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Michael Q
Customer Reviews for Cardinal Automotive & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mike was great and the transaction was quick and easy.
Matthew KTechnician did not have time to check equipment in.
MIKE JNo complaints
James HThe person in charge was rude, he wanted to charge me for the blankets, he also asked me for the light because it belonged to him when I bought it separately, the delivery time was at 3 pm, I took it at 11 am and he also wanted to charge me more
Maria OUHaul online return check in, did not send me a confirmation email of the return, (as described in the check in process.) So I had to drive back the next day and ask business to verify my return . Please have online check in repaired.
Layton LI have been going to Mike's shop, Cardinal Automotive since they opened- this is prior to the location offering UHaul. This service in addition to having my Jeep serviced is an added on bonus. Awesome service, convenient hours- you won't find a mechanic that works as hard and cares as much about his customers. I recommend him to friends and family both. Get your UHaul and car services here.
Jenny SAsk for receipt for drop-off, he just walked away from me. Lot cluttered, difficult to drop trailer.
stiven pThe sign in process takes a long time. It should warn you to anticipate an extra 20 minutes for sign in and 15 minutes for sign out.
Paul HVehicle was not in the location noted but was easily found. I barely was able to get into the vehicle due to another vehicle parked so close. Also had issues with parking when I came to drop it off due to limited parking and me not being comfortable trying to park it between vehicles.
Kimberly EThe guy in the office was not helpful at all. I asked a question and he ignored me.
Jaime DThis location was total opposite! The gentleman who helped us (maybe the owner) was extremely rude. We took the uhaul to fill it up. The gas clicked off but we even added more to to the tank until it was coming out! He told us it was only 7/8 filled so we were charged an extra $19 for gas! He treated us like trash. He was a total jerk. During this stressful time for us that was the last thing we needed.
Don Fwas a little hesitant to drop off because it was a trailer and no one was around. Got a call Monday to say that everything was ok and everything looked great. Would recommend this location to anyone.
KELLY WThe man I dealt with at the U-Haul location could not of been more pleasant and helpful.
KENNETH BHad to find dolly was not in trk
jeffery bGreat 1st impression with the online app showing an aerial view of the exact location of our rental truck. Got through the prelims on the app - a little trouble as it was rejecting clear photos. However when it came time to unlock the truck we discovered the key did not work.... because the truck ID# didn't match the key or our paperwork. Calling the 800 number for u-Haul hekp was NO HELP with a wait time stated at 46min. We drove our car to the nearest u-haul after waiting forever for a callback. That location on Mexico Rd had a real live helpful person who advised us to go back and use the other truck. Then back to the original site and again had good pics being rejected by the app. Finally after losing 1hr and 50min of our rental time we pulled out of the parking lot. The next 8 hrs were uneventful and after stopping for gas we were back to return the truck at 8 PM, again with only the app. (The host business was closed for 4 days for Thanksgiving.) Trouble came rather quickly as the app would not accept the odometer picture - tried at least 12 times. So we were in a dead loop on the app with no way out. Called the 800 number for assistance on what to do and the recording said the wait time to talk with someone was 54 minutes. Enough is enough... we locked the truck afer 30 mins of this nonsense, dropped the keys in the lockbox and left. WE WILL NEVER GO THROUGH THIS LOCATION OR THE CRAPPY U-HAUL APP AGAIN!
TIMOTHY WWouldn’t recommend anyone use u-haul
Jeff SI would not recommend uhaul as a copy to anyone. Your customers service people are rude. You website check sucks it doesn't work then your people attempt to over charge me for rentals. When the website doesn't work you acted as if I was doing something wrong. Want to improve don't over charge or attempt to over charge people and retain on customers service
JAMES MThe location was at a car repair shop. The person waiting on me seemed to be annoyed that I was there to rent the truck. Wasn't customer friendly. I would not recommend this location to any one. The truck was very old and a nightmare to drive. If I would have picked up the truck a day earlier I would have refused to rent.
KIM HHad to go to another location to pick up the car transport. It an hour behind and because of that I had to spend another night in a hotel.
Thomas SThe customer service at Cardinal was amazing. The owner helped me through the entire process and was very polite
EMMA AS.O.
Frank LMike was a little slow with the process. I filled out all of the info ahead of time to "Skip the Line", but Mike insisted on filling out everything (AGAIN) by hand. We weren't necessarily in a rush, but now I don't see the need to fill out ahead of time. This wasn't my first location choice to pickup the UHaul either. This got changed 24 hours before. I originally said I wanted to pickup the vehicle at 7:00 AM, but once I got "transferred" to this location, their hours were a later open (8:00 AM) and somehow the pick-up time got changed to 10:00 AM. Good thing I caught these mistakes or else this could have gotten ugly.
Chad HI turned the truck in that same day it was due through the site and your site charged me $60 even though I returned it on the correct day. Which I have all the pictures showing that it was returned on the correct day with the correct time and locations on the pictures.
James Toutstanding customer service.
Adam BService was VERY slow. They weren't busy but the guy barely acknowledged that I was there and spent 5 or so minutes wrapping up other stuff before getting around to me. No customers in the office, so I would've appreciated if he'd at least let me know it would be a few minutes before he could help.
Sheila DThe personnel were helpful nice and made sure everything was done properly. This was an easy experience
Evelyn JI've used this location twice and both times I've had excellent service.
DONALD RTight space for 20' truck with trailer
Jesse LAwesome service!!!
MATT PGreat customer service at this location. They took the time to make sure everything was safe and secure before I drove off!!
MATT PWe got online to reserve a box trailer. All the info was properly inserted and locations were shown where to pick up this particular trailer. The location was close by which was great. We had the trailer reserved. We called the day before to make sure we had the correct hitch receiver. At that time the facility told us that they did not have it and we had to go to a different location. This location was farther away. We went there and all of the online information was not in the system. Or maybe the guy couldn't find it. Either way more time was spent trying to find the information and finally re-applying our information. Just a good deal of frustration after we tried to have this process smoothly.
Garry MThis location is phenomenal. The staff goes above and beyond to make sure rentals are a stress free experience!! I highly recommend.
MATT PWould have rather picked up at a uhaul store auto repair shop interuptions
Gary WAlways use this location for drop off when renting with U-Haul - but have never been when the location is open. If you are not parking a trailer the parking lot is great...parking a trailer as a novice is rough as there are rarely 2 spots open (at least not when I am dropping off).
ASHLEY SMake sure the ball is tightened down, the attendant failed to tighten the ball and triailer came loose and jumped off the hitch! luckily we were still in town and not on interstate.
gary l