Customer Reviews for Castle Moving Supplies
(Concessionnaire U-Haul dans le voisinage)

31 évaluations

3837 Ridge Rd   Cleveland, OH 44144

(216) 651-9090

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(216) 651-9090

3837 Ridge Rd
Cleveland, OH 44144

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

I was hooked up and on my way in a very timely manner. The staff was very friendly. Easy to find location.

Wyatt V. 
Évaluation :
1

Confusion with pickup. Unit was dirty, back door cables were wrapped up on rear door operator and could not close door. Had to call roadside. Got charged for a cleaning, and had to manually open and close the rear door by hand without assistance from the spring.

Joshua M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anton Z. 
Évaluation :
3

There was no indication of where the office was. It wasn't very clean. The gentlemen in the office had to call someone in order for the contract to be sent to me. The service was good though. They were helpful.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
1

Disgusting place, not a business but a run down shed with a unplowed and chuck/pot holes all over parking lot, my truck Ram 1500 bottomed out 2 times..... Nobody answered phone. This place should be shut down. It's gross and poorly run.

PATRICK B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY J. 
Évaluation :
1

In an unsafe neighborhood, issues with the app and wouldn't let me check in and set me back TWO HOURS

Caitlin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIRVON W. 
Évaluation :
2

Not my location I picked, I was going to walk to pick up truck and they moved pick up location to farther away and I couldn't walk I had to hurry and beg to try and get a ride to pick up the U-Haul. The pick up on ridge couldn't get into computer he had to have someone over phone do pick up on line.. reason I do pick up in person so I can have physical papers and that wasn't able to do it, I did not sign for it and when they sent me by email the papers the gas was wrong, the truck kept pulling and we had to stop every 2 hours to fill right front tire, truck would barely do speed limit.

Michelle K. 
Évaluation :
5

Get the rate correct PLEASE

DANIEL K. 
Évaluation :
2

I am sure I selected the self-service option, but I ended up having to be checked in by the employees at this location. I was told upon returning the truck that I didn't need to stay to be checked back in and I would get an email shortly. My truck was not checked back in until two days later which caused me a lot of stress.

Kara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerall H. 
Évaluation :
2

was basically self service, they rented a trailer that they had taken out of service and when trying to return I was told I had the wrong trailer.

Robert K. 
Évaluation :
2

Very rude people and the location was in a bad setting very weird like a horror movie scene

Donshell M. 
Évaluation :
2

During a winter storm having to return vehicle no one was there then charged 24,5 dont get it

WALTER D. 
Évaluation :
3

They didn't walk through the truck with me to make sure there was nothing wrong with it. They just gave me the key and sent me on my way LOL it was also freezing and it was the 3rd place your team sent me for a truck I booked far in advance.

Deidre H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip M T. 
Évaluation :
1

To maintain all clean. Now with Covid 19, staff was not using mask and didn't clean inside the truck. Place dirty and difficult to drive around. Too crowded.

Eddie R. 
Évaluation :
2

When I went to pick up the truck they did not have the dolly's or the furniture pads I had reserved. I had to wait almost two hours for everything to be gathered together before I could take the truck. I was late getting back for the movers to load the truck that caused delays in the whole day.

Angela B. 
Évaluation :
1

Truck had 1 headlight... i wasn't given a receipt upon returning... when n I returned fuel Guage was higher than what it was when I got it but 2 days after return I finally get a receipt and I have a fuel charge.. alsonit was VERY hard to find where I was to pick up the truck (a motor home behind a building)

Elizabeth C. 
Évaluation :
2

I think this was their first time ever renting out a U-Haul. The staff was very nice but they were inexperienced. The first truck they gave me was the wrong truck, it had no fuel in it, and had a flat tire. I didn't realize this until I got all the way back home. Then we had to drive all the way back to get the correct truck. I spent almost 2 hours dealing with all this.

Bryan P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eugene T. 
Évaluation :
3

There was some miscommunication at the beginning but that staff there quickly made it right and showed great professionalism

Dave B. 
Évaluation :
1

They rented my truck after i reserved at 2 weeks prior to pick up. Sent me to Ridge road with a very unprofessional Guy where we had to stand outside and he did everything on his phone. Charge me for insurance that i didn't want. I want my 45 dollars back. Tim Kidd .. order reservation 90449263

tim K. 
Évaluation :
2

Service rep was great- he arrived early and was very friendly and ptofessional. The process was very quick and trailer just what we needed. Pickup site was what appeared to be an unmanned, blighted commercial lot, but otherwise transaction was great.

Kathleeen S. 
Évaluation :
5

thank you for your service.

Tiffany W. 
Évaluation :
3

They are new , just need to learn the trade.

Mary S. 
Non les évaluations ont été soumises pour cet établissement.

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