Le client n'a pas laissé de commentaire.
Jackie C
Customer Reviews for Carolina Monument Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great place to return truck. Man was very friendly and knowledgeable. Will hughly recommend this place
Debbie BThis location did an amazing job!!!! I will be back.
DEMETRIAS FAll great
MARSHALL SEverything was good
virgil mReplace ceiling tiles , stained very badly. Fix pot holes . Otherwise very room to return equipment.
Jerry SRandy was awesome and very helpful! I will recommend this location and Randy for anyone that needs to move anything to anywhere…great job and awesome people!
Keith MAll is well
Cameron HThe vehicle was not clean at all, and I had to clean the windows to be able to see out properly. I was also overcharged a day. I have reached out to. Carolina monument company and have been told that the manager is going to issue a refund but this has not happened. I don't mind that the vehicle was not clean but I don't appreciate being overcharged and having to beg for a refund that apparently I am not going to see.
Connie MLa atencion y todo lo demas es perfecto
luis lNothing. Everything was great. The man I dealt with was awesome. I will use him again for sure.
Don CQuick and prompt sign in for my rental.
Clarence IThe staff was excellent and very helpful.
LAMAR TAwesome U-Haul rental experience. Seamless processing. Friendly and professional environment with my rental transaction.
Timothy mmore updated / valid information needs to be available on line. Sometimes, the system cannot keep up with the requests. However, every attempt should be made to do so.
Edith KPay closer attention to online reservations' instead of dispatching the rental to others' during allotted time frame that was reserved hours prior online by another customer. Don't consistently ignore customers' calls', keep a line of communication open with fellow team members' in order to avoid unnecessary misleading, information that causes confusion for both parties'. Review the contract verbally with client, explain charges' that could incur, do not assume the client understands' your policy just by giving a paper that was not signed physically or electronically by the customer. Tell the customer the steps to follow before driving off into the sunset , let them know to read the email before doing so. Not everyone stays on their devices after a transaction to be prompted to do more steps after key is handed over.Notify them there are several more steps to follow before leaving the lot.Do not tell a customer they have a specific time to return the rental property then on website or app change the allotted time given than initially stated. Don't give customer' the run around if information is not known or factual.
Becky SNice people and they were helpful, courteous and knowledgeable. Better than many Uhauls I've been to.
Colin NWe arrived after hours on Saturday, not realizing the closing time, I had called ahead and told the lady on duty the approximate time we would be there and she was still there. VERY sweet and helpful!!! Made us feel right at home. Atrue treasure !!
Pamela HSuper easy to get. The people are extremely helpful.
Dow SThis particular trailer had bo brakes whatsoever
Richard HThis particular dealer is excellent. Don't change anything here
Richard HThe lady at Carolina Monument was extremely sweet. She had the keys ready for us and returning the vehicle was a breeze. The pickup was also extremely clean and very nice! No issues here and we will definitely be renting from this location again in the future.
Cayla MInitially went to drop off the trailer at the Liberty Highway location. She was not helpful and would not assist when dropping off the trailer. This location should be closed. The River street location does not exist but still shows up on my GPS
john cVery easy process … from beginning to end. Very nice and knowledgeable. Conscientious! Thank you!
BECKY PThe associate that was there was friendly but I had several issues with check in and check out. Lost an hour of my time trying to check in.
Ashley MEverything went according to plan! Will certainly rent from Carolina Monument again!
Eric HThe gentlemen was very courteous and through. He had the truck and trailer ready for me to go when I arrived. U-Haul need to populate the locations database with the customers data so they don't have to type in the same data previously provided.
Rickey TVery nice people, very helpful and made the process easy.
Gary TAll went well. Thanks for ghe extra service!
Barbara GConvenient location and truck was ready to go on time.
ROGERKEITH RHands down the best customer service, Everything went perfect. Would recommend to anyone
Alice Hput keys in drop box, called later see if he checked it in
Donnie BThe biggest problem we had was with the 24/7 program. The lock on the back of the truck was bad and no matter what we did the lock would not unlock. We spent 2/12 hours trying to get it unlocked and finally had to get someone over there to cut off the lock. The video shows a total different way to be able to access the key to the truck. It shows it being very easy by getting the code and punching it in and a door opens to a lock box system like Amazon uses when they deliver packages to a terminal. This was not the case at this location. It had a lock on back of the truck that was old and faulty and it look like it was rusted. Just very disappointed how hard it was to be able to pick up the truck on the 24/7 program you offer. You need to provide a lock box system you show on your video to all locations.
Brittnay HFix your website reservation site
Peter AThe owner was very helpful and kind.
Judy WEverything was great! Very professional and efficient.
bryan pThe staff was very friendly, helpful, and accommodating on short notice.
Mark MThey are always there to help especially when the Uhaul app is NOT user friendly
Richard HCheck the tires brakes and steering. Clean the truck and ramp
DEBRA EThis place keeps trying to take money off my card and I have paid them in full already. Do not recommend AT ALL.
Otajh MGreat experience. Easy to rent and get set up. Thanks
JENNIFER GI was quoted a price 2-3 weeks before I picked it up and when I picked up it went from 0,49 cents to 79 cents a mile.I think business the company should had to stick to the original quote.I have been in business for 35 years I would have stuck to the original price and lost customers are important.
Shelby wThis Uhaul dealer has been so consistent with the ideals and standards of Uhaul excellence I will not rent from anyone else in the entire region but him. He always goes above and beyond to meet and exceed excellence and outstanding customer service.
Michael CKeep up the good work!
ERNEST DVery helpful ensuring my drop off was successfully logged in for his location
krystal wI wasn't even able to use the trialer I rented out due to being to small for project and refused to refund $ and I was only gone from lot 10 minutes before returning it. Total bull
Jessica SMs Trudy helped me rent the uhaul truck . She was very helpful, polite, very knowledgeable, and very kind hearted person. She not only helped me rent /return the truck during office hours but she made special effort and helped me even after office hours fyi, late saturday evening Thank you very much Ms Trudy !!
PRASANNA PI find it absolutely inconvenient that U-Haul didn't have to wait to take their money from my credit/debit card , but I have to wait up to 5 days for the return of my deposit. Fix that.my money means something to me.
David BCab of truck was filthy, but cargo zone was clean. The air conditioning partially worked, the air only blew out of the defrost ducts, not any of the dash vents. Dolly had a broken/missing glide belt.
Sabrina A