Very friendly and courteous assistance.
Keenen K
Customer Reviews for Canoga Auto Works
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck broke down and had to be towed. I lost 6 hours of my day and you charged me for gasoline How was I supposed to go to a gas station
chris sThere were some issues, but the truck did get me what I needed and the manager was so nice and helped me through and more than made up for it. I will rent from there again, if I am in the area again (coming to or leaving from) and need a truck!!
CARRIE WEveryone was so friendly . Thanks again
Jeffrey MAbsolutely fantastic...! The staff was wonderful! So helpful. Made check in a breeze and I want to use them for auto repairs in the future! and the truck was great too! But I was very impressed by the staff and facility especially!
debra aAucun
Marco GFirst time was little confusing but overall it was great.truck was clean and rent to rent in 5min and the return was super easy. Definitely will use it next time and more.
Sagy SI had my daughter rent this truck and she did not pay attention to the contract. $103 to rent a pick up truck for 8 hours is ridiculous. you should not let this location gouge people
Jennifer IEasy,friendly, and will use again.
Phyllis KExcelente servicio 👍 Muchas gracias.
MARIANO OExcellent service. Very fast and friendly. Highly recommend. 5*****
ROBERT LOwner is very nice and respectful. Swift and easy pickup
Christopher DThe owner Khalil is a really nice young man and my experience couldn’t have run any smoother.
Luke BIt seems to me they overcharged me. Didn't have enough equipment cuz it not regular uhaul location
Nikolai KThe place was great. Down to earth. Easy. The guy i dealt with was awesome
Robert FCustomer service was great keep the good work up, don’t change anything
Johnny AIs posible Wash the vehicle is the only point negative
Marco GUnfortunately, I had reserved online several things (2 flat Dolly, furniture pad) But I bought it from the Home Depot
Saleh HThe entire experience was better than expected!!! I would highly recommend this location. Was fast, easy and very convenient for me.
Jovaughn FVery professional and courteous! Thank you for bending over backwards for me! I'm going to send everyone to you! God bless! ✝️曆濾
Vicky SLuna, keep up the great work and thank you for your assistance.
Jose JEverything was perfectly executed! Easy and fast!
CARLOS YPerfect. Easy.
Anthony GAll I can say is Khalil the guy who helped me is very nice and very professional
Joel MThe attendants were professional,prompt,polite,friendly, and just plain awesome.
Janet FI returned the truck on time, much earlier than agreed, and received a claim call because they couldn't find the truck. Apparently they didn't close the contract on time and that caused me a lot of concern. I hope that for future occasions they can resolve those administrative matters in time.
HERCILIA GThis place was incredible great customer service
Frank GThe front desk guy was very professional and courteous! He went above and beyond up to the point of helping me secure a parking spot for my personal car while I was renter the unit. I feel bad that I forgot his name! But you guys can track it down based on the date and time of my rental. Thank you!!!
RAYMOND SThe location is in a very sketchy area.
Daniel BThe owner of the place is rude and disrespectful. He basically told me to F off in Hebrew (which I don't know if he realized that I spoke ) overall horrible !
Guy CThere was a police blockade because people had died in front of the location. There was no communication from the uhaul letting me know about the situation prior to my pickup, and nobody answered the phone when I arrived and tried to ask what to do about getting my truck. There is also no voicemail set up at this location. I understand that it was an uncontrollable circumstance, but they could have communicated with me since I had a reservation. I was only able to get a truck at all because I happened to know one of the policemen who went into the uhaul for me and helped me out. I was given a different truck then reserved because it was the only accessible truck, but was given the wrong keys at first. The truck was also rather dirty and I had to sweep it out before using it.
Shellie LWill definitely use their services again!
Evelyn AGuy was great and accommodating
LEONARD TKnowledgeable and friendly staff member. Trucks are old with high mileage
DANA CCustomer service was awesome at the return location. No line. No fuss. So quick and easy.
ELIZABETH MLeft my keys, a lock, a cable and my $200 sunglasses in the cab. Dropped the uhaul off at 1pm and was there at 9am the next day to retrieve my items. Guess which item conveniently wasn't found? The keys they have ZERO use for? the $10 iPhone cable? The $12 lock or the $200 sunglasses. You guessed it, my sunglasses were "never seen"
VINCENT MUnderstood my frustration, did what he could to help after spending $60 of own money on fuel
CONNOR DKhalil is the coolest and most professional! Would highly recommend renting from this amazing small business owner!
CHRISTOPHER BNothing. Nice guys. Truck ran great
JOSEPH BNothing. This location was the utmost in professionalism.
Marcia BVery professional. Excellent customer service
DAISY TService was outstanding!
John ANo complains. Everything went smooth and easy
Stanly JPlace was only recognizable from another truck being parked out on street. I Accidentally left my id in the truck and no one called me from the information that was in my invoice and I subsequently lost my driver's license it was very difficult to replace because it was from another state. I even went back to the place it was still closed the next time . I even called them to no avail
lisa BNothing! They were a pleasure to deal with!!! So nice, and the service was great. I have been hassled at other locations, unfortunately. Thank you so much. You will be my go-to U-Haul location from now on ☺
DANADONNA NMake sure the U-Haul is clean of trash. Also don't charge me for a dolly if I didn't use one?!
Hollie OThere was an emergency at the location and they needed me to pickup early. That worked. I dropped off while they were closed the next day. They called to see if I still had the key. The key was in their dropbox. It all sorted out in the end. Good Vehicle.
Carrie BGiven where the location is, it might be nicer to see about having closer parking or letting customers know where parking might be.
MEETA BMade the moving experience a good one, between that and calling Moving Help my move was seamless. Merci les gars!
JOSEPH MPersonnel was helpful, nice and inviting. Overall good service.
Carlos TSo friendly and professional - easy experience!
roxanna dEvery person I met at the U-Haul, was extremely kind and welcoming. The father and son make a good team. I'll be back
Pamela SI have been overcharged because of a mistake of the return date. The company has promised to remedy, but failed to do so. It has been 13 days but nothing has happened.
Longtao T