Le client n'a pas laissé de commentaire.Debra B.
Customer Reviews for Cass Trailer Sales
(U-Haul Neighborhood Dealer)
Pour nous contacter
College Park, MD 20740
(On Route 1 at intersection with Greenbelt Road south of I-95, Near University of Maryland)
Services dans cet établissement :
- Mon-Wed: 9 am–1 pm
- Thur: Closed
- Vendredi : de 9 h a.m. à 1 h p.m.
- Sat-Sun: Closed
Heures d'ouverture spéciales
- 3/15/2024: Fermé
- 3/16/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Vaughn G.
Le client n'a pas laissé de commentaire.Toni W.
I like the self check in and getting the keys on my own, especially on short notice. Would like the process to be a little quicker and fewer steps.James B.
Le client n'a pas laissé de commentaire.Lavar J.
The lockbox is not covered, and we were standing in the rain the entire time we were doing mobile check-in.Kirstie F.
Le client n'a pas laissé de commentaire.NAKASHA R.
fix your app ... it sucks ... maintain your equipment ... no shocks, check engine light, impossible to adjust outside mirrors ... took 40 minutes to check out ... and i never was able to check back in.Robert O.
Le client n'a pas laissé de commentaire.Michelle P.
Good location good trucksJuan R.
this was put in for a pick-up due to the lack of knowledge of using a smartphone app. Once there it took over 30 minutes to gain access to the truck. and when we returned there were several charges that came up on the credit card when this prepaid when ordering this truck I am just so upset that this was charged on order, then on pick up of the truck and another on return we did not use this truck for more than an hourTamela B.
Le client n'a pas laissé de commentaire.Pamela L.
1. The equipment was sufficiently clean, Ok. 2. The link provided, THE APP navigation were NOT AT ALL INTUITIVE nor flowing. It required a lot of looking into multiple pages, and menus JUST to find where and how to get the reservation vehicle. 3. The Phone Customer Service REPRESENTATIVE who helped me get the vehicle and get me through the automated process was above average, very helpful, EXCELLENT!!!JUAN CARLOS V.
When I arrived to complete the check-in process on my mobile device, it took so long for the approval after I had successfully took selfie and provide front and back license. I had to call the 800 number which was annoying and they had to push it through. The app needs work because it did the same thing when I returned the truck. The page kept circling. Once that is improved, this will be a great process.Jannitta G.
Le client n'a pas laissé de commentaire.Jessica K.
Thanks for taking care of my forgotten item.Boning Y.
Mileage of the truck was very poor.Vikash G.
The address is Baltimore Ave (Not Blvd).Edward D.
Le client n'a pas laissé de commentaire.Aaron J.
This location was closed so we just dropped the keys.Scott H.
Le client n'a pas laissé de commentaire.Salima R.
Rental website was very slow the day of pickup. Not certain I would have been successful without the help of the attendant, who happened to be there prior to the 9am opening. He was extremely helpful and kind.Jennifer B.
Inform customers about hidden feescourtney H.
Perfect thank youKevin L.
The truck reeked of cigarettes and the tire pressure light came on immediately.Elise R.
Le client n'a pas laissé de commentaire.Troy P.
I have been coming to this same location for years and the owner Charlie is very efficient, professional and kind, no lines or waiting like renting from other locations, Highly, highly recommend this location!Derek F.
Everything was very Good. The attendant was on time. professional and prepared with the information that was required. Bill was prepared. Keys were ready. All was set.Dave F.
Le client n'a pas laissé de commentaire.Khadijah P.
I had some difficulty getting the key from the lock box, I didn't know once you enter the passcode you have to turn the small silver lever all the way to the right, then pull lock open.Betty O.
Le client n'a pas laissé de commentaire.Katrina J.
Le client n'a pas laissé de commentaire.Rhina O.
Everything worked out great!Deshon M.
The Owner was outside at the Truck waiting for me to arrive. Very helpful getting me on my way with the online Apps, would highly recommend. AAA+++William E.
Le client n'a pas laissé de commentaire.MARK K.
The customer service was excellent.Jeremiah W.
Great location for Greenbelt and efficient service.Betty O.
Le client n'a pas laissé de commentaire.Terry W.
Le client n'a pas laissé de commentaire.Terry W.
Le client n'a pas laissé de commentaire.LaVerne B.
Le client n'a pas laissé de commentaire.Turner P.
Le client n'a pas laissé de commentaire.Einstein N.
Le client n'a pas laissé de commentaire.Jamal H.
Le client n'a pas laissé de commentaire.Qiuhua Z.
Le client n'a pas laissé de commentaire.Khayan L.
Le client n'a pas laissé de commentaire.Angela W.
More lightingIlma M.
Le client n'a pas laissé de commentaire.Nadahla J.
Le client n'a pas laissé de commentaire.Edgar C.
Le client n'a pas laissé de commentaire.Abel B.
Nothing that I could notice.Michael R.
Mobile check-in didn't work, we were lucky someone was there, and even so it was complicated and cumbersome.Eugene H.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Arinjoy D.
Behavior of this branch is rude. They overcharged me and did not answer my emails. I went to their office 3 times and when they see a costumer, they enter the building, lock the door, and pretend that no one is here. I never suggest my friends to use their services.Samrad B.
Le client n'a pas laissé de commentaire.Ericka H.
Le client n'a pas laissé de commentaire.Roger C.
Le client n'a pas laissé de commentaire.craig H.
Le client n'a pas laissé de commentaire.Seth L.
Le client n'a pas laissé de commentaire.Dylan R.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.Jenneh B.
Truck was parked in a way that made it difficult to pull out.Sage L.
Le client n'a pas laissé de commentaire.Kimberley N.
Le client n'a pas laissé de commentaire.Olivia A.
The only thing that I did like is sumite my driver's license the day before and when I went to pickup up the rental I had to submit another copy this slows the proces. Other than that I love the convince of itMohamed B.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Mohsen Z.
Even though the place was not inviting it was convenient so thanks for allow me to use U-HaulShelia Q.
Le client n'a pas laissé de commentaire.Thomas W.
It was very difficult getting in contact with your representative and when I called your customer service the lady was rude. If you're going to have this type of setup I would advise better customer support and a more diligent on site assistants.Wilfred D.
Le client n'a pas laissé de commentaire.MOHAMMAD YOUSAF A.
I would like to recognize Mr. Charlie for being so kind and professional assisting me with the rental truck on Monday, January 17, 2022.bibidi A.
Charlie was great. ThanksMICHAEL R.
The lot could have been a little more well lit. I'm not sure what you consider clean but the cupholders inside the cab and on the outside was visible dirt. Also it took very long to even get the truck once we arrived at the lot and that really ate into our moving time.Toni M.
Le client n'a pas laissé de commentaire.Christopher B.
Be sure the gas cup is not so tight that it's harder to openChristopher A.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Jill T.
Le client n'a pas laissé de commentaire.DEXTER LEON A.
App malfunctioned and I couldn't complete the dropoff.Timothy C.
Le client n'a pas laissé de commentaire.Jodi D.
Le client n'a pas laissé de commentaire.JULIO C.
Le client n'a pas laissé de commentaire.MOREEN M.
give some info to the people who are dropping off the vehicle we had rented.MICHAEL S.
Le client n'a pas laissé de commentaire.Yoshihiro S.
The U-Haul mobile app has bugs. After trying to upload an odometer image several times, I had to give up and ask the manager to finish the return of the truck. I'm giving ,5 stars because the location is convenient and the manager was great. But U-Haul needs better software testing and development practices. Also, on my phone, you sometimes can't see the field whole typing... Come on guys. Get it togetherDavid J.
Le client n'a pas laissé de commentaire.DANIEL H.
Truck is old with no shock and poor to drive for a long distance movementAbiodun O.
The location and truck were fine. It was the online rental experience that was unacceptable. Took 1,5 hours to get the truck off the lot. TerribleRACHELLE K.
See my previous comments about my pick up location. I will never rent from UHAUL and I hope nobody ever does. Worst experience of my life!!!!!Curt R.
The car I drove (with the Arizona registration) is a death trap 瘝! You need to work on the suspensions, the steeering wheel (very weak and could cause a catastrophe). Also, your customer service line must be active at all times.Divine A.
I have a 7am reservation and there's a delayed pick up of 8:45 am. My later schedule was consequently affected.Bo-Yuan H.
Le client n'a pas laissé de commentaire.Mavis C.
Le client n'a pas laissé de commentaire.VALERIEANN P.
Nothing, This location was outstandingkevin E.
DO NOT, I repeatâ€¦. DO NOT schedule your system maintenance during the middle of the day! People get exhausted with the moving process already and then when they want to return the vehicle, they find out that the website is down because of a stupid system maintenance during the day! Please fix this!!Keshav S.
Le client n'a pas laissé de commentaire.Rashida B.
The cargo van is excellent. However the app is not working when returning the van. It took me around one hour, and finally I turned to the uhaul.com website to get everything done.Mingwei Z.