Évaluations des clients Car & Truck Gallery

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Car & Truck Gallery

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jeanell N. le

Évaluation :

They were not organized at all they left me sitting in the office forever unprepared. They couldnt find keys i dont know whatelse they were looking for but took long i almost left and went somewhere else. Also they left furniture blankets just thrown in the back i didnt purchase those. Also the price of the truck went up 120 dollars more than expected from when i checked 3 weeks ago and when i called to ask about it the uhaul rep was kind of rude. And the drop off location they gave me in ft worth was in a dangerous area. Ive rented a few uhauls in the past and ive never had any issues before but as a returning customer i wasnt happy this time

Scott B. le

Évaluation :

After hours drop off point is in the Ihop parking lot next door!!!! Found it by accident after driving around the block time after time while talking on the phone with uhaul trying to figure out yet another ridiculous uhaul blunder!!

Kevin J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pepper M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. le

Évaluation :

Traffic flow through the property is limited and causes delays

MIKAYLA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas K. le

Évaluation :

It's All Good Thanks.

Matthew R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anastasia H. le

Évaluation :

I was promised a full refund which didn’t happen. Due to the extenuating cercmstances that had happened... I am upset that I feel lied to. Especially when I had the U-Haul less than 2 hours.....

GARY D. le

Évaluation :

This non-U-Haul RV facility didn't open at 9 a.m. as advertised, instead not until after 9:30 a.m. Standing around at a padlocked gate, waiting for the guy to arrive ("Sorry, I'm running a little late"), and then waiting 15 minutes for him to open the gates, etc. was irritating. And calling me "boss" repeatedly only suggests to me that he's done time in prison. Not encouraging ... or professional. Due to a bad experience with a high-mileage truck (126,000+) several weeks earlier, I asked for and was promised a low-mileage unit (<11,000 miles) that was on the lot. When I arrived two days later, I was told by the agent that "my bosses" (at some other facility) had 'forced' him to rent the low-mileage truck to a "little old lady" the day before and that I'd have to take a 2018 model with 50,000+ miles! So much for commitments. Problems arose: (1) the idle kept dropping off a couple hundred rpm's periodically (about every 10 seconds) while I waited at stops and lights, the engine even died twice, (2) the engine light came on at some point on the several-day trip across country, and (3) on the day that I returned the truck empty -- a day of torrential rains -- a water leak developed INSIDE the cab. There's a grab handle just inside the cab a few inches from the driver's side window frame which has a molded plastic cover in two pieces. Water started seeping in at the seam at the top of the inserted plastic face piece, then dribbling down and dripping onto the dash. Fortunately, this only occurred within the last half hour that I had the truck. Who knows where the water is actually entering the cab's roof. And thank goodness that the box remained dry. This was my third cross-country haul in several weeks. I've noted that the section of the box that overhangs the cab ALWAYS directs a shower of rain or snowmelt runoff directly down where the driver has to be when entering the cab. You get soaked every single time! Whoever manufactures the box for U-Haul should simply add a strip of channel to the side of the "mom's attic" section above the driver's door, mounted horizontally with a slight tilt towards the front of the truck, to redirect the runoff forward of the door. It should be a simple solution to a frustrating and unnecessary problem with all of your boxes, no matter what age or whether mounted on GM or Ford frames.

Richard W. le

Évaluation :

I rented a car hauler. The U-Haul technician did not connect the hitch to my trailer ball properly and the trailer popped off of the hitch at 75 mph. A claim has been filed with U-Haul.

ROBERT B. le

Évaluation :

Anthony was really great. Helped us tremendously with renting the trailer we needed.

gary P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah M. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON G. le

Évaluation :

The only thing that was wrong with the trailer is I got pulled over because the registration tag was outdated, luckily I knew the officer because my son is a police officer and he told me to let you all know that it has expired. Thank you again I will be back

Melinda E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily H. le

Évaluation :

Le client n'a pas laissé de commentaire.

AMY M. le

Évaluation :

The person who did the paperwork had no experience or clue what she was supposed to do but had no one in office to train her. She had to call another location several times to ask questions on how to fill it paperwork. Took over an hour to just pick up. Dirty office space and not welcoming at all.

daniel P. le

Évaluation :

Le client n'a pas laissé de commentaire.

KRAIG M. le

Évaluation :

No one assisted with disconnecting and stowing tow dolly. No one asked or seemed concerned if there were issues woth equipment.

SEAN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arturo P. le

Évaluation :

Cistomer service was good but the pricing would lead me to rent elsewhere next time.

Jenna D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacob O. le

Évaluation :

Terrible. Don't rent from this location. Personal was unprofessional, slow, rude.

Jose P. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike H. le

Évaluation :

Le client n'a pas laissé de commentaire.

HAROLD H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hasit P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jenese H. le

Évaluation :

Le client n'a pas laissé de commentaire.

William M. le

Évaluation :

Le client n'a pas laissé de commentaire.