Be there. I had a reservation to pickup at 4:30. Got there just a few minutes early and no one was there, doors locked. Got keys went out to truck and had to go back in to get appliance dolly & blankets. Location should of had rental items loaded. Went to drop off truck on Sunday before closing hour of 5pm and no one was there, nor did anyone answer the phones. Quite frankly not too impressed with my pastv2 U-Haul rentals.Lawrence O.
Customer Reviews for Caney Creek Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.HANNAH B.
Headlights didn't work that good and was charged for things I didn't ask for of get. Can't get ahold of anyone at uhaul.GERARDO P.
Upon returning the rented trailer, my mother who is 65 years old and my 15-year-old niece were told that they could unhook the trailer themselves and push it back , manually to the spot on the lot. The woman working there said she was not able to touch the equipment because if anything went wrong it was on her. This is unsatisfactory and I have not heard of this policy before using any U-Haul rental 3rd party or not, throughout my life. I honestly hope that this is not something that many elderly people have to deal with on a daily basis.AMELIA T.
Le client n'a pas laissé de commentaire.Ed E.
Le client n'a pas laissé de commentaire.FELIX E.
Le client n'a pas laissé de commentaire.MATTHEW V.
Was not informed on how to return the truck... returned it over night dropped keys in night drop... didn't get text or any email to verify anything till the truck was already returned and they charged an extra 40$ to my accountTabitha L.
Go to Terri Barnett. She is is the best. You can't improve anything about her service.DONALD H.
Terri went above and beyond to help us. Excellent customer service!JOHN T.
Le client n'a pas laissé de commentaire.GISELL Z.
Le client n'a pas laissé de commentaire.Carmelo A.
Great staffWALTER G.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.DAVID MARVIN JR K.
A drive through station would be awesome for those that did everything online like myself.Mariano G.
Better customer service. Too much sarcasm/joking around.Mariano G.
This uhaul pick up site was top notch, but only because of Terri. She was able to go out of her way to help us out and make our move happen. Otherwise, our experience was somewhat of a bad dream with cancelations and not getting the trucks that we reserved a month ago and originally being charged almost double for one of the trucks. Uhaul needs to streamline their process and have the vehicles available that they say will be available.Bryan C.
a full tank would have been nice!Bruce H.
Le client n'a pas laissé de commentaire.TERRY C.
Le client n'a pas laissé de commentaire.MARCOS H.
Le client n'a pas laissé de commentaire.JAMES M.
First of all, I was WAY over-charged and the mileage was wrong. Then, the truck smelled like smoke and the gas tank was not on full. My biggest complaint really is with uhaul experience with the 800 numberLISA D.
I have no trouble with this location but the overall experience was not the best I've had.JAMILYN M.
Staff was amazingARIEL G.
Le client n'a pas laissé de commentaire.Walter G.
Le client n'a pas laissé de commentaire.Sara V.
Le client n'a pas laissé de commentaire.Alexiah R.
Le client n'a pas laissé de commentaire.Marvin R.
Le client n'a pas laissé de commentaire.ROGER W.
service was excellent. equipment availability and with no issues. AAA rated as far as i am concerned.Bruce N.
The truck barely started each time. I rented an appliance dolly and didn't have one in the truck. Was charged for a utility dolly and moving blankets which I did not rent. Very disappointed in this rental.Anita G.
Le client n'a pas laissé de commentaire.REBECCA S.
Faster check-in-checkout. It really took a while to get processed for a rental. Also it's interesting that your survey doesn't get into pricing or value of purchase. You do charge for everything yet I'm filling this valuable info for your company for free. call me sometime, i'll chat with ya.Gordon I.
Have a few different size trailers available at location.RAYMOND WISHARD M.
Steve was super helpful for all our needs, ie... lighting wires. We will definitely rent there again and recommend to family and friends.JIMMY S.
Le client n'a pas laissé de commentaire.Lakenya S.
Rep was not helpful in hooking up and asked too many personal questions.Kyle J.
Took me 45 minutes to check in and I had already paid or provided my credit card information the night before. And the system kept going down. Very frustrated.CHRISTI F.
The people were great but they need to pay attention to the contract dates because it says I turned my truck in a day late but I received it Saturday and it was turned in Sunday. I was given till Monday morning to return itHayley B.
Le client n'a pas laissé de commentaire.Elizabeth A.
Le client n'a pas laissé de commentaire.Charles S.
The lady was very nice. I recommend this place. I will rent at this location from now on.Ricardo G.
Told me to call corporate for my early return day refund and no answerAdolfo F.
Le client n'a pas laissé de commentaire.Deborah A.
Le client n'a pas laissé de commentaire.Gloria M.
Only problem it was almost on empty when I got the truck . SOMEONE AINT DOING THEIR JOB OF READING THE GAS GAUGE. BUT THATS THE ONLY PROBLEM.Scarlet S.
When you promise a customer extra days when you do not have the equipment you should honor that but U-Haul bait and switched my contract when I returned my vehicle U-Haul is a lying scheming company this year as a bait and switch company.Troy J.
Le client n'a pas laissé de commentaire.Paul V.
Nothing. Great people. Great place.Kay R.
Service was professional and courteous. Equipment was in good shape and clean I will be using these Services againMitchell D.
Initially my request was to pickup the key at the storage facility, then I get there and the place was closed. Not sure why I was given the option if it was not available. This pushed my moving time back hours. Very unhappyAngelica B.
Le client n'a pas laissé de commentaire.cory F.
Try installing a jack on ur pull behind trailers. I honestly cant figure why this has'nt been addressed."Lites on, but nobody's home duh!larry M.
The people were very nice and helpful at this location. The 24 hours before picking up the trailer, I tried to call, and calls were not going through. (IF there was tech issues that resulted in a delay, then my ratings would be higher). I was given two Visa gift cards to use for purchase - each with substantial amount. One was used more than the other. I made the reservation, and a family member of mine went with his vehicle to pick up the trailer. I called one hour prior to scheduled pick up, and the trailer and equipment was still available. The driver arrived on time, yet there was substantial delay. They told him the equipment was not ready. He is a senior adult who is very active, yet he has dietary needs. He was scheduled to be somewhere following getting the trailer attached. Tech glitches occurred (which if tech failure from some disconcerting tech event, my ratings are higher). They ran one of the Visa credit gift cards, and it did not go through. They were supposed to call me for alternate payment, yet instead, they made the pay which he was not anticipating to do. Both the driver (my family member) were previous and recent crime victims. Mine was most severe and happened prior to his. I was given Visa credit gift cards to use and told that would be possible. They told him a charge of 60 $would be made to use the Visa credit card gift cards. I was given the money on those because of the recent crime events. I am concerned with the delay, the pressure that put on my family member, and the lack of understanding of our needs when verification was made prior. The trailer and equipment was in good condition. Bless you, and we love each and every one of you far more than you know.Molly M.
Only place I had to hook-up and un-hook the trailer myself. Glad I had my son with me, it was pretty heavy.Marcos B.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.Daniel V.
I ordered the truck for me to pick up at 8am. The location did not set the truck up so I had to wait until store opened at 9:30am. The worked was 30 mins late to open the location. I ended up getting the truck at 10am, I ended up loosing 2 HOURS of my DAY!! Unacceptable!!!Kenneth S.
Le client n'a pas laissé de commentaire.Dudley G.
This location needed more help on a Saturday. The one person is not enough. To ask one person to do all that is required reflects poorly on the owner of this company. Taking advantage of your employees will not get you into Heaven!!!frank H.
The staff was very friendly and helpful in helping choose the right equipment that was needed for the job.JOSE A.
Le client n'a pas laissé de commentaire.Brandon T.
Help hook up the trailer. The duel axel trailer is hard for one person to pickup.cecil W.
Le service a été excellent. Accessing the location took more time than I expected and added miles to the truck that didn't need to be added. About 6 miles total.William W.
Rates.. 100 $for local is a bit muchJames B.
Drop off key box was completely open, was unsafe to drop keys, I had to wait until someone showed up (office was closed for the COVI19), just voicemail available but sadly nobody returned my call after 2 times try. Thank you, JoseJose R.
Le client n'a pas laissé de commentaire.Chris G.
The location was very nice. UHaul apps and web sites leave a lot to be desired. Thankfully Lucas was very helpful and made things easier despite the COVID-19 concern and practiced excellent social distancing. Thank you sir.Gregory S.
Le client n'a pas laissé de commentaire.Nicolas R.
For covid19 going on, everything went through with out a hitch.Robert L.
Le client n'a pas laissé de commentaire.Phil B.
Don't over charge customers, don't get rude with customers when they ask questions. Make sure you have the customers phone number and email address correctDaishia W.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.CESAR F.
Very good.melissa R.
Le client n'a pas laissé de commentaire.Christen H.
Le client n'a pas laissé de commentaire.Daniel L.
Checking out was great . Checking in took forever for some reason. The truck lights stayed flashing while truck was running.Lynn L.
Way too expensiveJANICE P.
Our experience was so easy to rent a truck. We will return when needed again.Peggy H.
Smooth transaction all the way, very helpful.Allwynne F.
they charged more money 3 days after the last paymentJose S.
Make it less expensiveeugen C.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.wendy W.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Clyde C.
Was told I had to hook up trailer myself and had to ask for help to have trailer moved just so I could back up to the trailer. A bit difficult for a 63 year old.GEORGE W.
Le client n'a pas laissé de commentaire.jon S.
Le client n'a pas laissé de commentaire.Daniel M.
You shouldn't make customers pay 90 $for a tire that didn't make it 2 miles before blowing out, my personal tire that I let you keep did the job yours couldn't do. I'll use Penske for now on.Michael J.
Dont charge a full 24 rent on some one who only had it two of three hour .Is a rip off you should charge half only not full price.Carl S.
Le client n'a pas laissé de commentaire.Daniel M.
ALL IS WELL DONEStan D.
Le client n'a pas laissé de commentaire.Erik S.
Le client n'a pas laissé de commentaire.Amber Y.
the truck was the biggest piece of junk. it looked nice but had zero power empty or loaded. I've driven trucks made like that before with gas engines and they were way more powerful. The suspension on that truck was horrible.It felt like i was driving a freight train welded to axles with no suspension driving down busted tracks.Robert B.
Great customer experience. Superior customer service. Only downside was that you only had one associate on duty, resulting in longer than normal wait time. Give your people more help!Brad S.