I left half tank in it when dropped and was charged $147 for fill upâ€¦ there was half tank in it when picked up and that's what I put in it a few blocks from drop offâ€¦I would like my $147 returnedâ€¦TimTimothy B.
Customer Reviews for C&J Enterprize
(U-Haul Neighborhood Dealer)
Pour nous contacter
Carterville, IL 62918
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I dropped the truck off in Las Vegas as they told me they would knock $200 off the bill I put a half tank of gas in that's what I left Illinois with they billed me $147 for gas on the Las Vegas end I would like my $147 returned and my $200 taken off my bill as promisedâ€¦TimTimothy B.
Le client n'a pas laissé de commentaire.SCOTT B.
Best location I have used in years.Jeff S.
Le client n'a pas laissé de commentaire.EMILY S.
Le client n'a pas laissé de commentaire.Mitch F.
Le client n'a pas laissé de commentaire.Tyler B.
The representative was super niceJENNIFER W.
Great experienceJanice B.
Le client n'a pas laissé de commentaire.Amber A.
Le client n'a pas laissé de commentaire.robert D.
Best experience with rental can ever. Great communication with management. Clean, ready vehicleStephen J.
My tire blew out leaving me stranded in the road for 3 hrs. I had an anxiety attack while waiting because of the trucks zooming byâ€¦Brandis F.
Mark an his wife,very friendly people.defenatly would recommend them.thank u mark an uhaul for your services.robert D.
Le client n'a pas laissé de commentaire.Robert T.
Couldn't have went any smoother! Great experience.Julie M.
Le client n'a pas laissé de commentaire.Ron D.
Le client n'a pas laissé de commentaire.Lori D.
Le client n'a pas laissé de commentaire.Roy B.
Just keep doing uhaulPatricia S.
Le client n'a pas laissé de commentaire.Daniel D.
Train all sub_ contracters to treat customers like Mark Poole at Carterville Il.JOSEPH V.
Le client n'a pas laissé de commentaire.Jennifer R.
Le client n'a pas laissé de commentaire.Bruce C.
Le client n'a pas laissé de commentaire.Darrin B.
Le client n'a pas laissé de commentaire.Leslie H.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.sam D.
Le client n'a pas laissé de commentaire.Barry G.
Mark is my go to guy. Always friendly and helpful. Clean trucks!!!Sandra C.
Le client n'a pas laissé de commentaire.Paul H.
Great service, easy pick upsavanna A.
Very helpful and friendly service.greg M.
Le client n'a pas laissé de commentaire.Patrick O.
THIS UHAUL LOCATION WAS GREAT, NO ISSUES THERE. MY PROBLEM I HAD WAS WITH UHAUL COMPANY AND THEIR THE AFTER HOURS PICKUP PROCEDURE. IT WAS EXTREMLY FRUSTRATING. THE PHOTO APP AND FILLING OUT A MILLION THINGS IS A NIGHTMARE. I ALMOST MISSED THE DROPOFF DEADLINE BECAUSE I WAS AT THE LOT TRYING TO GET THE APP TO WORK. WHAT A HUGE WASTE OF MY TIME. I WILL NOT BE USING UHAUL AGAIN BECAUSE OF THIS.Benjamin Q.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.mat Y.
Le client n'a pas laissé de commentaire.Johni H.
This place told me that they didn't have rental pads and they would get them. They ended up not getting them and I had to drive an hour to get them at 2 different locations.Stephen L.
The rental rep is so informative and nice!CAROL M.
Le client n'a pas laissé de commentaire.art P.
Le client n'a pas laissé de commentaire.Latoya M.
Have the person renting the vehicle trained know each product in the cab better. Order new trucks/equipment that is simple to use! OFF ON No buttons/switches that one must read a page somewhere in owners manual to use. Keep it simple!!!!kenneth B.
Le client n'a pas laissé de commentaire.NEIL E.
Very accommodating, don't change a thing!Robert R.
Mark was a great guy! He made sure my windows were clean and I was pulled up front and ready to go. Great service!Janine W.
Le client n'a pas laissé de commentaire.musa Y.
The guy was great. Got a truck with 13k on it so basically new truck. I got 3-4 hrs into 9 hr drive and air goes out. It's 99 heat advisory. I call local Uhaul and let him know maybe it's a fluke. Turned back on for couple minutes then got air. Called 1800 # got reference # told I could park n wait 1-1,5 hrs minimum for a fix or someone to come look at. By this time it's so hot my phone is over heating and I'm holding it out window so I can follow map directions. Finally make it to new state 9 hr drive. Call 1800 about was told partial or refund. Get call from regional Uhaul dealer and told he can give me 50 bucks for my trouble. I'm like serious I spent over 2100 on two uhauls and told well since abs/traction light came on I can give you total 100 dollars. Which I know it's business but that was a joke.poor customer service should have been I've seen how much you spent and want to make this right here's at least 500 off for 26ft. At least 500 to make right n still making a profit of 900 if you count the bigger insurance I purchased. Just sad. I got a Uhaul too early filled up 180 bucks was refunded but charged 70 for 1 day n insurance plus mileage. Then order a 26 n 10ft n deal with heat advisory n best they can do is 100 bucks because air conditional is an luxury when I'm pretty sure al cars come with air so not s luxury. Would I use Uhaul again? No I'll use another service.Scott K.
Le client n'a pas laissé de commentaire.Leon C.
Got me in and out in 10 minutes. Would have been quicker but I was asking for information on the town we just moved into. Was very knowledgeable and was happy to help.ARTHUR P.
It was easy and effortless!! Mark was extremely nice!amanda L.
Le client n'a pas laissé de commentaire.CATHRINE P.
Nothing to suggest to improve. I guess rent for free would be the only thing to make it better, but I don't expect that.bibi L.
Le client n'a pas laissé de commentaire.ryan R.
15 ft truck was 15ft across the top and 12 ft Across the bottom which results in a huge loss of storage space. Not cool should be advertised as 12 ft truck with moms attic otherwise I would have gotten a larger truck and not have to make arrangements for my stuff that should have fit in a15 footerCallie M.
Cab of the truck could have used a cleaning, but my quibbles begin and end there. Overall, great dealer!Steven S.
Le client n'a pas laissé de commentaire.Ali S.
A very friendly, cool manager and great service.Dinush A.
Thank you! Great job on the customer service!!!William B.
Le client n'a pas laissé de commentaire.Kirby B.
Le client n'a pas laissé de commentaire.Maryon K.
Le client n'a pas laissé de commentaire.JIM M. | Expérience générale
Mark Poole in Cartersville was fantastic, we enjoyed talking with him . He showed us how the car trailer worked and ask if we had any questions. also told us if we had any problems we could call him or use U-Haul you tube vids. great experience.Gerard D.
Le client n'a pas laissé de commentaire.thinh D.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.HUNTER P.
Great customer relations experience. Marks operation is 100 % customer oriented. We look forward to doing business with him again. This is our third truck rental rental from him, each time has been more than satisfactory !Roger P.
Le client n'a pas laissé de commentaire.ANGELA T.
Le client n'a pas laissé de commentaire.Mike R.
Nothing, it was as expected.Brian H.
Mark was awesome. He welcomes everyone. I would recommend this place to everyone.Tonya B.
Great Uhaul place! The owner is fantastic and he was so helpful!Bennett D.
Great, friendly, helpful service!Larry H.
Need to be able to take cash deposit on van rentals also, I could've saved some money if that was the caseBob M.
Le client n'a pas laissé de commentaire.Crystral G.
Le client n'a pas laissé de commentaire.mark C.
Le client n'a pas laissé de commentaire.Laura H.
The gentlemen who attended to us was very cordial, friendly and informative!lori C.
Le client n'a pas laissé de commentaire.Troy B.
Le client n'a pas laissé de commentaire.Brandon I.
Le client n'a pas laissé de commentaire.Lucas T.
Le client n'a pas laissé de commentaire.TIFFANY P.
Le client n'a pas laissé de commentaire.Dierdre S.
Le client n'a pas laissé de commentaire.charles P.
Le client n'a pas laissé de commentaire.tom H.
We had a storage unit for over ten years. The property was well maintained and secure. We highly recommend this facility.REYNALDO B. | Expérience générale
You need to check the balance on that truck's tires. No pulling one way or the other, however, a severe vibration at speeds above 55 mph. Truck was very clean and the service from both dealers was first rate.kevin T.
Le client n'a pas laissé de commentaire.KEVIN C.
There's nothing else that I want to store my things at this place because it's what I would do it again in near future this place is very clean and friendly! The guy is a wonderful person. Best place to store your things in safe place.lisa c. | Expérience générale
Experience was amazing. Very friendly customer service. Was honest & upfront about everything. Definitely will recommend! Mercirose N.
Great service, friendly, and got me set up with the exactly what I needed for the haul!caleb P.
Le client n'a pas laissé de commentaire.julie D.
Le client n'a pas laissé de commentaire.Geodel I.
Le client n'a pas laissé de commentaire.Tammy M.
Gentlemen was really nice, I have a lot of social anxiety and he made the experience easy.gavin D.
Is very helpful help me with my complaints about my pickup places and got everything straightened out on my bill. Very nice gentleman.Marcine P.
Salesman was very nice and went over everything make the rental easy!!steven E.
Le client n'a pas laissé de commentaire.bill G.
Le client n'a pas laissé de commentaire.Alyssa J.
Great experience.JUDY H.
Nothing. Super friendly and easy to deal with. Met all my need. Would definitely used them again and reccomend them!!brenda V.
Nice and clean storage unitalesalem n. | Réservation
Did not move in but excellent customer serviceAbby R. | Réservation
The worker was awesome. He allowed me to stay inside while I waited for my ride.Susan P. | Réservation
I would recommend this facility to everyone. Very clean and in a perfect location. Didn't ever feel uncomfortable going there no matter what time I needed to go. And the staff was very professional.stacy s. | Expérience générale
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