Customer Reviews for Caraco Storage Solutions
(U-Haul Neighborhood Dealer)

1 267 évaluations

31 Steve Fonyo Dr   Kingston, ON K7M8P1

(613) 546-6875

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 3 h 30 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022 - 12/27/2022: Fermé
  • 12/31/2022 - 1/2/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(613) 546-6875

31 Steve Fonyo Dr
Kingston, ON K7M8P1

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 3 h 30 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022 - 12/27/2022: Fermé
  • 12/31/2022 - 1/2/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

Excellent service!

rosemary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOLAY M. 
Évaluation :
5

The staff at Caraco Storage Solutions are amazing and kind. It's my preferred place to rent.

Yessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C. 
Évaluation :
5

I've rented 2 vehicles for quick jobs in the last 3 months and both experiences have been quick and easy with no surprises. I booked online and checked- in in person and each time was great. The website is clear and easy to use and the staff at this location are really friendly and let me know that if I was a bit late it was okay as long as I had it back in time for the next person. Will absolutely rent from here every time I need a uhaul.

Stefanie S. 
Évaluation :
5

They went above and beyond to make my check-in experience easy and responded to all my questions before and after my move. I also got storage there and it is also excellent. I am returning there for the second time.

Sophie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
5

Always a pleasure dealing with the staff at this location. They are polite, friendly, and provide excellent customer service. I think I have rented trucks from this location a handful of times in the last few years. Same staff; same great service every time! I'd recommend anyone go to this location anytime.

Jason M. 
Évaluation :
5

The two men who helped me were kind, helpful and funny!

Sheila J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natalie K. 
Évaluation :
5

Great service; friendly and helpful.

Levi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy W. 
Évaluation :
5

The trailer light extension cord had a prong missing, affecting the running lights. It was quickly replaced before departure.

Robert I. 
Évaluation :
5

Ron was great! Very helpful, professional & pleasant

john T. 
Évaluation :
5

Please let the poor redhead girl at the princess st location in Kingston have some more training when it comes to numbers and what type of truck can handle different towing aspects. She couldn't handle my request, this location could.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
5

Couldn't of made dropping trailer off any easier thanks

Silvio P. 
Évaluation :
3

Dropped it off at night so nothing to say. Drop off seemed smooth enough

Deborah P. 
Évaluation :
5

All good.

Ron T. 
Évaluation :
5

Competent helpful staff. The equipment was available and ready to go; return was quick and easy. This was my 3rd rental from this location, and I highly recommend them.

DON T. 
Évaluation :
5

Friendly, efficient, knowledgeable service. Will use them again!

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen C. 
Évaluation :
5

All was very well

Sylvain H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graydon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy caverson E. 
Évaluation :
5

Smooth transaction, truck was ready on time. Nothing I would change about this u haul dealer. Excellent, friendly service

Michel P. 
Évaluation :
5

My first reservation at another Uhaul was messed up and they had changed my request for a closed trailer for an open one without telling me. This location was spot on and a great rental.

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parth P. 
Évaluation :
4

The locations aren't the issue. It's uhaul the company, the managers of the company are dog crap and should look for different jobs if they don't like theirs. Don't take it out on me and my wife because you chose the wrong career and hate your life. I now hate uhaul and will not deal with them again. Good job, you pissed of military, the people you founded the company for and from, and praise so highly. Bs. The founder would be rolling in his grave. Not recommending uhaul to anyone. Just buy a trailer.

Jessica G. 
Évaluation :
5

The staff were professional and quite nice and professoonal

Jeannette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
1

The clerk was very rude on the phone, then in store refused to help hook up a trailer. Didn't inspect the equipment, rear door was jammed.

wayne C. 
Évaluation :
3

I can get a trailer in my home town for $60 cheaper. I was not happy spending $150 on a trailer.

Jonathon K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
5

Great chat about high school football

anthony B. 
Évaluation :
5

Excellent service told him I shouldn't be charge for extra klms but he referred me to your 1800 number and said he could do nothing.

steven R. 
Évaluation :
5

The counter staff were excellent. They were great with me and maintained their composure with a particularly rude customer before me.

CURTISJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard M. 
Évaluation :
4

the equipment very good. the price good. but the constant emails are a problem . please don't sent me any more email relating to this

sommers G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo G. 
Évaluation :
5

Rien

andy S. 
Évaluation :
4

They should have offered to help disconnect the trailer. There is no support leg on the trailer to lift it and I have back issues

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

Pre check-in was a little redundant as some of the processes needed to be redone. More things also should have been available for the pre check-in like taking photos of yourself and your ID. The pick up process should be allowed to be started before pick up time so less rental time is wasted.

Brian T. 
Évaluation :
4

Need weekly rate for open trailer

lynn Y. 
Évaluation :
5

Nothing. This location is one of the best I have encountered.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

naseem S. 
Évaluation :
3

Every thing was excellent with friendly service.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike B. 
Évaluation :
5

Quick pickup, easy drop-off. No complaints.

Kevin R. 
Évaluation :
5

Thanks for the great customer service and speedy process.

Mohammadsaeb M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
5

Nothing. One of the most laid back, and at the same time professional, operators I have ever met, and I rent a lot of trailers. AH

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
1

My booking was for another location and in the contract it says an agent will call one week to confirm which no agent did my booking online said and still says to pick up at hwy 15 but i had to go to another location out of my way to pick the truck up so better organizational skills would help this company

Timothy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
4

The gentlemen working was very helpful! I will be a returning customer, thank you.

Katherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine O. 
Évaluation :
3

Were closed on Sunday when i dropped off.

Stan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot S. 
Évaluation :
5

No assistance with disconnecting the trailer from my vehicle. But maybe that is the normal due to Covid.

Rosanne H. 
Évaluation :
3

Charged for Fuel and I filled more than I used on return. Not fair,

Bhikhoo Kanti D. 
Évaluation :
5

Awesome

Anthoney P. 
Évaluation :
5

The staff were very friendly and even noticed a mistake I made, and saved me money. They also made jokes that were funny

Milutin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

I ordered a pickup from the Hwy 15 location in Kingston, but there was some confusion when apparently this was changed by your system to Steve Fonyo Dr, which wasn't made clear in the collection instructions. Two separate emails from you gave me different messages on this.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

This has been my beat UHaul experience in 44 years. Merci.

Arleigh H. 
Évaluation :
3

Vehicle was snow/ice covered when we picked it up.

Michael F. 
Évaluation :
5

One of the best u Haul outlets we have ever used. Friendly and professional, very easy to deal with.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henrietta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ellen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

excellent staff member on when called and equipment had been booked to wrong location. Very professional in getting it switch. Touch ready, de-iced and clean when arrived

Connie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie O. 
Évaluation :
5

I have no suggestions because from the beginning until now I defer to the men who looked after me as having far more knowledge/expertise than I do.

tom C. 
Évaluation :
4

Straight forward and quick drop off process.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan T. 
Évaluation :
5

Great service!

Nick W. 
Évaluation :
5

I phoned uhaul supplier on Midland Ave, left a message and never heard back. I then called uhaul on Princess St and booked a trailer through whoever answer the phone. (Tues. Jan 18) I Rec'd a phone call from Princess St uhaul on Thursday late afternoon asking if I would mind switching my pick up location to midland Ave as Princess St. did not have the trailer, no problem as the location was closer for us. We arrived at Midland at 9:15, they were not aware of the reservation and their trailers were all iced in and not at all accessible, gentleman there only had one snow shovel and due to the extreme cold was not optimistic he would be able to get trailer out. I requested that they call Princess St, he called and explained the situation, Princess Street did have the trailer but they were all snowed and iced in and were not accessible. Frustration very high at this point 9:50! I requested that he call the provider on Steve Fonyo Dr which he was not aware of but located their contact info and called them. They had the trailer size we booked and their trailers were accessible. We were asked to go there to pick up our trailer, I asked at midland that we be able to return the trailer to either midland or Princess when we were done after hours and were told no way. Picked trailer up at Steve Fonyo, great customer service, the trailer had even been moved forward to make hooking up super easy. Just frustrated that neither of the other locations seemed at all bothered about this situation and neither even appeared to attempt to gain access to a trailer for us, so over an hour later, no discussion of partial reimbursement, just sent us elsewhere to get the trailer. The service at Steve Fonyo was super! Gentleman there was friendly and helpful!!!

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Husayn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chalene W. 
Non les évaluations ont été soumises pour cet établissement.

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