Locations like this need a drop box for keys... I have photos, but there is no box and there is no mail slot or anything else to use. Now I have to go back at 8 and take them a key because they didn't provide a way for me to leave it securely. They had 24 hours notice from when I booked online to have messaged me with photos of the after-hours return, to get a box to do something.
Mark E.
Customer Reviews for Cane Island Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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It was easy to drop off, however, it is such a small parking lot I was unsure the best way to park the Uhaul. Some additional parking lines or signs indicating how to park the Uhual would have been helpful to avoid blocking in any other cars.
EMMA FRANCES N.Chris at the front desk provided excellent service and answered our questions regarding our uhaul truck rental. We enjoyed the truck it was well maintained and clean. We highly recommend this location, I believe it is easier to rent from Cane Island because all the other locations seem to be in very busy places with high demand. Thank you so much for assisting us to rent this truck, we were able to help our daughter, her husband and baby to move to a new town. Happy Memorial Day and may God bless your business!
Blanca B.I reserved a truck online for an 8:30 am pickup. I was called the night before telling me the facility did not open until 10:00 am and my reservation would have to be changed. Then when I arrived, I noticed the business was already open, at 8 am. I asked the attendant why my time was changed but she did not have an answer. Then on inspecting the truck, my dolly and furniture blanket were not in the truck, and the attendant could not provide one but said my account would be credited. When I received my final receipt, I was billed twice for the dolly and blanket, even though I returned the vehicle at 2pm, 2 hours before I was scheduled to return it. The office was closed and the link to the web site did not work on my cell phone. So I was double billed for items I was never given in the first place. Truck was fine, customer service and internet billing is the worst. Keep your business open longer to prevent these kind of problems.
Michael A.The front headlight on the passenger side was falling out. The rep Chris at the station helped secure it and got me going. He took the time to address the issue and assugaed me that theer woudl be no issues at return. Chris is really good with customers. Thanks Chris!
Karthik S.Worst rental truck experience. No tools pre-booked; we have to go at another location to rent it and lose 2 hours for that on our moving plan… The truck had no light and warning; super dangerous. No straps inside the truck.so,,, we have to manage without… honestly I will never come back at this location
Gregory G.Great service and answer phones quickly. The associates give complete information and are well versed on procedures etc. I have rented trucks here on multiple occasions and the pickup and drop off is quick and a smooth transaction.
Leisha Z.Very friendly and ready to help you. Very pleased with the customer service here.
JUDY C.The guy in the office was excellent and very helpful but the equipment was old and dirty. There was tons of trash and dirt inside the unit when I opened it. We had to sweep and clean the uhaul truck before we could even start moving.
Keandall G.Efficient customer service and rental!
SHIRLEY R.I found your surge pricing, 1,09 vs 0,89 a for weekends disingenuous.
ROBERT M.I didn't catch the fellow's name who was working at this location. I was in a hurry and distracted. However, he came out and helped me hook the trailer up and did a great job. He was very helpful in getting me on my way in a timely manner.
Sean B.Great service
JUAN A.excellent experience!
PETER B.Non
Carnaldo H.Excellent customer service
ROBERT M.Outstanding customer service - Chris is an asset to the organization!
PETER B.Excellent
JESUS M.My whole order wasn't there. I had to find the dollies.
MURRAY D.Check the tires. One on our trailer was leaking. Had to get fixed on my time.
JAMES T.Christopher was very helpful!
Philip W.Have agent available when pickup is scheduled. I had to wander around looking for him.
CATHERINE T.Excellent service à la clientèle.
JORDAN T.excellent help, thx
Prakash P.Engine services
ALEX P.Super helpful and wonderful staff. Will definitely rent again from this location.
MELISSA H.Very easy to tent and return.
Oran G.Personnel was excellent and very helpful! 10/10
JOSHUA A.The steps for online u-haul return should be made clear ahead of time, just in case customers return keys after hours and locked the vehicles before knowing that they need to take pictures confirming odometer and cleanliness
BAO N.The person I dealt with was knowledgeable, professional and courteous. I think if someone from U-Haul regional was to come and look, you would find that the store could do even more business with some pointers. Would be worth the effort
Glenn R.Excelente camión está en perfecto estado balanceado, alineado. Muy bien todo.
roberto R.Very smooth. Good location. Very nice place.
PATRICK D.The staff at Cane Island was very professional, helpful, positive. This place is a 10!
JASON N.Professional, courteous, friendly and pleasant to work with.
BILLY H.Chris was very helpful and provided easy and fast service
ALDO B.They completed drop off paperwork quickly and efficiently! Thanks......
BILLY H.The employee on duty as super awesome
Sherry L.Bad road to entry.
LISA F.Quick and easy drop off. Chris was very kind and helpful. 10/10
Chris C.My reservation was cancelled without notifications
GENE M.The customer service is almost too good.
Chris C.I had an issue ( my fault) with the equipment and needed some help. Bit was handled well.
KEITH A.Please make check out process quicker for repetitive customers. I rent the same trailer several times a month and I have to go through lengthy check out process. I am sure there is a way to make it in and out for proven good customers. Merci.
VASILY G E.Solid location 10/10
Chris C.Great service and fast check out.
Bret B.The App was frustrating to use and wasn't as easy as I thought it would be during the process. The odometer was messed up and not calibrated the right way, and I was told I couldn't change the odometer on the app - which was a bit shady. Customer service was great at the store though.
Brian L.