Le client n'a pas laissé de commentaire.
Frank T
Customer Reviews for C&D Mini Warehouses
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Better sinage indicating it is a Uhaul rental establishment.
Chris GGreat person at the desk. Speedy serve and very clean truck.
Alanda FLeslie is excellent!!
Janice HGreat rental, I will return for another rental as needed, No problems with this rental!
Salvatore SS.O.
KEITH BThis drop off location was perfect
Dwight HIt was a pleasure working with that u haul establishment. Would not hesitate to use them again or recommend them to a friend. 10 ********** stars from me.
Joe FThey charged me for gas which was ridiculous even had photo and video evidence against thier claim. Also they charged an "after hours" service fee which was also erroneous because I dropped off a full day early!! Have had to make phone calls back and forth just ridiculous overall. Do they think customers won't question these things or cover themselves for these types of fabricated charges? Will think twice on going with uhaul on the next move.
Mark MKeep up the good work
mistie sFast, efficient and the price is right.
WAYNE CVery pleasant.
Theresa SLeslie and staff were excellent to work with. The whole process to reserve and use to rental truck was very easy.
Richard SThere was an unexpected increase in the total bill when I drove less miles than estimated. I drove half the miles than estimated and ended up paying more.
GREG SCheck engine light on in vehicle and vehicle did not track straight. Alignment off. Engine noise very loud and sounded like it was knocking. Definitely need to service the vehicle. Also I was charged for an additional day of rental even though the vehicle was returned within the 8 hour window I requested it for. Turned in and dropped in the box at 530 to 545 and watch both employees pull out of the parking lot as I arrived. Not happy about that. Mileage and fuel were all good but just didn't know why I was charged for the additional day as the mobile return option would not share my location with the website at this location. Has worked at others in the past.
Donald MWhen I realized I was overcharged for gas and cleaning fees, I returned to the location to speak to the woman who checked me in. I asked her why I wasn't told I needed to sweep the vehicle. I would have purchased a broom from the dollar store if I knew that the 3 leaves in the back would cause me to be billed $25. The female attendant dismissed my concerns and told me to leave as it wasn't her concern, it was UHAUL's issue. I told her I had photos showing that I returned the vehicle with more gas than when I left and she refused to look at them. I asked for the UHAUL number, she gave it to me and told me to leave. I wouldn't recommend this location to anyone. They engage in fraudulent business practices. I called the pickup location to address my concerns and the manager, Autumn, was helpful, professional, and courteous. I've already filed a better business bureau complaint and Chamber of Commerce complaint against the C&D Mini Warehouse location.
Janice KAlso rented a 6 x 12 dual axel trailer. Getting the trailer hooked up was very difficult as there was no tongue jack so I had to pick up the trailer tongue by myself and get connected. It was very hard on my injured back. I will never rent another trailer from U-Haul because of this.
joe nThe turning process
SHELIA TNot only was the return date changed on me, but I returned the equipment on time to an empty location outside of operating hours and was charged for doing so, so I got double screwed thank you very much. That's why this location gets a crap review. What would you expect.
Howard LHad a 0900 reservation, arrived about 0930 and no one was there. Walked around building hollering out but no response. Went home and called parent Co. They finally got someone but it was after 1000 before I had the trailer. Then the rep kept arguing with me that she was there. Worst customer service I have had in years.
robert mIt was very easy to check in at this location. The gentleman was very friendly and helpful.
Janet RThe Uhaul app check in experience was very frustrating. It should NOT take 1,5 hours to get a truck.
Eric CThis whole experience was horrible. The U-Haul places were great and the workers were even better. HOWEVER, U-Haul needs to let their customers know about these hidden fees. These 2-day, no refund, one-way trips are a scam! Then, you have to fill the truck back up to where it was when you got it. My trip was fro Hertford, NC to Raleigh, NC. I had a 15' truck rental for one day $306 after them taxes of course. Then turned around and put $55 in the tank. Yet, I can't get a refund for my unused days? I will not recommend U-Haul to anyone. Better off paying somebody. I will never use U-Haul again.
Dasjah MGreat experience. Equipment was clean, in good condition and ready when dealer said it would be. Exceptional service! Well managed and staff was outstanding
ALPHES CGood service.
James KThe service was great and the vendor was very friendly and helpful.
PAUL KThe location was 54 miles from my home and I had to find someone to go with me to go get the equipment. U-Haul customer service and scheduling would not compensate for the money spent on gas to go that far, they only added 50 miles to my contract, but the location refunded me some money so that I could turn around and get insurance on all of the equipment. I had to email corporate in order to get any kind of resolution and they compensated me and apologized for the inconvenience, unlike U-Haul's customer service or scheduling. The pick up location was great.
Heather SFuel level changed after driver snd attendant looked at truck. It was 3/4 tank and changed to 1/2 tank. A text message followed ; however my paper work wasn't updated and I was required to return it with 3/4 tank. I recommend updating paper when these changes are made.
Steven CThere isn't much you can do when coming from out of state to rent a truck. You can only trust UHaul will do there job. You have no control over that. UHaul gets zero stars!!!
tom dEquipment was well maintained but was not clean, but overall quality was good
Patrick MNo issues. Just had an issue with picking up my truck at my initial location in Portsmouth. Forced to drive an hour away to get my reserved truck. Spoke to your traffic line with initial location to come up with a solution
duwayn fGreat and friendly service. I will always visit this location first.
Andy WGreat customer service!!! Very professional and friendly
STEPHANIE SQuick helpful service
SCOTT JOriginal location where I made reservation did not open for business fouling my moving day. Shawn at the secondary site in Hertford was very professional and helpful. Please check the notes it your system regarding my experience in Elizabeth city Nc, not what I would call moving made easy
James KCheck-in process was simple and efficient.
William SThey charged me $21,35 because I returned the truck the night before it was due in for them to check in the truck without us there. I don't see how it cost anymore. This is after Uhaul wasted over an hour of time with me having 5 people waiting to load the truck. I was not happy. This $21,35 was the last straw
Sharon STruck has very loose steering, should be looked at.
Stephen HMy experience was great up until I returned the truck and tried to use the 24/7 app. It cost me an extra $ 20 because of the faulty software. The location owner was good; the uhaul .com site was slow and impossible to navigate. Spent 30 min trying then called 1-800-go uhaul and and the estimated hold time was 55 min. So I hung up dropped the key in the slot. Bottom line was the $ 20 charged to me was unfair and caused by the software flaws.
RICHARD TThe right blinker did not work in the auto transport.
Harry BFast friendly service. Easy to locate and good access. Has packing products on site. Je les recommande fortement.
PAUL OService was very good all around
Victor AI was charged an extra day for dropping off on a holiday when no one was there. The app on the phone would not upload a picture of the inside of the trailer. The day of drop off was the day on the contract. Not pleased.
Richard EThe drop off representative did not try to adjust the mileage. It is only $11,4 cents but the nickel and diming makes me reluctant to ever use UHaul again.
Michael HOutstanding service
Eric WDropped off after hours. Seems like a nice location.
MICHAEL CThis location was HORRIBLE!! They overcharged me 247 for renting a car puller!!! They told me to call customer service about my overcharges.. I called customer service and they told me that the store was responsible for the charges and couldn't understand why they charged me for car insurance when that was not what we rented.. I called the store back and the lady there was speaking over me!! I told her that I was going to charge them with fraud…. SO I DID!!! Never….ever again!!! GO SOMEPLACE ELSE!!! There's one in Elizabeth City!!!
WILLIAM HThe lady who handled the reservation could not have been nicer, more helpful and efficient. It was a pleasure doing business with this company and i look forward to doing so in the future. Great Office, great Employee.
JUNIUS FExcellent customer service. Highly recommend this location.
Stephen GAwesome location, will use again
JAMESEDWARD RThey allowed a dog inside the vehicle, we had to clean muddy paw prints on the seats
TARIQAS-SAMAD SUpdate your system. I make reservations online and it turns out that the location was closed. I did the self check out and when I returned the trailer I was told that shouldn't have taken it. Then they charged me an extra $40 because they were closed. I will not be using uhaul again.
Jonathan HStaff is Awesome
EARL B