I had rented two dollies but they were not there with the rental. I had also signed up for the go-to-counter option and found out when I arrived that it had to be done online & Capital Glass has nothing to do with U-Haul, so there actually isn't a go-to-counter option available so you should change that on the site. The online sign in didn't work so I had to call a phone number they had at the front desk. everything went smoothly from there, but the inside of the cab was pretty gross & the inside of the back was dirty & full of loose nails, so I had to clean it before even starting my move.Easnadh M.
Customer Reviews for Capital Glass
(U-Haul Neighborhood Dealer)
Pour nous contacter
Victoria, BC V8T1H5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Carolyne D.
Furniture and utility dollies were not provided despite being ordered. I was still charged for these items and still waiting for a refund for these charges. The truck cab was also filled with garbage that I removed.Greg A.
I didn't realize that I would have to pick up the truck alone in the middle of nowhere. I'd much rather just rent a truck from the official UHaul facility that's 3 or 4 blocks north of there.Alexander A.
I picked up this truck in a downtown parking lot and there was a drug deal going down while my son and I were trying to navigate the app to pick up the truck. Awful experience. Felt unsafekathryn L.
App didn't work well. Pick up experience was terrible. Equiptment missing at pick up. Customer service experience not streamlined, agents though friendly don't have access to proper information. I was over charged, process to rectify situation impossible. I am unlikely to ever use uhaul again, and will not recommend to anyone.Matthew G.
Very bad website that could cause you to accidentally spend way more money than you want. Very frustrating experience where they changed my reservation to 24/7 when i didn't have an account and didn't have data to sign up. Very annoying and should have been noted that you HAVE to create an account at sign up. Would not recommend this.Sarah C.
Le client n'a pas laissé de commentaire.Steven H.
The online thing needs so muchDrew J.
Great service. On time on budget. ThxEdward M.
Excellent location to rent fromBonnie B.
Check in process was very longJoao Vitor S.
Le client n'a pas laissé de commentaire.Marshall A.
Have a real person available!Don P.
Check the truck so nobody rolls up to pick up a dead ttuck and miss their ferry and be screwed for their moveAmber M.
Le client n'a pas laissé de commentaire.SANKET T.
Next to the truck was a pick up with smashed out windows. Poor neighbourhood and I was hesitant to leave my car there. The fuel tank was empty and I had to immediately find a gas station to put in some gas. The phone contact person, however, was very helpful.Quentin P.
Le client n'a pas laissé de commentaire.Eric B.
The instructions were untrue and it took me close to 45 minutes stuck on a phone getting the right information. Between getting cut off on the phone being put on hold and given false information created the problemTerrance E.
There were no issues with the captial glass location, however uhaul's system is faulty and I spent over an hour trying to pick up the vehicle.Genevieve S.
When I tried to access my reservation online it kept saying that my reservation did not exist. Had to call for help and be walked through the online process. My boxes I purchased never arrived either. Overall it was a really frustrating experience. I spent almost an hour on the phone trying to get the code to my truck which put my moving time back. The online process needs to be easy and the website should be fixed because I had my reservation number but the link did not work. I was unable to find things I needed.Alexandria S.
I was charged for fuel I did not use.Kevin B.
There was a lot of confusion on your website about this location. In one place on the website it stated that the pickup location was 649 Pembroke Street, Victoria. On another place in the information it stated the location was Capital Glass, and the title had a link, which when clicked, listed an address on Richardson Street in Vancouver. I called UHaul the night before pick up to confirm that I was picking up at Capital Glass on Pembroke, the agent confirmed that and made sure to mention that I had to pick up and drop off during business hours for Capital Glass. When I arrived at Capital Glass the owner indicated he was NOT a UHaul representative, and was not involved in the transaction. He was very nice and provided me with a phone number to call the UHaul representative for information on the truck I had rented. You need to update the website information on this address. I was also VERY confused by the lack of communication for the "self-check-in" process. I did not receive enough clear instructions on how the pick-up of the vehicle would go. This resulted in a lot of stress at the time of pick-up. I was late and very stressed. I did not have a good pick-up experience at all. Additionally, the information provided indicated the truck I rented had three seats, but on pick-up it only had two. This was another stress, as I had two people who were coming with me. The end result was that one person had to drive their own vehicle (which added to the costs of this move). Once we were under way everything else went smoothly. The person who sent me the lock code was very patient and helpful.Lesley P.
Le client n'a pas laissé de commentaire.Emma D.
Customer service took care of me well! Furniture pads did not come in the rental but they found a solution quickly and politely.William M.
Uhaul wasn't there in time. I had to redo the screening questions 4 times & ended up being 1hour behind.Brennan O.
The front passenger side headlight was not working and this was nerve racking when I had to drive for 45 minutes in the evening. I went to Capital Glass thinking I would be dealing with their counter staff but only learned when I got there this was an automated process. The parking lot at that address, Pembroke St, Victoria, BC is in a rough part of town. There were condoms on the ground against the fence and discarded needles by the dumpster. Not a very comfortable place to be picking up a rental vehicle.JEFFREY S.
The Uhaul app directed me to lock the key inside of the bed and then, in the next step, take a picture of the fuel gauge and odometer. I think it would make sense if the app prompted people to submit that photo before prompting them to make sure the key is locked up in the bed and the padlock scrambled. In my case, I couldn't remember the padlock combo to open the bed and retrieve the key to turn the truck back on to take that picture.Max L.
Le client n'a pas laissé de commentaire.Emma W.
Our web check wouldn't work (pics of DL wouldn't work) so I wrote to UHaul and they said I could check in upon arrival. (I can share that email if you like). When I got there, it was simply a parking lot and no one to talk to. I called the 1- 800 number but there were long delays. By sheer luck a UHaul area Mgr happened by to check something on the truck and checked me in. (Shaun - very nice and helpful). It was still a big was of 20 mins of his time too by the way. When we got back after our move we couldn't upload the photos of the trucks condition (again) and so there was no way to â€˜close' our file. We drove across town to another UHaul dealer (Topaz & Nanaimo, Victoria) and after waiting for another 20 mins for a free agent and being told they have no relationship to that â€˜parking lot, a very nice young man named Abil (sp?) did help me Close things out, while my family waited. In the end, the truck was fine, the people we had help us (ultimately) were nice but the experience was awful and added to the stress of the day. As the Director of a large National company, after a complaint I seek to fix issues that arise. However, there are many similar complaints on this locations webpage and you have elected not to remedy them. I should have heeded the reviewers concerns. I am a registered customer at UHaul and will now make UHaul my â€˜last resort' rental company. I am a registered customer and will now make UHaul my â€˜last resort' rental company.Richard W.
I had a terrible experience picking up the truck! I had my temporary driving license which is a original accepted driving license by the government of BC! but when I wanted to pick up my truck they said you can not do so, and I had to wait for one hour until my friend came and I could add him as the main driver. They had not told me before that I can not use the truck with a real ID1 They were saying we need a card not a paper!!!!Pedram P.
Take Capital Glass off the contact numbers. They do not know anything about the rentals on their property and they say they are constantly bothered by confused Uhaul customers, and they're unable to help them.Alan W.
The U-Haul check-in process was very poor and cumbersome. This location is NOT involved with U-Haul and could not help us. The CSR, Shawn saved the day. I won't go back here.Steven C.
Le client n'a pas laissé de commentaire.michael M.
Capital Glass employee had no idea why there was a u haul truck in his lot. He wasn't helpful or knowledgeable at all. I had to call customer service to get access to the truck. It delayed my move. There was hypodermic needles in the cab of the truck. Worst experience and service ever!!!Aman V.
Location closed, while schedule stating otherwise and I selected pick up at the counter. When arrived, under rain I was forced to use my phone and went over.all.validation procedure. In the end I lost 30 minutes of my rental. Do not recommend U haul or Glass Capital to anyone.Joao Filipe V.
Le client n'a pas laissé de commentaire.Alyona I.
Not enough communication between Uhaul and CapitalGlass. When I showed up,they didn't know anything about pickupDarryl C.