Customer Reviews for Cartersville Mini Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

The office was kind of hard to locate at first. The staff was friendly and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The truck was parked in mud on every side. The left front tire was low on air. I had to pump it a couple of times at my expense. A traction control indicator came on and off intermittently as well. The dealer couldn't be located without calling and getting the manager to walk over and direct us to the office. Could have used a 4 wheel drive to get to the office. Manager was not helpful when I had a problem. Rebecca, with road side assistance, was fortunately very, very helpful, and solved my problem. I won't rent from this location ever again. If the website sends me there, I'll call another dealer directly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Always a pleasure renting here!

Évaluation :

5

Nothing. Friendly and efficient staff.

Évaluation :

3

The manager over the property had his dog inside the building not so much problem had he been in a cage the dog wasn't aggressive but I couldn't move with almost stepping on the dog i also ask could i use the wifi to transfer money to my account he said no password can't be given out because of securities reason i just thought that was weird

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

We reserved a couple types of dollies and when arrived we learned they didn't have any to use. We ended having to go buy a dolly so we could move. No attempt was made to let us know this was the situation beforehand and left us making several phone calls in the lobby trying to secure one. The location is difficult to get to due to the poorly maintained roads. I will never consider using this place again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Difficult to get into due to construction, but everything else was great!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I literally arrived as U Haul was closing as I was unaware of the 1 pm closing time that day. ( another u haul location had kindly reserved the truck for me ) The store manager restated the computers and I was able to rent the truck that really had to happen that day. Very thankful.

Évaluation :

2

Facility was new, but where you park trailer is far from the main office. The facility is located in a bad neighborhood and not obvious where the entrance is. As a result, I pulled into the parking lot of a seedy motel (looked abandoned) that was down the access road of where the Uhaul facility was located. What I really did not like was that they told me to unhook the trailer myself in the parking lot that was away from the facility (near the seedy motel). I have never had to unhook any trailer that I've rented, and I've rented at 4-5 in the past year. It would have been nice to at least have someone accompany me in that dangerous looking area, while I unhooked the trailer. The whole experience was uncomfortable.

Évaluation :

5

I had a 5-star experience and would recommend this location to anyone!

Évaluation :

5

Lower your rates. 800 +dollars for a small ten foot truck is rediculous.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Nobody was there I had to unload the trailer alone, very poor service, I want my deposit

Évaluation :

5

Very nice people

Évaluation :

1

Avoid this place even if you have a reservation the chance of you getting it are slim to none. I would avoid dealing with the owner as well he to be is racist and blames the renter not themselves.

Évaluation :

3

There was trash in back. I filled it back where it was but still was charged for 2 gallons of gas .

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

It was ok but the tires out side was nasty

Évaluation :

5

Outstanding service!! Very effective and efficient!! Will definitely use again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Hours are short on day we dropped off. The location is rough for domestic cars. There was no one at the location and then I got charged $2,14 when we put $15 of gas as we left it as we got it!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The location where I rented was great as was the owner operator. The trailer was very smooth. If I need a trailer again I will go here.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good exp and no concerns. Agent on duty was really helpful!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very professional, diligent and well prepared. Ms. Chantel H. Is the Best!

Évaluation :

5

They was VERY nice.. Benny is a Great man to work with :)

Évaluation :

5

I was very pleased with the service and the equipment. Nothing to add.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Lady who helped us was sweet and caring

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great location, great dealer.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very friendly staff.

Évaluation :

5

The customer service was excellent. Theyvwere patient & helpful. If they carried assessories it would have been helpful. But otherwise it was great.

Évaluation :

5

Have the fuel tanks full at pick up.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Map program took us to a building in progress. Had to call to find out where to go. Would be helpful if this information (phone no. or address) was posted somewhere so one didn't have to walk around a storage facility in the heat with no office or people to ask. The address shown above is not the current location. Once we called and were directed where to drive to, the employee was very pleasant and helpful.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The lady at the office was great she went above and beyond to help us she was very nice and have great customer service skills only thing I had an issue with was my ex had used my info for uhal in the past leaving money owed I had police report and they still wanted me to pay money I did not owe but other than that it was great thank you

Évaluation :

2

I’ve been renting u haul several times and I’m well aware of the fuel policy, so every time I make sure that I fill the gas tank properly and over the amount I used, well this guys over charge me anyway

Évaluation :

1

Service was unacceptable as far as picking up the reserved vehicle. Checking in time set us back two hours on our schedule. Office was shabby. No restroom. We had to follow the attendant's vehicle to a totally different lot. He didn't wait at a stop light and lost us. I would not recommend that place to anyone.

Évaluation :

2

Was told the lights were working on check, they were not. I had to transfer the load to another trailer after roadside assistance could not fix the problem.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

very easy to return vehicle. Attendant was very helpful.

Évaluation :

3

My main issue with the experience was that I reserved the truck almost 6 weeks in advance and 2 days before my move, I received a call saying the truck was not available at the location close to me. I scrambled to find another, but had to drive 20 miles each way to get it. I absolutely do not understand why this happened. It added so much more stress to an already stressful situation, as I had just had surgery and my family had all taken time off work to help me move. My suggestion for improvement would be to fulfill a reservation, rather than bump someone at the last minute and leave them to figure out what to do!!!! The Cartersville location staff and Byron location staff were helpful and courteous, but UHaul really let me down.

Évaluation :

1

Be upfront about pricing , and not lie about details

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

friendly staff.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Had to go 45 miles from original pickup location. Lousy service. On hold on phone for over 20 minutes twice trying to locate a vehicle.. Please call me as I have formal complaint. 614 - 738 - 4801

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I love the new trucks and the way they ride, and what made it even better was the customer service I received from Amanda and her supervisor. Merci les gars!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone and everything was great

Évaluation :

1

No they fucking charged me too much money and didn’t follow what they told me was gonna happen they told me my card would not be charged until the equipment was returned unfortunately they charged it the day of I was charge for three days when I only used it one day see you tell me would you recommend these people I won’t

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

3

They want you to checking on line. But you have to go through the same check in at the office. You should only have to check in at the office cause that was a waste of time doing it on line

Évaluation :

5

The staff was very friendly and accommodating.

Évaluation :

3

Dirty and smelled like a chimney!

Évaluation :

5

Nothing great place to do business, first time rental

Évaluation :

5

The rep at Cartersville Mini Storage, was very helpful and she explained everything to me. If I need another uhaul, I will definitely contact this location!

Évaluation :

3

I was charged a higher price than told on booking!! About 125 more!

Évaluation :

5

Drop off location was a little confusing, better signage would make the drop offs at this location run a bit more smoothly. The staff however was great!! Thank you.

Évaluation :

5

The owner here is great. I've rented trucks and storage from here in the past. He remembered my family and was sure to ask how they are doing. I will definitely use this location for any future needs.

Évaluation :

5

The truck had dents on driver side door and fender. The passenger door would only open from inside. Customer service was excellent and very fast and helpful.

Évaluation :

2

Greet the customers and not judge a person's ethnicity. Make sure that the inside cab is clean.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Horrible customer service. Gentleman was friendly at first but is a racist and judges too much. The Hispanic man that's somewhere around 45-65 years old degraded me and my company, and at the very end kicked me out while saying "Get back to work, get the fuck outta here" and said it in a racist way, one of my employees was with me and he's African American and this guy mocked his way of talking when he said those words. At first I was going to leave it alone, but I received this email, and this is truthfully what happened. I believe in 2nd chances, fuck this manager guy, next time I'm suing. He asked "are your parents okay with you running this business" because he judged me for my age. I am 21 years old, despite my age my net worth is more than 3million. Why is this uhaul manager making fun of my company and my success due to our age and race? Pathetic, he was a 7/10 until the very end, -5/10 for this man customer service.

Évaluation :

1

The uhaul had damage such as a warped back wheel. The gas was not full when I got in it, but the paperwork said it was full. And I returned it with more gas than when I took it and he still charged me for more gas. Otherwise it was fine. He was polite, and let me leave my car there while I used the truck. He was very easy to work with and got me out in a timely manner.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.