Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)

213 évaluations

8500 Old Hwy 99 SE   Tumwater, WA 98501

(360) 464-1837

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(360) 464-1837

8500 Old Hwy 99 SE
Tumwater, WA 98501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I will get a truck from here again

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
5

Best renting experience of my life. I did the reservation online, so everything was pretty much done when I got there. In and out so quickly on pick up and return. Personnel was friendly and knowledgeable.

Arthur P. 
Évaluation :
5

Very nice attendant, helpful. Wasn't able to address our “check engine” light concern, but that's not their fault.

Bryan R. 
Évaluation :
4

Drop off was easy & agents were helpful.

David J H. 
Évaluation :
5

Great place with very attentive crew

Kazunori G. 
Évaluation :
4

A little hard to find on Google Maps. Once there, very hard entering lot with 26' truck pulling an auto transport but not impossible.

DavidJ H. 
Évaluation :
5

It's was an easy awesome experience.. thanks again

Frances K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

By far the best UHaul experience. I've used UHaul since the 80's for moves, and your company is great (I'm retired military). But today was so quick and easy. I'll be returning to the Tumwater location from now on. These gentlemen were great. Merci.

Peter P. 
Évaluation :
5

Keep on keepin on

Tommy M. 
Évaluation :
5

It was a nice easy, renting experience.

MARC H. 
Évaluation :
5

Absolutely the best place to rent a Uhaul. Great folks super quick service.

RODGER R. 
Évaluation :
5

Friendly and had the item I needed. Good people

Charles R. 
Évaluation :
5

Al was AMAZING he was so helpful and a pleasure to oworko with

Holly B. 
Évaluation :
5

This location has outstanding customer service.

Rickey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey F. 
Évaluation :
1

I got overcharged. 2 days instead of one.

Maxim E. 
Évaluation :
5

Clean office, friendly staff, everything on time and well maintained. Super clean vehicle. speedy check-in and out process.

Lindette L. 
Évaluation :
5

The outside if the vehicle was a little dirty, but there isn't much that can be done about that with Washington weather. Customer service was top notch, and for that reason we will be back!

Maria A. 
Évaluation :
5

Great service and nice folks… Bill

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

This location was clean and comfortable. My Uhaul was ready and clean. Merci.

Nicolle G. 
Évaluation :
5

Flat out best place by far!

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Great customer service!

Pamela H. 
Évaluation :
4

Regarding the question of what could be done to improve, the stock of packing boxes was a little limited and could stand to be enhanced.

Jeremy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ezell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S. 
Évaluation :
5

This is the second time I've been here and they do a fantastic job. Super friendly and quick

ERIC L. 
Évaluation :
2

Night drop location needs to be clearly marked or designated for safety and poaitive customer experience

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

The truck had a lot of play in the wheel.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
5

Great assistance

Kristen O. 
Évaluation :
5

The U-Haul rep was very friendly, hooked the trailer up for me, was fine with me holding onto it for an extra day, and unhooked it when I returned it. Very nice experience!

Morgan W. 
Évaluation :
5

We're very lovely the man Davent I think he working look good service thank you

TINH L. 
Évaluation :
5

The gentleman at this location was extremely professional, polite, and helpful. As mentioned before, the crew for scheduling, to drop off and pick up for the DuPont/Olympia region was phenomenal! Keep up the great work!

Skyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon A. 
Évaluation :
1

I WOULD DEFINITELY NOT RECOMEND RENTING UHAUL TO MOVE ANYONES BELONGINGS! I rented from Tumwater WA they were great.one tire was low and caused problems though.I reserved Uhaul for a extra day.there was a mix up on return date to oregon.the lady at return point gave me a return date and time.the date she gave me was one day off.hwy patrolman's 4 to be exact showed up along side freeway at a rest area told me I was lucky they didn't turn me in for car theft only unlawful use of a vehicle.towed all of my life belongings to chahalis wa.where I was told I could not pay for or rent Uhaul again.I was upset I wanted to speak to uper management which was already gone.they called her she said no would not be letting me rent again.told me I had 72 hours to get my things.when I was heading back into store to tell them it was locked I was informed because I said "I was not leaving property" I would not be able to collect my belongings.when what I said in full was " I would not be leaving property until I was able to speak to uper management"so there was no way I could collect my things.I called to find out where my belongings went I was told to county dump.i called co.dump and was informed that Uhaul had it shipped to Oregon to some storage place where they put things abandoned up for sale.ironicly I was on my way to Bly Oregon! To top off the whole experience they handed me a bill for $500 before I left the premises. I WOULD DEFINITELY NOT EVER RECOMEND UHAUL TO MOVE ANYONES STUFF EVER?

Charlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Everyone was very friendly and accommodating.

Rosemary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorri S. 
Évaluation :
3

The truck had an exhaust leak and the the steering was a Lil off. You could smell the exhaust in the cab. And the engine was very loud. Usually trucks we've rented previously were never even a fraction that loud

Leslie B. 
Évaluation :
5

Great customer service. Thank you!

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore J. 
Évaluation :
5

The customer service was top notch! I had a long distance move using a 26' truck and the truck did very well. With little notice, they even secured an open trailer for me and it was during peak moving season. Uhaul's rates were also more than 50 % less than their competitors.

LAWNI P. 
Évaluation :
5

Superior Customer Service, I wish that Everyone worked with Customers the way that they do. A Sincere Thank you

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey A. 
Évaluation :
3

Larger signs to indicate where your building is.

Danielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE A. 
Évaluation :
1

I am very unhappy about the drop off location changing. I had originally contracted to return the truck to 2514 4th ave E, Olympia Wa. I changed the time for pick up and drop off from `10 am to 4 pm , the same dates as before. Unknown to me the drop off location was changed to 8500 Old Highway 99 SE, Tumwater, WA, 7,3 miles away from the original. Much time and gas wasted! I had the tank filled to 3/8 level to return but by the time I got to the new place after getting lost, I was charged for 4 gallons of gas. I would appreciate some compensation.

Forrest W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Beyond happy with their service, thank you again

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa E. 
Évaluation :
5

Great transaction as always with this UHaul location.

Matthew M. 
Évaluation :
5

Excellent service will be using again!

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton A. 
Évaluation :
3

Be a little more understanding that people really don't know how much room it takes for their belongings and take their advice on what we should rent. GIVE REFUNDS!

Dan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent C. 
Évaluation :
5

Best uhaul rental place by far!

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
2

Lack of supplies. Staff was not knowledgeable on Uhaul products and services.

David S. 
Évaluation :
1

When we went to fuel truck gas poured all over the place had to take it back and they took forever on fixing the truck so was charged another day at the end

Julio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

Excellent service à la clientèle

heidi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDIA D. 
Évaluation :
1

I had a guaranteed reservation at the location close to the house but had to drive 40 miles away to pick up the truck and no one seemed to be concerned about it. By the time someone found the truck and trailer and driving in rush hour traffic I lost my moving help and created a huge problem on my end. I felt lied to over and over.

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE D. 
Évaluation :
5

Number 1 place to rent a U-haul.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
5

Everything was great.

Timothy S. 
Évaluation :
1

they were not open on time over an hour late.. one tire wasn't road worthy very bald and i hade it replaced by road side service.

Mike E. 
Évaluation :
4

The floor in the cab was dirty.

Parker C. 
Évaluation :
5

The mileage charges were astronomical. Please reevaluate

MARY BETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE M. 
Évaluation :
5

Thanks Dalton and Devin.

JASEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock H. 
Évaluation :
4

Why does the 6' x 12' trlr not have a tongue jack on it ? You cannot load trlr unless it is hooked to truck . Or can't go anywhere after it is loaded . Makes it very inconvenient to use .

Jeffrey W. 
Évaluation :
5

I rented the U-Haul to move out and end abusive relationship. I parked my car on their lot. My ex boyfriend tried to break in my car to either steal it out right, make it undrivable, or who knows what he had planned. BUT the employees confronted him asking him what he was doing. The woman in the office who rented me the U-Haul knew my situation did not buy his lie me locking my keys in the car and told him to leave. They prevented a very costly problem for me, at the very least. Because of the employees at Carstars, I could drive away from abusive control toward a better future.

ROCHELLE R. 
Évaluation :
1

The door was locked. When the representative came from the business next door, they said they didn't know anything about the return process.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Great folks and great service.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dante B. 
Évaluation :
5

Morning attendant was pleasant and getting the truck was easy since I booked it online and did all the online paperwork. Attendant asked if I needed other packing and tools. Good service. Easy location

dan O. 
Évaluation :
3

Was charged an additional day because the truck was brought back at 12:00 instead of 11:00. The contract emailed to me was unreadable so the return date and time weren't clearly stated. I was given 30 miles plus 10 additional miles. This didn't even include enough miles for me to get from Uhaul/house/house/Uhaul. This is predatory fee structuring by Uhaul so that one is dinged for extra here and there vs just putting a price together commiserate with renting a truck. I wont be using Uhaul again.

SCOTT B. 
Non les évaluations ont été soumises pour cet établissement.

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