Customer Reviews for Carton Box
(U-Haul Neighborhood Dealer)

203 reviews

4734 NE Cully Blvd   Portland, OR 97218

(503) 284-4072

Location Hours

  • Mon-Sun: 9 am - 8:30 pm

Services at this Location:

Contact Us

(503) 284-4072

4734 NE Cully Blvd
Portland, OR 97218

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 8:30 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

More varieties of boxes and supplies.

Bruce H. 
Rating:
5

Great service! This location is especially great if you want to skip the craziness of a U-Haul store. Everything went very smoothly.

Michael W. 
Rating:
4

The person who wrote up the estimate was super friendly and efficient. The only problem I had was I reserved a cargo van but ended with a cargo truck. The driving was more of a challenge but it's just a matter of getting use to it.

Elizabeth S. 
Rating:
4

Customer did not leave a comment.

Monique O. 
Rating:
5

Customer did not leave a comment.

Kathy R. 
Rating:
2

They were very kind and helpful but unfortunately didn't have on hand the Furniture blankets I had ordered and the shop itself was a bit eclectic.

Cody T. 
Rating:
4

Customer did not leave a comment.

Michael V. 
Rating:
5

EXCELLENT CUSTOMER SERVICE!!!

Willie L. 
Rating:
5

So much better than the retail franchise locations!

Brian B. 
Rating:
1

Well, Supposed to open at 9am... waited outside for what looked to be someone who possibly was sleeping inside to open the door... that was at pick up... Then, when it came time to drop off... Waited at the location from 8:45 until almost 10am with no one ever opening the location up... I called and just heard the phone ring. After losing 2 hours of my time which I should have been using to run my business, I had to take it to a different location where I politely insisted to leave it there... they called the regional manager and agreed for me to leave it there... I will never use that Uhaul again, this was the 3rd time that location has been a train wreck. Wasted time and money.

David H. 
Rating:
5

Customer did not leave a comment.

Isaac S. 
Rating:
5

This location provides great, friendly and efficient service. That is most important to me. I would definitely recommend this location to everyone. Bring your own boxes.

Jody D. 
Rating:
2

Tell me how much it's really gonna cost instead of fucking me for almost 50 dollars in tax and bullshit fees.

Ashton R. 
Rating:
1

Oh, UHaul, after this most recent experience, I will not be using your services again.

Benjamin N. 
Rating:
5

Customer did not leave a comment.

Arry P. 
Rating:
5

Customer did not leave a comment.

dustin W. 
Rating:
5

Customer did not leave a comment.

Korby K. 
Rating:
4

Customer did not leave a comment.

Elizabeth G. 
Rating:
1

The guy was rude and not helpful at all this was my first time using uhaul the trick was dirty and I had to clean it before I could move i was also charged a road tax that none of my friends had ever heard of I thought it was strange since I reserved online for 107 and paid 137

Jennifer B. 
Rating:
5

BAR NONE THE FREINDLIEST U-HAUL INDEPENDENT LOCATION YOU GUYS HAVE OUT THE VERY PROMPT ON THE ANSWERING OF THE PHONE AND JUST AN ALL AROUND WARM HAPPY FEELING IN ONES HEART KNOWING THEY STE THERE WITH THE UTMOST CLEASNEST TRUCK I'VE COME ACROSS

Michael W. 
Rating:
3

I rented the Uhaul and parked there, then someone called to ask me to drop it at another location, which I couldn't do because my car was at the place I picked it up at. And when I tried to check it in, it was an issue, and got charged for 3 miles over the 180 miles - and if I would've taken it to Clackamas as requested I would've had to pay more for further miles...THAT MAKES NO SENSE - three miles over and I got charges 1,54 $ or something, which is ridiculous.

Randy L. 
Rating:
5

Customer did not leave a comment.

Margaux S. 
Rating:
2

The cabin was extremely dirty, we used Clorox wipes to clean the inside because of COVID and realized how filthy it was. In addition to that we ordered a dolly and there was not one inside the U-Haul. We called customer for service and they took care of it but it was still a miss

Laura M. 
Rating:
4

Customer did not leave a comment.

Robin P. 
Rating:
5

Customer did not leave a comment.

Maureen M. 
Rating:
1

The entire experience was over priced for a day rental.

Jennie L. 
Rating:
5

Not an issue with this location (which was great), but the wait times for the mobile check-in process are pretty slow. Otherwise a great experience.

Zach P. 
Rating:
5

Customer did not leave a comment.

Rebecca V. 
Rating:
5

Simple processing of my client needs kept this efficient. I liked it better than larger locations. 5 stars from me. Thank you.

Thomas W. 
Rating:
4

The people were awesome.

Lori R. 
Rating:
5

Just keep providing an excellent service.

dale W. 
Rating:
2

When came in to pick up truck was asked to wait because spacex rocket was going to launch. When came back to drop off was asked if i could wait till it stopped raining to check truck back in. Totally unacceptable not good customer service.

DANIEL G. 
Rating:
5

Customer did not leave a comment.

Innocent M. 
Rating:
5

Customer did not leave a comment.

Edward J. 
Rating:
4

check prices, I was charged more than twice what it would have cost to rent from drop off point to pick up.

mark F. 
Rating:
3

Customer did not leave a comment.

Howard W. 
Rating:
3

Too many steps to do at the pickup site that could easily be done in advance

Molly S. 
Rating:
5

The trucks were the cleanest and newest U-haul trucks I've ever used (I've rented a lot of trucks in my business). The staff was friendly and very helpful. Overall, a great experience.

Robin P. 
Rating:
2

Was a small and confusing uhaul center compared the other places I usually go to but the staff were extremely friendly and helpful

Jennifer S. 
Rating:
5

Excellent!

Daniel R. 
Rating:
5

Customer did not leave a comment.

Uyen P. 
Rating:
3

Assistant was most helpful!

Shirley S. 
Rating:
4

Customer did not leave a comment.

David K. 
Rating:
4

Customer did not leave a comment.

Paul L. 
Rating:
1

Service was achieved by accessing location through the adjacent variety market. Door to Uhaul portion of building was locked and unattended despite the "open" sign indicated. Market operators contacted other individuals who came in through the Uhaul front door from another building entirely in order to attend to Uhaul customers. Requested supplies (packet of packing blankets) were not available (vender left the charge off my invoice). Attendant indicated they were very low on several other supplies as well. Service was acceptable but not very professional and not well organized. I will never go back to this location and highly recommend against this location. Use the official UHaul location off Sandy Blvd instead.

David J. 
Rating:
5

So far, always a good service. Appreciative.

Bruce M. 
Rating:
5

nice people. Very easy

Bruce M. 
Rating:
5

Customer did not leave a comment.

Colby B. 
Rating:
1

The entire experience was bad in Portland I'm not planning on using UHaul again

Glen R. 
Rating:
5

Customer did not leave a comment.

Theresa M. 
Rating:
5

I was helped by the late hours kept at this location. It would have been much harder for me to keep the trailer overnight.

Josephine H. 
Rating:
5

It's super close to our home and easy to find. Everyone was super friendly and helpful, truck was great, clean and easy to drive and held more than we thought! We will use again :)

Nancy B. 
Rating:
4

Impeach Trump!

Bradley S. 
Rating:
1

I had to pick up my rental at different location than where I'd booked it. The truck was full of moving blankets, cigarette butts and smelled disgusting. The attendant was shocked but didn't seem to care very much, or offer me a different truck or even a discounted rate. I will never go back to that location.

Stephanie H. 
Rating:
5

Customer did not leave a comment.

Violet S. 
Rating:
5

Customer did not leave a comment.

DANIEL B. 
Rating:
5

Customer did not leave a comment.

Jessica D. 
Rating:
3

Customer did not leave a comment.

Lorenzo C. 
Rating:
4

Customer did not leave a comment.

Amanda F. 
Rating:
1

they canceled my reservation and didn't respond when i called them. then they rented me a larger truck and said it would be the same price, but it ended up being more expensive and they required me to drop it off in lakewood rather than where i wanted in olympia. i didn't have time or energy to argue with them but y'all messed up pretty bad.

Robin F. 
Rating:
1

Do your job correctly and dont over charge people.

Schanee B. 
Rating:
4

Customer did not leave a comment.

Catherine M. 
Rating:
1

Didnt have products I reserved. Didnt have the extension cable to connect trailier lights to vehicle and had me drive to another uhaul location without trailier lights to get the uhaul supplied cable. UNSAFE! NOT HAPPY!

MICHAEL W. 
Rating:
3

Avoid adding an extra day fee. We called ahead because we ran out of gas & were running late. I asked if turning in the trailer after hours was the same charge as the next day. I was told to turn it in as soon as possible the same day to avoid a charge. We worked hard to empty it & found a location that was still open so they could check it in same day. We were charged anyway. If I'd have been given accurate information, we would have utilized our entire extra day. Disappointed this place charged the extra day fee for being 2 hours late, when I had called ahead.

Jeremy F. 
Rating:
1

Welll.... The chickens walking. Around the trucks was a nice touch....and waiting for them to open 1 hour late was......... Having the naibor. Busness call the guy and have him show up in slipers and pjs im guessing is par for the course there

Brian L. 
Rating:
1

They refused to honor the offer the other uhaul made.

Greg S. 
Rating:
5

Customer did not leave a comment.

Erik W. 
Rating:
2

They did not speak English and not helpful disconnecting the trailer. Asked if he could help and he told there pointing.

Richard W. 
Rating:
1

I was told to drop the vehicle off on seventh Avenue in Eugene I also had rented a van at seventh Avenue and Eugene when I arrived it off of a 26 foot truck the woman there was extremely rude I tried explaining to her that I had rented a vehicle that Anne was supposed to drop my truck off at that location she informed me that I had to drop it off 7 miles away I ask how am I to get back to this location that I printed our vehicle she told me she didn't know and basically didn't care terrible customer service on seventh Avenue I still don't know how it was such a mix of nobody had contacted me about the change of the drop off location. The snotty woman it's seventh Avenue told me that they sent me a text I don't receive texts so I had no idea that there must've been some sort of a change That woman has the worst customer service attitude I've ever seen

gary H. 
Rating:
5

Excelente servicio, amables, cortes, sencillos. Buenas personas.

conrado M. 
Rating:
4

Customer did not leave a comment.

Sam S. 
Rating:
5

Customer did not leave a comment.

Nicole C. 
Rating:
5

Keep a stock of wiring adapters. Otherwise no complaints!

IAN L. 
Rating:
2

They do not answer their phone. If there is a problem.. good luck!

Walt Q. 
Rating:
5

Customer did not leave a comment.

Sam S. 
Rating:
2

Customer did not leave a comment.

Tanner B. 
Rating:
2

I have no issues with the drop off location. I was very upset with the U Haul company however. I received a phone call 24 hours prior to my scheduled drop off from someone offering to help find me a location. After giving them my unloading destination they texted me an address. I thought this would be helpful since I was in a strange city 3000 miles from home. As it turns out I could see a UHaul location from the end of the street where I was.

thomas R. 
Rating:
5

Customer did not leave a comment.

Chris P. 
Rating:
5

Customer did not leave a comment.

ROBERT W. 
Rating:
5

Easy and fast. Thanks!

Jonathan M. 
Rating:
5

Customer did not leave a comment.

Sam S. 
Rating:
5

Amazing customer service!!!

Rachel M. 
Rating:
4

Customer did not leave a comment.

Hazel R. 
Rating:
5

As smooth an experience as I've had at the larger official Uhaul locations. No complaints here!

robin K. 
Rating:
5

Customer did not leave a comment.

John B. 
Rating:
5

Customer did not leave a comment.

Rachel M. 
Rating:
2

I went there at 9:30pm, 1 hour before they closed and they would help me. They said just leave the trailer here and we'll check it in tomorrow. They didn't check it in until almost 12:00 noon. The place was grimy and dirty and smelly. I won't drop anything off there in the future.

Terry P. 
Rating:
5

Secret fees. I paid WAY more than I was quoted.

Kara S. 
Rating:
5

Customer did not leave a comment.

Stephen D. 
Rating:
3

The friendly new trainee was becoming aware of available inventory, so it took extra time and a call to national # to get clear that there was in fact a 15 foot truck available.

Marna H. 
Rating:
5

Excellent customer service! Thank you!

Andrea M. 
Rating:
5

Customer did not leave a comment.

Carolyn R. 
Rating:
5

Website required me to acknowledge that I had read the equipment instruction offered via link. That link did not display the instructions and I did not check that I had read them. For that reason my transaction got "hung up" on the computer. I then attempted the Uhaul website to find the contact information for the local office I was going to use and the site did not list that office as a truck rental site. Fortunately I googled the site name and landed on their phone number which I called directly. Ironically, the site office reported that the transaction I had with the computer went through so I got the vehicle after confirming the transaction with a human, not the computer.

Roger F. 
Rating:
3

The online reservation was a much longer process than I imagined, about 20 minutes, without knowing what to expect in the steps. The virtual checkout was even longer, 30 minutes. In my circumstance though, I really needed this option, so I am grateful that you came up with the process to allow this kind of transaction.

Chris J. 
Rating:
5

Customer did not leave a comment.

Bradley D. 
Rating:
5

Customer did not leave a comment.

Trenda E. 
Rating:
1

It's dirty, they forgot my dolly in the truck so I had boxes already outside and had to leave them while I went back and got the dolly. Was told I could drop it off anytime but then got in trouble at the other place

Chelsea R. 
Rating:
5

Truck was clean and worked perfectly. Staff at both locations were polite, well informed, and helpful.

Tom B. 
Rating:
5

Customer did not leave a comment.

Daryl S. 
Rating:
5

Customer did not leave a comment.

Gretchen R. 
No reviews have been submitted for this location.

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