Évaluations des clients Caseys

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Caseys

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darien R. le

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Very hard to find wasn’t given the correct address drop box full

Paul S. le

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We tried following the directions for dropping off the truck but it did not complete so I called the next day into Uhaul to let them know we dropped the truck off. I would not recommend Uhaul to anyone.

George B. le

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Le client n'a pas laissé de commentaire.

Daryl M. le

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Easy drop off.

Stefan C. le

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Le client n'a pas laissé de commentaire.

andria S. le

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The staff at Casey's were exceptional - very professional, very friendly and helpful with important tips and suggestions.

JEFF B. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Brian G. le

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Drop off had a key box during non=hours of operation.

Terri L. le

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Le client n'a pas laissé de commentaire.

Avery S. le

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The ability to pick up the trailer was convenient but initially I was told I would have to pick up the several towns away which would have added hours to my total trip and moving. After that was sorted out Casey was helpful and brought the trailer to the property and helped inspecting it and hooking it up.

John A. le

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Great customer service!

Morris C. le

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Le client n'a pas laissé de commentaire.

JEFF B. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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Look forward to doing more business in the future

April P. le

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Le client n'a pas laissé de commentaire.

Payton S. le

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Have a wider selection of truck sizes at all locations had no luck trying to find the 26 foot truck I actually wanted to rent.

Rick H. le

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This was the best U Haul experience I have ever had. Perfect !!

Harikrishna N. le

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Le client n'a pas laissé de commentaire.

Dan P. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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It wasn't bad, but the drop off location address was invalid. The staff member I reached by phone was helpful and directed me to the alternate drop off. That was fine but it was just a deserted storage area. Was unclear where I should put the equipment but there were open spaces. Received confirmation email that it was accepted/received which I was glad to get.

David B. le

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My U-haul auto trailer shredded a tire after only 5 loaded miles on the highway. The service man told me that they used to use radial tires, but now they switched to bias ply (remember the 1960's?) and they shred all the time. U-haul should either include a spare tire, switch to radials, or tell customers to go 40 mph max.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Hugh W. le

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Le client n'a pas laissé de commentaire.

Doreen S. le

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They saved me in a very difficult move as i was cancelled multiple times and there needs to be some better checking of personal e-mail and customer info

Jillian A. le

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Le client n'a pas laissé de commentaire.

Brian E. le

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Nothing everything went very well.

Rebecca L. le

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Le client n'a pas laissé de commentaire.

Charlene N. le

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Casey was very courteous and the transaction was quick and easy.

Harley A. le

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REP. WAS HELPFUL AND A PLEASURE TO DEAL WITH

PATRICA S. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

devin K. le

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Key drop box needs to be more visible for customers.

James P. le

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I dropped a 10' truck that I was responsible for in the middle of a driveway of a residence! There was no signage suggesting this was a U-Haul site-there was not a secure or any key drop off box. I locked the keys in the truck and U-Haul had better not charge me for unlocking the truck! I left the truck with a full tank and I hope nobody siphoned any gas but this is a college town. I have no confidence in this drop off site. Very poor on UHaul to rely on this method of drop off .

Elen M. le

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Le client n'a pas laissé de commentaire.

Dennis G. le

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not a thing.everything worked great.

James J. le

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Le client n'a pas laissé de commentaire.

shiela P. le

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Le client n'a pas laissé de commentaire.

debbie R. le

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The location was close to our home and easy access off Route 20. Service was prompt and courteous. It's in a residential area so the only recommendation I would make is to place a U-Haul sign on the lawn or home so it's a little easier to find. We would use this location again.

carol M. le

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very dark house, no markings to associate with uhaul. only reason i found location is i called the associated number hoping to get a national call center. was relieved when an actual person answered. some more prominent markings or signage would have been helpful

malcolm H. le

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Le client n'a pas laissé de commentaire.

John A. le

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I was not aware of the existence of this location. I was pleased with the equipment, and the location is very convenient for me. I was most impressed with the customer service. Casey was very accommodating and a pleasure to work with. I will absolutely will recommend this location to others, and will return myself.

Andrea D. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Valarie D. le

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Le client n'a pas laissé de commentaire.

Sandra L. le

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Was over half hour late for scheduled pick up time!! Rude and not very welcoming! Website states if not on time you get 50 dollars not charged 50 dollars!!!

Mark G. le

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Le client n'a pas laissé de commentaire.

Theresa D. le

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Le client n'a pas laissé de commentaire.

JIM D. le

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Le client n'a pas laissé de commentaire.

DAVID B. le

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Everything went perfectly

Sean W. le

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Le client n'a pas laissé de commentaire.

Wayne H. le

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Le client n'a pas laissé de commentaire.

MICHAEL C. le

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Le client n'a pas laissé de commentaire.

CRAIG L. le

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Le client n'a pas laissé de commentaire.

JASON T. le

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Have your workers be on time for pick up and drop off.

DALE B. le

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Pam is the best new number two ....... For now!

ETHAN V. le

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Perfect! Mr Marshall was very helpful and great to do business with! Thank you!

RUSSELL H. le

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Le client n'a pas laissé de commentaire.

HARVEY B. le

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They are a Realty company!! No sign saying Uhaul at the location. Had travels from their location to the truck.

COLLEEN B. le

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worked out great

JANET S. le

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This location is actually in a real estate office, the paper work is all done at the office. This location is part of a house. It is inviting and the employees made sure we were comfortable. We had to leave the location and drive a short distance to pick the truck up but it was not a problem. We have rented from this location before and will use them in the future.

DIANA G. le

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It's very hard to find - its not called Caseys and there's no uhaul sign - its a real estate office that says Miles Marshall - they're quite friendly though!

BART E. le

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I had a very poor rental experience and it's NOT Casey's fault its U-Haul's fault. You screwed up my reservation, you didn't notify him of the rental, there was no truck for me to rent. Not just no truck in the size I was looking for... no truck period. The only option (which I refused) was to send me 30+ miles to get one (60 miles round trip)... not a reasonable option. Luckily someone returned their truck much earlier than scheduled while I was still at the rental location. It was 3 sizes smaller than what I rented/needed but was better than nothing which was my only other option. So it took me 3 loads vs. one.... thanks for that. THEN the help I hired through YOUR website was a no show leaving me all by myself to load the truck.. thanks again. The only part that was good was how Casey handle the situation and helped me the best he could given the crap you had him deal with. Nice work... I won't be recommending u-Haul anytime soon. A very upset and unhappy customer...

MELISSA S. le

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Have the equipment that was requested available and if for some reason it is not, give enough notice to make other arrangements. Also, there was a complete lack of organization when we arrived. I was very unsatisfied with my service on this end of the move.

ANNA M. le

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Nothing. Casey was wonderful and the truck was great.

ELLEN R. le

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Le client n'a pas laissé de commentaire.

KAREN S. le

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It isn't Casey's, it is Marshall's, and it isn't on Eaton Street, it is on South St. When dropping the truck off after business hours, this would be good information to know and should be correct on the UHaul website to avoid unnecessary driving around the village, knocking on doors.

MICHAEL C. le

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Le client n'a pas laissé de commentaire.

tonia B. le

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Better direction doing paper then having 2 miles up the road to get truck not what I expected

JOHN B. le

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Had to drop off at a storage unit Was ok. No issues

JAMES W. le

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Le client n'a pas laissé de commentaire.

Jeremy C. le

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Have the lender check their equipment to prevent tire blow outs. As soon as I loaded the vehicle on the trailer I immediately noticed one of the tires were under inflated. On the way to the gas station, about 3 miles down the road the tire had already popped. The trailer brakes also sounded like metal on metal. Uhaul roadside assistance took over 3 hours to fix this.

Fred Z. le

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Le client n'a pas laissé de commentaire.

DAWN A. le

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Le client n'a pas laissé de commentaire.

MARY E. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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I would have liked to see the windshield cleaned but over all no real complaints

BRENDA C. le

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Le client n'a pas laissé de commentaire.

STEPHEN Y. le

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Le client n'a pas laissé de commentaire.

Jacob C. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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The vehicle was parked for so long that snow had piled up and Casey had to tow the U-Haul out before I could leave.

WILLIAM M. le

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Le client n'a pas laissé de commentaire.

JANE P. le

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Caseys was fine, but there were 2 places in Oneida, NY that were pick-up spots. We were aware that the pick-up location was not guaranteed, but to have to drive about 40 round trip miles to get the truck was a bit ridiculous.

GENEVIEVE L. D. le

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when we got there the gentleman had no idea we were even coming for a truck that day. he did help us but it took longer than we planned.

JENNIFER L. le

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Casey was professional and super helpful. I would highly recommend.

David H. le

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Location is nearly impossible to find. It is not marked whatsoever either under the name UHaul or as Casey's. It is in fact in a real estate office using another name. I had to ask in nearby businesses and luckily found someone who knew where it was.

BILL M. le

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Le client n'a pas laissé de commentaire.

MARY W. le

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Le client n'a pas laissé de commentaire.

CHRISTINE L. le

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I needed a truck from Syracuse to Rochester. I had to drive approximately 35 miles further to Morrisville, NY to pick up a truck. Although additional miles were added on to my contract. It was an inconvenience not to mention an added expense with toll and gas money. I had to drive from Rochester to Morrisville to pick the truck up, therefore having to leave my home at 5:30 AM. Also the location in Morrisville has no sign to indicate it is a U-Haul dealer which was very confusing as the only sign outside was a "Marshalls Realty" sign.

ERICK N. le

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Le client n'a pas laissé de commentaire.

BETH Z. le

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Casey's was perfectly fine. But U-haul itself could use help....I had to find the truck myself because U-haul wanted me to drive almost an hour out of the way to pick it up....They never even told me about Casey's!!!

CHERIE W. le

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Le client n'a pas laissé de commentaire.

PAULA H. le

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The number listed on your website and on the paperwork provided to me was incorrect. Luckily I am familiar enough with the area to know to call an area assumed to be affiliated with the address provided.

RAY G. le

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How about some kind of sigh, this drop off location was at someone's house without anything to indicate I was at the right place. I wasted allot of time just trying to locate it. Friendly guy just a very poor location.

THOMAS K. le

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Le client n'a pas laissé de commentaire.

SUSAN W. le

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I appreciated the fact that when I needed to pick up the truck in a different location the extra miles were very helpful and Caseys was willing to let me get the truck on my schedule.

GRAEME T. le

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Le client n'a pas laissé de commentaire.

MICHAEL O. le

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Had to travel 55 minutes to get the equipment after not receiving the 26 foot truck that had been reserved. Used a 19 foot and a 9x12 trailer and need to make a second trip. Casey (the owner) was very friendly and understanding.

RICHARD A. le

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Uhaul rep at this location was knowledgeable, friendly and spent time explaining how the equipment worked. Made all transactions in a professional manner.