Évaluations des clients Caney Creek Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Caney Creek Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Lynn L. le

Évaluation :

Checking out was great . Checking in took forever for some reason. The truck lights stayed flashing while truck was running.

JANICE P. le

Évaluation :

Way too expensive

Peggy H. le

Évaluation :

Our experience was so easy to rent a truck. We will return when needed again.

Allwynne F. le

Évaluation :

Smooth transaction all the way, very helpful.

Jose S. le

Évaluation :

they charged more money 3 days after the last payment

eugen C. le

Évaluation :

Make it less expensive

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

wendy W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clyde C. le

Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE W. le

Évaluation :

Was told I had to hook up trailer myself and had to ask for help to have trailer moved just so I could back up to the trailer. A bit difficult for a 63 year old.

jon S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael J. le

Évaluation :

You shouldn’t make customers pay $90 for a tire that didn't make it 2 miles before blowing out, my personal tire that I let you keep did the job yours couldn’t do. I'll use Penske for now on.

Carl S. le

Évaluation :

Dont charge a full 24 rent on some one who only had it two of three hour .Is a rip off you should charge half only not full price.

Daniel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stan D. le

Évaluation :

ALL IS WELL DONE

Erik S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amber Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. le

Évaluation :

the truck was the biggest piece of junk. it looked nice but had zero power empty or loaded. I've driven trucks made like that before with gas engines and they were way more powerful. The suspension on that truck was horrible.It felt like i was driving a freight train welded to axles with no suspension driving down busted tracks.

Brad S. le

Évaluation :

Great customer experience. Superior customer service. Only downside was that you only had one associate on duty, resulting in longer than normal wait time. Give your people more help!

Dennis B. le

Évaluation :

They were closed, just dropped of the truck.

Tara M. le

Évaluation :

Great customer service!

Donald B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alma P. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL A. le

Évaluation :

Great customer service!

Judith G. le

Évaluation :

This location was not open at drop off time, was asked to leave the u-haul and car hauler on parking lot and put keys in drop box

Cayden C. le

Évaluation :

Open when you are supposed to be open.

milton H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jony W. le

Évaluation :

The only employee there was EXCELLENT in providing customer service. However, the problem was that she was the only employee. This place was seriously understaffed. I do not remember her name as I misplaced where I wrote it, but she deserves recognition for her help. But it is a shame that she did not have help.

Misty D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrel T. le

Évaluation :

Nothing to improve on. This was my second time doing business at this location and both times the service was excellent. Will be doing business there again in the future if/when the time is needed.

Daniel P. le

Évaluation :

Excellent facility will rent from here again!

cody L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald S. le

Évaluation :

The location and truck were fine but the guy handling the rental contract was horrible. He was rude and obnoxious. I requested the truck for 2 days. He wrote the contract for 1 then couldn’t understand why I wanted it corrected.

crystal S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANILE L. le

Évaluation :

Le client n'a pas laissé de commentaire.

allen S. le

Évaluation :

The truck had no AC and the head lights were not working. When we tried to call them back about it they did not answer the phone. Took to the main Uhaul in Kingwood and they helped us out.

Steven C. le

Évaluation :

Great customer service! Very friendly staff.

Robin T. le

Évaluation :

Le client n'a pas laissé de commentaire.

george S. le

Évaluation :

The inside of the trailer had not been cleaned. The staff gave no help in even hooking up or unhooking the equipment. The male employee came out after I got it unhooked and I called out to him twice with no response. I was told about where the trailer was and to go get it and do an inspection of it. I guess things have changed since I had an outlet in San Antonio and an uncle had one in Ala for around 15+ years. I tried to get the trailer at a company outlet but they didn’t have the size needed and found this one. I walked in and told them I was there to pick up a reserved trailer and gave them the reservation paper given to me. At one point the lady said they didn’t have one. After I said a company store located it here and reserved it, it was found. I’ll never use this outlet again and will tell others to go elsewhere.

Brandon S. le

Évaluation :

Truck was dirty had sticky coke stains all over radio and cup holder area, floor was muddy dog food and coke cans behind seats. Tire was out of balance or bad alignment. Driver said seemed transmission was acting up didn’t wanna shift even without load. Office lady was great! Renting was quick and easy I just think truck wasn’t cleaned

willard R. le

Évaluation :

The folks at this location went above expectations and were courteous and very helpful. Will definitely use them again.

Claudia M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. le

Évaluation :

The truck was given to me filthy. I did express check in - but I still had to wait (ok - two people were ahead of me and that's ok) ... the lady at the counter told the guy working there to sweep the truck out - he swept the cab out but not the back end - it had lots of dirt and broken glass all over the floor. The steering wheel in the cab was filthy and the turn indicator was sticky - the side view mirrors were dirty. I had to clean the truck when I got it home - I left it clean when I dropped it off. The truck was still not ready although they said it was - I had to load the dolly into the truck and I had to wait (and help) get the blankets from their storage room - they should have had it all ready - was not happy with the pickup.

Douglas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie A. le

Évaluation :

Needs to stock more Boxes.

audry B. le

Évaluation :

Le client n'a pas laissé de commentaire.

sara M. le

Évaluation :

The guy was at the front, doesn’t have a experience.

TAMMY S. le

Évaluation :

It was my first time to use this location and my experience with them was great! Kim was very nice and professional. I took advantage of the check in online option and I recommend that to everyone. Makes things go really smooth and quick.

George S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Phillip B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daishia W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT R. le

Évaluation :

Knowledgeable and friendly staff. Equipment was clean and in excellent condition. Easy pick up and drop off. Thia will be my new go to spot for uhaul rentals.

Patrick D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cathy V. le

Évaluation :

Nothing! Michelle & Janet were amazing!!

Tina S. le

Évaluation :

I had a GREAT experience. Therefore, there is nothing I could suggest for improvement. This was the best U-Haul experience I've ever had.

Aaron H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

James K. le

Évaluation :

You were great! Friendly, helpful over the top. Thank you.

Laqueta O. le

Évaluation :

Truck ran great.

JAMES M. le

Évaluation :

The staff was very friendly and helpful

Johnny G. le

Évaluation :

The truck smelled like smoke really bad! The truck also sounded like it had an exhaust leak.

Jimmy P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Araceli N. le

Évaluation :

Great customer service Thank you! !

James W. le

Évaluation :

If you are going to change the requested pick up location, make sure that all of the equipment requested is at the new location.

Randy S. le

Évaluation :

Very professional personall very good place to do business

Lynn L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Taddius B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marty C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cathy W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis S. le

Évaluation :

Truck was dirty inside. I was lied to when i rented the truck.

Jeanette G. le

Évaluation :

Maybe have storage unit sweeped out prior to re-renting. But I had a broom eith me so it was inconsequential.

michael J. le

Évaluation :

Have a trailer jack for lifting the trailer tongue so it is easier to connect.

Demargeo C. le

Évaluation :

I was charged for 2 extra day’s I only had the trailer for 5 hours but I was charged for 3 days

TERRI C. le

Évaluation :

Nothing. Very good.

BENITO M. le

Évaluation :

great customer service and clean and working equipment

Rodney Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

This place is terrific and friendly. Great job! Thank you.

Brenda P. le

Évaluation :

Ms. Janet made it an experience I will never forget. She’s truly an invaluable asset to the agency.

Darren P. le

Évaluation :

The people at Caney Creek Self Storage are always so pleasant to work with. From home, I pass two other U-Haul offices to get to this location, yet I wouldn’t have it any other way.

William B. le

Évaluation :

The staff was friendly, That made sure you had everything you needed. A+

john H. le

Évaluation :

This was NOT the designated drop off. We went to the original place three times. It was locked, unattended with a sign "Out to Lunch" for an extended time. Our last visit was 1:30 pm. Phone number you gave was not a working number. Very frustrating. Second location was 15 mi. away. A phone call for help only put us on queue for about 10 min. First human covered only Austin area. More recorded advertising. POOR EXPERIENCE!

Pamela P. le

Évaluation :

The lady is very nice!!!

billy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maribel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharon W. le

Évaluation :

Return was after hours, put key in drop box.

Roy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jabari L. le

Évaluation :

It was so much dog hair we couldn’t breath n truck Also the truck burned a lot of gas and it need a wheel alignment the drive was not safe wat so ever

Felix G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arciela N. le

Évaluation :

Great customer service Thank you! !

Rebecca A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keisha C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christi G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patti T. le

Évaluation :

Le client n'a pas laissé de commentaire.

della M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary I. le

Évaluation :

Bill was extremely helpful and very professional. We had the best moving experience ever!