CommerceIt was a great experience
Ellen BrownGreat service. Great attitude
Mike FievezThe whole process was smooth from check out to check in. Seemed very clean, well takin care of. My only request is that they probably deserve a raise. Go on give them the money they deserve...
Anthony MowderA little delay in the pickup of the truck but otherwise it was smooth and we moved our stuff pretty easily. Thank You U-Haul.
Shubhankar sircarGreat experience! Would definitely use this location again.
Wade LaffertyKeep up the great and friendly work! :-)
Spencer MartinThanks for renting us a Uhaul 16 Ft at the last minute. We were worried we wouldn't be able to move my WSU student daughter out of her apartment. Thanks fo the front desk gentlemen for attending us after hours. The Escobars Walla Walla Washington.
Adam EscobarSimple things like deleting all of the phone parings of the past renters and posting what kind of gas to put in the truck. I taught myself these things with the help of the internet, but they take time away from getting down the road. Otherwise, great job!
Christy ZlatosThey were very busy but the gentleman working handled everything very efficiently. I highly recommend the self checkout!!
Laura ChildExcellent service highly recommend
Randy HillReserved a '15 truck but was given a 20' at the same price which turned out to be perfect. The truck was in great shape and nice to drive!
John WestMike was so amazing and friendly! Would definitely recommend this location!!
Erika DebenhamNothing. The guy at the counter was extremely helpful and kind. Merci.
Margaret WorobDid go inside this location. Drop off was quick and easy
Kathy PuketteEasy location to do a 24/7 drop off.
Ryan CraftonDude in office will rip you off has own agenda...
Lisa WagonerSuper easy check-in Friendly service and great location to WSU csmpus. Definitely would recommend.
Karin kaczmarowskiEverything was very good.
Lars HendronCould not have been easier. Thank you!
Allison WingerDrop off was extremely easy and the employee was very detailed in accepting the trailer. There was no delay.
Wesley GardnerThe customer should not have to drive to a different location to pick up a truck. You should not inconvenience the customer. There were plenty of U-Haul employees on hand to take the order. But not one of those employees was allowed to bring the truck to the location I chose. Really bad customer service by U-Haul!
Alya PierceNothing it was a great experience.
debbie barndtEverything went well.return was easy and quick just like the pick up and I would definitely recommend them to anyone
Fidel SolanoWe've rented a truck on two different occasions from Mike and have been very impressed with his customer service. He's prompt, kind and eager to meet his customers' rental needs. We highly recommend C&S Mini Storage U-Haul!
KENNETH CORNELIUSThe lady who helped me was amazing!
Ronald CarterKudos to local staff who were excellent to work with, including being able to reschedule one of my two intended rental days on short notice. Only critique to take this from 4 star to 5 is the online process and before office hours pickup ((7:30am): scanning the back of ID wasn't working but moreover, in speaking with a rep, they needed to verify another contact person at that hour to approve the truck release?! Not ideal- suggestion is let us establish that before the morning of pickup so we don't have to wake someone up.
Robert BrownMake sure the mileage is accurate
Shel-lee CaleneSuper customer service by Erica. She went above and beyond to help us find transportation from the drop off location to our hotel.
Scott GableExcellent Customer Service. Rental truck was just the size that we needed. Pick-up and return went smoothly.
Berverly BullockIt was clean but it smelled so bad of cigarette smoke, it was awful. Made the 5 hour drive yucky.
Dawn MoncalieriPick up was a breeze.
Caitlin LansingThanks to the gentlemen who worked here, and made our move a little easier! Almost everything about our relocation ended up turning into a fiasco, and these guys were able to help us stress less in getting the vehicle returned. You guys were much appreciated!
Kristina ThursbyNothing apparent....convenient, uncrowded location, good equipment, fair pricing, service personnel very pleasant & effective....all around good deal.
DOUGLAS WILLCOXI explained my situation about the difficulty of getting this trailer and the employee was surprised that I could not get a trailer in my location, and also thought Great Falls should have offered some sort of discount!
John LeafThanks for an easy process and a great vehicle!
Lori MikesellEverything was ready and perfect.
KEN HALL