Customer Reviews for C&H Variety

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of C&H Variety

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austin M.
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Customer did not leave a comment.

Mark H.
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I will not use U-haul, if I have to pick up at this location! Pitiful excuse for a business!!

Candace R.
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NO ONE was there. They did not answer my phone call, and the phone number my call (AND UHAUL support) called went to a different number that had so many messages it would not take a message. C&H is a mud hole is a mess, it looks like a junkyard..

Daymond J.
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I had to swap trailers. At the drop off location they could not find me and the computer I was supposed to get a discount and they charge full price for the big trailer what just not the correct price at all for the small trailer and all the hassles I went through.

Paul U.
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Grade and gravel the lot -- huge mud puddles (pond-sized). Never anybody in attendance (our 3rd time dropping off here). We called the number posted and the mailbox was full so could not leave a message. Good thing we didn't need help.

Jeffery C.
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Customer did not leave a comment.

chris K.
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Carol Y.
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This was the worse experience I have ever had with UHaul! We never met the person that was in charge of our rental. We were told to go ahead and get the truck the keys were over the dash through a phone call. She had no idea who was actually picking up the truck! She didn’t have the dolly we had reserved but told me I could go find one about 29 miles in the opposite direction I was going! We did not receive a copy of our contract! Once we received the email copy we noticed the drivers license number listed was not even ours! The parking lot was full of holes! Trucks were parked so closely together it was hard to even get out of the parking lot! I have intentionally waited to write this! You did not want my review the first couple of days!!!!

thresa W.
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What I was quoted was not what I paid. I made the reservations thru the 800 number verified 3 times on prices and requested a email with amount. When I spoke with the rep at pick up she never told me of changes in price nor did she give a price after changes. When I called back she refer me back to 800 number

Briana H.
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Customer did not leave a comment.

Michael N.
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INCORRECT ADDRESS, correction should be made on your website to C&H Variety 14039 US Hwy 84 Andalusia, Alabama 36421. Site is an uneven dirt and weeds location with mud holes and very little room to maneuver. Had trouble releasing the trailer from hitch due to non level surface that had the rear of my truck at a high point. Trailer tongue stand dug into soft soil surface and would not raise the receiver. Had to rock my truck back and forth to release. Drop was scheduled on a Sunday which the facility is closed. I think that scheduling should roll over to next working day when the facility is open, could have used a hand unhooking the trailer.

Tracey P.
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Customer did not leave a comment.

Anthony S.
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John L.
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Customer did not leave a comment.

PARIS W.
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Dusty G.
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Chris C.
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Santana was very professional.

DIONISIO M.
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I first tried to reserve a truck from another location because the 15 foot truck that I prefer was not available at our area. It is not also available at that U-haul and the man I spoke to said that its available at another office and so, the reservation was made there. When I checked my reservation, it is not the 15 foot truck that I wanted. The scheduler said that my reservation was upgraded to a 26 foot because 15 foot is not available. Good thing I checked because nobody called me and checked if it is okey, because I specifically told them the size of the truck I need and comfortable driving. I asked again for any other location where the truck I need is available, and they change the location of my reservation again,( which I dont mind as long as I will be getting the truck I prefer, and I told them Im willing to get the truck within 50 mile radius) this time, the one in Andulusia. they said that the truck can be picked up at 10am. When I went there, the truck is not available. The man I spoke to at that location said that the truck I will be getting was not dropped off at his location as they expected to be at 9am. Again, nobody called me. I drove 44 miles to get there. Good thing, the man was kind enough to suggest to check at another U haul location just few miles away, where he suspected the truck was dropped off. And thats where I got the truck. wheeww..

Keith S.
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Customer did not leave a comment.

Christopher B.
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Chandni P.
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racheal G.
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jennifer N.
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It was junkie outside. A lot of junk laying around.

Judy J.
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Customer did not leave a comment.

alonzo E.
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Jeffrey S.
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Jerry W.
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James S.
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Sharon S.
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worst customer service at this place. showed up an hour and 15 minutes late from what time I had it scheduled and then overcharged me and fought with me on how she was correct. Corporate honored their charge.

Megan W.
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They were not open at the appropriate time and she was very unprofessional. She did not give me all of my paperwork and I never received an email confirming my pick up of the truck.

Robert R.
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Customer did not leave a comment.

Jerry W.
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Robert R.
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Customer did not leave a comment.

Tiffany B.
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I had the most pleasant experience! Very nice and helpful. Answered all my questions and concerns. Definitely would and will recommend and use again.

Alichia W.
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According to Uhaul I was not aware that I was a self service. When I arrived at the location to pick up the truck there was no one at the site. Once I reached her by phone she then explained she was out of town. That the keys were placed inside the size 15 truck. They were not. She then told us to take the size 20 truck which I had keys. During the move I recieved two phone calls from uhaul trying to confirm if I had the truck. Customer service was very rude over the phone. They then told me my contract wasn’t complete due to being self service. Someone then called me back to finish the contract over the phone. I then asked if I would be charged for the 15 instead of the 20 truck because I did NOT ask for the 20 it was given to me by C&H because she didn’t have the keys in the 15. I was charged $57 for the 20 truck and now I’ve been charged $47 for whatever. I need someone to call me ASAP! Because I’m not pleased at all

Richard J.
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Customer did not leave a comment.

micheal B.
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Customer did not leave a comment.

Paul U.
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Someone might act like they care if you use this facility. The "manager?" has not been there either time we needed to drop off the trailer. While you may have some way of ensuring that nobody comes by to take one without renting it, it doesn't give me a whole lot of confidence should someone choose the one I dropped off . . .

BRENDA L.
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Thankful that I took pictures of the miles and gas before I drove off in the truck. I did not sign any contract...the girl said she would email one to me...never received one!!! Upon returning the truck I was charged gas and an extra day because the pick up location had the mileage wrong and the gas!!! I was driving a rental car at the time the pick up is listed and would be impossible for me to also be driving the uhaul van! I immediately contacted customer service and filed a dispute. I have not heard anything back concerning the fraudulent additional charges. I will file legal claims against uhaul. Pictures speak a thousand words! Uhaul has no initial contact with my signature! Penske is cheaper and I have used Penske numerous times in the past with no issues! I regret choosing uhaul! Brenda Lawrence

JOE C.
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Nothing seems like a good program

Kin W.
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They we very friendly and help with us get everything we needed would go back they next time I need a uhaul

steven D.
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I made sure everything was fine with the truck , had the right amount of fuel but no has to charge me 8 bucks. Well I had the same thing done in =2015. I call the number on the barn dump that was on that door, wait 45 mins to talk come to the front door, they live on site I heard that music playing load from the run down trailer, sloppy mud can't even walk in the place if u dress nice for apointment , so not happy with the place, so I guess if you can't see anyone then they can steal money from ur card, I would asked for a drug test if I was u haul , go look at the filthiest u haul is linked to

Tracey P.
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It had rained there for multiple days and the place was a muddy mess.

JIMMIE S.
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Service and entire process was excellent. Thank you Santana

Kimberly F.
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Customer did not leave a comment.

Mark S.
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Fredrick B.
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FREDRICK B.
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More supplies on hand. Better variety of equipment available.

ROBERT R.
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carl P.
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Joshua S.
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N/a

JULIET R.
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Customer did not leave a comment.

randall M.
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Customer did not leave a comment.

KATHENA B.
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David S.
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Had a 9:00 appointment, the attendant arrived at 09:25. the equipment was in a mud hole and I had to physically move other equipment in order to pull the dolly I rented out.

Tonya B.
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Truck had red mud in the floor boards and in back of truck should be cleaned between customers

JOE Y.
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Great experience, as usual.

Anthony C.
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Customer did not leave a comment.

Kevin S.
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Customer did not leave a comment.

Wanda V.
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Very clean. Staff also was very accommodating. I would highly recommend it

Linda F.
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Customer did not leave a comment.

Bryan G.
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Only had phone dealings the lady I spoke to was very nice-helpful.

Michelle E.
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Awesome experience, your representative was so helpful and friendly!!

Joseph S.
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Customer did not leave a comment.

JAMES W.
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STEVE B.
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Joe Y.
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Always outstanding in every respect.

James H.
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Nice folks that help you find a solution to your moving requirements.

Joe Y.
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Outstanding in every respect.

Timothy Hendon C.
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Customer did not leave a comment.

Bridgette L.
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Customer did not leave a comment.

Robert W.
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The place was nothing but mud holes. I almost got my truck and trailer stuck in two of them. If I hadn't had four wheel drive, I would have needed a tow truck to get out.

BILL T.
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very quick ... pull in drop trailer, email receipt, and it was done.

Roxanne L.
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Customer did not leave a comment.

Joe Y.
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Customer did not leave a comment.

Melissa F.
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Customer did not leave a comment.

Joe Y.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

DOROTHY D.
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Customer did not leave a comment.

Karen H.
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Get the Internet updated so it doesn't take so long for the computer to come to life.

lawrence D.
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Customer did not leave a comment.

Zickeyous B.
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Customer did not leave a comment.

nancy T.
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Customer did not leave a comment.

MIKAELA H.
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Customer did not leave a comment.

Dwain K.
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Excellent U-Haul location! Staff is accommodating and professional courtesy! Great Experience!

Clarence T.
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Customer did not leave a comment.

TAMMY J.
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Not charge so much per mile. This is pure ridiculous! I am paying over $70 to move across town. I understand that you all are a company and need to make money, that's what its all about, but on the other hand we are trying to make a living also.

mark I.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Phillip K.
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None. very helpful and friendly.

DERRIK C.
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Customer did not leave a comment.

R L C.
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Don't charge the customer for things he can not control. Had to go to a different location for drop off because the first location had not open, waited an hour after opening hours; still no one. Drove to the second site and was charged for some 8 miles over the limit. Again, not my fault the other location didn't open; Secondly, the truck was even returned a day earlier. Apparently Uhaul doesn't care about that. Seems to me I should get a refund for the return a DAY earlier. Oh, Well!!!

KIMBERLY K.
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Wonderful Experience. Will recommend.

CLAY H.
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Customer did not leave a comment.

NATASHA L.
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Customer did not leave a comment.

ERICA C.
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Nothing to improve ...I think she was a sweet lady and she did everything great I will use this uhaul service again...

JAMES C.
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Customer did not leave a comment.

Eric J.
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Nothing... it was wonderful!

BEN M.
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Make sure the equipment you reserved is available instead of waiting until you pick the truck up to go to another location for it.

No reviews have been submitted for this location.

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