Évaluations des clients C&C Valencia LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de C&C Valencia LLC

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Tom C. le

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Don’t overbook your 10 foot trucks. I was supposed to get my 10 foot truck at the downtown Tucson location.

Rich S. le

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Le client n'a pas laissé de commentaire.

Veronica A. le

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Person was extremely rude, didn’t know anything about my rental or how to conduct business, did not check in my vehicle when I turned it in, Did not give me a final total, told me “you’ll have to call corporate, I don’t deal with that stuff”. Did not do a walk around with me (before or after) just told me to take pictures.

Mark G. le

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The gentleman was nice, but he said that his computer was down and that it may be marked as late even though I returned it a day before it was due. He spoke as if he weren't a partner of U-Haul, but a disinterested 3rd party and everything was between me and U-Haul. He recommended I drop it off at another U-Haul dealer, but I agreed to drop it off there, so that's where I dropped it. I got a text message the next day saying it was due to be returned which was annoying. Everything about dealing with him was annoying.

CRYSTAL B. le

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Too many bad things to say and not enough room to type. Awful experience!!

kiirsten M. le

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amazing customer service - thank you for hiring great people

Bill H. le

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Le client n'a pas laissé de commentaire.

LYNNE S. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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The pickup location was 20 minutes away from my original destination selected. There was no attempt to try and get my trailer to the location I selected online. There was four days to make the arrangement and I was called the day before to tell me I had to drive 20 minutes the opposite direction. Very poor customer service. When I arrived to pick up my trailer nobody helped me hook it up to my truck. It was turned around in the dirt. very unsatisfied.

Russell G. le

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Le client n'a pas laissé de commentaire.

jesus D. le

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Le client n'a pas laissé de commentaire.

lawrence A. le

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They didn't want to un-hook the trailer from my truck. They told me it was easy and I could figure it out. I'm a 68 year old disabled vet and can't bend like a young person.Finally a guy came out to do it. The manager seemed like a jerk.

charles M. le

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Could council the customer a little better about insurance coverage (what, what not, and why). Maybe. not sure? That is not a regular U Haul office, it is another business that provides the U Haul pickup service. It worked well for me because I use U Haul equipment quite often and it was conviently located.

MICHAEL R. le

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Windows on truck were so dirty that I had to clean inside and outside to see when driving at dusk or early in the day. This is unsafe. Appliance dolly was rolled across a oily floor of the shop and wheels were covered and then tracked onto our floor. I also cleaned the wheels before the next move.

daunyel C. le

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Set up a better process for after hour drop off

Jeffery M. le

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Le client n'a pas laissé de commentaire.

lise S. le

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Very busy and only one person knew how to check in the uhaul truck!!!! Please train every one there to check in UHaul trucks. Waited way to long for this simple procedure!!!!!!

Jennifer M. le

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Chose this location because it was close to where we needed to load up a 15' truck. Online, I chose a drop off near where we were unloading. When we picked up truck, we were told if you rent from this location, you have to drop off at this location. Didn't feel that was correct because I put the time in online to think out the day and make it as easy as possible, but then, seldom is using U-Haul "moving made easy". There are things that always happen when you're working with different locations. I should know. This was my 14th move. It's a busy car repair location. Expect to wait to check in or out. Quarter of a tank in a U-Haul adds to stress. U-Haul as a company could adopt a policy that requires full tank upon pick up, and full tank upon return.

George S. le

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Customer service was good. Had to keep my truck and extra day and that was not an issue. A little snafu with billing (wrong truck number) but it did not take long to fix. 4 stars out of five.

Felisha R. le

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Le client n'a pas laissé de commentaire.

john O. le

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Nice easy turn in, the guys at the shop we're pleasant.

Randy B. le

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Le client n'a pas laissé de commentaire.

Janis L. le

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Le client n'a pas laissé de commentaire.

Stephany M. le

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Security at location. Vandalism to equipment. They did not want to except our drop off.

Amberest E. le

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Staff including manager were rude, the truck was dirty, and they initally could not find the dolly that I ordered. I called a head to confirm reservation. Arrived and was told I never called there location. Asked to speak to a manager but never actually spoke to the manager. Was made to wait a while in the loby before an employee finally took my information and got my truck. In short I would never rent from this place again.

Deborah R. le

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I was told that there would be 3 dozen blankets at the site by Stewart from the regional center. Valencia sent me to another site to pick up up the difference. It's the only thing that kept it from being excellent. Stewart was amazing in helping me fix a mistake in the ordering.

GIL M. le

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great customer service.

GREGG C. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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Le client n'a pas laissé de commentaire.

GARY R. le

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Trailer was old but serviceable! Felt rate was too high and would look to another provider next time.

John E. le

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Le client n'a pas laissé de commentaire.

JULIE S. le

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I answered yes on equip clean/well main ? b/c the truck was clean and fine appearance wise but I had difficulty w/ a dead batery and had to have a mechanic come out to moving site to replace battery. It cost me more $ b/c I was paying people to help and this delayed my move for over 1 hr

KELLY C. le

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Le client n'a pas laissé de commentaire.

AJ S. le

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I have returned two trucks to this location and have received excellent service each time!!

billy M. le

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Le client n'a pas laissé de commentaire.

DAVID S. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.