This is my favorite UHaul rental place in Ottawa. They are always easy to deal with, pleasant and fast. Je les recommande chaudement. MerciWendy V.
Customer Reviews for Capital Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ottawa, ON K1Y2H6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
when reserved on web link, the contract mile was 407KM, when discussed the contract in pick up location, we both orally agreed 407 KM, However, In the contract , this became 228 mile, which is about 366,9 KM , it is cheating! And in this location, the gasoline in the truck is half tank, when returning truck, it has to be half tank. it is really and very difficult for the people who are not very familiar with truck. Finally, I over fueled almost 40 litters in the truck. it is very bad experience with Uhaul .I definitely would not recommend Uhaul to friends.Fei X.
Le client n'a pas laissé de commentaire.Lutz T.
Le client n'a pas laissé de commentaire.John G.
Always quick and efficient, no waiting around,Irene D.
Fix your shitty appKathleen C.
See above comments. I drove past a huge U-Haul lot in West Ottawa to deliver this vehicle to East Ottawa. You're making the customer do your job for you on our dime!!KARIS C.
The equipment and the convenience of the location were great although the physical location itself was a bit run down. The service was prompt and efficient. Our concern during this experience was that the employee serving us did not follow COVID protocol despite seeing that both my husband and myself were wearing masks and maintaining the recommended social distancing of 6 ft+. The employee did not put on a mask even after we mentioned our concerns nor did he put one on when he served me the second time upon returning the vehicle.joel J.
Le client n'a pas laissé de commentaire.Charles A.
This review is not about the location, my poor experience is because of UHAUL itself. So, things to improve... Maybe not change the agreement less than a few hours in advance? How about that? Suddenly requiring a internet enabled smartphone less than two hours in advance meant I had to skip work meetings to pick up the truck one hour earlier. Also threatening a 20 $fee for after-hours return if one does not have a smartphone without internet? Come on! Luckily I was able to do this from home... Thank you for reminding me why I go to great lengths to avoid Uhaul. Sometimes there is unfortunately no alternative...Jarno V.
Everything went well; from the initial paperwork in the office ((very quick processing) to the drop off of the keys. Highly recommend his rental location.Tom T.
The return time was given as 11:00 am even though the pick up time was 12:00 noon. This made it very difficult and stressful when moving in and the truck needed to be returned an hour earlier then expected. Anyone renting should be aware of these times and be told when renting.JANICE C.
Le client n'a pas laissé de commentaire.Linda A.
Le client n'a pas laissé de commentaire.Mohamed B.
The staff member that I encountered was very competent and friendly. The location's interior could use a good cleaning though.Ruamporn R.
Le client n'a pas laissé de commentaire.Mary O.
Capital Self Storage are very accommodating and sympathetic in their treatment of clients. I rented a vehicle on a busy moving day, and was able to pick up the vehicle and drop it off without any long waits or complications.Alisdair M.
Le client n'a pas laissé de commentaire.NICHOLASW B.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Sophia P.
it was all goodShaun M.
I dislike the self check in service - too much of my personal information required. Also , verification photos were taken at night making it impossible to see any damage for later comparison. But it all went smoothly.Susan S.
The service representative was not friendly whatsoever and just generally had a bad attitude. The van I rented had garbage in it with other people's paperwork so it wasn't cleaned at all. The back was also dirty and I had to sweep it out myself. Lastly, I was overcharged and I'm really hoping that gets resolved.Steven L.
Le client n'a pas laissé de commentaire.Leslie P.
Great serviceLOUIE L.
great service at Capital Storage & eqp - but Uhaul needs to lower their multi day km rate... it's too expensive and I had to cut my rental 1 day shortLee S.
Staff and customer were not wearing masks.Ashton S.
Make sure that the truck is at the location.Brian H.
Le client n'a pas laissé de commentaire.Kenneth O.
I was supposed to get a 15ft truck. I booked it and travel from toronto to Ottawa on bus, that's 450km away. Even though I booked it for 12pm, and got there around 145pm. They gave away my truck, of which I had to take it due to not much available and I have nothing to travel around nor able to go to another U-Haul. What made me so mad was, they gave the truck away without asking or giving me a call to warn me ahead of time. I was late yes, however I booked it and either way I would pay for it. It was very inconvenient for me because now I have to go back to Ottawa on another day to finish moving everything that I needed. I took an Uber from where that bud drop me off to the U-Haul. If they called me to let me know, I would have book or look for 15ft truck in another place. Bad experience, yes, but I need the service. If I had to recommend to another person, No I do not think I would. Uhaul isn't considered for me, then I why should I be.nhut T.
Le client n'a pas laissé de commentaire.Darcy S.
Everything was great and an easy process! We just didn't receive the dolly that we ordered but luckily we had another one. We did get the amount taken off of the invoice as well which was nice and fast.Jared F.
The bill that I signed upon completion of my rental did not reflect what was charged to my credit card, why are there discrepancies in the charges?Corey M.
Le client n'a pas laissé de commentaire.DESIRE N.
I signed up for truck share 24/7 which was supposed to let me grab the truck before the office opened. The site didn't work and I lost 40 minutes of my reserved time.Margaret R.
Cabin of truck was quite dusty. The app isn't bad, but it would be nice if they used km's rather than miles.John T.
I did not receive the dolly I ordered with the truck, and no one answered the phone despite multiple calls, and voicemail message left was not returned the day of or following day. When we returned in person hoping to pick up the dolly, the office was closed despite advertised hours that it would be open for another hour. It was an incredibly frustrating and disappointing experience.Kirsten P.
Le client n'a pas laissé de commentaire.Tien Dat T.
Customer Service was very good. However, truck bed was dirty, and the moving blankets I ordered were not available. As a result, I was given used blankets from other returned trucks. Truck also had a low tire pressure warning light on.Jeffrey H.
Great value. Hassle-free experience. Je la recommande fortement.Sean O. | Expérience générale
Le client n'a pas laissé de commentaire.MOIRA M.
U-Haul needs to reduce their per km rate for short term truck rentals, especially if the customer is renting a truck for multiple days - it gets a little too pricey, and customers will go elsewhereLee S.
Location was dirty and cluttered. Attendant was late opening - no apology. Truck smelled bad.Paul D.
Le client n'a pas laissé de commentaire.mathias s. | Expérience générale
Le client n'a pas laissé de commentaire.Jacquie B.
Le client n'a pas laissé de commentaire.Lesley L.
Le client n'a pas laissé de commentaire.Sajjad D.
Customer services was awful. I had trouble accessing the key and they wouldn't respond to the chat online and kept me waiting on the phone so long that I missed my reservation.Michael S.
Have the interior of the rental vehicle cleaned, especially the passenger area.Ryan L.
Le client n'a pas laissé de commentaire.mona T.
Great location - Easy organized rentalTom C.
The person helping behind the desk was great! They explained all the cost to me in an easy to understand manner. This person is very good at their job. It was a busy day for moving but I had zero issues.Chelsea W.
Le client n'a pas laissé de commentaire.Asif H.
Le client n'a pas laissé de commentaire.Don S.
Uhaul had dirt everywhere. Attendant did not wear a mask, which violates covid rules.Quinlin G.
This Uhaul location over charged my rental by 300Miles, when I only used the 10' truck for 58,1km. My bill was 500,00 $ when it should have been under 100,00 $. I'm filing a complaint and fighting for my money back - this is a huge scam. The time of return is even incorrect. We picked up the vehicle at 10am and dropped off the vehicle at 3pm. I demand a refund of the overcharge.Kishan S.
Le client n'a pas laissé de commentaire.Geoff E.
Once again U-Haul has proven to be a shady operation. Though I had no issue with the booking agent he checked the gas level saying it was full - it was not, it was at 7/8 which I had him change and sign on my receipt. My booking clearly shows 0,89/km. The final receipt shows I was charged 1,43 $ for 46km. I would like a correction or at least an explanation as to why this is.Mike P.
Le client n'a pas laissé de commentaire.Bryan D.
The front ac fan was not blowingHossein A.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Karim M.
Your app wouldn't work for me (Samsung Galaxy S9) so I had to call the help centre to get the truck. I ordered two Dolly's and 20 blankets and I got a total of 5 blankets, no Dolly's. Now after all the stress of moving I'll have to deal with your customer service to get the dolly and blanket money refunded. Why would you offer those options if you can't provide them? Why would I ever use Uhaul again after this?James N.
Le client n'a pas laissé de commentaire.Sebastien B.
Perhaps open earlier for weekend moves. 9 am had a big line up and some confusion. Once I was finally in the building service was excellent. Took 50 minutes to get the vehicle even though I checked in online.Mary Korin K.
Young man at counter was very helpful and had a cool shirt.Giles S.
Excellent and friendly staff. the van was in excellent condition. The rates were very reasonable with the adjustment for my high mileage. Excellent overall. Thank you!Adrienne S.
Excellent customer service! I would definitely recommend this location.Nathalie C.
Le client n'a pas laissé de commentaire.Allan N.
The only problem we had was with the pick up as the location identification did not work. Had to call the office.Christopher D.
The location was fine, the information and instruction was not. At pickup I was told to drop the vehicle off and put the key in the mail slot. I was not told that I would need to log in while on-site to verify I was at the correct location. As I was moving, I did not have my phone with me and only saw the text message telling me this several hours later. I was then charged more despite not being told this was a requirement. I've rented trucks in the past and never had to do a check in like that. I'm very disappointed with the overall service and lack of explanation.Jennifer J.
Cleaner truck, and equipment ordered should be in truck upon arrival if using the ride-share option.Jeffrey W.
Le client n'a pas laissé de commentaire.Daniel V.
Le client n'a pas laissé de commentaire.Ayman A.
Only dropping the vehicle after hour.Julien B.
Le client n'a pas laissé de commentaire.Ali M.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Musse A.
The inside of the building where your business is located is filthy. I do not believe the floors has been swept in years. The service provided however was quick and efficient. The van had not been washed on the outside or swept out on the inside. There was gravel, stones, dried leaves on the floor in the back and front of the van. I actually went inside and told them the van was not clean. I was told the steering wheel, arm rests and seat belt had been sanitized. That was the only cleaning required. I brought the van home and swept it out before I started moving my furniture. The location works week for me but I was very disappointed in how dirty the van was.Nancy G.
None. Very happy. Excellent staff person onsite.G Andrew B.
everything was awesome and the guy that served me was excellentPaul F.
Check in was quick and I was on my way to do my move. The Uhaul app didn't seem to work once I got to the location, but Ryan was lots of help and I was on my way. Return was just as efficient.Andy C.
Helpful and friendlyWayne R.
Le client n'a pas laissé de commentaire.Boyan B.
Le client n'a pas laissé de commentaire.Josee C.
Have dealt with this location before ... the pick up and return went super smoothly as usual. PS: I have a u-haul outlet just down the road from my place and will never deal with them (terrible service) ... I prefer to go to this one which is much further away.Marc P.
Le client n'a pas laissé de commentaire.Margaret R.
We had a really good experience.Upul P.
Slow process at the front desk. The online check in didn't work and the customer in front of me found out they lost his reservation and didn't inform him until he arrived at the location. The location was also incredibly run down. I also reserved some moving blankets and not a dolly, but only the dolly instead.James B.
Clean and remove left over garbage from previous customer.Rene-Louis B.
The U-Haul website was glitchy but location is great!Cynthia F.
Le client n'a pas laissé de commentaire.wanda A.
The check in process was glitched - it kept telling me to turn on location access when o already had. I spent 1/2 hour sitting in the parking lot waiting on hold for customer service, who gave me the solution that worked right away. PLEASE put COMPLETE instructions on your website so other customers don't run into this issue! It was really inconvenient and delayed my move.Isa C.
If you change the location from the preferred pickup location, an email explaining the change would be helpful. I was confused when I was sent the â€œhow to pick up your truckâ€ email because it indicated that I had to be in two places at once.Kaitlin L.
Everything was fine except the dolly. Utility flat bed dolly advertised online during the booking, but the actually dolly is terrible and essentially dangerous to use. Uhaul needs better dollies for use by everyday people without the help of professional movers.Kartikay S.
Very professional service.WESTBORO M.
There was garbage and an unfolded blanket in the back. I had to throw out someone else's trash in order to not get an additional charge. The link wasn't work from the text message - I spent almost an hour trying to get the drop-off link to work. Had to open it from another app. Spent 20 minutes on hold with customer service to never get help. Tried using 4 difference electronic devices before trying to the last ditch attempt which was opening the same link from the facebook messenger app instead of the text app - and somehow that actually worked. Over all it was a very frustrating experience and I did not appreciate the lack of customer service or the charges for being late - when I got back in time but then spent an hour in the parking lot trying to return the van (because it wouldn't accept it with out a location confirmation from a device). I had my location turned on, it won't work, so I was stuck there. Hire more customer service or create an option for folks to pass the location confirmation step if they want to (if there tech isn't working for that bit).Miriam I.
Le client n'a pas laissé de commentaire.Claude M.
I was charged30 $.dollars for something I can't read on the email contract. I rented a van for 24, drove 50klm, returned the van one hour before I was supposed to, with a three, quarter filled tank as when I picked it up. Yep extremely disappointed.Linda C.
Good service and a great rateParham K.
Le client n'a pas laissé de commentaire.Mohamed M.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.Colin M. | Expérience générale
I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very wellELIZABETH W. | Expérience générale
Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.KEITH S. | Expérience générale
Move went smoothlykaireen p. | Réservation
Awesome staff.Su S. | Réservation
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