Customer Reviews for Can-ex Truck Rentals (2001) Ltd
(U-Haul Neighborhood Dealer)

167 évaluations

710 Mount Paul Way   Kamloops, BC V2H1B5

(250) 374-2835

Heures

  • Mon–Fri
    De 8 h 30 am à 4 h 30 pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(250) 374-2835

710 Mount Paul Way
Kamloops, BC V2H1B5

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 4 h 30 pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

The knowledgable staff member was helpful and made sure everything was set up correctly.

Andreas S. 
Évaluation :
4

When i arrived at the other uhaul location for my reservation they did not have my truck there so I had to go to this location

Bryce G. 
Évaluation :
5

Everything was good.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justine K. 
Évaluation :
1

2,5 hours from my home to go pick up! Drive 30 seconds and had a flat tire on the trailer!?!! Total mess when booked was told the trailer was at a different location IN Kelowna than the truck rental. No problem!! Only 15 min away. Not 2,5 hours away!!

Corinne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon F. 
Évaluation :
1

OMG, where do I start? My reservation was not 24/7 because this stupid place was supposed to be open at noon on a Friday. They decided to close for a week of holiday, and I was never notified. It took an hour and a half to get Uhaul to fix my reservation so I could actually do the 24/7 pickup, and boy, is that a real hassle. THEN, after I get the truck home, we realize there are NO dolly or furniture covers that I paid for. Once again I had to call and get those removed from my account, and since none of those idiots there are open, I couldn't even drive back to get them. NEVER NEVER will I use Uhaul again. We also had to clean the truck inside because it was filthy.

Peter P. 
Évaluation :
5

I would say absolutely nothing could improve my experience. The gentleman that served me was kind and professional. He wasn't even supposed to be there that day. I garuntee that next time I need a uhaul, I will use this location. I hope the gentleman that served me reads this and knows he did a great job.

Erik H. 
Évaluation :
5

The Service at the pick-up location was really professional. The gentleman behind the counter helped to lessen the stress of the move by being extremely pleasant and accommodating. Merci.

Caroline H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jon J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nishchayjeet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Uhaul did not give me the equipment I reserved

Richard O. 
Évaluation :
5

GREAT JOB!

Lorrie S. 
Évaluation :
1

Actually have a van for me when I show up. Booked a van 5 minutes from home, they called the day before and said the van was in another town. No biggie, drove and hour to pick it up and it wasn't there! Was told there was nothing they could do. Ended up drive over 1,5 hrs to another town to get it. Worst experience ever. I will do my best to never use u-hual again. And in the end got charged for extra miles..

Cody B. 
Évaluation :
5

Good job :)

Adrien D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya C. 
Évaluation :
3

Very hard to contact

Kevin C. 
Évaluation :
2

The drop off location was closed, even though we dropped the truck off within the posted hours of operation.

JOHN W. 
Évaluation :
5

The place is friendly, helpful and clean. Well done

Connie K. 
Évaluation :
5

they are 100 times better then shit show they have goin on Halston street location. Customer service is great. I was in and out of the store in no time. Will be renting again.

Harwinder B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Wasn't impressed we showed up thinking store was open. To find out location is closed and had no email to figure out how to pick up truck. So unfortunately we had to sit in the phone for 32 mins to find out they had to send us an email and follow the steps which took us an hour . So we were behind schedule to load truck with our storage belongings in the dark. We weren't pleased what so ever

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Top notch location!

Mike K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gino M. 
Évaluation :
3

The fuel was too low to start moving the fuel was below 1/4, I had to drive quite a distance to fuel up before I could begin loading and moving. You guys charge over $2 a liter if someone brings it back with less fuel so you should fill it for the next customer. This started my very stressful day off on the wrong foot

houston K. 
Évaluation :
5

Very satisfied! Thank you

Michael H. 
Évaluation :
3

It was difficult to park the truck in between the other trucks that were parked there.

Shoshana W. 
Évaluation :
4

Staff at this location were knowledgeable, efficient and courteous.

DAVID D. 
Évaluation :
5

You have a phone # to call above rental that only gives a notice message file is full. This number will never be answered by anyone it is listed on line . Do something about what a frustration.

Les C. 
Évaluation :
5

Staff was extremely helpful

Barb K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
4

Create more pick up time.

Taiwo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTY M. 
Évaluation :
2

We Tried to call several times and got a full mailbox. No one was there. A sticky note about lunch.

Peter A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emsland I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Everything was ready to go and the representative was more then helpful. He addressed all of are questions and concerns and was very pleasant.

Tracy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL L. 
Évaluation :
5

Super efficient and friendly.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

I have no suggested improvements. The guys were friendly and helpful. I'll be back.

Troy W. 
Évaluation :
5

Very helpful, pleasant to deal with!

KRM C. 
Évaluation :
3

Handy location. There were some lights in the drop off area but on a short timer so basically worked in the dark when dropping off after hours.

Mark L. 
Évaluation :
3

As I was renting a U-Haul I could not take two vehicles with me so arrange to be dropped off at location online said they were open. When I got there 10 minutes early a note on the door said they were closed until 3:00. Not a big deal as that's when my appointment was and he showed up on time. It was just a slight inconvenience as it was cold and I had to wait outside.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harwinder B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Raleigh B. 
Évaluation :
4

just dropped t off the place was closed

Ken O. 
Évaluation :
5

Great service!

Sean D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pierre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul P. 
Évaluation :
5

Friendly staff -great service

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

Did not drop it off, the towing company did

danilel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Roads aren't super clear on where to find the location. Would recommend some signage that helps find the trucks.

Van Phuong N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob J. 
Évaluation :
5

Exceptional phone experience and top notch customer service. Impressive staff! More businesses need employees like Adrian!

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

I'm very angry and upset about my booking and pickup. I was supposed to pick up the truck on July 29 at 6pm. I had to renew my drivers license and only had my interim license. I called 2 weeks prior to my rental to ask if that was going to be ok and I was assured by two people that it would not be an issue if I had a passport or other form of photo ID which I did. I was not able to pick up the truck until CanEx opened the next day. I had a full crew of helpers for that evening and had no help the next day. It put me way behind and made an already stressful day even more stressful.

Nicole B. 
Évaluation :
5

Very helpful and friendly. Made it all work easily. I would highly recommend!

Cara N. 
Évaluation :
5

Adrian was very accommodating and professional. A pleasure to work with. Thank you very much

Barry C. 
Évaluation :
5

I like to talk to someone to set up things rather than everything on line, I am old fashioned in that regard. Other wise all is good

stephen S. 
Évaluation :
5

It would be hard to improve on the service I received.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARKO K. 
Évaluation :
3

Lubricate the rear door, as it was an absolute fight every time I had to close. Strained my body more trying to close door than moving my whole condo. Staff was polite and helpful.

Denver B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack F. 
Évaluation :
1

The location is under investigation for fraud They used my visa plus charges me cash Hope they lose there dealer license

Dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy E. 
Évaluation :
5

The bike trailer worked as expected.

Dirk G. 
Évaluation :
5

What can I say They were the best at 8;30 AM

Wayne K. 
Évaluation :
5

There is a balance on this trailer that I dont see why as I have rented this trailer for the day not the amount that is being set out the trailer was picked up after 10am and returned back at canex at just after 7pm .there was nothing said that it must be back at a certain time.

Ed L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

First of all, the owner gave up time to help me when the the first uhaul truck died, on a long weekend. I thank them for their efforts, Thank you. The Engine was good it lasted me to the entire drive.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna Y. 
Évaluation :
4

Staff was friendly. Only got a partial refund for the tow dolly that we opted out of using. Paid $109 but I think we got the $69 deposit back instead.

Dominique G. 
Évaluation :
1

Well I never had any contact with any of the staff and their sign says that they are closed Saturday and Sunday and that is contrary to what they have told Uhaul. Their lot is also uneven and I had to look for a place where the trailer wouldn't roll as there was no tounge jack on the trailer that I rented.

Wayne G. 
Évaluation :
3

Would be nice to have pick up options during the weekend

Jessica P. 
Évaluation :
5

Super nice!

Andrew P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thayne M. 
Évaluation :
3

When there is more than one location, when making the booking it should be made clear which location will be the pick up. I called one location and was told the truck was at the other.

Shirley D. 
Non les évaluations ont été soumises pour cet établissement.

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