Customer Reviews for Cargo Bay Storage
(Concessionnaire U-Haul dans le voisinage)

45 évaluations

1103 Kellum Loop Rd   Jacksonville, NC 28546

(910) 378-4308

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(910) 378-4308

1103 Kellum Loop Rd
Jacksonville, NC 28546

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Ordered a 10 foot at another location (bell fork). When arrived no uhaul. She went out of her way to accommodate. Was informed we had to drive across town to pick one up. Complete opposite direction and put us an hour behind schedule. Man at Kellum was very good at his job and gave us a discount but I still end up paying well over the price I was given to begin with. Head light burn out. Clean condition. I stressed when I called a few times before picking up uhaul that I did not want to travel to pick one up and was also informed they would call the day before the day if there would be a problem. Very inconvenient for all helping me move. Not happy right now.

NANCY F. 
Évaluation :
5

Very friendly and polite which means so much! Thank you for accommodating everything! And thank you for informing me on the cheaper rates for 1 day return service!

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAZMIN A. 
Évaluation :
3

The only thing I was upset with I rented a 19,95 10 ft truck and it didn't have a ramp. I only was loading a fridgerator which made the move very difficult.

MARJORIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMILEE K. 
Évaluation :
5

The staff was extremely helpful and knowledgeable. I would recommend this location to anyone in the area.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR A. 
Évaluation :
5

The strap to secure the dolly is pretty flimsy, made of plastic. I didn't intend to use it but once the strap broke I actually used it and it came in handy. The point is I was told I would have to pay the extra money if the strap was broke weather I used it or not. Just think the strap needs to be made sturdier.

ROBIN C. 
Évaluation :
5

Nick was super outstanding excellent attention to details very well explained and helpful.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAWN M. 
Évaluation :
1

The pickup location and man running it was awesome, however the server/ system they used at both the pickup location and drop off location both lagged and locked up so bad that the poor staff wasted time waiting on it to work or even load . My other issue was hidden fees that came weeks after my rental. Some how I hit a toll road costing me 0,41 cents plus a 1 $no big deal so I paid it. Then a week later another bill for roughly 100 $... They knew my destination and I went no where else, Im not sure why I got charged extra. Insurance should cover stuff like this if you pay for it in my opinion. Workers are your strong point business model and taking advantage of customers is bad.

ROBERT J. 
Évaluation :
5

Awesome Service

ALVIN J. 
Évaluation :
4

Ensure facilities have the equipment customers reserve.

KRISTEN P. 
Évaluation :
5

Nothing, thank you for everything.

Robert B. 
Évaluation :
4

Only issue I had was no appliance dolly.

Debra C. 
Évaluation :
4

From this location I do not think anything needs to be changed. They had excellent customer service!! I will definitely use them again in the future.

JEAN H. 
Évaluation :
5

They bent over backwards to help me rent the trailer with a ramp for my company.

Thaniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Very friendly and super helpful. Thank you for all your help. It is greatly appreciated.

KIMBERLY L. 
Évaluation :
2

We had originally reserved a tow dolly from a closer location. When we arrived, the tow dolly was not there although the website stated a reservation guarantee (did not receive 50 $guarantee refund). We waited an hour for it to be dropped off. It never arrived. The next day we drove 30 minutes out of the way to the location on Kellum Dr. The straps on the tow dolly did not work properly. We were also made to return the tow dolly back to this location 30 minutes out of the way. We will try our best not to have to use U-Haul ever again. This is not the first time that we have reserved equipment online from U-Haul only to get there and find out it wasn't there in the first place.

Ashley F. 
Évaluation :
5

Excellent customer service

ANGELENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

The person who assisted us, was kind, polite and very helpful.

TRACY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Great staff! They even came outside as I was checking out my truck to offer help and a faster solution. I will definitely be working with them again!

RONNIE L. 
Évaluation :
5

Excellent

John W. 
Évaluation :
5

Very professional and kind. Great customer service!

Nina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebekah H. 
Évaluation :
5

I didn't even know the storage facility was a drop off. He did a great job and it was smooth process. It was exceptional

REBECCA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEERAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
4

Rien

Jake R. 
Évaluation :
5

Friendly & excellent customer service.

Crystal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

There were many problems we encountered during our time using uhaul. We were given defective equipment that could have gotten us into a really bad accident! Upon trying to switch it out we encountered many rude employees and not a lot of solutions for our current problem! Overall it was very disappointing and I don't think we will be using U-Haul again!

Kelly C. 
Évaluation :
5

Very friendly staff at Cargo Bay Storage

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Non les évaluations ont été soumises pour cet établissement.

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    Accessoires de déménagement

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