Customer Reviews for C&C Auto Customs
(U-Haul Neighborhood Dealer)

Évaluation :

3

Did not open until 10am on a Monday. That's too late for the first day of the week.

Évaluation :

5

It was very difficult at times to get the vehicle out of Park. Had to turn steering wheel multiple times to get into drive. Vehicle requires maintenance

Évaluation :

1

Dog ran and tackled me. Than Tripped my husband with a log that it was carrying which made us both laugh While walking around the back of building looking for the person to drop our keys off to.

Évaluation :

2

when I ordered the truck, i ordered it for 2 days with an appliance dolly.I was charged $20 for a dolly I didn't get. When I turned the truck in I was a couple hours late and the guy said he wouldn't charge me because I didn't get the dolly, but I was charged a 3rd day and did not get refunded for the dolly I never received or used. So, I think your service and your customer service stinks even more and is too expensive, not to mention I got the truck over an hour late because it kept saying my location was denied and I have it on all the time.

Évaluation :

5

C&C auto is the shit real nice place !!!!

Évaluation :

5

Easy to do with smartphone !!!

Évaluation :

5

This place is awesome Charles very nice man ,u haul was very clean . Found a mechanic also was I there!! Would recommend this place for All your u haul needs!!!

Évaluation :

4

I reserved the equipment the day it needed. Uhaul showed the business open, but it was closed for the holiday weekend. A few phone calls and it was resolved. Easy process once everything was sorted out.

Évaluation :

5

Owner helped me load trailer, then checked all the tires and ensured all the safety features where in working order. Then waved bye to me.

Évaluation :

1

When I arrived to drop off truck n99ne came put to check truck in when I attempted to ask the only person I seen they closed the garage door in my face and proceeded to close all the doors and ignore me , so I had no choice but to find a place to park and locked up truck then recieved a bill on my credit card from this location for additional $56 dollars and no explanation for why , can only figure it for the additional miles I had to drive from pick up location to London ky to load truck and drive to Indiana which was a 180 miles

Évaluation :

5

Chuck, the owner was very friendly to deal with. Nice, easy smooth transaction. The 15' truck was in good condition and ran great. Rob Z.

Évaluation :

4

Great service.

Évaluation :

5

Owner is very friendly at the pickup location

Évaluation :

3

Online indicated that the equipment I needed was not available but when I arrived there was one available. Maybe take inventory from your franchise partners.. 樂

Évaluation :

1

Had a 10am reservation. Nobody was there. Called the number to the dealer, no answer so I left a message. Waited an hour, still nobody there. Had to call Uhaul customer service to get the trailer. I Was then called by the uhaul dealer that wasn't there when I went to get the trailer was told that the trailer is considered stolen if we didn't do a contract over the phone. Then I was charged for a 3rd day because I was an hour late. Ironically, thats how long I waited for them to show up, but he never came. So, I had to load up this trailer, that didn't have a trailer jack mind you, by myself and pull it out of the weeds. I finally answered after several calls from the shop. He told me I had to give my information over the phone while I was driving. I gave it all to him and then he said the computer locked up and we had to do it all over again. I told him I couldn't do it again because I had an appointment. I then received a pdf in my email of a document with my signature signed for by someone else. I would like my $121 refunded immediately. Thank you, Jeff.

Évaluation :

1

Charged me for gas even though I brought back more than started with.. charged me for insurance I rejected and emailed copy later showing and was not open during scheduled hours to return so had to schedule a appt to get deposit back even though they were supposed to be open.. truck was not working properly and thought was going to break down

Évaluation :

1

The place we picked up from said it was open at 10 am on Sunday. This was false. No one was there on Sunday and we had to spend an hour trying to figure out how to change our reservation to a phone pickup. This cost us time when we were trying to move.

Évaluation :

5

Not a thing, outstanding!

Évaluation :

3

Location is a bit tricky to locate; however, staff there is very friendly and had no issues.

Évaluation :

4

Ce n'est rien

Évaluation :

5

nothing, everything went smoothly, thank you!

Évaluation :

1

This location was supposed to be open on Sunday. When we arrived they were closed on Sunday. Uhaul called me at 4pm Monday asking if we were keeping the equipment for another day, we returned it 10am Sunday. They never checked it in. Then we get a $50 cleaning fee I am disputing. We returned the truck cleaner than we got it, we even swept it out, and left the cab cleaned. We only drove it for a hour and didn't eat inside or leave trash. This place is trying to scam me for $50. It looked like a junk yard outside with a old junk camper in front.

Évaluation :

4

Everything was good!

Évaluation :

3

No one was there when I arrived to pick up my trailer. Called, and was told to pick one and send a picture of hookup. Hook up to the best trailer. Sent the picture and left.

Évaluation :

5

Overall great equipment and great service would recommend

Évaluation :

4

The owner of C&C customs is a great guy. Very hands on and informative. I wish all of your contracted places were like this man

Évaluation :

5

Improve the connection reliability for your uhaul vendors. Everything else besides waiting on the website was beyond courteous and appreciated. I would definitely recommend them to a friend overall.

Évaluation :

5

Good service great guy to deal with. Very helpful thank you Chuck.

Évaluation :

5

Highly recommend! Definitely would use again!

Évaluation :

3

If the business is open, why doesn't anyone come to meet you? I called and after leaving a message was told, "Just drop it off anywhere." The trailer did get checked in, and I received the reciept, but just needed connection with a person to help me feel I was doing the right thing.

Évaluation :

5

The location was challenging to find. Otherwise, service was excellent.

Évaluation :

5

Best Uhaul experience i have had yet!!!

Évaluation :

4

Expeditious and flexible - easy check out and check in.

Évaluation :

5

The owner and area manager were very informational and friendly. I would recommend going to that location to everyone. Merci

Évaluation :

3

We dropped it off and no one was there. We picked this location specifically because their schedule online shows they were open Sunday's. We dropped it off on a Sunday and no one was there and no one answered the number online. There was a different number on their door so my husband called that and the man said to park it and he would take care of it tomorrow (Monday). I went on Monday to complete paperwork but no one was still there. I would just recommend that their hours be updated online so people know they will be dropping things off and no one is there. Merci.

Évaluation :

5

Easy to find, great customer service

Évaluation :

3

Location was not open when it was supposed to be, but drop off was ok.

Évaluation :

3

Truck was filthy. Someone smoked in it. Ashes everywhere. Tire was messed up. Then I had to pay for a cleaning fee that wasn't even my mess to begin with.

Évaluation :

5

I'll give an over all review when I see my bill. That it is correct.

Évaluation :

1

In the middle of nowhere. Very dangerous at night.

Évaluation :

1

My appointment was at 11 a.m. no one was there didn't show up until 12:30 they told me it was 29,99 and 99cents a mile I drove it 20 miles so my bill should have been about 50 it was 103 what should have been an hour and a half job took the whole afternoon I told them I should get a discount instead I got charged more they were not professional at all will not use them again and will tell friends and family and social media not to use them

Évaluation :

5

Nothing everything was perfect

Évaluation :

5

One way haul from a neighborhood dealer in Aurora Indiana to Nashville TN. The truck (a 20 ft box truck) was in great shape and drove well on the interstate. Did in person pickup and remote drop off. No issues at all! Great service for a agreat price!

Évaluation :

3

Uhaul representative was over an hour late to appointment

Évaluation :

1

We was hustled out of 59 dollars that should've been returned to us at the end of our rental. We had the vehicle for less time than reserved, was returned with the correct fuel level, and went exactly 64 miles. The owner padded some extra miles on AND charged a 20 dollar refuel fee when the gas was EXACTLY where it was when we left. We will never use this uhaul location again and I'd recommend anyone else stay away. OHHH and not to mention we had to wait almost 20 minutes for the owner to get to the lot to give us the keys and equipment, when we was dropping off the uhaul I let him know when I was 35 minutes away. The owner made me sit and wait for him to get there for over 20 minutes so I could give him backt he keys and have him down the end of route inspection so I could've gotten my 50 dollars I was expecting back. But that never happened! He also added add one to our rental like a appliance dolly that we was charged for, we NEVER asked for it nor did we even use it! Uhaul and this guy really left a bad taste in our mouths. As if moving day isn't hectic enough…

Évaluation :

3

Your online check in has more to be desired. Second time I have tried to use it any the second time did not work

Évaluation :

1

I dropped my Uhaul off on a Sunday and had no idea they would be closed, it was very frustrating having to deal with this on my cheap smart phone, I didn't know I was going to have to do that! I thought I would be dealing with a person when I got there but nope, it was do it yourself, thank The Lord my sister was there to hold me together and she had a decent enough phone to do everything that was asked! Again the Uhaul company is a disgrace!! I know you could care less, you got your money and that's all that matters, I feel bad for the employees at the places where you pick up and drop off, I hope you pay them well to deal with the upset people that you have jerked around!

Évaluation :

2

The place looked abandoned. From the rv in lot looking like a lived in meth den to the many dismantled vehicles this place looks like a dump. I Would say some marked drop off spaces would help improve this location along with a self drop off sign indicating that this location is 24hr self service. If the garage is operational then They should organize their lot and if they do not have them they should put up at least 1 camera. A vehicle that looked like it was doing something wrong pulled out as soon as they seen me come in. I would also add a privacy fence and stick all non running dismantled vehicles behind it and put U-haul vehicles outside the fence in a row infront of shop. Overall i say the place is in need of some work.

Évaluation :

4

I didn’t order or want the insurance but when I got the receipt I was charged $8

Évaluation :

5

Everything was great!!!

Évaluation :

1

Place was a dump. I spent an hour trying to get the code to the keys in the lock box. It took 45 minutes to get someone on the u-haul phone number for help.