Le client n'a pas laissé de commentaire.
Portia O
Customer Reviews for Ace Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I preordered an appliance dolly, and a furniture dolly. I called the day before I was scheduled to pick up the truck and the dollies and was told they wouldn't have the dollies. If I wanted the dollies, they said I would have to call around and find a different U-haul location that did have them. This is not good customer service to order items and not have them available when requested and not even having someone contact me to tell me they wouldn't be available. I also preordered 48 moving blankets to pick up with the truck. When I arrived, they only had 15 available. This is the same problem as with the dollies. The pickup location should have the preordered items available at the time the truck is picked up.
Eric JMy overall issue with UHaul is the company will readily charge you for mileage overage, late returns, and low fuel(4,5/gal in my case). But will not credit you for an early return or fuel levels that are higher than when picked up. Left a bad taste in my mouth.
David RI got over charged for gas and I filled to half tank and it was on 3nd of a tank when I picked it up
Jermaine WVehicle so high up I had to use something to help me get inside vehicle I’m short 5’3”.
MERILYN DThe pickup location and staff was great. But the truck we received did not function properly. The battery on the truck did not stay charged. We could not turn the truck off & if we did for only a sec, it would need to jump started. Not to mention problems with the drop off
Katandra JEasy pick up. I was in a time crunch and y'all really helped me get in and out and dropping off after hours was super easy. Thanks again. Howard
HOWARD FExcellent customer service.
roger mJustin rented the truck to us and took care of everything we needed. He's a very nice young man and was very knowledgeable. We appreciate all he did to make this first move in 31 years easier for us. Thank you! The Bachman's
chrity bNo issues here. Great location.
Rhonda NThis was the best experience a person could ask for. Friendly and helpful people.
Anthony GN.D.
FELICIA JEverything was great, thank you.
David MAucun
MARIA SHe was great! He was there on a Saturday and he doesn't work Saturdays. We were EXTREMELY GREATFUL!!!
Sheri WVery helpful and nuce
Elizabeth AI opted for Sage move which is $28. I got charged for insurance that was $203
Benjamin SWish there was better pictures to compare too. There was a broken driver's side mirror that I didn't notice, till I got in the truck to drive off. I had already sent my pictures before seeing the mirror.
MATTHEW HI had to drive almost an hour from home to pick up the truck. It was decently clean, just she dirt, dust and what looked like ashes in the cab. The trailer had a crack in the above the cab driver side corner that got worse due to driving wind. Not a big deal but it stressed me out. I was given extra miles to accommodate the added travel but still went over by 4,7 miles and was charged for it. I drove the truck home, and then to my new home and then to the drop off location. Again, not a big deal but I don't think it was fair to charge me for overage when I didn't go any further than I absolutely had to after having to go so far from home to pick up the truck.
Sandi KPeople there were excellent
KELLY CNothing should be done different.the service was excellent.
EDWARD LGreat folks. Extremely helpful. Very professional.
Lee TThe online pickup was disastrous. Wouldn't work and had to call in, wait, and the person helping me was good and patient. Unfortunately, I spent way too much time trying to figure out what I was supposed to do to check out the truck. I wasted too much time and will never do that again.
John YLove the workers there
SCOTT WNothing actually, just very nice people that waited on me. Although y'all's has per mile is just so outrageous. It sucks. Other than that it's all good. Tysm
Susan ARien
Tammy PShe overcharged me 800 dollars! I will give this location VERY bad reviews everywhere I can! If uhaul does not fix it, I will give uhaul bad reviews everywhere I can!
Richard MVery friendly and nice and informative
KEYSHA PPoor communication by uhaul on truck availability and nothing to do with the people renting them out.
Jeremie SThe customer service was amazing
MISTY JStay open longer
alan gI havent ever rented from a uhaul company.thought i would guve it a try and when i went to pick up the truck the truck was in empty and very nasty!!!! For such a big company the trucks should be well maintained and cleaned when a customer picks it up also the drivers side mirror was broken and the there wasnt a back up camera in the truck sad! Sad! Patricia hughes
Patricia HTruck was brand new!
Craig HThe cab had liquid drink stains on the dashboard, cup holders, seats, and floorboard. The app didn't work for virtual check-in so I had to call support and get access to the truck. This glitch caused a half hour delay to my rental.
David MRates are extremely too high. Not a good value for the money
RICHARD BGreat service. Even though the lady was sick that day the knew I brought the equipment in.
Christie WI had an issue with the incorrect mileage being added to our one-way rental and it was a blessing to speak to Madison as she helped me resolve the issue. Thank you so much!
Michael CThe lady who checked the trailer in was GREAT
James JVery friendly
CARRY RThe employees here were very professional and courteous to me.
Phillip HMake sure when equipment is reserved ( appliance Dolly ) that it's delivered as promised. We did not receive the Dolly we reserved.
Harland HLocation was closed during drop off. We tried to notify via U-Haul website, did not work, and customer service via phone, almost an hour wait time. Just left the trailer and took pictures for documentation of condition.
Freddie SMake sure the d-rings are welded shut and in good condition. They snapped while I was towing my motorcycle and tipped the bike over causing massive delays to my trip.
Gary SGreat service!! Highly recommend
SARA KExcellent
Neely P