Le client n'a pas laissé de commentaire.Jamie A.
Customer Reviews for Cashflow Billing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bellevue, NE 68005
(Offutt AFB Back Gate)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 2h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dennis L.
Le client n'a pas laissé de commentaire.MATTHEW C.
Le client n'a pas laissé de commentaire.STEVEN S.
Customer Service really stunk. My wife picked up the u-haul and was pretty mad when she returned due to the desk clerk. He was rude and short with her. Not sure what the problem was with him, but that's never okay.Amanda D.
Le client n'a pas laissé de commentaire.SUSAN E.
I picked up the Uhaul at a location (Bellevue, NE) that was changed from our original location (Glenwood, IA) , 30 minutes farther away on 6/15/2021. The 26 foot truck clearly had not had even a basic check before being sent out on a 1400 mile trip, as it was low on oil and had no windshield wiper fluid. A 30 $oil change at Jiffy Lube even does this for regular cars. When it was pointed out to the employee during pick up, his response was shocking: go buy 2 quarts of oil down the road and Uhaul will reimburse me. There was an additional thinly veiled threat: Uhaul was 30 trucks short so if I complained too much I wouldn't get a truck at all. When I pointed out that there was a crack in the grill, he told me not to worry. As I had little faith in his judgment, we went ahead at drove the truck to the Council Bluffs, IA maintenance location to ensure that it truly was just short on oil and not a leak. This set us back Â½ day and we lost our truck loading help. Part way through the trip, a 3 foot piece of loose plastic broke off from near the hood and got caught in my side mirror as I was driving down the interstate. Fast forward to Sunday 6/20/2021, our turn in day. 230 miles away from home, the power brakes went out on the interstate near Deming, NM. The air conditioning also went out, and it was over 100 degrees outside. The roadside mechanic showed me the severed belt and said the car and brakes were inoperable. By the end of Monday after several inquiries into the status of the repair work, I was told that there was some â€œconfusionâ€ on jurisdiction and the repair work was apparently assigned to someone on vacation. I seriously can't even comprehend this. By Tuesday I was told the part was being delivered and I would be spending a 3rd night in New Mexico. We had already lost our weekend unpacking help, and now my wife was going to have to take a 3rd day off work. The representative was very careful not to admit fault during any texts, only on the phone where there was no paper trail. It was only when I demanded to have myself and my belongings back in Arizona immediately did they seem to get the job done. I drove home, arriving just before midnight on 6/22/2021. I fully realize now that Uhaul really doesn't care at all about its customers or safety for the public in general. I was transporting items for my blind brother in law, so he had been without his cane, transfer chair, and medical supplies during this time (not allowed on airplane). I cannot believe that Uhaul has abandoned its basic responsibility to provide a safe customer environment, has shown gross negligence in putting an unsafe vehicle on the road that has apparently not gone through a basic maintenance or safety inspection, and put a vehicle on the road that endangered public safety. If I lost brakes 30 miles earlier in the mountains, I am sure there would have been an accident at minimum, potentially involving several cars and severe injuries if not deaths. Maybe your opinion is that any accidents are covered by Uhaul's insurance, so it is not of concern for you. On the other hand, maybe you actually wish to avoid accidents caused by your vehicles' faulty conditions. As a physician with the Veterans Administration Health Care System, my wife is appalled at how apparently uncaring you are for your customers and their safety. If she provided this poor of care to her veteran patients, she would at minimum not have a job and more likely, would have been sued several times for negligent care. As fellow employees, veterans, and community members find out how you choose to treat veterans, the disabled, and their caregivers, I can only imagine how equally appalled they will be. I want to know what Uhaul is going to do to make this right, beyond just fixing the brakes and paying for a Super 8 Hotel while the repair work was done. My wife has had to cancel 3 days of work, meaning several veterans are not able to have their medical needs met. Are you going to reimburse her for lost wages? We certainly shouldn't be paying any over day or mile fees, and I would argue that we should not be paying for this rental at all. If we are required to pay for the rental, then I would ask you pay for my wife's lost wages of 700 $per day (2 100 $total for 3 days). If any items have been damaged from the tow, we ask that we are reimbursed for those. Thank you for your attention to this matter. I am hoping that you prove me wrong and show that this incident is related to one branch's negligence, and not the Uhaul Corporation as a whole.Theodore W.
This was supposed to be a self-service check in, but this location doesn't appear to be capable of that. I completed the check-in via the app, but the location didn't make the truck available without going inside. Then when I went inside, he processed it like an in-person check in, and was having trouble since I'd already started the self-service check. When it showed my contract as being in use, he abrasively asked me if I was "fucking around" with the reservation which he was trying to check me in. So yeah, he was unable to honor the self-service check in, then made his incompetence my problem, while also trying to make it my fault.David B.
Le client n'a pas laissé de commentaire.Jessica N.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.Rod M.
Le client n'a pas laissé de commentaire.APRIL D J.
Le client n'a pas laissé de commentaire.Amanda B.
The app we had to use to check in and out the equipment didn't work. Both times we had to go into the store to do everything in person. Fortunately our pick-up and drop-off hours happened during store hours but if they hadn't been, we would have had an issue.KARI W.
Le client n'a pas laissé de commentaire.SHERI G.
Quicker response for entry into building.Keith K.
The guy was super nice and respectful funny and professional. I had forgotten about the location till a friend reminded me but this place was perfect and I pulled the truck out and around to do a quick inspection of damage to let him know and he had it taken care of. Highly recommended if anyone else goes to this one.JOSHUA H.
Problem with the pre-check-in. Drivers license photo would not load. Counter person said it loaded upside down and U-Haul (I'm assuming software) didn't like that. I made another reservation today. Same problem. Software should be quick, easy, simple. Should provide instructions if its going to be that picky. I don't have time to mess with that stuff.Robert K.
Previous renter returned truck with very low fuel. We had to change our route for one with more miles but also a gas stationSHAWN C.
The gentleman running this location is fantastically helpful and was able to get me a truck same day even though the store was incredibly busy.NATHANIEL O.
Le client n'a pas laissé de commentaire.Zachary F.
The dirt driveway was offputting, especially after the rainMaxwell E.
Have people answer phones without being on hold for over 30 minutes. Check the trucks before you rent them out. Our first truck we rented started smoking out the engine (coolant had a leak somewhere we think) after driving for maybe 5 miles to load it up. Had to wait around 3 hours for them to finally get us another truck so we could start moving. The gentleman we worked with for our replacement truck (didn't catch his name but he was working at the cash flow building) was great though. Very disappointed in service. Will not be using again.ANDREA M.
Le client n'a pas laissé de commentaire.Helen S.
Le client n'a pas laissé de commentaire.leveridge N.
Le client n'a pas laissé de commentaire.Jody C.
Both people were extremely friendly and helpful at pickup and drop off location. I was disappointed that we had to settle for a 20ft instead of a 26ft but overall a good experience. Also Uhaul please find a better system for a " "one way"move other that calling 48 hours ahead of time to notify the customer about the availability.Scott T.
Le client n'a pas laissé de commentaire.Reid R.
Simple, quick, the person there got me in and out quicklyDeshon B.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.Dylan C.
Fast and friendly service!Jerry H.
Le client n'a pas laissé de commentaire.Brook P.
repeat customer... Pat is super easy going and took care of the contract quickly. Will definitely see him again if I need another trailer.DOUGLAS B.
They had my drop off location incorrect on paperwork, which i did not notice but was correct on my phone reservation conformation.Renee Z.
Always professional and welcoming! He even said to be patient with the people at Capehart because they are new to the business. I tried!JOSEPH A.
Nothing, the guy was very very nice.Vince E.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Billy A.
Service was great!John A.
Le client n'a pas laissé de commentaire.edithe W.
Excellent serviceKenneth T.
Le client n'a pas laissé de commentaire.Jennifer L.
Le client n'a pas laissé de commentaire.Robert W.
No problems with the pick up or early drop off ! Highly recommend these guys.Dennis F.
Owner was very friendly and helpfulTrisha M.
So easy with online reserve and checkin. Will use again!Benjamin P.
SELL this truck - It has 174 148 miles on the Odometer. It's been rented at least 1 000 times and U-Haul has got it's money from this vehicle. Sell it at auction to a homeless family - they will convert it into an RV. SELL - SELL - SELL.GREGORY S.
had a good experienceBobby W.
everything was perfectRoland S.
National customer service wait times are way too long. 24/7 check in/drop off on-line or on the phone are not efficient. I have had better service face to face.Randy W.
Le client n'a pas laissé de commentaire.Gina R.
Le client n'a pas laissé de commentaire.mercedez P.
Pat is great to work withIbriham F.
very happyJim H.
Le client n'a pas laissé de commentaire.Beverly F.
Please REFUND the "Safe Move" charges -14,95 $ and send back to my credit card. I did NOT sign up for this. Also, and this is a BIGGIE, nobody was at this U-Haul location when I went to pick up this truck. The store hours said open until 2:00 PM. I got there at 1:22 PM. It then took me more than 45 minutes to get this truck using my iPhone. Absolutely the worst experience I've ever had trying to rent a truck. Terrible! Worst! Uuugh!Gregory S.
Le client n'a pas laissé de commentaire.Alfredo L.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.DENNIS B.
Le client n'a pas laissé de commentaire.lee V.
The no contact pick up is terrible. Not only is it very slow but I was never informed that as a military member I would need to upload a copy of my LES. I was already at the location after I was told to upload it. I ended up having to go in and check outCarlos M.
I rented a 15-foot truck at 29,9 per day. How did my intown rental, with taxes and fees, end up costing 163 $?Daniel S.
The no contact check out with a bit of a confusing processThomas H.
Online was easy to use.Ryan A.
Nothing, Pat shannon was excellent to work with. I will most definitely refer folks to him. Rated Top A in my eyes.Donna B.
Le client n'a pas laissé de commentaire.Hubert C.
My reservation location was changed 20 minutes before the pick up time, at least that's when I got the email notifying me. This added an extra 10+ miles to my trip. When I arrived the gentleman working was on a conference call to build his new home and I had to wait approximately 20 minutes to even speak to him. Upon speaking to him he was annoyed that they switched locations for me to pick up from him and had to redo the information in the system multiple times. He said he would follow up with me today regarding the reservation issues as well as comping mileage due to it being out of the way. I attempted to call him from 8 AM until now and his line has been busy all day. I drove down to the location which has a locked door and you have to buzz win. He did not answer the buzzer either. This man also added an additional 19,60 $For gas when I have a receipt showing that I added 15 $and some change to fill the gas tank back up to half which is where it was when I picked it up. So now not only am I being charge for the extra mileage that you guys caused but I cannot get in contact with him to have him remove the gas fee as it was not needed.HEATHER H.
No one was there to check in the vehicle, possibly because of the pandemic. However everything else went great. Very convenient and I'll probably turn in a vehicle there again in the future.Luke T.
Le client n'a pas laissé de commentaire.BARBARA B.
The truck I had was very much a moving death trap. Over 160 thousand miles. No front end truck was all over the road hard to control.when returned the owner also agreed. Said it was on its third life.Dan J.
The employee was great, but the truck was dirty, your app is awful and I got billed for safemove with I don't know what that is, and nor did I opt to take it outDrake C.
Guy told us it would fit a one bed room apartment, that was false. There is no way the rental could fit items like coach and mattress. Barely for half of our stuff.Kimberley M.
A very good experience, quick and smoothDavid C.
Excellent and fast service.Julio cesar O.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.James S.
It seems way to expensiveJohn R.
I visited this location to rent a trailer, not be exposed to a person's political views or misogynistic comments. I recommend the owner/manager of this location keep his personal views to himself and rent equipment as expected.Cardale H.
Le client n'a pas laissé de commentaire.Nicole P.
The connection with U-Haul customer service is horrendous. It takes an average of 15-20 minutes to get anybody and twice after that they couldn't help me! The pick off location owner was very helpful and cleared most of that up for me!Randy W.
My overall experience with U-Haul was amazing.Sonya R.
Pat was very helpful and knowledgeable and supplied top notch equipment.Thomas H.
Le client n'a pas laissé de commentaire.Terri P.
Le client n'a pas laissé de commentaire.Kirk P.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Jerry S.
When I first booked A truck for pick up in Omaha I was told 205 $total cost. I called back, I needed to pick it up in Bellevue. I was told it would be 226 $total cost. She couldn't tell me why it was gonna be 20 $more. When I got there I was told it did not include insurance and that I would have to fill up the tank before I dropped it off. I declined the insurance and after I filled it up I was into 260 $. I felt I was misled on the cost. The truck I rented definitely needs shocks, it was the most horrible ride from Omaha. Needless to say I was not happy with my experience with your company.Karen M.
Le client n'a pas laissé de commentaire.Ellen S.
Would only ask to please send a copy of the final receipt. Was told I'd get one in my email, which I never received.William W.
The online portion was difficult for me to use.. may have been operator errorMichael O.
Le client n'a pas laissé de commentaire.Tonya B.
Le client n'a pas laissé de commentaire.FRANK R.
Le client n'a pas laissé de commentaire.ANTHONY L.
wonderful experienceJacob S.
these guys are the best in BellevueGrant H.
Le client n'a pas laissé de commentaire.ronald P.
We couldn't have been happier.Edwin B.