Beautiful😀
Antonio V
Customer Reviews for Carolina Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck itself was dirty, smelly, and not cleaned. There was cigarette ash in the door and cup holders, the steering wheel was sticky, and the back of the truck had dirt and trash in it. There was also no windshield fluid. The process of mobile check in took so long (40 minutes to go through the process and be "approved"), I missed my pick up window for the items I needed the truck for. The chat agent said he would not approve a paper license (mine was a temporary one since moving to a new address) but would take an expired or invalid one? How is that okay at all? If I didn't have my old one on hand I would have been screwed. I ended up being so and spent over 250$ to basically rent a truck to drive around in because I wasn't able to pick up my items.
Alexander KNot charge so much on the fuel that is what hurt me and to get a system for 24/7 reservations
Tony GUsing numbers instead of words for the contact in case of emergency
Alex OAlice was excellent, efficient and super kind. Would go back anytime! I'm recommeding without hesitation.
SPENCER BHighly recommend this office, well above other locations available in Greenville. Fast, efficient, and extremely friendly and reliable
JILL SImprove lighting for night time customers. U-Haul should create a more user-friendly app.
WILLIETTE CAbility to actually rent the U-Haul without having to call the customer service line. Ensure the 24/7 pickup is actually working as it is supposed to
Jolynn WI was very pleased with the service. The Rep was very helpful.
TRACEY OAlice was amazing. Love this place. Will try this location first next time
ROY KThe woman who assisted me with my rental was so Helpful!!!! Please Thank Her for Me
Leslie HEverything that could be done is already done. I've only used them twice but as the need arises I will used them again. I told my friends about them.
Walter HI used the app. Although I've used it several times it still takes 20-30 minutes to go through everything. I thought using the app would be more efficient but it isn't. Whenever Covid is over, unless the process of the app is faster, I will discontinue using it.
Sonny BRien
Yvonne RAlice was just the best. So helpful. I will return!!
Marvis CThe on-line check-in tool didn't work, I was on hold for over 10 minutes waiting on a rep who told me she would note my account. I was then charges $21,4 for an after hours service fee. I am disputing that charge. I paid for two days, only drove 9 miles, and to be charged for calling a 1 800 number when your required so isn't working, well, that is rediculous. Plus, the truck was back 18 hours early. The location was great, but the non-working ap, long hold time, and erroneous charge all made it a poor experience.
Brent CJust want to say why I said no to was equipment clean and well maintained. There was trash in it from the last renter and it smelled of cigarettes.
Duane DToo expensive. $1,19 per mile.
Brenda DIf someone pays for something like a utility dolly then hopefully have it in the truck for them. I paid for utility dolly that wasn't even in the truck so i had to move without it
Colin QThe checkout process was a bit long but otherwise everything was good.
John MRepresentatives was roughly giving expression like she don't like it when I went there around 4 and she even don't explain properly about when location closed then how can I drop off vehicle back. When I go online that is going to explain me very easy to do drop off with mobile
VIREN PThe trucks steering wheel was very loose an the truck was pulling to the right a lot. Was very cautious about driving the truck
Sabrina WTurned in truck 12 hours early and they charged me a damn after hours fee of $20. What a bunch of bulls%^t! I should have just turned it in the next morning. Will not rent from here again.
teddy pThe photo of id is time consuming and it takes a long time to load up and the rate should stay the same on fridays 99 cents a mile is too much and i was charged 3 times i have to call costumer service tomorrow
lacreshia PI was very pleased.
Denese TEverything went very smooth ??
Shana BNothing. Everything was explained clearly so they're wouldn't be any surprises.
Leoardus WFix the U-Haul website
Hayley JWonderful service. Alice went above and beyond to make sure I fully understood every option and laid out everything for me. She worked with me and gave me more time than I thought I needed. And I actually ended up needing that extra time. It was a very pleasant experience and I certainly would go back to this location. Thanks again alice!!
Brandon RI rented a U-Haul on Saturday to move my home from one house to another I rent a dolly and the 19,95 Uhaul. My total came out to $47 and some change. I purchase 15 miles that was already taken out with my purchase I returned the U-Haul at 4:15 p.m. at 5:29 they charge my car again for another $20. I call today because they was closed Monday for Memorial Day. Tuesday(today) came I called and she told me I drove 31 miles now that's a lie I only moved 2 1/2 miles away we only took three loads there and back i purchase 15 miles. And she going tell me there is nothing she can do. I want my $20 back.
Jasmine BExtremely nice and professional to work with. Quick and easy to pick up and return.
Jeffrey HThey changed my pick up location which was inconvenient for me . I was charged for 2 days insurance on a one way rental even though I only had the truck for 5 hours
Bryson HEven though the establishment was closed, I got help from the very nice and kind lady who happened to be at the location and was kind enough to sign me in and make sure I got the truck I needed and asked for. She is awesome!
Monica CLower the mileage price
VALERIE DThe truck I rent sounded terrible. Like the muffler was not attached, I wouldn't want to take it on a long trip anywhere in that condition. Other than that Alice was a wonderful help!
Kenneth II rent it for only two hours end up at 112 dollars the charge me each mile 0,69 I didn’t know that bad experience
abdou nTake the pad pack and hand truck OUT of the truck. They take up valuable cargo space and are in the DAMN way!!!!!!!!!!!!!!Whose bone head idea was this?
joey hnothing.
No complaints. Customer Service Rep. at the office was very courteous and knowledgeable.
GARY KThe Uhaul computer systems need improvement. Took way too long to get me signed up and driving.
KEVIN RAbsolutely nothing, explementary service.
ROMONA TMy only problem is there was only 1/4 tank of gas. Everything else was excellent.
Africia OLarger trucks available and larger dollies for furniture and appliances.
John SBoth Brenda and Alice were very helpful and pleasant to work with.
william l