The service was extremely efficient. Staff was very helpful and they made it all perfect. Highly recommend. Fantastic service.
Samuel Cabrillana-Munoz
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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the truck's seat is starting to collapse on the left side, also the padlock is seized. Not big problems but just to let you know. I had a rough time with after hours pickup, as I didn't know I had to come exactly at the reservation time and ended up standing in the rain at midnight trying to do chat with Support. They did fix the problem but it was a pretty miserable half hour. It would be helpful to have it spelled out in the pickup instructions that the "pick up my truck" button will only appear in the app dashboard at your reservation time.
Robin GuyPrice per kilometer.
Tom RicoVery satisfied with the drop off.When I arrived I was taking pictures of the gas level and mileage and the guy was already at the door ready to close the rental and telling me to take my time and take all the pictures I wanted. They'll absolutely see me again.
Normand CadrinI booked a truck weeks in advance, but having read some reviews about U-Haul, I expected the worst. I was pleasantly surprised when I went to the Breezehill location on the scheduled day. Paul at that location is the best. Thanks to him my pickup and return went without a hitch.
David BothaFriendly, quick and efficient
Josee McOrmondGreat Service!
Laura RodriguezGreat customer service! I will definitely call on them next time I need to move a mattress.
Simon KingI checked "yes" for equipment being clean, because I wanted to be reasonable. There was some dirty snow on the floor of the van. I realize that it's winter and that keeping things clean is a challenge, but it would have been nice if the floor had been free of snow. It's not a huge big deal though. The staff were super-friendly, helpful and accommodating. I would highly recommend this particular location!
Marcie TaylorU haul was completely covered in snow so it took me an additional 20 minutes to clear the truck before I could drive it. Truck was dirty inside. Lights inside the truck and light in the back were out or not working (or I couldn't figure out how to turn them on). The online check in and check out were really time consuming, I wouldn't do it again, and I consider myself pretty tech savvy. App was slow.
Avery SteinbergCustomer service was amazing from pick up to drop off!
Robert LaundrieExcellent customer service
Myles Kristofer JonesI arrived before the location opened and still the staff allowed me to pick up my rental as they recognized me.
Weston CluleeL'équipe est serviable.
Nadia KladiKeep it up
Max FuochiThe employees were super nice and helpful. The location was great.
Katie BenjaminYour app and website are fucking terrible. I spent half an hour in the middle of the night in a snow storm trying to return my van through the app and website. The app wouldn't load the page to input the mileage and gas tank level and the website wouldn't allow me to attach pictures from my phone. In the end I clicked a link that basically just said "park the van and put the keys in the drop box". After a weekend of lifting heavy shit I didn't need the extra hassle. Staff at the location were super helpful on check-in and are the only reason I'd choose uhaul again.
Tyler SmithThe staff at Capital Self storage was friendly and helpful.
JM BastienThank you U-Haul Good Services
Mahmoud HasanThe truck was too noisy when driving. At night when driving you can't see the road because of the truck light is too low. They charged me 17 liters of gas for 30,81 dollars so 1 litre = 1,81 dollar which is not the real price of gas and plus also taxes so they are doing a nice profit from this. Good luck U-Haul
Elias Saade MerhejVery well served ! Will recommend to anyone
El Hadj Malick NdoyeGuy at the desk was super friendly and helpful!
STAMATIS PAPADOPOULOSGreat service, the truck had been in the shadow of the building for a few days, they moved it over and warmed it up for our pick up. Very friendly staff.
Marc LaforgeEverything was great
Saleh ShamteThey gave me a dead battery track and didn’t want to refund me.
Abdelhakim ChakirImprovement impossible since everything was perfect. And all delivered with a smile.
ALEXANDER MCKILLOPPaul was very helpful and easy to deal with. Difficulty with telephone connection though but Paul made me aware that this would be the case.
Gordon JankeVery friendly staff.
SHAWN MORTONAgent was polite and very helpful when I could process my return using the app.
Weston CluleeAlways great service from this location!
Carol DolbelYour service and the staff at this location is simply great
Manoj GharatNot giving us a utility dolly even though I requested it. Without the dolly, it made the moving process so difficult that my friend injured his back.
Ching Hei LaiMy only gripe was an after dark return is a bit challenging given the number of photos that need to be taken. The key drop was not super obvious in the dark and non-U-Haul vans were blocking the signage. Overall I did find the experience pretty convenient. I also called the location ahead of time and they were super friendly and helpful.
Mitch DonovanAwesome service!!
ginette lefebvreGreat services, very attentive, no waiting, and went out of their way to be helpful. Je les recommande fortement.
Richard JessomeExcellent personnel help
Youssri HelmyGreat service ! Friendly staff ! And we had a complicated request, but they managed to accommodate us just fine
Carolyn MalboeufExcellent customer service. Polite, friendly staff.
Amulya DaveTruck used was a bigger model, so the absence of electric side mirror control made it difficult to adjust the mirrors (had to exit the vehicle to adjust the passenger side mirror, go back inside to check, go out and try again several times). Otherwise, great truck. Also would like to thank the very friendly and helpful staff.
Everton VolpiNo improvements needed, the team at the location were fabulous! Accomodating, friendly, polite and extremely courteous! 5/5 Stars because of the folks working there. Thank you!!!
Kane JacksonThe trucks transmission was clearly not functioning well
Melissa BunnStaff were very helpful! They gave advice and helped me decide which truck best fit my needs.
Carol DolbelA Uhaul truck is a Uhaul truck, but the service at Capital Self Storage is top notch. I've always had an excellent experience with the staff; a friendly, helpful, and knowledgeable team.
kelly butlerThe staff at the Breezehill location are more than excellent. A down to earth attitude mixed with a well disciplined balanced corporate professionalism with a very good grasp of modern day technology that made the rental and return of the vehicle a very smooth process. I highly recommend Paul and his staff to my friends and colleagues and I would consider U-Haul fortunate in having this crew representing your brand within your franchise empire. :) With Respect, Claude Latour
Claude LatourMany thanks to Paul and Han. Amazing staff and wonderful location.
Amirhossein MonjazebGreat service In and out
Peter BRENDA ShafferVery friendly and helpful staff!
Jesse ScottFriendly and courteous
Michael ShalitisFriendly and helpful staff with great prices for units!
Amy Rebel | Expérience généraleIt was friendly and a fun place to visit! Thanks to a great staff!
Kathleen Tipton | Expérience généraleSuper friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna Lewandowski | Expérience généraleHours need to be longer.
Becky Congdon | Expérience généraleGreat value. Hassle-free experience. Je la recommande fortement.
Sean O'toole | Expérience généraleI have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH WHITE | Expérience généraleCapital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH SAVAGE | Expérience généraleWould absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne Harbluk | Expérience généraleOnly positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory Evans | Expérience généraleThe staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie Kauf | Expérience généraleWe were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn Gabe | RéservationMove went smoothly
kaireen patton | RéservationVery bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob Sussman | RéservationI booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion Kyei | RéservationStill to move in but experience thus far, has been great!
James Blanckenberg | RéservationVery helpful
TANIA BEMBAMBA | RéservationThank you to the helpful team at Capital Self Storage.
Maggie Strub | RéservationThe facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten LaBonte | RéservationAwesome staff.
Su Su | Réservationeverything went smoothly, thanks!
ARIF JINHA | RéservationVery friendly service. Thx.
PAUL SPANIEL | Expérience généraleVery nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy Request | Premières impressionsIt actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy Request | Premières impressionsA lot of walking from the elevator to the storage locker!
Privacy Request | Premières impressionsI decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy Request | Premières impressionsThe staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy Request | Premières impressionsOverall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy Request | Premières impressionsThe first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy Request | Premières impressionsFantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy Request | Premières impressionsAverage. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy Request | Premières impressionsThe reservation has been cancelled.
Privacy Request | Premières impressionsthough this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy Request | Premières impressionsDid not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy Request | Premières impressionsFriendly staff. Easy to use facility.
Privacy Request | Premières impressionsGood service and easy operation
Privacy Request | Premières impressionsGood service and easu operation
Privacy Request | Premières impressionsStraightforward process, helpful staff
Privacy Request | Premières impressionsSteve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy Request | Premières impressionsNot very clean and operating hours are not convenient for working people
Privacy Request | Premières impressionsThe services was excellent but the storage section looks old and not taken care adequatly
Privacy Request | Premières impressionsThe manager was helpful and friendly. The paper work was done fast and without any delay.
Privacy Request | Premières impressionsStaff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.
Privacy Request | Premières impressions