The person working this location, Faith, did an excellent job, very professional and friendly service.
KENNETH DALEY
Customer Reviews for Carson City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Self-serve return was great!
Charles CoulsonFriendly and knowledgeable thank you
Stanley WymanNothing. Thsnk you to Anthony.
Keri RachalFrom top to bottom the process of renting, picking up, & returning multiple trucks was easy. Geno is a a consummate professional and a very personable employee. 11/10 customer service. I do wish the trucks had a full tank of gas so I wouldn't have to guess how many gallons to purchase. That's my only suggestion.
Alex HigmanEasy to book, staff were great and facility just what we needed.
Mike Lovett | Expérience généraleNot easily accessible, poor place to drop off truck. Website was not any help whatsover. Got charged additional because we had to turn around several times to get truck offloaded.
Jeadene SolbergGreat place. Staff and manager were very helpful even to the extent of assisting my wife in moving our motorhome.
James Scott | Expérience généralepromised to have truck looked at. refunded over miles for flat tire
Bill NorthCostumer service was horrible!
james wadaEven after a year and the Mosquito Fire All my stuff was dust free. Amazing!
Michael Jones | Expérience généraleGreat staff!
Donnie Moellendorf | Expérience généraleVery nice, clean Safe and easy to use
Carolyn Chevoya | Expérience généraleVery satisfied
Rhonda French | Expérience généraleEasy to deal with.
BARRY SMITH | Expérience généraleMy only complaint is uhaul doesn't offer any rewards program for people like me that rent equipment regularly. I should get a discount on mileage or for every 10 rentals the 11th is free or something for being a loyal customer. Uhaul can do better with this.
Jason StinsonPrices are to high
Sharon Harron | Expérience généraleThe lady at the front desk was super friendly and helpful. Property was clean and very well maintained. I would recommend.
Katherine Kronemeyer | Expérience généraleI absolutely love Carson City storage!! Everyone is so nice and the facility is super maintained. I will continue to refer everyone I know here. Giovanni has been my main person I've spoken to and he's always so bubbly and sweet and courteous!! I've had a few storage lockers here's and will forever be a customer to return!! Love you guys
Samantha Grow | Expérience généraleI really like customer service and will use your facility again if I ever need a storage again
JASON UDEY | Expérience généraleOverall a great experience!
Eric Gellerman | Expérience généraleThis is a great facility to store an RV. It's gated, has cameras, and is very clean. Access for larger RV's is good. The staff is friendly and helpful. They even helped me to park a 5th wheel when backing into a new space. Great location with easy access to both Hwy 50 and US 395/I 580. The approach to and from Arrowhead is generous with infrequent traffic.
Terry Clark | Expérience généraleFriendly and efficient. I needed a truck ASAP and after striking out at other locations, not only were they fast and friendly but they had exactly what I needed. I'm about to rent again
Jennifer CoxWe weren't there long, but a great facilities! Management was knowledgeable and friendly. Nice experience all around.
JEANNINE HUDSON | Expérience généraleGreat customer service!!
Mark CoatesIf you have to rent a storage unit then this is the place I would recommend. The storage unit, grounds, and office were all very clean. Security cameras on every aisle. The staff is very helpful and are professional. Also, conveniently located off Arrowhead Dr. Thank you for a good storage rental experience. Mike S.
MIKE STOCKE | Expérience généraleFaith was great at customer services in explaining what was needed on returning and filling up gas. Thanks so much…. In addition, Mr. Musgrove, Postal Annex, Carson City was so helpful in finding us a U-Haul even though it was not his rental vehicle. Again, we appreciate his hard work in locating U-Haul on Arrowhead!
Edmund GeeWould store my things there again.
Angelia Leal | Expérience généraleShe was so very nice and extremely helpful. Thank you for helping me!!!
Lori CallowayBest service I have ever had at a u hual rental service. Very professional quick and very friendly. Recommend this business and it's employees.
Matthew JenkinsAfter hours drop off was difficult. Luckily the representative assisted through the ring doorbell. Instructions provided were clear enough but the parking at the drop off location was not adequate.
Riley RoberstonGreat customer service!
jack garrattThe employee at this facility is extremely nice and helpful. If we need storage again we will return to this facility. Merci.
Shelly Rigisich | Expérience généraleGreat service
Curtis Ivey | Expérience généraleThe clerk went above and beyond with customer service. Merci
James ReedAn excellent storage facility. Everything from the facility to the staff are great. Very clean and secure. Staff is friendly and helpful.
Thomas Bernstein | Expérience généraleThe storage facility is secure, modern and well maintained. It is expensive but I would still highly recommend Carson City Storage as my experience was very good overall.
BRUCE BACKMAN | Expérience généraleAarp discounts and varies other discounts. Uhaul does not give any discounts for seniors etc.
Nicolette ParraWe needed this space due to the Caldor fire in the Lake Tahoe Basin area. They were really helpful and got us in right away. Merci.
DIANE IMBACH | Expérience généraleThe staff at this location go above and beyond to make sure that customers are satisfied. They represent uhaul better than representatives from actual uhaul locations. I give this location the highest marks they can get plus 5.
Jason StinsonI had to move my UTV from a warehouse with little notice.I choose Carson City Storage because it was close.Although they are mainly a Mini storage place, they had a trailer avail.Thanks for holding the trailer until I got there.Also,hooking it up & disconnecting it when I was done.The staff treated me kindly. Thanks,Wayne
Wayne KnezienskiHighly recommend. Everything went smooth! Thank you :)
Vincent Sciarrotta | Expérience généraleHonestly I'm sorry guys it was my fathers and I was paying on in then eventually I couldn't anymore and I gave him a chance to pay me pay you or have the keys to get the stuff but he didn't. Now I think he's going to prison but sorry for wasting your time
MATTHEW MASTRIAN | Expérience généraleGreat staff, location, size of units, and prices.
Anthony Northam | Expérience généraleThe Girl that works there is outstanding, very nice to work with.
craig bourgeoisStaff was helpful and extended access hours were important to match my needs. I would recommend this facility to everyone needing temporary storage, thanks for being there when I needed you.
Lawrence Whitcomb | Expérience généraleThe entire staff went out of their way to meet all of our needs, would definitely rent a storage unit here again if I have had a need in the future.
J Scott McQuigg | Expérience généraleThe person I dealt with was a refreshing individual that was a pleasure to work with
Dennis AjaBest of the best At this location! My only issue is not with this location, it's with uhaul not offering rewards for customers like myself who rent a lot of equipment.
Jason StinsonThis is a very nice facility in a convenient area.
Bernard Ray | Expérience généraleGiovani was very helpful and very kind!
ELDIA TREJOI don't think I was credited enough back from total cost considering I never moved into the storage and signed contract on Saturday and then cancelled it on Sunday all within 24 hour period of time. I paid over $420 and only am being credited back 189,99 I have been happy with UHAUL for years, but this is the first time feeling like I should have not been charged so much for never moving in and especially since it was within 24 hour buyers remorse period. I understand only one customer by phone that was turned away according to Vince on Saturday who may have been a potential customer for the two that I had rented but not moved into. Thanks. Customer Receipt No. 3284-101939-211800 JULIE THORESON 95 PAUL WAY CARSON CITY, NV 89706 (360) 743-1385 Saturday - 10/16/2021 - 8:25:47 AM CARSON CITY STORAGE, 3284 3649 ARROWHEAD DR. CARSON CITY, NV 89706 (775) 350-4399 ROOM DESCRIPTION THRU PAID AMOUNT C14 (1) - 10X10X8 DRIVE UP 1ST FLOOR OUTSIDE LEVEL NO CLIMATE ROLLUP ✓ ($189,97) Sub Total: ($189,97) Tax: $0.00 Charge Total: ($189,97) ************6239 Custom Refund Payment ($189,97) Payment Total: ($189,97) Change Due: $0.00 Account Balance: $0.00 X X Customer's Signature Employee's Signature (KRISTEN CCS)
JULIE THORESON | Expérience généraleThe Arrowhead location was the second attempt to return the truck. Original return location was 4440 E Highway 50, Carson City, NV. We arrived at the location about 7:30 PM. Facility out of the city was completely dark and the driveway was chained off for the night. I originally chose a location in Gardnerville close to the location of the home we were moving to. I then got a call from someone at the 4440 E Highway 50 and said they had a critical need for a 26 foot truck and could I deliver it to them instead of the Gardnerville location. Trying to be a nice guy I said sure zi think I could do that. She changed the return location so that when I picked up the truck the contract showed her location for a return. There was no mention of having to return the truck before they closed or any instructional how to. Return the truck if we're closed. So here I am pulling into a short driveway that is all dark and finding a chain so close that the end of the truck was left hanging just off the white line of this 4-lane busy Highway. To avoid having to back out into oncoming traffic to get to the Arrowhead location that was given to me by a kind after hours online support person, to avoid backing out I had manuver the truck using a wide bike lane to be able to get back on the Highway nose first. Then surprise the Apple Map directions to the Arrowhead location was blocked by a nasty traffic accident so we had improvise an alternate route. Finally over an hour later arrived at the recommended return location. But it was closed too and dark with no signs telling one where to drop the key. Called online support again and they said just take phone photos of the odometer and gas gauge, leave the key under the seat and call them in the morning. In the morning I found I still had a blanket to return so I drove back to Arrowhead where the U-Haul rep was very helpful and understanding. He finished the return paper work for me. After that experience, I would suggest that U-Haul corporate mangers or exces should go out regularly and try returning a truck after hours and judge how they feel about the current system. I was lucky and could draw on previous school bus driving experience to get the truck safely back on the road from the 4440 E Highway 50 location short, blocked driveway.
JOHN HERMAN SHRAWDERA well-maintained facility - accommodating staff... I recommend this facility.
Donald Crozier | Expérience généraleThe lack of security comfort in the gravel area is concerning. The rest of the facility appeared to be ok
EDWARD BAKER | Expérience généraleI am very impressed with the facility , it is immaculately clean & well maintained , the staff Giovanni was very helpful , accommodating , pleasant & friendly, I liked the fact my storage and the car parking storage are within few steps to each other I will keep this place on my list & definitely recommend it to others .
ANNABELLE VILLANUEVA | Expérience généraleVery clean and secure. Office was friendly and very helpful. The front office was extremely busy because of fire evacuees like myself and were working extra long.
BARBRA COOPER | Expérience généraleThe people make a business !! Mr. Giovanni is your best asset and wonderful person. Merci.
GARY PORTER | Expérience généraleWe were evacuated due to the Caldor fire and suddenly needed to find a storage unit to store family photos and memorabilia to keep them safe. The staff were professional, friendly and helpful throughout the entire process. I would highly recommend this facility for all your storage needs.
Derinda Lambie | Expérience généraleVince went out of his way to change my reservation so I could drop my truck at the storage space that I was dropping off. Really appreciate it. He seems to care about his customers!
ERIC GELLERMANThank you. Staff was always very helpful.
Mary Heartley | Expérience généraleVery satisfied
SHAUN LARSON | Expérience généraleStaff was super helpful and friendly any time we had questions. I would definitely recommend to my friends and family!
Martha Morales | Expérience généraleVery nice young man
Danelle KiernanThere were a couple of times in the beginning where you didn't take out my payment as I was set up for auto. Therefore I was being told I was late and had late payments . After finally fixing it on your end it was good to go
SCOTT ONSTOTT | Expérience généraleFriendly service, treat customers exactly how you are right now.
Gene ConklinStaff was always friendly.
Rebecca Middleton | Expérience généraleStaff was professional and very helpful! I would recommend this storage facility over any in the area. Manager was especially friendly and helped our move happen smoothly.
Kyla Fox | Expérience généraleThe young man that help me pick up the truck was very polite and helpful.
Kathleen HauptGreat service
Kyle Pirollo | Expérience généraleGiovanni was polite,efficient and courteous and when we couldn't make it on time extended our reservation and made it happen!
BRIGITTE THOMPSONSpacious and clean units. Staff was always super friendly and willing to help when needed. I will definitely be using them again if I have storage needs.
Noel Lopez | Expérience généraleThank you so much for your great customer service. I really appreciated your flexibility with my use of the free move in truck.
Jacquelyn Stallman | Expérience généralegreat place very safe very helpful staff giovanni is the best folks inexpensive. well lit thanks again please cancel auto pay raw
RICHARD WADER | Expérience généraleNothing, the employee(sorry, I don't remember his name) was excellent. He was excellent at customer service and he was just a nice person. Efficient at his job and made this a good experience.
Michael HaakinsonThank you so much for your great customer service! I am from WA state in Carson City to attend funerals for both parents. The owners and staff at Carson City Storage were so helpful with my situation and needs. Many thanks and blessings.
Jacquelyn StallmanI really appreciate it everything everybody did for me. I lost my mother and I was going through a very hard time and you all were there for me. I will remember that for as long as I live. Thanks again everybody! I highly recommend this place for anything you need to store
Barbara Nichols | Expérience généraleI used Vinny's to store my RV. It's the best place I've ever used. I'll be next season!
KAMEHAMEHA HILLEARY | Expérience généraleFirst, the truck was unsafe to drive, the mirrors were lose and moving all around as I drove down the road. I couldn't see next to me or behind me. Dog chewed up the center and seats and smelt like cigarettes. Office was closed at 2:00 when I went to drop off the uhaul and I was told to bring it back at a later time because there wasn't anywhere for me to park it, which ended up adding mileage to my total. I was not happy at all.
Kaylie OdenNot much. Staff was exellent, fast, extremely friendly, and competent.
Melissa RidgelStaff was very friendly, and I would use them again, if circumstances needed.
Stephen GookinI don't know that anything can be improved! Giovanni was amazing and super helpful! He was even able to accommodate an early pickup so we could get our move done earlier. The truck ran great and did what we needed it to do. If anything could be improved, maybe having a set of snow chains for the vehicles available for anyone moving over mountain passes. That was our only issue with our trip. We had to purchase chains to get over the pass. Unfortunately, the chains are now useless due to none of our current vehicles utilizing that size chain. I do understand that this is not something U-Haul does and our experience was unique. Just something to consider. Either way, was very thankful for the availability and accommodations made by this location of U-Haul.
JENNIFER PARKERSONThis location was the easiest and friendliest UHaul pickup experience I've ever had. This location is slightly farther than the one I normally use, but I will check this location's availability first from now on.
Matthew BanesFacility was immaculately clean. Facility staff were very fast with getting my unit setup, which I appreciated because I was on a time crunch. Overall WAY better than other storage facilities I've dealt with in the past.
RANDALL ANDERSON | Expérience généraleHave had a storage unit with you for 5 years, upon removing our items there had been some mice that ruined a few of our treasures, as well as water and dirt had entered the unit. We thought you might want to know that for future use. Staff: Had an issue where there was solid ice by our unit, when I got out of the car I slipped and fell on the ice. Your staff member was rude and not helpful. When moving out your staff member was friendly. Different staff worker.
DAVID MERRILL | Expérience généraleI used this facility to store my household items and used it for almost 17 months. I highly recommend this place. Giovanni is friendly and very responsible in communication.
YATHEEPAN VIVEKANANTHAN | Expérience généraleThe Staff at this U-Haul location is excellent. The truck had 98 166 miles on it and it wasn't there fault. U-Haul should upgrade there equipment.
BRENT TERRYOutstanding customer service!!!
Bryan McgheeThe U-Haul program and Store Manager on East Williams St let me down. The manager at CC Storage made it right.
Thomas MicallefYour dealer associate has a phenomenally positive customer service attitude and has earned out business henceforth. On another note, though we had completed our precheck online prior to arrival, the U-Haul dealer website was not allowing the associate to complete her portion in a timely manner, resulting in a 45 minute delay. From my experience with other local U-Haul dealerships this is not unusual and is a source of frustration for both the associates and the customers, not to mention a source of wasted time/money for both the customers and company..
Kurt DavisTeam was very easy to work with
CRAIG STEPHEN HAUGHTGreat customer service!
Rebecca MiddletonStaff went above and beyond! This is my new preferred location.
Franklin MonackVery satisfied with service-Giovanni is an excellent employee who has helped me many times during my move to Carson City Nevada recently. Please recognize the young individual named GIOVANNI as a valuable employee. Customer James Loukas
James LoukasNothing to improve on. Giovanni was amazing. Informative and professional. I'll only rent from this office from here on out. Thanks for the easy, no hassle, service!
Rodney ScobellGiovanni at the 3649 arrowhead dr in Carson City Nevada Location was excellent to deal with awesome peoples skills
Orlando AltamiranoUnfortunately, they did not have the units advertised, and in fact no units at all. They did refer me to another facility. Either they or U-Haul need to be better about updating information.
Jeffrey Tilley | RéservationI stopped by this storage place at uhaul and the guy at the front desk said it was not available! Please cancel this reservation immediately! He told me you do not update your inventory! Very upset.
Julie Pfrenzinger | RéservationKristin was extremely helpful, friendly, and efficient.
William HodgesQuick and courteous service. Awesome!
Michael CifarelliGiovanni was fantastic. The customer service was above and beyond any of my expectations!! The truck was clean and giovanni had everything ready when we arrived. U Haul needs more Giovannis!!! Thank you so much for all you did for us.
Marlo BlackGiovanni was extremely helpful and knowledgeable when I inquired about storage and truck rentals. Great personality! I had to store all of my personal items until my house is done being built so, thru all the stress I am dealing with it was a relief to get all my questions answered. I will be returning soon to remove my things and rent a truck. Thankyou again to a superior employee who cares about customers.
Paulette PatayReservation was taken but not communicated to the location. Drove an hour, very bad uhaul customer service, great service at location. Giovanni at the location helped find another storage.
Robert Hienekamp | RéservationWe called and reserved a storage space. We gave credit card information and got a confirmation number too. We called back to verify and we were told no space was available. Very disappointed!!!!
ALLEN LYNCH | RéservationStorage was good and easy to get to, safe and secure facility.
Brent Haverkamp | RéservationStaff is very polite and professional.
david copeland | RéservationAfter making the reservation Giovanni called the next day and told me the 10x10 that I had reserved he didn’t actually have but he gave me the number for another storage company and I got one.
JOHN PARES | Réservationwent smooth
Shane Lott | RéservationGreat place
Trevor Fowlkes | RéservationExcellent
bobby brymer | Expérience généralecustomer service is awesome
Brinda Schloss | RéservationWe had to keep our storage units longer than planned, they were easy to work with and really nice.
SANDRA ERWIN | Expérience généraleVery friendly and courteous
CATHERINE HAYDEN | Expérience généraleAll is well and thank you .
AMBROCIO SINSUN | Expérience générale