Great service! Very easy transaction!
Matthew G.
Customer Reviews for Canon City True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great customer service! Bravo!
Gerald W.The staff was very friendly and helpful...great place.
MICHAEL D.Excellent service! Professional! Will rent from this location again!
John L.Christine was amazing! I love the folks at true value and the u haul. Very patient, kind, sweet, and made my experience incredible! It's so great to encounter wonderful and nice people. Everyone there has always been super helpful and in a great mood!
Matt D.Customer service was amazing!
Sean M.Excellent
RICHARD B.Friendly and efficient
James L.Don't need to change anything. Everyone was very helpful. Christine handled my rental and I will look to her for my next rental. Thank you Christine!
John B.Make sure you know the destination city as not all personnel are that knowledgable.
Laurence V.I was Very Happy with Christine, Who checked me out and in. Efficient and Friendly. NO Changes or Improvements Needed.
Charles H.By far the best tow dolly available and cheap at the rental rate. Overbuilt and easy to use. Will rent again when I need to tow a car.
gARY P.The regular U-Haul representative was out of the office when came to get a trailer. The gentleman that helped us, Timmy, was friendly and helpful. After a couple of computer glitches he was able to get everything taken care of and get us on our way.
Charles E.Made to wait 20-30 minutes after reservation time, then they didn't have the truck they contracted us for which caused more delay. At time if reservation we were very clear the estimated mileage and in the end we weee charged for extra bc they didn't contract it right. Returning was an even bigger nightmare. Took 5 calls to get anything resolved and we were still over charged bc the first person didn't put in the right mileage.
Kyrstal B.Emma and Audra did an excellent job. The trailer was ready when I needed it and both girls helped make it an excellent experience. Emma even took it upon herself to return the pallet jack I'd rented at a different location because I did not have a truck. Emma and Audra are assets to the store and to the U-Haul corporation.
Daniel N.Used the location several times. Staff is always great. U-Haul on the other hand isn't at the top of my list. If equipment isn't available that a customer wants, customer shouldn't be charged more for an upgrade to replace requested equipment. Cmon guys. Yes, we're in business to make money, but not like that. Even car rental companies don't charge extra if they don't have what the customer requested.
ANTHONY B.Awesome service and assistance.
Jim S.Everyone was accommodating and helpful
danny H.This is the second time I've rented a U-Haul from this location and on each occasion I had the honor of working with Emma. Emma is very professional in her work but she is also very personable. Emma knows her job and went out of her way to ensure that the trailer was hooked up legally and safely. She double checked the connections to make sure the chains and electrical connections were hooked correctly. The trip went well and uneventful with the trailer but the nice part was getting to work with Emma again. She did an excellent job.
Daniel N.Staff is very respectful and accommodating.
ANTHONY B.Your biggest asset in this transaction was Emma. Emma was a joy to work with. She knew her job, was very personable and professional. The trailer worked very well for me but the best part was Emma. She is a huge asset for True Value and for U Haul.
Daniel N.Staff was very friendly and helpful
Roy D.The gas situation maybe if the tank was full because we only drove 5 miles but still had to put gas in it or be charged extra I don't think that's fair. Otherwise everything was great.
victoria W.Nothing; the trailer worked perfectly
Peter L.Not sure, your customer service is great
James C.Super amazing patient and understanding people! I would recommend to anyone that needs an honest fast rental or move. Couldn't of been happier with the staff! Merci
amber H.Staff member Audra was AMAZING! She was so personable, organized, quick and great at her job. Every customer service representative should take training from her!
Charles B.we love uhaul/!!!!!!!!
Nancy F.Great customer service and interaction with me. I like the friendly people who work there. Canon City location
Arthur M.I returned the truck & transport 4 days early.
CINDY S.We returned the truck 4 days early.
CINDY S.Mobile phone check-in was lengthy and cumbersome. I was not prepared to have other forms of ID.
Devon H.Great!
RICHARD B.Got trailer in a dirty state when picked up. Rep didn't cover cleaning fees at all during pickup phase.
tim F.Make sure the pull out ramp is clean. It had a black oily substance up and down the length which took a bit of wiping down and dirt to absorb and then a final sweep. No big deal, but that might really bother someone else.
Mark B.Great staff, accommodated us. Always willing to help with anything.
kevin L.Nothing, Cat was the epitome of customer service! 😁
Alex O.A massive storm blew through Wyoming. U-Haul gave me two extra days free of charge due to road closures. Thank everyone that helped me
Jason C.Kat is awesome
Brandon H.The young lady who assisted me during the drop off process was very friendly and helpful.
Angel L.Representative at pickup, Katelyn was extremely professional and friendly. She ensured all my equipment was accounted for loaded.
Gregory J.All of the glass and the mirrors were filthy.
Ed B.Don't lie
Joshua G.Label the office location at the front desk
Kyle F.Absolutely excellent customer service. Cat was very helpful and courteous. She was very thorough with all the main questions I had concerning the cargo van rental. I will Absolutely use this location for my uhaul needs.
Mary T.Everything went really well. I appreciated the email communications as my trip got closer.
MERIDIAN T.