Clean the inside of trucks we had a bad smell when it got warm. We tried cleaning it on the road but couldn't find the source.Peter H.
Customer Reviews for Cartersville Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cartersville, GA 30120
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 4h pm
- Mer : 9h am à 1h pm
- Jeu - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Be upfront with the pricing and get someone who has better customer service skillsANTHONY S.
The trucks radio and air conditioner was top notch. However the reason I'm giving a three star was the pick up and drop off process was not easy at all. The account never remembered my user name and password. I had to have the system send me a verification code each time to even log in. It wasn't very user friendly what so ever. I don't even know why they have an app because byou can't use it for pick up and drop off. The pickup process took me about 45 minutes to log in. I had to wait on hold for 20 minutes. The drop off was just as long and still I waited on hold an additional 20 minutes until I finally realized I can click on the drop off link within the email sent to me on the initial email sent when ordering. Forget ever trying to log in.Darlene R.
Le client n'a pas laissé de commentaire.JAMES T.
The cab was dirty.. There was dirt and dust on the floors, and on the steps to get in. The place for cups was dirty. It was a reserved rental. After getting the combination and opening the box, it was the wrong key. I had to wait for the next day Sunday, May 23, 2021 to get the truck. The mileage was at the 1/2 or 8 marks when I left, But the contract said it was a 1/4 more or 9 marks. I replaced the gas at 9 marks instead of 8 marks. So, I paid extra for gas. The truck's outside passenger mirror had cracks on the right top. This was not mentioned in the contract. The whole experience was awful. The workers wouldn't take responsibility for the condition of the truck. They kept saying it was my responsibility. You should have gone on line to report. When I was finally able to pick up the truck because someone had to come in on Sunday, no one looked or went over the mileage or if there was anything wrong with the truck with me. Whenever, I rented a truck before, they always went over the gas, the mileage, etc. If this is a new policy that has changed, it is not a very good one. Why are you putting all the responsibility on the customer, instead of the employees? What if I'm not computer literate. Then what?TERESA B.
Le client n'a pas laissé de commentaire.CHRISTIAN G.
Febreeze. The truck smelled like cigarettes.Joshua H.
The attendant was knowledgeable and friendly. The service was great. They made my experience very pleasant. One of the best U haul locations in town.Natalie S.
Hard to find. Directions for returning confusing. No building numbers to confirm the right placeSTANLEY L.
Le client n'a pas laissé de commentaire.RYAN V.
The customer service there was AMAZING!!Eli C.
There is a problem with C60 door that I never addressed with management The door would never stay open without numerous attempts to roll and unroll until it would stay open Very annoying Many times I had to prop it open I did not break it, the facility is old and and needs the door refurbishedGREGORY ALAN W. | Expérience générale
The girl who works at pick up location is awesome . But her manager at uhal was a complete jerk....Ymber C.
I liked the location. It was away from a lot of busy city. Nice, quiet area. Great people to work with.Sally F. | Expérience générale
The side of truck said rental was 19,95 I was charged 29,95Brenna R.
Very disappointed that they charged me for 2 days and if had it back by 10am the next morning they would only charge me one.. so I rushed my hauls and cleaned the 5x9 open traler back at 8:30am. and they still charged me for 2 days. Even though I made there request.Leroy B.
Le client n'a pas laissé de commentaire.Robert D.
First I would like to thank all who helped me the employees treated my family and myself with a very professional attitude. Made us feel like we have know each other for a long time. Always available for questions. I highly recommend this facility.MEREDITH B. | Expérience générale
Tow dolly was damaged and unusable but the U-Haul representative immediately made arrangements to pick up the tow dolly at another location only 4 miles away and arranged for all the paperwork to be updated so I didn't have to start all over. This is the second time I have used this location and i will continue to use them in the future.Don P.
Everything was great.Theresa R.
Have more Representative on Saturdays. She can only help customer at time.Arlene R.
Terrible experience, would not recommend. Could not make contact, had to leave a message EVERY time I called for a call back. On top of the terrible service, realized when I was moving out that the roof had been leaking on my furniture. The question from the owner was, "Did you get the insurance?" There's no insurance for incompetence sand facility neglect. Epic fail.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.Damisha M.
Awesome facility to rent from highly recommend and will use again.JOYCE G. | Expérience générale
Le client n'a pas laissé de commentaire.marty W.
Le client n'a pas laissé de commentaire.Fred S.
Hit with fees that are now outstanding. Didnt know until I called uhaul.Jazmen H.
Le client n'a pas laissé de commentaire.John K.
Took over an hour to complete the order and could not get help from online customer serviceTIFFANY W.
Le client n'a pas laissé de commentaire.Hope C.
Per U Haul requested i drop off at different location than city (Rome. GA) where is was using UHaul vehicle, requested to take to Cartersville, GA location about 22 miles from Rome. Left after hours since location in Cartersville, GA closed at 4:00pm. Dropped off at 4:38pm and used drop box. Did not have my cell phone at time of drop off but vehicle was clean, fuel tank full, and called UHaul once had access to phone to notify them vehicle had been returned.BLANFORD J.
Le client n'a pas laissé de commentaire.Elizabeth B. | Expérience générale
Contract was changed which cost me extra unfortunately I was unable to make any changes to it once I left the facility and realized what had been done I am still in touch with U-Haul company to see if they can make any adjustments but this has been an experience that I don't think I will repeat.ANTONIA I.
Took November's rent out of my bank without authorization... I stop by on the 10th as courtesy to let them know I had vacated (A/21) the space the around the first of November....TERRY M. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa C.
Le client n'a pas laissé de commentaire.KYLIE L.
Le client n'a pas laissé de commentaire.George H.
The trailer I rented was waiting for me. It was transferred from another location. Saved me alot of time. ThanksPhillip G.
Le client n'a pas laissé de commentaire.Kendra P.
Nothing. Had a great experienceMatthew H.
I will never go back and I DONOT support this business owner. I should have not rented from this place based on the previous reviews but I really needed a truck and it was the closest place to rent it. The worst rental experience ever! I was expecting an easy pick up because I reserved online the day before. I wanted to use the pick up my truck online option on uhaul.com but when I got there to pick up the truck the uhaul.com pick up my truck option did not work. I went in and the lady at the front desk was busy talking to other customers so I waited for 15 minutes for her to talk to me. I got tired of waiting and I was in a hurry so I approached her about having reserved the truck and needed to get on the road. She said the truck wasn't ready yet and she couldn't find my reservation in the system. Really? I have it right here on my phone? It's confirmed. Well, I eventually got the truck and was on my way. I had the truck for 3 hours and brought it back. When I got there the owner was at the desk and proceeded to tell me that his employee quit her job because of me. The owner blamed me ( a paying customer ) for his employee quitting her job. The lady was obviously not trained properly and did not enjoy her job. The audacity of this business owner to blame his customers for his employees lack of training.Jeremiah T.
I rented a dolly and a dozen moving blankets. Upon my arrival and with ample notice, they did t have a dolly joe the blankets available. When I asked them why, they have me a bunch of excuses and apologized. There were literally 3 to 4 Uhaul locations within 5 miles of this location they could have drive to to get the needed supplies. Very poor customer servicebobby S.
Need to make sure the vehicle is road ready and everything works 1. Could not get the ramp out (stuck) 2. Truck stalled on us twice goin down hi wayDennis B.
This place is a very poor representation of Uhaul. When I arrived at the location, I was asked to wait 5-10 minutes while two employees conversed. It took more than 15 minutes for them to prepare the paperwork to issue a trailer to me. Mind you I had a scheduled pick up time. When I signed for the trailer the employee said I would find it outside and to go ahead an hook it up myself. I told him I would need help as it wasn't something I did frequently. He said he didn't do it because the trailer was heavy. He followed me out and I tried to hook i up and couldn't lift it. He didn't have a jack to use to raise the hitch and didn't want to lift it himself. He suggested I call someone to help me connect it. I don't know people I can just call for something like that. I told him to cancel the reservation because it couldn't be hooked to my truck. He said that was not possible and assisted me with attaching the trailer. He never gave me the appliance dolly I reserved and paid for. When I called to tell them it wasn't in the back of the trailer, the female employee indicated the fee would be removed. I will never again use this Uhaul location and greatly question using Uhaul at all if this is the quality of representatives you have.Barbara B.
I always use this location. I have used them several times over the past 8 yrs. I would recommend to anyone.Jamie B.
Very courteous and polite. Great experience. Thank you!!!Rebecca T.
Le client n'a pas laissé de commentaire.Nancy S.
Figure out who's renting what and when they call to confirm don't just agree also NEVER over charge people. Won't go back ever!!!!Randi T.
Just not a very inviting location.randell G.
Le client n'a pas laissé de commentaire.Kianna S.
Le client n'a pas laissé de commentaire.FREDERICK Y.
Le client n'a pas laissé de commentaire.david S.
The vehicle was not clean. I wiped it down with wipes I had with me. There was an opened bottle of Coke under the seat and a small container that had to be thrown out. The truck ran well and gave us no trouble. The service we received at the counter by the young woman made up for the lack in the vehicle care. She was very personable and willing to help however she could. That is the reason I would recommend to a friend. I can clean a vehicle but I can't give an employee the right disposition. She did that on her own.!Edward B.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Jane W.
Can't change a thing.Willis W.
Road construction make ingress and egress a challenge.Dean G.
No issues and very kind office staff.ANNETTE CAROL B. | Expérience générale
The unit was clean and empty when we arrived with our stuffJASON B. | Premières impressions