Évaluations des clients Captital Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Captital Auto Repair

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Michael B. le

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I originally requested to pick-up the truck at 9am I received an email from U-haul the 2 days before puck-up that the location didn’t open until 9:30. The day before pick-up I received a text stating the location didn’t open until 9:30. On day of pick-up I arrived at 9:30. Nobody was there. I called the 1-800 number and they informed me that the location didn’t open until 10am. When the person who works there arrived he said that they didn’t open until 10am but his sign in his window said 9:30 as well. I had people waiting on me to help me move while I waited for the truck. This is completely unacceptable. Moving is stressful enough people don’t need this added to it. It should be noted that the person working at the location was unapologetic and argumentative.

Jeffrey G. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Appointment was at 9:30am, I arrived on time and the shop was closed, even though I was told on the phone I was arriving during business hours. There was also no way to pick up the vehicle via mobile phone because of a locked gate, even though I was told on the phone this was an option. Called the shop and he said he’d be there to help me 20 minutes after my scheduled appointment time. Very unprofessional and disorganized. When he arrived, he seemed to have made a completely new reservation as nothing seemed to be on file. We took the time to make an account and add the drivers license info to avoid the wait of doing it in store, so this was confusing. Also, I was told on the phone that a rental fee was the same for 1-24 hours. When I spoke to this shop manager, he said I’d have to return by 6pm because that is when he closed - not trustworthy considering I was given different info on the phone with a uHaul rep. I considered many different options when for renting a moving vehicle, including Budget and Penske, and ultimately settled on uHaul because of its trustworthy reputation. After this experience I will be using another company.

Liz A. le

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There was some kind of grease or something all over bed of the truck that got on the furniture we were moving and then got on our clients carpet which we now have to pay for. Approximately $200

Tracy H. le

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The drop off location was in a very scary neighborhood. Couch on fire in the middle of the street and cops all over. We were told to drop it off at 9am but no one was at the location, We waited an hour and no one ever came. We left the vehicle, after calling the 1800, not feeling it was safe to leave it. Not sure what was going on at the return location but it for sure was not a safe feeling leaving the truck on the side of the road in that neighborhood

carin B. le

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Confirmed a truck for 9:00 am online. When I got my confirmation it was for 9:30. The owner of the pick up site did not show up until 10. Took him 15 minutes to rent me a dolly and he did two authorizations on my CC for first the rental then the second for the rental + the dolly. Meanwhile I have two guys at 20 per hr waiting to work costing 60 for this bozo mistake.

Travis L. le

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Le client n'a pas laissé de commentaire.

La'Shay W. le

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The man's computer system didn't work causing a delay in my rental. He was late opening the next day causing even more of a delay. He doesn't value customer service.

Bita N. le

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Le client n'a pas laissé de commentaire.

jilliana V. le

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Dirty ass truck spit out bugs when ac came on

Charles L. le

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Le client n'a pas laissé de commentaire.

Oqulla J. le

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Le client n'a pas laissé de commentaire.

Ann J. le

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nothing!!!stick to giving great service as you did with me...thank you

Veronica F. le

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Le client n'a pas laissé de commentaire.

Jefferson R. le

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Very personable, accommodating and flexible manager. Captital Auto Repair is my favourite U-Haul shop from now on.

D'An F. le

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Le client n'a pas laissé de commentaire.

sarah W. le

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I made a reservation for a specific location a month before moving, and the day before moving I was told my truck was not available at my chosen location, causing me to have to take an extra Uber out of my way. When I got to this place which was wrong on the Uber maps, the one guy at this place pulled up at the same time as me, didn’t have any supplies that I had chosen, didn’t have any info and then told me to go take the truck to an actual uhaul stop even further out of my way, to get them which I did not have time to do. The inside of the truck was so sticky and dirty I had to go back in and ask the guy for wipes which I had to clean out the inside and cup holders full of grime and gross stickyness myself, We were frustrated and grossed out at that point gagging cleaning some one else’s mess..why not just provide a clean truck at the right place for us? You can’t go out of your way but I have to go out of my way and pay more for extra b.s, moving is stressful enough. Just make the small print bigger then so I don’t have to be surprised by the lack of effort.

Joshua S. le

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The owner was 40 min late to opening the location and checking out the truck. The truck had to be jumpstarted. The equipment was unswepped in the back. The Battery died and we had to fix it ourselves.

Samira M. le

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Le client n'a pas laissé de commentaire.

Julie M. le

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Le client n'a pas laissé de commentaire.

Elpidio A. le

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Le client n'a pas laissé de commentaire.

Tramanh D. le

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Le client n'a pas laissé de commentaire.

Cherae W. le

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This clerk made me wait in complete silence for 10 minutes prior to recieving paperwork for my pick up. Then he proceeded by asking me to sign paperwork without allowing me to inspect the truck. I then requested the inspection paperwork He then promptly gave me the forms. During the self inspection I found many scratches and dings that were not marked with the usual x stitcher thing. Very disappointed with this series service, I will stick to going to actual uhaul locations. At first I thought this would be great because it's a lot closer than the actual U-Haul establishment. But the service is not as good as regular U-Haul

Eric W. le

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Songh, the owner, was efficient and courteous- and reminded me I'd left my cap and a padlock key in the truck. I'd go out of my way to rent from this guy. A+

Julio C. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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Song very attentive and helpful. Outside rear tyre was flat, Song Pumped tyre up, which fixed the problem. There was no dolly on rental, but fortunately, that was not an issue. Very satisfied. Thank You. TomP.

Artemisia B. le

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The worker was nice and friendly but he told me I could turn the uhaul in at any uhaul location and that turned out to be false and really ruined my night and experience.