Le client n'a pas laissé de commentaire.
Patricia W
Customer Reviews for Car Mart Smyrna
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick service friendly accurate
Cheryle SVery well maintained and reliable trailer
william cNo comment
JOYCE BI reserved a van for an 8am mobile pick up a few days before I need it. When I arrived the app told me the van was not available for mobile pick up. I had to come back to the location at a later time to pick up the van. It is very frustrating when trying to use the mobile pick up and the location don't seemed to respect that. It happens all the time with different locations. More communication needs to happen if a vehicle is not going to be ready so that I don't waste my time going to pick it up only to find out it is not available.
ELIZABETH HThis operator seemed professional I only spoke with him on the telephone but he was genuinely concerned and I appreciate the phone call.
joseph lI don't see any. I highly recommended this location and very helpful.
ALFREDO VAdjust for additional gas indicated on gauge.
Albert BGuy that greeted me was very consumed with his phone. Little to no conversation. Didn't ask me if I needed anything or ask me if I wanted to know how the truck worked. He just handed me the keys and said there's a drop box if it's after hours.
heather eUhaul was ready and waiting for us when we arrived. The representative was friendly and knowledgeable.
Sharon SGreat customer service! Great equipment! Very kind and thoughtful!
Luana SThanks for a great experience
LEROY JExcellent service à la clientèle
Estraisand DWould not look up places that had a auto hualer
Richard dGood customer service! Also did me a favor by allowing me to leave my Jeep there for a few days while moving! Vehicle was well maintained and clean.
Daniel ORien
Tracy KIt’s a really small place and there was only 1 person available.
Taschet MPersonell was Great, wish the parking lot was bigger but equipment was clean. I most Def would go back for a future rental.
Brian JAwesome Customer Service
Nikida MNo issue with this location - except for its location. I reserved this trailer AND a truck for pickup near my house - 25-miles from this location! The truck was not available here, so I had to drive over 55-miles to get that and then another 70 miles back to get the trailer and then yet another 25 back to my house. Was planning to start loading at 1000 - finally got to start at 1400. Total failure of the reservation process.
Christopher OFurniture pads were missing from my order, reported to manager when vehicle was returned but still charged for them.
Charles DNo one was there, no hours of operation listed!
Kennette CTrès bien
Alan WMe quedo sin palabras son excelentes
AnaM ONice location. Nice proprietor. All good things!!
FREDDIE RThe mobile pick up needs improvement. It never picks up this location and you have to keep trying. I thought the whole point was to not have to bother a representative. This is the 2nd time that this has happened. It happened once with my son and for me.
Marques EYour company not only got me on my way in Florida in an efficient and professional manner but when I dropped off my trailer a couple days early the gentleman ( Shariff, sorry if I spelled his name wrong)) was extremely helpful and very thorough. He was actually getting ready to deliver equipment or something of that nature and he stopped what he was doing and removed the equipment from my vehicle, wrote up the paperwork and had me on my way in no time at all. I really appreciated his help and thoroughness because not only was I extremely busy and tired but I needed to be in and out exactly how it happened. Shariff made this experience a pure pleasure and I would highly recommend this company to anyone who was looking for moving equipment. Thank you again for a wonderful experience.
GERALD FExcellent customer service!
TRACEY CI ordered a utility dolly and didn't even get it. Maybe they could refund my $10 other than that everything was good . Check in a little pain but went ok
Dianna OThe parking lot is hard to get in & out of
Genielle SStore was not open for business at 10am as advertised.
Chris GU-Haul website needs vast improvement and needs to be more user friendly. It was difficult to check in the vehicle after hours on the site. After entering the information, and clicking the confirm button, i never received any notification that the information was accepted. In fact, i had to enter a comment several times and still do not know if the information was accepted. I never received a final bill. It is also difficult to make a reservation on your site using a mobile phone, but there is not enough space to enter the frustation i had.
Ken SI was very happy with the process and the truck!!!
Shelia GGuys at car mart were helpful, polite Made transaction easy
Thomas HThe right tail light was out. It had a touchy gas pedal...The truck needed to be inspected before giving to another customer.. The truck had no ramp and I paid an extra $7 for a dolly.
ronald mThe man at the desk was so helpful. He explained everything and was very nice
Victoria VQuick check out. Very pleasant staff
Michael SMobile website and log-in did not work.
Brendan MWhen waiting for the password on the sign in process, a message should show that once approved a pw will be sent . All I got while waiting was "enter the password"...and I'm looking for the pw for 5 minutes . A simple fix to the process in my opinion. The parking area for this uhaul dealer needs to be much larger ..not enough room to navigate
Kevin HVery nice person there. Was told I might receive a credit back since I returned the trailer in 5 hours? Can't get through to the 1-800 uhaul number to ask anyone about it.
CHRISTOPHER FThe previous renter did not clean the truck. I had to sweep back of truck out. Thanks
Tanita WThis company, on both occasions, has been wonderful. Je la recommande fortement.
John BThe van and dolly were not ready when I arrived. The van was dirty since it had not been cleaned after the last customer used.
DANIEL JThe drop off location was closed. So, I cannot comment on most of the questions. However, the lot of the location was small and difficult to manage with a trailer.
renee cStop over charging customers
devin sThe only thing I was disappointed in was that I had to wait 35 minutes for them to open up and I had to call the company up to see what was going on I do appreciate that they said they will reimburse me $50 for the inconvenience that I had thank you all very much
linda c