Friendly and helpful
Shawn R
Customer Reviews for Care Right Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The van need to be cleaned before giving to a customer. There was water in the cargo van. I had to clean and dry it up before I have used it. The person in the counter was very helpful and nice. Explained us everything. Only my complain is regarding the cleanliness of the van. Other than everything is good of the location
Dhuba PKeep and maintain your excellent service to clients! Appreciated & thank you.
noel Fno.
David FExcellent customer service, the location staff are well trained and handled us more than expected. I recommend them to everyone.
DAVID KContinue with the way you are doing well organized and trustworthy
Ahmed SVery welcoming and haste free service. He was very quick and very clear on the rental. I would recommend this location to anyone that's wants quick fast respectful service. 100 % 5 star service.
Derek BThe owner was very friendly and efficient! Everything goes very smoothly
JIAWEN ZEnable Mobile pickup. Else everything was very good.
Lino SRental location, should check and clean the interior of the van. Dashboard was very dirty and same for rest of driver and passenger area.
kush ktransparency, the final mileage should be accurate recorded for billing.
Kok SI recommend this location to other clients.
Ivan SOne thing that stuck out to me was an employee coming up to ask me if I needed help renting the Uhaul. I was doing the online pick up option so I was using the phone and reading the entire processes slowly but that was a nice gesture that definitely upped my perception of the place :)
Anthony LEverything is great except they recorded the wrong return time when I returned the rental vehicle. After I emailed the customer service representative, this issue is still not fixed. I thought this can be improved in the future. I returned the cargo at around 1pm on September 14 (on the same day I picked up the cargo) to the same location ( 3511 Kennedy road). Why is the receipt showing the return time as 12:54 am in September 15? I hope this can be corrected as I do not want to be charged of any additional fee if a wrong return time would have caused any issues. - Zhong zhu Rong
Zhong zGood overall for a mechanic doing reception work.
Dong LThe small U haul need to extra manual lock in the back door for 100percent safety.
joemar dCare Right Auto provided great service. However, I do have an issue with Uhaul. I booked my truck and upon arrival, they system was down and they were unable to view my order on their platform. I waited around 1,5hrs before i could get my truck. I had 2 people who i hired hourly to help move. That is $150 wasted. Uhaul offered me the $50 credit, but im still out the $150 for the workers. I was on the phone with customer service and they kept hanging up on me. i spent 45 minutes just to get ahold of them for them to hang up on me... this was beyond frustrating. I have only used uhaul for all my moves. i would say i rent trucks about 2-3 times per year. but moving forward i will be trying different companies. Uhaul, you have lost a very loyal customer and im sure i will not be the only one you lose.
raymond tSam's a good guy. Van was perfect.
James CThe first email doesnt detail contract details. I still dont know how much was actually paid. This needs to be improved.
Ajay CThe rentaler write the wrong mileage 125 instead of 251 km then I pay extra 126 km fees
Chun WFuel There are half tank, and refill back to half tank is too much trouble. I should get a full tank and return full tank, it is easier.
Cheuk LThe only issue was the options available, dry limited. Otherwise the service was prompt and extremely efficient. I was out with my van far faster than any other rental location I've ever experienced.
Paul BTruck to be more clean, will wanted the location to at least clean the truck inside not that dirty
Dominic LExcellent service
Remi VSo far this was the best experience i had with uhaul renting. Very fast, good service, and great customer service. Merci.
Remi VGreat service
Remi VThose asshole never gave the keys in the first place. Horrible experience. Just hate it.
Abdul MI gave this location a better than average cause the vehicle was ready, clean and hassle free check-in
Fabian MDriver door was hard to lock.
MIN Qnice staff
Jim RParking lot too small.
Chengjin Svery good
LIYU CTruck was dirty in the back which was revived and on seat area also. Better customer service, walk around like other car rental company with customer to confirm no damage etc.
Man CEverything looks good. No changes required.
Shivprasad WWe were very happy with the service we received. Sam was a very friendly and excellent host.
Naznin RBest service, absolute wow experience.
oscar w