The online way to get the truck was awesome. The return method was so easy to use.
Robert B.
Customer Reviews for C&G Onsite
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing. Cesar was awesome answering questions. Great customers service.
sandra V.Easy to find. Prices were good. Close to our home.
Dennis F.Very accommodating. Convenient location close to my home. Made my day a lot smoother.
Warren H.Was supposed to pick up from alsip Illinois location which is 1 minute from my house. They ended up changing my pick up location to Bridgeview Illinois last minute which is an extra 25 minute drive
John S.I was satisfied with my experience which is why I only use U Haul. At least 10 times in the last 50 years. Always an easy pickup and return.
Albert E.Absolutely garbage never again. I will find something else .
Jhn R.Starter on vehicle needs to be replaced. Turned the key and just clicks. This happened twice. Finally engine would start after multiple attempts. I am sure they were told about this but decided to ignore taking any corrective action. Vehicle was also dirty inside and out. Very disappointed
Edward E.I don't think the mileage was correct, and I believe we got over charged and we added 6 dollars extra on gas tank
Sandra G.Scheduled a 12:45 pickup. When I got there about 12:50 no one was there. I called and they said the person went to lunch and should be back later. I didn't get my truck until 1:45. The person was in the back watching a movie when I got there.
Nicolas S.Professional employee since I call until I hook to it Great service
AHMAD H.very friendly and helpful personnel highly recommend this location
robert T.I got lights on the dashboard also the right rear light is not working either brake light or the signal light
Mustafa S.Perfect
Matasem M.Truck worked well but cab was dirty with dog hair all over.
Laverne P.Great service
Michael G.When I went to the original location that I received via email,my rental wasn't there. The associate working at that location helped me locate where my rental was located. I that started me off with a negative opinion. Through the help of the associate both on the phone and at that location, things got better.
Nelson C.All employees i was helped by were very serviceable, knowledgeable, very helpful. Thank you for having great employees 拾
ORALIA M.I was suppose to have a Truck at 7 am at another u haul location! They didn't have my truck and sent me to this location to get a truck at 9 am! This made me 2 hours late in my move and I had to hold off my labor 2 hours! I booked 48 hours in advance and was not happy!
jerrold B.Just a lot of dog hair left in the front of the cab from the previous renter. Good thing we weren't allergic to dogs.
Devon G.very nice guy, helpful ,
Peter M.Have someone at the location. If they are open, then they should have someone there, seems like it would make sense. Amazing that the pick up and drop off location both were during normal business hours when they are “suppose†to be open and neither place had anyone around. Seemed like a bad joke came to life.
Gary L.The experience was much better than expected. The trailer was in great condition. The office opened on time. Their after-hours return policy made for a stress-free day. Thank you, Gabriel !!!
MIKE D.No one was there when I arrived. I had to wait 10 to 15 minutes. No sign was displayed indicating the staff would return.
Rupert G.Excellent customer service
pamela H.It was a perfect with exception that snow accumulated in the roof of the truck and changed to watering furniture. Thanks anyway
William L.Windshield washer fluid was frozen. It was snowing, couldn't see the street thru the windshield. Will never rent from U-Haul again.
Hussein A.Worker was never in when we needed help. Sent emails, texted, and called but never returned a response. It was clean and well maintained equipment but service was less than adequate.
Aiste D.Was very helpful. Helped load up trailer. Very accommodating.
Vincent C.Need to have sign to locate the entrance of location. Couldn't find at first. Hard to locate.
Balbino A.Gabe was super nice and made for such a pleasant experience.
Danielle P.The rep at this location made everything very easy and was professional.
EZEQUIEL V.The location wasn't my first choice but it was close enough. The truck was ready and waiting and the attendant explained everything I needed to know. Very satisfied.
Allen G.Thank you!!
Rodelo A.Find closer drop off locations that are not 45 minutes the opposite direction that someone is going.
Randy K.Gabe was very helpful and friendly. Very easy to work with.
Jim M.Outstanding performance by this location
matt G.My experience was perfect, the staff was friendly and helpful. The vehicle was clean and everything was in order.
Robert G.Gabe was very courteous and professional. Explaining everything as we went through hook up.
wojciech S.Very nice . Explained clearly. Smooth transaction.
linda C.Real nice guy at this location.
QUINCY I.Nothing My experience was great Personel was great and informative and good customer service
Danny R.First your computer failed to send through an online order of boxes to the location specified. I had to purchase again on site and then just today go back to that location to sign for a refund. Now? Now the truck rental i did way in advance for pick up where we live in Blue Island IL is not available. We have to drive all the way to Bridgeview IL to get it. And we will get stuck paying for the extra mileage! I will NEVER use your online system again and plan to share this experience all over social media. This is a horrible experience and we hadn't even started moving boxes. Our reservation number is 22004304.
Julie C.Had a little difficulty since I paid in advance and in full. They called someone and we were on our way
Andrew B.Location was easy to find. Person was friendly and had me out of there in 1/2 hour. Place was not very clean or orderly.
Thomas V.Company was not open when my schedule pick up was made, I had to call my haul rep that called the company manager... He came right away to release vehicle
Kathy A.The equipment was not checked, the left turn signal was not operational so I could not take the 6 x 12 cargo trailer. I ended up taking a smaller one and had to return it because it would not fit the items I needed to move. This is typical for a drop off location, I would never use a drop off location again. I ended up going to Charlie's in Villa Park, he was awesome.
john K.WENT TO PICK UP AT 530 THEY CLOSED AT 530 HAD TO PICK UP NEXT DAY AT 930
MICHAEL C.The staff at this location were very friendly and customer oriented. They made renting this trailer seem hassle free and I would go there again with no hesitation.
DALE N.Very friendly and helpful. In and out in no time at all!
PAUL H.Very Nice people to deal with. Very Accomdating. Even let me keep my car on their property while I used the rental. Thanks
JOSEPH C.The man there did a great job
michael D.Drop off with key box. IMPORTANT: Attendant at the pickup location reported a 1/8 amount of gas in the tank increase than was given to me. This cost me $7 on the return because I refilled the tank to the part that was in the tank originally. He gave me no chance to dispute this because he rushed back into the office after giving me the truck. This really upset me after seeing the charge on the other end.
DANIEL C.Very nice people
Kimberly R.Attendant could have help with the adjustment of the rear view mirror on the passenger side. I had to get out of the truck 4-5 times in order to do this myself.
DONNA F.Nice,service!!!!next time I decide again!!!!
ANDRZEJ C.Waited for 20 minutes for a sales rep to get a real drop off location - then the call was dropped. Call 2 got a drop off location emailed to us but the link was invalid because of a problem on the uhaul web site. call3 - Person 3 was able to sent the actual new drop off address. Thanks khrystana eppright!!!
MARY H.Great customer service, clean truck.
Belinda B.