I was pleased and happiestALMA C.
Customer Reviews for CARS88 Com
(U-Haul Neighborhood Dealer)
Pour nous contacter
La Habra, CA 90631
Services dans cet établissement :
- Mon–FriDe 10 h 30 am à 5 h 30 pm
- SamediDe 10 h 30 am à 2 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NICHOLAS S.
This was literally the worst experience I have ever had. I reserved a U-haul 15' truck in advance of picking up my reserved truck to find out upon arrival that my truck was given away to another customer. I had to scramble and call customer support to which they told me that only truck available was in La Habra which is extremely far from what I was planning on. This was not acceptable for me which I explain to customer service and the best they could do was give me $50 credit which barely covered the gas costs since I had a smaller truck then what I originally reserved. I will never be using U-haul in the future due to my horrible experience.Taylor R.
Le client n'a pas laissé de commentaire.Menisha S.
I returned the truck after hours so I don't know much about this location.Adriana P.
Drop off location was not open at the time of equipment turn inWilliam S.
I reserved a U-haul down the street from my moving location and the day before I was told the truck was 40miles away! I was billed for extra miles, payed more in gas, and billed for equipment that wasn't supplied.Armando R.
Customer service here was the best! Van was very reliable and got the job done! Will rent here again if needed.Laurie Z.
I was told to pick up a key from a lockbox at anytime from the location. Went to pick up truck and I had no access to lockbox and no keys through the app. It took over 2 hour to get the truck finally and customer service couldn't help me either. I was told repeatedly that the location didn't have lockbox key pick up when I was physically standing in front of the lockbox. They kept telling me we don't know why the location told you can pick up from a lockbox. The person on the phone flat out refused to listen when I told them I'm standing in front of the lockbox. I ended the conversation as they just didn't help me. My app finally decided to start working and I was able to get the key from the lockbox. The lady from the location was apologetic and she did help me with the reservation but to be told repeatedly by customer service that the location gave me wrong info and wouldn't listen when I told them what I clearly saw n front of me made me very mad.RENA P.
Le client n'a pas laissé de commentaire.Christian D.
Le client n'a pas laissé de commentaire.Amanda C.
Le client n'a pas laissé de commentaire.Neftali M.
Le client n'a pas laissé de commentaire.Joseph C.
Service was great. Very straightforward n to the point. Couldn't be easier.CESAR D.
Le client n'a pas laissé de commentaire.David Ray L.
Better signage would be helpful. It was a little hard to find & I didn't know where to park.KAREN D.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Frank E.
Very friendly and great service!Brian H.
Everything went smoothly. I can't imagine a better experience.JOSEPHINE G.
Everything is goodLouis K.
Le client n'a pas laissé de commentaire.Carlost T.
Great business, both individuals are very professional, personal, but never too much. And they seem to remember me. Which I appreciateTee J T.
Great customer service! Checkout was straightforward and conditions were explained well.Katherine A.
I will rent again from this locationOLIVER C.
I had to go 12 miles out of my way to get the van from this place because, even though I reserved a van near my daughters apartment well in advance, they did not have one when I went to pick it up. Secondly, there was an online personless pickup that did not work. I had to wait till the person got back from lunch. they had no moving dolly or lock for the truck.WILSON B.
Great location, amazing professional owner managing the business. Communication was lifesaving.TEE T.
I love my rep and this location!!!!LIANDRA S.
It was an excellent location with a very professional, but personally employee available. It would be great if there is a waiting area available inside, but due to the Covud that can be a challenge. The weather was just crazy raining so much, I didn't know it rained that much in LA /Orange CountyTEE T.
Everything went well. Would use them again.LUIS V.
Le client n'a pas laissé de commentaire.Tracy C.
Le client n'a pas laissé de commentaire.Mary G.
Outside of the truck was clean as was the cab. The windows were a mess. The windows needed to be cleaned inside and out.Stanley P.
Le client n'a pas laissé de commentaire.PRIMITIVO C.
checking in was a pain web site is not user friendly and checking out I got their on time but with the check out process took so long that it put over the time by 19 min. and was charged another day, I would like to someone to see if that can be fixed with a $29,95 refund, thanks, Albert Amaya cell 562-745-4960Albert A.
Nice people to deal with. Easy to rent and turn in. Will rent from them again.Anthony D.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Carol S.
When I made my reservation I was not told that there would be nobody at the facility. I was very disappointed... Luckily George helped over the phone and was able to help me and my family make good use of our time .VINCENT L.
The location was fineTINANICOLE M.
Le client n'a pas laissé de commentaire.Ehab A.
Le client n'a pas laissé de commentaire.Sherry T.
Very easy and friendly contact person. Thanks!!Cherry M.
Not sure why the location needed to call a reference in order to rent a vehicle? I rented many cars and service vehicles and NEVER need to call a contact to verify who I was.KARL M.
Le client n'a pas laissé de commentaire.VICTOR S.
Le client n'a pas laissé de commentaire.Wayne W.
The truck was not really good.jongoh K.
Le client n'a pas laissé de commentaire.David B.
We set a reservation in Westminster CA already paid for and when we got there, there was no truck for us. 4 other people in the store at the same time had the same issue where there was no truck for their reservation. The staff was not accommodating they either didn't know what they were doing or didn't care. One lady who was helping us was wearing her sunglasses, no mask, and couldn't put a sentence together she also walked away in the middle of helping us and just never came back, started talking to other customers instead. We talked to 4 different salesmen and none of them helped whatsoever. We got sent to La habra which was over 30 miles out of our way and the gentleman there was trying his best to resolve our issue but had no idea we were coming to get the truck and said he had a reservation for that truck already. Overall no communication, rude unaccommodating staff, and poor store planning I will not use uhaul again and I will tell people to stay clear of using uhauls.ANTHONY MICHAEL L.