The only improvement that can be made it not having the larger box trucks blocking the exit. So, if you're picking up a trailer, you don't have to back up into the street with it. Other than that, it was a great experience at this location.
HERSCHEL B
Customer Reviews for Cashflow Billing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck I drove was substandard. The steering was unacceptable. The truck was all over the road. The floor in the back was not clean. The driver's side visor was broken. All in all, a D-!
SHAWN HWant to call and talk with the people that work there with out going to the business
WILLIAM MEverything was well streamlined. I had convenient options to reserve on-line, with an agent, in person, or the app. I chose to use an agent. She answered all my questions, got me the best rate, and scheduled a pickup within an hour. Pat, from the store was also very accommodating to meet my needs. Thank you Jesus, for allowing them to be a part of the ministry.
WALTER SVery sweet and professional! I had a wonderful experience and will definitely recommend this location to anyone!! He was very helpful and kind!
KAELYN FThe pick up office was nice, and the gentleman working in the office was kind.
VALERIA HExcellent customer service!
MARIA CQuick, friendly service
ANTHONY CEnjoyed my experience renting from this location, staff was helpful.
Scott CSunday hours posted as closing at 2pm, but was closed at or before 1pm. Others trying to a cess equipment as well. Had to ask for receipt. No help off loading traier
TIMOTHY PJust because the Mayor (that is crooked) wants them moved. This is another of his mistakes!
PETER GWe performed a self-check in as there were no personnel on site, even though it was early in the afternoon on a weekday. We had no issues otherwise.
Robert Ptie downs around the shelve of the truck
TODD PNo personnel present.
WADE NNothing, the gentleman that helped was awesome and was very knowledgeable.
Pixie KOpen time is supposed to be 9:00. I had to find someone to call service personnel at 9:15 to let me in.
MARK BMuy buen cervicio
MARINA GCashflow Billing was not my original choice, but due to truck availability my pickup was moved here. I am thrilled that it was, as the Uhaul representative from Cashflow was awesome - courteous, kind, knowledgeable, and quick with getting me checked in and adding drivers. The return process was just as awesome. Thank you. It was an excellent experience all around. I will be renting from the Cashflow Billing location again.
Joseph SThe location is okay. The only problem was using uhaul.com/app to pickup my truck. I arrived for pickup at 0830 but the system kept saying that it couldn't find my location. I was on the phone with a uhal representative from that time to past 10pm when we finally were able to checkout the truck. Thanks to the representative. I was supposed to load my truck that night but it was too late. So, I ended up going to get some sleep. This was a horrible experience. A nightmare!
AMON OI picked the truck up using the phone app. It was a little confusing and frustrating. I returned the truck the same way. I wasn't sure when the process was complete. Very confusing.
Gerald SExcellent experience, no recommendations.
Patrick DThe staff was very nice and I ran into a problem with my card and he tried his best to help me as busy as he was! I was very grateful it got worked out. Thanks
Rosemary DHelpful & friendly. Above & beyond!
Charles HWonderful service and education. Thank you.
Apolla BEasy to work with. Great customer service
Mary Dno need to improve anything. everything and everyone in person and on the phone at this location was very polite, informative, and professional. thank you
Maria PFront cab was filthy and the loading area floor was really dirty.
KEITH REs un excelente servicio la persona que atiende muy educada yo recomiendo uhaul pero de esta dirección muy excelente ledoy un 100
Marina GService was awesome
Patrick SEvery person from uhaul that i interacted with was friendly and helpful. Two thumbs up all around. Your mobile app is absolute garbage. Your people saved me so much trouble that the app caused.
jason gNo one was there when I came, when I picked up the U-Haul, I got stuck, the rear door was frozen stuck. It was a lot of time spent trying to open to that, truck also died on me twice as well which also killed a lot of time and forced me to have to extend. Truck died when we were at a gas station. Overall it was a terrible experience. I am waiting for a manager to still give me a call.
Ching KNo parking
Caroline MNo where to park trucks
Caroline MThank you! Everyone was great!
Arthur IGreat experence!
Bob SThis owner has the best Uhaul customer service that I've ever seen.
JOHN Di opted online for “no insurance needed” and when i got to the place the guy put me down for the “safe move” insurance and i contacted customer service before i left the lot and they said the store would contact me or customer service will contact me back and help resolve it and nothing yet. but it was quick to bill me.
Justin MQuick, friendly service
Cory BVery easy process on dropping off the vehicle even after hours all went well and I spoke to the owner of the company the next day and he said he had it all taken care of that the vehicle was checked back in and all was good so yes that was an easy process also thank you Pat at cash flow U-Haul U-Haul in Bellevue Nebraska
JEWEL SOn time pickup and trailer worked as it should.
Ryan HVery bad customer service also stuff very lazy
JUSTIN KCan’t think of anything, I had a great customer experience!
Bruce MSuper easy to pickup.
Kristi EAmical
Walter PWas advised to use a different trailer than what I wanted. That ended up working much better for me.
Brad SI was charged for packing pads that were not used. I contacted the main office and they were to provide a message to the location that they were not used. The items were not even unpacked
Rebecca NIt was great
David BThe owner is absolutely great!!
Timothy bThis by far was the greatest experience with knowledgeable people who made sure we got the right size truck for the right move. Coffee Cake and Doughnuts would be great but suckers will do lol.
almon a7 yrs ago moving here we dropped off our truck there and it was not an enjoyable experience. Less than friendly helpful people. This time was a completely different experience and was quick and very friendly staff.
Renee GExtremely nice person, efficient and timely, will definitely use this location again...
CARLA MThe manager on duty was carrying a firearm on his hip out in the open which I found odd. He was also very worked up about a problem with his personal business that he was dealing with while attempting to help me. He was so busy I had to go back in and remind him that he needed to take a picture of the trailer before I could leave. He was very unprofessional and made the whole office feel uncomfortable. Then I got my receipt the next day after dropping off the trailer and noticed that I had an extra charge on there for a "Safe Tow" coverage which I know I opted out of when I reserved the trailer online. I would definitely not go back. Very unprofessional.
Zach KGreat experience. would recommend them to everyone.
Bob HWas given the right size truck to handle the amount the load we had to haul. The movers they helped set up were great.
Linda M