Customer Reviews for Cape May Riggins
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nothing. Riggins made this a very nice experience.

Évaluation :

3

Checkout of a 5x8 trailer took over 30 minutes. U-Haul computer system disfunctional. I had registered prior also. Very frustrating !

Évaluation :

5

When you make a reservation online with the drop off location, DONT change it. I went to the place (above) to drop it off and they didnt have it in the system. I had to call a number. they said I was supposed to drop it at a different location. I put the above location when I made the reservation. WHY?????

Évaluation :

2

No appliance dolly onsite (which we rented), sticky spots on the inside of the windshield in the middle. Customer service agent was courteous, and efficient, knew her job well.

Évaluation :

3

The trailer was in a position that was not the easiest to hook up. There was no stand or block holding up the trailer so we had to lift and tilt the trailer to hook it up to our truck. Please be mindful that no everyone is physically capable of doing this.

Évaluation :

5

Cargo van got really good gas mileage. Thanks Riggins for the pleasant moving experience

Évaluation :

4

The team was excellent and understood what i needed. It was an ideal location within walking distance so I didnt need to leave my car. The system seemed to be causing the team problems. I think they may need to be improved.

Évaluation :

3

none

Évaluation :

1

One on one helpfulness Greet face to face.. Not Yelling from across. The parking lot .

Évaluation :

4

In general… All worked out great. It was an easy transaction. The only hard time I had was making the reservation and the U-Haul system and it was down.

Évaluation :

5

Very convienient location.

Évaluation :

5

The uhaul was not where we reserved for pick up so the attendant had to find one. We had to drive to another location. Then we had to wait for someone to come to the location to get approval to take. Renting this uhaul was inconvenient and took much longer than expected. Returning the uhaul was quick and easy. The guy helped unhitch it.

Évaluation :

5

Fast friendly good vehicle

Évaluation :

5

Great service. Friendly and efficient. Je la recommande fortement.

Évaluation :

1

Worker was extremely rude and didn't explain anything. Black sticky tar in the back floor of the truck. My wife's shoe got stuck on the sticky tar and she feel of the truck. I'm extremely frustrated

Évaluation :

5

Very professional and friendly location. Very pleased. This is the 2nd time we have rented from this location and are planning to again in the future. Merci.

Évaluation :

1

Spend a hour and a half trying to get a truck and car trailer and cost 300 for a one way trip

Évaluation :

5

Great experience here. I was taken care of quickly and on my way.

Évaluation :

1

pretty sure they ripped me off for over 80$ in gas....I paid 468$ for a one way trip...why did they charge me 80? In gas...what did I actually pay ?

Évaluation :

5

I was treated very well the crew at cape may Riggins were very helpful

Évaluation :

5

Outstanding service

Évaluation :

4

Convenient. Simple check in and out. I would use them again

Évaluation :

3

The price somehow doubled when picking up, the truck was around the corner and not ready. The floor was covered in broken bits of rubber from used tires, not the best thing to get stuck to your shoes when moving furniture. The rear door was broken and by the time I picked up the truck from the other lot, the location was closed. They could've checked all of this before…thumbs down

Évaluation :

1

I rented a van and drove 30 miles, yet I was forced to put in $26 of gas to return tank to 3/4 of a tank when in fact the tank was only 5/8 full when I received it. I should have only needed to put in 2 gallons ($9) of gas. The link I was given when I first received the truck agreed with what was in the tank, but the clerk at the counter showed me a picture of the fuel gauge that was higher than what I saw both in the van and on the link initially.

Évaluation :

5

Amazing staff

Évaluation :

5

Easy drop off.

Évaluation :

5

all good

Évaluation :

3

I wasn't able to find a truck close to the location I was picking up from..I had to use a round trip and pay per mile...with gas added it was almost $300.. very expensive 150 mile trip.

Évaluation :

2

Van was dirty and late…

Évaluation :

5

Nothing. The whole experience was great, much faster than previous rentals.

Évaluation :

3

The truck was clean , gas was about 3/4 at pick up, antifreeze below minimum. Attendant tossed many blankets in, well over 10. Seemed a bir careless. Truck got us to our destination.

Évaluation :

5

Promptly accepted my return of the truck, assured that I added the proper amount of gas to the vehicle, and enabled me to maintain a near impossible schedule.

Évaluation :

4

Lower the price 😂🥴🤷🏻‍♂️

Évaluation :

5

Nothing. I was very happy with service. Thank you!

Évaluation :

3

the truck was unsafe. It had 112000 miles on it and I was taking it on a long trip. The transmission was shot, the windshield wiper blades were old and not only didn't clean the windshield but made it worse. It was difficult to get the key out of the ignition. The truck was dirty

Évaluation :

3

I thought picking up the trailer earlier in the day would make it more convenient for the uhaul personnel. I had no intentions of using it until the next day. When I took it back yesterday (2 hours after the the time I picked up at 6 days ago), I was charged an extra day. I should have reviewed the paperwork, but this was never explained. I would have waited and picked up later had I known this.

Évaluation :

1

no customer service. 4 guys standing around stuffing their face with sausage. dirty, crowded environment. just a raggedy service station. had me drop the trailer myself 2 blocks away in some empty lot. no attendant.

Évaluation :

5

Very good service here.

Évaluation :

2

The only trailer they had was boxed in at the back of the facility. They sent me to a second location and no one was there so I just hooked up a trailer. Then I had to return to the first location to get a cable that would work with my truck. Way more running around than I wanted to do.

Évaluation :

1

I reserved a 20 foot truck many days prior to pick up and called to confirm same the day before pick up. When we arrived, the person we dealt with said we asked for a 15 foot truck, which was ridiculous because we had the printed reservation form. Obviously we had to take the smaller truck, which prevented us from being able to move all our items. It's up to your management as to how to improve your service.

Évaluation :

5

I called Shane answered i told i was running late he said no problem i got their late he was their with in minutes i was gone. Good guy.

Évaluation :

5

Very courteous!

Évaluation :

4

We had an appointment 2 weeks before we were scheduled to pick up the uhaul to check compatibility and we were told it was all good. When we got there the morning of our trip we found out we had to go to the hardware store and buy an adapter for the trailer hitch and the electrical. We had to go to the store and then come back. We wasted an hour of our trip. It could have been prevented if they actually checked the compatibility. The trailer was great and everything fit. Smooth ride to Alabama. Merci

Évaluation :

3

Not sure how SafeTow was added to my reservation but there it was on my bill?!

Évaluation :

5

Rien

Évaluation :

2

When picking the trailer up it was busy day. The staff at the desk were very helpful and kind. Not alot of room to park vehicle to check in and things were crowded.

Évaluation :

5

Very helpful, I left my glasses in the truck and they went to another location to get them after they moved the truck. Great guys

Évaluation :

5

Everything good service for me

Évaluation :

5

Bob was very helpful and professional and I would recommend this location in all of South Jersey .