Customer Reviews for Cass Trailer Sales
(U-Haul Neighborhood Dealer)

587 évaluations

8907 Baltimore Blvd   College Park, MD 20740
(On Route 1 at intersection with Greenbelt Road south of I-95)

(301) 220-3289

Heures d'ouverture de l'établissement

  • Lun au mer : 9h am à 1h pm
  • Jeu : fermé
  • Ven : 9h am à 1h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/8/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(301) 220-3289

8907 Baltimore Blvd
College Park, MD 20740
(On Route 1 at intersection with Greenbelt Road south of I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 9h am à 1h pm
  • Jeu : fermé
  • Ven : 9h am à 1h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/8/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenneh B. 
Évaluation :
4

Truck was parked in a way that made it difficult to pull out.

Sage L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia A. 
Évaluation :
5

The only thing that I did like is sumite my driver's license the day before and when I went to pickup up the rental I had to submit another copy this slows the proces. Other than that I love the convince of it

Mohamed B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohsen Z. 
Évaluation :
3

Even though the place was not inviting it was convenient so thanks for allow me to use U-Haul

Shelia Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
2

It was very difficult getting in contact with your representative and when I called your customer service the lady was rude. If you're going to have this type of setup I would advise better customer support and a more diligent on site assistants.

Wilfred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD YOUSAF A. 
Évaluation :
5

I would like to recognize Mr. Charlie for being so kind and professional assisting me with the rental truck on Monday, January 17, 2022.

bibidi A. 
Évaluation :
5

Charlie was great. Thanks

MICHAEL R. 
Évaluation :
4

The lot could have been a little more well lit. I'm not sure what you consider clean but the cupholders inside the cab and on the outside was visible dirt. Also it took very long to even get the truck once we arrived at the lot and that really ate into our moving time.

Toni M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

Be sure the gas cup is not so tight that it's harder to open

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER LEON A. 
Évaluation :
5

App malfunctioned and I couldn't complete the dropoff.

Timothy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jodi D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOREEN M. 
Évaluation :
3

give some info to the people who are dropping off the vehicle we had rented.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yoshihiro S. 
Évaluation :
5

The U-Haul mobile app has bugs. After trying to upload an odometer image several times, I had to give up and ask the manager to finish the return of the truck. I'm giving ,5 stars because the location is convenient and the manager was great. But U-Haul needs better software testing and development practices. Also, on my phone, you sometimes can't see the field whole typing... Come on guys. Get it together

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
2

Truck is old with no shock and poor to drive for a long distance movement

Abiodun O. 
Évaluation :
5

The location and truck were fine. It was the online rental experience that was unacceptable. Took 1,5 hours to get the truck off the lot. Terrible

RACHELLE K. 
Évaluation :
2

See my previous comments about my pick up location. I will never rent from UHAUL and I hope nobody ever does. Worst experience of my life!!!!!

Curt R. 
Évaluation :
3

The car I drove (with the Arizona registration) is a death trap 瘝! You need to work on the suspensions, the steeering wheel (very weak and could cause a catastrophe). Also, your customer service line must be active at all times.

Divine A. 
Évaluation :
3

I have a 7am reservation and there's a delayed pick up of 8:45 am. My later schedule was consequently affected.

Bo-Yuan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mavis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIEANN P. 
Évaluation :
5

Nothing, This location was outstanding

kevin E. 
Évaluation :
5

DO NOT, I repeat…. DO NOT schedule your system maintenance during the middle of the day! People get exhausted with the moving process already and then when they want to return the vehicle, they find out that the website is down because of a stupid system maintenance during the day! Please fix this!!

Keshav S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashida B. 
Évaluation :
1

The cargo van is excellent. However the app is not working when returning the van. It took me around one hour, and finally I turned to the uhaul.com website to get everything done.

Mingwei Z. 
Évaluation :
1

Get rid of online processing. It was a nightmare and the only way I was able to get through it was because the owner/manager showed up on site. I tried to call UHaul directly when I ran into problems, and I was on hold indefinitely until the owner/manager showed up. The online check-in and check-out is absolutely awful. I would not recommend this to anyone, and rather, will tell people to rent from anyone but UHaul. Really terrible experience, but the owner/manager was so nice and very helpful. If he did not show up, I don't know what we would have done.

Stacie P. 
Évaluation :
5

I would recommend having at least one person on the location even though the online process was smooth, having a person (even in a closed office) would increase reliability.

Somesh B. 
Évaluation :
1

19.95, huh? Really? What about the 25$ for a CDW fee? What the fuck is CDW? Why not include that in the ad, you fucking roaches? I ended paying over 3 times as much as advertised with all those shit hidden fees. I mean Jesus, I didnt even scratch anything. AND that doesn't include the damage protection fee or whatever. So I could've paid an extra 50$-whatever on top of this exorbitant price. You guys suck.

Selim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nahid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis E C. 
Évaluation :
5

Thanks a million

ANGELA C. 
Évaluation :
4

There are two buildings at the cass trailer sales location, and I was confused as to which office building was where the key pickup box was. Perhaps additional descriptions about the correct building in addition to the aerial map view of the building would be helpful for future customers.

Gloria K. 
Évaluation :
2

location is a lot with a closed office

alessandra M. 
Évaluation :
5

The pickup and dropoff procedures are a bit time consuming, but effective to avoid a bad rental.

Joseph P. 
Évaluation :
5

Thank-you for a facilitating a great moving day!

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel V. 
Évaluation :
5

3rd party renter was awesome! I had to return my truck early for a refund and he stated he had never done one before but proactively called uhaul to figure out how to do it. Definitely going back here in a couple weeks!

darryl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
4

Have a person on site.

Alana B. 
Évaluation :
4

Explain better the people less pick up process

Victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
4

Your check in process was quite tedious! It was my first time renting only by cell phone!

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana D. 
Évaluation :
2

I was overcharged $20 because the self return was having some technical issues and not working, plus the truck wasn't clean very dusty

Isaac J. 
Évaluation :
5

This is a great location convenient and centrally located and I was able to pick up 24/7 with the truck share option

Charles C. 
Évaluation :
5

Tell the cx how to secure the truck and the accessories left in at the drop off

ALAIN K. 
Évaluation :
2

Ordered equipment and was never informed that it would not be available

Chad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moises C. 
Évaluation :
1

Really really did not like that there is nobody at the location I do not like having to Do it all online or in an app. it's very frustrating doing it especially when my camera is not working and my storage space on my phone is running low so it keeps alerting me and making me restart. I understand that's not your problem but it's very frustrating and I'd rather it have somebody there. I only did it at this location because I was moving from a place in College Park to a place in College Park and it was easier. But I did not like having to do it all virtually type without anybody there.

Kristin P. 
Évaluation :
1

Please have the vehicle that is in stock available at the location. I went to the Greater Landover location where I had a reservation for a 9” truck at 8:30 pm on 11/5/20. Upon arrival and starting my pickup for 24/7 share , I received a message saying that I had to wait until the location opened the next day. I proceeded to reserve the next available truck at the location but the keys were not in the box specified. I spoke with a Uhaul representative and we went through all 6 boxes at the location and unfortunately did not find any keys. The representative found a new location with availability for me but it was further than I planned for the use of the truck. I was placed at an inconvenience and what was supposed to be an hour move turned into 4 hours. Completely unsatisfied with this service.

Jovan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedet F. 
Évaluation :
2

Not as a remote location. Took about 2 hours just to get checked in and 1 check the truck back in. The assistance from customer service was excellent but again i had to wait for nearly and hour to speak to someone.

Brenda H. 
Évaluation :
1

Have a representative there to assist with any questions or have more people working the phone to help

Alexandra G. 
Évaluation :
5

this is the first time I rented a u-haul and I will do it again.

MARILYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Md T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chaudhry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
3

I was so tired at the end of moving that I didn't do all of the pictures since I dropped the key in the box after parking. I hope this was ok and as you could see the truck was back as it was received.

Norma S. 
Évaluation :
2

No one was on site nor do they answer their phones or return phone calls. Checked in when we got there but barcode wasn't recognized and website said I didn't have a reservation. It took 45 minutes to get the van. Very frustrating process.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dovid Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia B. 
Évaluation :
5

Great Service

Mohamed W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mirian C. 
Évaluation :
2

Front number was falling apart. The gas gauge didn't work at all. No one answered the phones when we called. Kept saying sorry were having technical issues. The app was so buggy it rarely worked

Stephanie H. 
Évaluation :
5

Very convenient way to pickup and meet my needs to be able to do what I needed early and still have the remainder of the day to myself.

Nadia W. 
Évaluation :
5

The Cass location was awesome! We had a lot of trouble checking in via the website so Chuck in the office talked us through the entire process. He was wonderful! Would totally recommend this location.

Kimberly P. 
Évaluation :
3

This was a very tedious experience. The pick up was not bad but the drop off was not good at all. The system could not verify my location and I had to wait a long time to speak with someone. The person that helped me was great but the fact that I had to take several pictures to verify the condition of the truck and the gas mileage and the odometer is ridiculous. That took another 45 minutes and the pics still were not uploading probably. I should not have to do that. I'm not getting a discount to do that nor am I getting paid to do someone else's job. Self check out is supposed to be easy but it was a hassle especially in a dark parking lot

MARCIA M. 
Évaluation :
3

The check in was difficult.

Kevin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianne T. 
Évaluation :
4

I would recommend to a friend, but I would also tell them to be weary of the mileage count within the vehicle before using and to keep as proof of mileage for afterwards.

Ethan R. 
Évaluation :
5

Pick up took a full hour using my motorola e5 phone. A HUGE PAIN! You charged $20 for after hours drop off at 4 pm!!!! Must have been hidden deep in the fine print. Deceptive! The truck was good. Easy to use and return. Location is convenient.

John B. 
Évaluation :
2

I was charged for gas and a late return, this is incorrect information, I returned the truck with the same gas level as when it was picked up and returned it an hour early. The is upsetting to this these charges that should not have been on my bill. I was charged an extra $25 for no reason, I would not have returned the truck anyother way because I am aware of the extra charges. also the drivers side floor had mud on it. I hope to get the extra $25 refunded to me. I am disappointed for sure with this experience and hope this can be settled with fairness.

Cynthia B. 
Non les évaluations ont été soumises pour cet établissement.

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