Very polite and helpful gentleman working at the location.
Jennifer CAAMANO
Customer Reviews for Cargo Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The people at this location were very friendly and great to work with!
Thomas SlinskyI can't see anything for them to improve. They were kind, extremely helpful, told me everything I needed to know to get the truck for the job! I would give them a 10 out of 10 rating!!
Daniel GouldFrom what I can see at this facility, I don't see any improvements that are needed. I will make this facility my primary Uhaul rental facility.
michael brownCleanest and most professional U-Haul location I’ve used thus far. 👍👍
Joe CastellanaYou cannot do anything to improve for the next customer because you can't do better than PERFECT! Nick is amazing. He provided the most excellent customer service I have ever received from any U-Haul and most other business establishments. He is crystal clear in his communications, and to the point while also being very congenial, just a super nice guy. The 10 foot truck was in impeccable condition and, as strange as this might sound, the bathroom in the small office was the cleanest and tidiest bathroom I have ever used in any business establishment. This is a testament to Nick's attention to detail. I would give better than 5 stars if I could! Thank you for a great moving experience. I'll be back.
Scott MartinThe customer service was great and the process was fast.
Lewis MartinLoved the after hours drop off
chris farmerWhile I was there after the return, they took a blower and cleaned out the cargo area, I saw them put the blankets in plastic bags and the wiped down the inside of the truck. Veery very professional. Job well done!
Doug MacEachernCheck in process was very easy. Location and equipment available provided a convenient layout for the consumer,
John WeisThere is nothing that you could do to improve the courtesy. The kindness and the professionalism that will exhibit it.
Ronald whitnerI would definitely recommend cargo bay storage, very helpful and pleasant. No problems at all really easy, I will use them again.
TINA MILLERThis was the nicest and friendliest uHaul rental pick up location I have ever used.
Justin CarlReally nothing, I was impressed! The 15' rental truck was in great shape, everything was clearly explained, and the lady completing the check in process was very personable, courteous, and explained everything up front. Should the need arise in the future, will definitely use Cargo Bay Storage again, and recommend them to my friends and family. Merci.
Nelida RamosOutstanding customer service and I'll never use a different location
Donnell WorthySmall Parking Lot. Very helpful, knowledgeable, and friendly staff!
Eduardo TrujilloNothing all good
Russell GilmanNick was professional and efficient.. He knew what he was doing and got us in and out quickly. I would definetly recommend this location to my friends and family.
Renae BusbyVery friendly, personable, accommodating, and helpful!
Caitlin ParkerPlease update your website. The reservation we made days in advance stated mileage would be $.69 per mile. We were charged $.99 per mile. The check engine light came on as we were pulling out with our first load and the location we got it from told us to just keep driving. That was a bit unsettling. There was an empty box of Newports that slid out from under the seat.
Aaron PearceGreat service and very relaxed rental process. Made me feel better about the move!
Priscilla RogersRien
Sharon AlbrightYour truck left me stranded.
christopher sanchezThe straps on the dolly were hard to disengage and one of the chains had a broken part.
Patrick TrainorNot make me pick up a truck at a location 15 miles away and force me to take it back to the exact same location when it costs me 0,99 cents a mile plus top it off with the fuel I used. I drove farther in the truck to pick up and drop off than I did for using it for my purpose. In total it cost me $161 to use the truck for 20 miles. Not happy at all!
Scott RingVery friendly and accommodating. Nice facility.
GRy ButtersCargo Bay Storage made my rental a smooth and easy experience. Great location and easy access. The staff was helpful and very friendly. I will definitely rent from them again if I need a rental truck.
Michael MyersI had to make a reservation on the day of pick up at Cargo bay storage because the location of my original reservation did not have the trailer as promised by Uhaul. How do I get my $50 promised if the equipment is not available on the day of pickup? This is a Uhaul problem not a rental location problem. The gentleman at Cargo bay was awesome. Glad he had a trailer.
Dod NoffsingerYou guys were great and friendly and courteous 😁😁😁😁👍
Eric MorrisKeep your word and give me the credit I was promised to haul the tow behind trailer that I didn't need
Vicki SynderTire pressure was not checked before we got the UHaul. We blew a tire not even 50 miles into the trip. It messed up the tail pipe and we were stuck on the side of the road for almost 3 hrs. Tail pipe had to be cut off and that caused the gas tank to get hot and build up pressure that would shut the truck off. Adding 7 hrs to my trip with all the extra stops.
JESSICA WIEDRICHS.O.
Bryan PowellConvenient and excellent service. Strongly recommend Cargo Bay. Perfect representation for U Haul.
TOMMY MCFALLSThe man that we dealt with for the truck rental was very nice and professional. Very friendly and the office was clean as was the truck. Great place to rent a truck from.
Alice MoserNick at the renting location is top notch. Professional and very helpful. Facility is clean and well-maintained
Dave SempleNick provided outstanding customer service and support. Without a doubt for future moving needs I will return here. And anyone I know requiring the same, I will refer to him. Merci.
DAVID SEMPLEthe lady that helped me on the phone was super nice, and EXTREMELY helpful, I will be using uhaul again.
Trajan DavisYou need an electrical adapter which will work to connect a U-Haul trailer to a rented, Budget truck. The Budget truck has a "unique" wiring connection, and despite U-Haul's many adapters, you don't have one for that, and you really need one. I wanted to rent a trailer, but I could only rent a dolly to help load the truck.
Mark VancuraExcellent customer service at this location.
Shedrick PetersNo recommendation for improvement excellent service by the team at this location.
DEMETRIUS HADLEYNothing. The U-Haul Agent was friendly, courteous and helpful.
John PORTERFIELDCheck out using app took several attempts as it was having issues with the pics being accepted. Was very frustrating.
Raymond SwinsonEmployees were incredibly helpful, kind, and professional
Joseph RoddyTo start, I called the number provided very early the of pick up to explain that we were running late. I asked to push the pickup date back by an hour and a half. They agreed and said it was not a problem. 10 minutes before my original pickup time I got a call from the location. The gentleman was fairly rude, explaining that I never called him as he is the only one working. I told him the number I called and he said "That's the corporate number, you should have called me instead". I explained that I someone called the number provided and that the number he gave me was different. He explained that if I had been a half hour late that my truck would have been assigned elsewhere and that from now on I should not call the corporate number. His tone was curt and condescending. Then, worst part was that I was billed $94 more than what showed on my receipt. No one seemed willing to do anything about it and continuously told me it was not possible. I initiated a three way call with my bank and a Uhaul Manager and still Uhaul would not help. They chided me and acted like I did not know what I was talking about. After hours on the phone, they finally agreed to offer a refund as it turns out their system may have been having issues. Though he would not actually tell me what happened or offer any sort of apology. He was still rude and seemed resentful that he was refunding me $100. It was awe full and I will never recommend Uhaul. I can not believe how rude and clipped they were with me, they literally charged me more than what my receipt showed and my bank confirmed it!!! Then they proceeded to get nasty and annoyed with me as though it was my fault they got extra money from me. This will be a google review.
Lyle ReedGentlemen I spoke with said to drop off and he would take care of me on Monday (closed due New Year weekend) he took care of my drop off within an hour and sent me my notification. Very well happy with this. Again someone above and beyond for being closed. Thanks
Bill FritterUhaul corporate screwed up and did not have my reservation ready, and the people here went out of their way to get us taken care of. Very good people who know what they are doing. A huge thank you to this team for going above and beyond.
Margaret RichardsonOrdered a 10 foot at another location (bell fork). When arrived no uhaul. She went out of her way to accommodate. Was informed we had to drive across town to pick one up. Complete opposite direction and put us an hour behind schedule. Man at Kellum was very good at his job and gave us a discount but I still end up paying well over the price I was given to begin with. Head light burn out. Clean condition. I stressed when I called a few times before picking up uhaul that I did not want to travel to pick one up and was also informed they would call the day before the day if there would be a problem. Very inconvenient for all helping me move. Not happy right now.
NANCY FRYEVery friendly and polite which means so much! Thank you for accommodating everything! And thank you for informing me on the cheaper rates for 1 day return service!
WILLIAM HAACKER