Le client n'a pas laissé de commentaire.
Amanda N
Customer Reviews for Caseys Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super fast! Pick up and drop off were so easy!
Lisa FCharged me for gas service fees when gas over what was started with was added to the vehicle.
Ciera TThe employee (sorry I forgot his name) was super polite and professional. It was very quick and easy. DEFINITELY would recommend
Erika CThe U-Haul app did not work for after hours pickup. It kept locking up and refused to accept inputs. iPhone. I had to call the helpline. She was very helpful and we completed the process on Uhaul.com. The truck did the job, but the driver's window did not roll up and down and there was significant vibration from the front brakes while descending steep grades.
Michael FA few of the moving blankets were pretty dirty. Other than that it was a good experience.
JEFFREY PI was charged a fee for not refueling the tank even tho I brought it back with more than I received it with
Isaiah FDrop off was friendly and accommodating
James FThe personal were great, but unfortunately the air conditioning was not working in the truck which made my 5 hour drive in 95 degree plus temperature very uncomfortable.
Simon MThis was the worst customer experience I have ever had. The manager refused to check me in, which resulted in a 50 minute phone call with customer support in order to complete my check in. The location did not provide the pads I ordered, the truck had garbage in the cab, and the tires were completely bald. The condition of the car was unacceptable, and Casey's garage was awful to work with. I will go out of my way and be happy to pay far more money to use any other company but U-Haul.
michael vNice owner and son
Ian MU-Haul smelled like smoke. Location was sketchy. Had a very hard time getting into lockbox. U-Haul had no gas.
Jacarian GThe customer service was great at this location. The only thing was it said 24/7 pick up and there was no way to pick up before it opened, it may have been an error on Uhauls website though
Jose CEasy pick/rental/return experience. Truck was clean, price was right and everything went smoothly.
Peter BThe truck needs to seriously be taken off the road. It is very unsafe. Shakes at 20 mph and on fwy it is shaking and drifting to one side. Truck needs to be serviced. When I dropped off I let the employee know to test drive it to see for themselves.
DIANNA JVery slow even though we were the only ones there
Scott WThe gentleman who checked me out with the moving truck was very knowledgeable, nice, and very thorough. He knew his business very well. I would 100 % use this U-Haul pick up location again if needed.
Abel KVery easy to make online reservation. Great service. Good equipment.
DAVID RStay consistent
DANIEL MI wish there was something between "yes" and "no" above. That is, the location was full of trucks and hard to park, but employee helped me. Then said I was good to go without a receipt. I said I really wanted a receipt, so he said it would be a wait. No problem, but I wanted to be sure I wasn't charged anything more as I knew I complied with contract. I waited and finally got it.
Michelle MLockbox is hard to find and too low to ground.
Sammy ACasey's Garage in Goleta CA took care of me very quickly and explained the truck thoroughly. In comparison to the Uhaul Location who "guaranteed" me that the day of reservations were all taken (even with them being available online) as well as told me there wasn't any locally to find, it took my five min yes to search for others which is how I landed with Casey's Garage. I give ONE STAR to the Uhaul off of hollister in Santa Barbara and give FIVE STARS to the little hole in the wall mechanics shop Casey's in comparison. Thanks to them, I have been moved successfully and am enjoying my new place with all my stuff.
LUCAS AThe person greeting me was very rushed and just wanted to grab the vehicle even before I could get my stuff out. It would have been better if he identified himself more clearly and also provided some sort of receipt. He just wanted the key which made me very wary.
Andrew SBetter signage to identify this as a Uhaul location/ was a little confusing because of Gary's garage business. The uhaul employee was friendly and quick,
John LNight drop
Greg GLooks like the place could benefit from investment in more space for trucks, cleaned up yard, more u-Haul signage, making it more inviting - was not sure until saw a couple of U-Haul trucks parked there that this was the right place.
Bror SCasey's Garage was closed when we dropped off the truck. The place needs some cleaning.
PEDRO AGreat customer service skills at this location.
Deborah FThe older gentleman, was very very rude!! No eye contact, said he couldn’t find my order, told him I had checked in on line, he insisted that I had the wrong store, Will never ever go there again, when I did return it spoke with Kevin he actually said hi, with eye contact!!
Theresa CI am extremely unhappy with my experience. My pickup location was changed three times and then on my way to pick up the uhaul the morning of my move they told me I had to pick up a Uhaul two and a half hours away in the opposite direction of my new home. I eventually was able to find a Uhaul in my area and the man who gave me the keys literally waved in my face and said he did not want to talk to the uhaul representative on the phone who was trying to confirm the pick up.
Julia NMy truck was ready when I got there, had a short wait for both pickup and return. Excellent service!
Donald GVery good
Bob DThe dealer was courteous and helpful.
Gary CI ordered 2 dollys and There was only one at this site. I don't want to be charged for the one I didn't receive. And truck was not clean.
GLORIA MLook for ants
Michael LI would like to discuss my recent trip with U-haul. First of all, I reserved a 20" truck originally. And I have email confirmation says I can pick up the truck at Casey's Garage Monday at 10AM. However, when I get there, the owner told me there was no 20" truck which I believe this is the problem caused by either the U-haul company or the Casey's Garage. I tried to call your company that morning, but no one is answering. Your irresponsible behavior caused me to pay extra money and along with wasting of my time. I would like to have an explanation for why I cannot have my original reservation. Let me know how you guys want to solve this.
Xing SThe representative would not call another location to check if they had an appliance dolly. I thought that was unacceptable.
Michael PThe truck had ants and the app didn't work for checking out the truck without contact inside. (Both obviously no fault of the pick up location)
jeffrey kDropoff - after a long one-way trip - was very easy at this location. The staff member who assisted me was courteous, and I was quickly done and on my way.
Julie PYou can refund me the fee for the terrible service I have received. This is not a bout the Casey's garage location. It's about 4417 Hollister street that let me down I was let down and No truck was bailable as reserved , I lost time and was overcharged for services I did not receive. I had to go to another location to get a truck I demand and adjustment and reimbursement of cnarges . I even called in today and the girl who answered the call couldn't care less to help me sort this matter. I asked for a manager Abel and he apperentlybwas out for lunch and supposed to call me back, he never called me back Very bad service, I want my money back ASAP Regards
Bettina BThe worst experience I've had. A three hour rental turned to 2 days of phone calls about payment. Offered to just pay the bill 3 times, however, you guys needed to make it more of a hassle. Customer service was ill informed and overall not helpful.
Ryan MThe store manager was 30 minutes late to my appointment and was slow to serve me and the customers with me. He did not take proper precautions to wear a mask around others and maintain physically distancing. The store was very small, cramped, cluttered, and dirty. :/
Thomas WVery out of the way, more than I realized.
Debra KExcellent, thank you!
Nichola BI was overcharged on my bill. I asked for Safemove $14 and the person confirmed. But I was charged for SafemovePlus $28.
Dana RNo improvements needed. Courteous personnel and prompt service rate A++
Marvin FYesterday, U-haul wasted 6 hours of my night, and my two friends' nights as well as caused annoyances to 60 residents that include old people and a lady who just got out of the hospital. Long story short, the U-haul company gave me a GMC key and a Ford truck. I ordered a 10 foot truck and was given a 15 foot truck. I am not an expert in truck and no U-haul customer should be expected to know the details about a 10 or 15 foot truck. There was only one available truck at the pick up location, so I DEFINITELY did not pick up the wrong one by mistake. However they gave me the wrong key, probably the key of the 10 foot truck that was supposed to be given to me. We didn't realize they gave me the wrong truck and key... I was able to drive it from the U-haul station to my apartment with the WRONG KEY. How crazy is that? When I got tloaded everything and wanted to drive to my new apartment, the truck did not want to turn on. We kept trying to turn on the truck forever, we spent hours and hours on the phone with U-haul and roadside assistance. At the end, they realized I had the wrong key... They decided the truck needs to get towed. I unloaded everything AGAIN and put it all up in my apartment that is located on the 3rd floor without elevator. Can you imagine all the pain for nothing??? And finally we had to wait until 1:30am to get the truck towed and they needed me to be there so I could not do anything last night and wasted time, energy and money. I even had to take an UBER to the U-haul pick up location since I left my car there.
rita mThe truck bed was dirty - it looks like ink toner spilled all over the floor of the truck bed and we didn't notice until we unloaded and a bunch of our stuff was dirty. Not the end of the works, everything was protected but it was messy.
Eduardo M7-day, 24-hour response service.
Paul GThe passenger side mirror was frozen and I could not adjust it throughout the week. I should have returned the truck for repair, but everything else else was fine.
John BI filled the gas. But he charged the gas. Original marking was wrong, so I let him know that wrong level. But he did not change and charge.
Pan-Young JHad some initial concerns with the drop off. Since I used the express method, I was expecting to checkout using my App but the agent told me that it was fine and that he would close it out. I was concerned because of damages that could happen afterward as I did not get a final release from him instead he said I would get an email. Apparently this happens frequently which is what the U-haul operator said to me over the phone. I did not want to leave without closing my reservation
jeovanni rPlease prepare the reserved trunk on site earlier and you don't have to rush to get the trunk when customer picks it up. All other experience is good.
long sExcellent customer service, quick, helpful, and easy.
Thomas WCab light didn't work possible user error. Horn did not work on truck driving through LA this caused issues.
Matthew BExcellent Service! Thanks!
barry wFresh and chilled water in the cab, but I'm being facetious haha??
Marcus NGreat service and will absolutely recommend to friends. Merci!
gavin bExtremely nice guy there, was probably the manager (not sure). I had zero damage, and returned truck with MORE THAN half gas (more than when I rented it), and my sons had cleaned the truck pretty thoroughly so it was CLEAN. Truck return due time was 11:00 A.M. (the check-out manager gave me an extra hour because of the long wait time at check out, even thought the preprinted paper said 10:00, he said 11:00). So I returned truck and dolly EARLY, with MORE GAS than due. Overall, I found the little wood dolly more useful than the utility dolly.
Scott b