Customer Reviews for Carstars Auto Sales
(Concessionnaire U-Haul dans le voisinage)

107 évaluations

8500 Old Hwy 99 SE   Tumwater, WA 98501

(360) 464-1837

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(360) 464-1837

8500 Old Hwy 99 SE
Tumwater, WA 98501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

It was somewhat unclear where to park the truck for drop-off.

Ian R. 
Évaluation :
5

Always great service.

RODGER R. 
Évaluation :
4

Have gas tank filled up not have it at half a tank

Georgieanne N. 
Évaluation :
5

Exelent

JOSE V. 
Évaluation :
5

Staff was very polite and very helpful... Merci

Tamara W. 
Évaluation :
1

I show up for my rental, no trailer. No notification. Not blaming the rental location unless it was there responsibility to contact me. They did find a trailer, I could either wait two hrs (this location is 1 1/2 hrs from home). Instead I offered to meet mgr. Drove another 60+ miles to meet and pick up the trailer. Should have picked up trailer at 10 instead it was 12. On top of all that, the rental that should of cost me 120 $or so, cost me 400 $. This cost me valuable preparation time. 3rd or 4th time I've rented from U haul in the last 6 yrs. I feel like I should have been offered a discount for the inconvenience and extra time and extra miles I had to put into this adventure.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

The U-haul website said the dealer had a 5x9 trailer with a loading ramp. When we arrived we informed that they did not have one with a ramp which would have made the loading and unloading an easier experience. We were desperate so we took the one that the dealership had. Would have loved to had the ramp!

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERDINAND VILLAF D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Love these guys at this location, super cool and friendly, they make rental easy as u can get it. Much appreciated Thier attention to the details, like making sure everything is up to par and working correctly,I have had some issues in the past at other locations, including the ball not being set and tightened up all the way, thankful nothing bad happen that time around but you won't have to worry about that with these guys.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonzo H. 
Évaluation :
3

Everything was fine very friendly and told me I could return my car dolly at either location in Moses Lake ..

greg W. 
Évaluation :
5

Exactly what I experienced is what I hope you will also experience, Excellent service beyond just a company providing a service for my needs this guy here made it so much easier and cheeper... I left very happy and highly recommend and will use this service again.

Vincent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
3

Salesman had very long and difficult time processing my rent arrangement on your site.

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry B. 
Évaluation :
5

Great folks. Quick n ez.

RODGER R. 
Évaluation :
3

The original deal was to pick up from a Chehalis location. Since U-haul refused to bring a like product in from a different location, I was forced to travel 70 miles out of my way. There was no reduction in price associated with this encumbrance.

JAN F. 
Évaluation :
5

Just let people know , if you don'topen until 10 am and your drop off time is 9 am , let people know. friendly ,clean, helpful. I'll be back.

Lester W. 
Évaluation :
5

Very helpful attendant. I arrived right at closing time and he still met me outside to get the truck checked in. Very much appreciated after a cross country move!

Lisa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Have a place or directions where to park a truck before/after hours.

Manuel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Needed an emergency extension and it was not a problem.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON KABLASHA H. 
Évaluation :
5

Everything was perfect. We showed up without a reservation about an hour before they closed and they got us into a rental within 15 minutes. The truck was extremely clean and all expectations and options were explained to me in detail. I will definitely rent again.

Michelle M. 
Évaluation :
5

Great service!

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elin M. 
Évaluation :
5

Great service.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Latch on closed trailer was really hard to use. Felt like it was missing something.

AnnMarie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
5

Good guy who works there

Christopher L. 
Évaluation :
5

Always great service I highly recommend them.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
5

Well the internet went down while trying to check me in but that wasn't a problem I wasn't in a hurry and your employee was great. I've been there 2 times now and will come there if I need to move things again

Amanda W. 
Évaluation :
5

Just a good experience. Equipment was there as expected in good working order

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

The associate met us outside and greeted us when we arrived. He was very friendly and checked us in quickly. It was a good experience.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

The person who took my reservation by telephone was wonderful!

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMBER LYNN B. 
Évaluation :
5

Always quick and convenient.

RODGER R. 
Évaluation :
4

To be able to get refunds at time of returns This is what we would like to have happen Cuts down on phone calls back and forth Marie

MARIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justina M. 
Évaluation :
5

Very false advertisement of price per day in town. It was much more expensive than advertised.

KATIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
3

Fix that stupid website..!! What a horrible experience. For a national company to have such a poor online representation is unbelievable.

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD ARTHUR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
1

They truck had bad breaks warped rotors most likely and but service an such fine. They never showed or inspected with us. It had messed up to no areas for cars to be parked and if left locked your vehicle in by 7. They were good themselves though the extra day was charge at over double milage and it drove less then 1 mile 730sw Hibbard loop apt a to drop of at vselect. Wtf no signed agreement at over double miles and they just added the previous days and increased charge. Will be need contacting and dispute this as I am disabled and need a day to recover. I paid 90 extra for rest.

Travis W. 
Évaluation :
3

Could not find it easily.....could not see any uhaul vehicles at the location.

Lisa R. 
Évaluation :
5

My needs were met except that your equipment did not include an adaptor that fit the electrical outlet on my bumper. Apparently, it's the responsibility of the customer. It would be helpful if this detail were mentioned on you website so that this inconvenience could be avoided.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S. 
Évaluation :
5

Fast and easy

MARTIN Z. 
Évaluation :
5

Easy transaction

MARTIN Z. 
Évaluation :
5

Always friendly.

Rodger R. 
Évaluation :
5

Great service.

Rodger R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODGER R. 
Évaluation :
4

Very quick and professional.

Dale R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine P. 
Évaluation :
3

Took a long time for someone to come out and check me in

SCOTT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri O. 
Évaluation :
5

Good experience. Would recommend to friends and neighbors.

Kathy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH H. 
Évaluation :
5

It was all easy and pleasant. Couldn't ask for more

Debra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie H. 
Évaluation :
5

This location was fantastic, helpful and great attention to safety. Unfortunately, our experience with corporate scheduling was not customer friendly. This is not the fault of the location, it is related to the corporate policy. Reserving for a specific time is not honored or recognized. The pick up location was changed (25 miles further away) and the pick up time was delayed until 3:30 (instead of early morning). This created a scheduling challenge for people who were helping with the move as well as the timing of being out of the rental at the agreed time. Those I spoke with at the corporate/regional scheduling office did not acknowledge the position this put us in, didn't try to listen or offer assistance or a solution. They also just said it's how it works. So, I suggest reserving for the day before you need it. Again, this is not a reflection on the location, everyone at the location was fantastic! The corporate scheduling department may want to consider improving the software so that this doesn't happen to other potential customers.

Camden M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Location was great. Very disappointed to be told the day before that my pick up site was in the next town, over 10 miles each way that got added to my bill. Since that was not my fault and I booked the closer location. I think U Haul should have given me a credit for those 20 miles on my bill. As ti was the day before, I had no choice but to take the truck.

Sonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F. 
Évaluation :
1

I would definitely not recommend this location, they were very short and not helpful when calling. Then when I receive the U-Haul it was unclean and just got dirtier the more I drove it noticing different messes that were in the U-Haul. I would recommend checking the glove box and ashtrays prior to driving away. Also just making sure you do a thorough check. I had assumed that because of the Covid pandemic the U-haul would have Been wiped down way better. It assumed to be clean then started noticing all of the mess and that it had not been wiped down at all! Very disappointed in the cleanliness of this U-Haul.

grace S. 
Évaluation :
5

Great work

ian R. 
Évaluation :
4

The person that helped me _ Dolphin- very personable, professional, knowledgable. Appreciated that he wore a mask the whole transaction.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
3

Lack of interested and involved employee led to a near accident. The running lights were not working. As my husband operated turn signals, brakes, and lights, your employee gave half-assed "OK" hand signals. NONE of the lights were operating. Not good. BTW....put on some decent, not ripped underwear so we don't have to see your naked backside when your ill-fitting pants come down.

Darlene D. 
Évaluation :
1

The employee called me a dumb mother fucker, because I called to ask about an extra charge on my bill.

Shane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W. 
Évaluation :
5

Friendly, quick and efficient!

Leslie N. 
Évaluation :
3

I am not happy about having to drive an hour and a half to this location from Seattle after making a reservation 3 weeks in advance. The gentleman at the location they had me pick-up was very nice, but I am still unhappy with the overall experience.

Cindy C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page