Le client n'a pas laissé de commentaire.
Ashley B
Customer Reviews for Car Doctor 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No one was there for check in so I used the drop box.
WILLIAM BI called and explained that I had not made a reservation. The guy told me he took my email off. This was not correct, I recieved two more emails confirming return of equiptment later. Either someone is using my email without my permission, or something is messed up in the uhaul system and it's associating random emails with reservaitons EITHER OF THESE IS BAD. someone should look into this.
Ray HHave the gas tank full instead of at or below a quarter of a tank.
Marla GNone.
Sandra LFriendly service and nice trailer.
JOHN BGreat customer service total difference between the two locations
Craig EVery easy to deal with a personable...
MICHAEL SI was charged $25 for cleaning when we purposely washed down the truck inside before we dropped it off at this location. I want my money back
Cathy WI was over charged for my auto transport with my truck
Christopher MThe vehicle return area is a bit small and rough, but all other aspects of turn in was very good.
Randy WExcellent service à la clientèle. Efficient, friendly, and attentive.
beverly pVery friendly and quick return. Definitely recommend.
Kenneth MCar doctor always does a great job!
TODD WBest service I've ever had renting a U Haul and I have rented many. Those folks made the difference and I look forward to using them again!
WARREN HThe agent was pleasant and easy to work with. Thanks for the good experience.
Pamea EPretty darn good! Polite customer service, but couldn't ever get a call back on questions I needed answers for a couple of times. Otherwise, I was very happy with my experience there.
kAREN HI don't have any, everyone was nice and helpful. The center was clean and inviting. The woman that assisted me was very personable. The young man that helped my brother with the trailer drop off was great.
SHERRI RNothing at this time.
Debra DThe woman working there waa very friendly and helpful and I was very satisfied with everything.
Carolyn TCustomer service was fantastic..
Randy CThe staff were friendly, helpful, and professional. They made sure we had everything we needed.
Tena RGet some free wi fi so you can do the online check in.
Daniel GPer the formal complaint I submitted via email the evening of 4/15 this location entered the wrong drop off site when they made my reservation and didn't realize it or do a final confirmation with me. This was the start of a horrendous 4 day issue I spent trying to sort the mess out. Please refer to my email for specific details as to what occured.
LEAH DIt took over 2 hours past the time I reserved the uhaul before someone would give me the keys.
Katie SNo internet at this location for online return. It is located in a dead zone.
Danny GAfter I dropped off, Truck & Trailer, they didn't close out my account for FOUR days, U-Haul called me FOUR days later wanting to know where the Truck was, Very UNORGANIZED
RAY TVery professional an kind. Had a issue an he got it fixed right away
RANDY HI don't reccomend this location for anyone. They didn't want to inspect truck or give me a receipt. I ihas to insist to get checked in.
tom kThe truck was nice. But they charged us to top off fuel even we picked it up with 3/4 full. We brought it back with more fuel than we picked it up. They didn't tell me they charged, but I got a text message from AMEX. Also there were Pizza boxes allover the counter. I understand you can have a lunch party but don't do it on the main desk.
Thomas JI originally did not pick this location. I was called the day before pickup and told they did not have the truck and gave me options where I could get it. I reserved this a full week in advance so I did not have to go through this. I went to the location for Car Doctor 2 and found out they had moved. Your address is not correct for them. This related in an hour delay with the additional drive I had to make and then trying to find their new location. You need to fix this so people can pick up the rentals where they expect to pick them up and update your addresses.
William SExperience was just fair. They just pointed to where I was supposed to drop it he trailer, and I had to unhook the trailer myself.
Richard S