Évaluations des clients Castle Rock Self Storage

Great experience! Thank you to te AMAZING family that manages this property (living above)!! Great customer service!

The folks here were very accommodating when the truck I reserved was not due back in time. They also offered additional items at no charge to help the move go more smoothly. Great people. I would recommend this location over others I've used.

Really isn't much to improve on. The entire process from reservation to return is easy.

I was in and out in 20 minutes including hookup. Great customer service and lickety split

Everything was great! Appreciate the staff at this location. Everyone is friendly, helpful and accommodating. I will definitely use again!

Nothing you guys at the castle rock uhal rule

Fast service, in and out!

I've used this location 2x in last month. They have always been kind, professional and friendly. “Kelly” was super nice, kind and understanding in a crazy time. She's a pleasure to deal with. Thank You!

First class operation, super smooth and very efficient!!

Nothing

Great service and assistance in the transaction from pickup to drop off. Thank you!

He made it incredibly simple. We drove up, he hooked it up and checked lights and we were done.

Very easy to pick up and drop off.

Very friendly and attentive staff. Made the experience very easy. Truck was pristine.

Very helpful and very quick.

Very friendly and efficient staff.

Kelly was great to work with. I rented 4 or 5 trucks in the past couple of weeks. Great and friendly service!

The person who took care of me to deliver the car and take it back we're great and very helpful!

Great customer service, very friendly, return was easy and painless. Will definitely use this particular uhaul in future moves

I HAVE ALREADY SUBMITTED A REVIEW. CANT IF GET THAT RIGHT 😡😡😡😡

Extremely clean vehicle. Well documented pervious damage. Vehicle in excellent condition. Online process was very easy to complete.

I was not the one to deliver the trailer, but my nephew had a satisfactory return experience.

Friendly and helpful

I have rented from uhaul before from other locations and hands down, Kelly was the most pleasant and informative representative I have ever dealt with!! Will only ever go back to this uhaul location!!!!

Primo customer service! Will drive past others to go to Castle Rock Self Storage for my U-Haul needs!!

Nothing. 150% Recommend. Very friendly, helpful & personable. Office staff was the nicest staff I have ever encountered. 10 STARS!

It was top notch service and extremely helpful and speedy. I will rent again!

The best U-Haul dealer I have ever worked with - they are first class. I would never consider going anywhere else!

Great, fast service, well-maintained equipment.

Easy access to equipment, personable office staff, seemed genuinely interested in helping me get what I needed for my move.

Nice experience.

husband and wife team at this location are excellent

Very friendly and helpful staff. Quick & easy drop-off.

Nothing. Very satisfied.

Definitely going to use this location for future needs, including a small move in December. Thanks!

Not all the equipment I requested. Requested 12 Pads. None. They made the comment that 4 other people a head of me didn't get pads. I requested this on line a week ahead of time. They where not friendly about it. Like they didn't care, and there going to be a service center. REALLY NOT GOOD.

Tje staff here has always been friendly and courteous. Ken Campbell & All Around Help and Consulting LLC Thanks you...

The service was great!

Do maintenance on the truck. Needs oil change Low tire pressure indicating light checked tire everything looked oaky

Nothing they were great

Very smooth process. Staff was friendly and helpful. Everything was ready when I arrived and they made the entire process hassle free.

Very friendly super quick drop off

No improvement needed. The uhaul personnel were very responsive, helpful and fair.

Great staff at this location, very friendly and prompt. I have made this my uhaul store based on my positive experience!

Had finished the rental and added gas to get at 7/8, add gas like received when picked it up, but was hard to get to that point when adding gas, so in returning the truck only used for 4 hours, (way before the 24 hours) you would think I would get a little discount., but did not. The people who were checking me out for returning, commented about tank was about 2,3 gallons less then when first received, tried to explain, "did add gas it was hard to get to 7/8 of tank", so he was going to charge me 4.00 a gallon to fill it to the 7/8, so naturally did not want to spend $4.00 a gallon, which would of come to $8.00 to $ 9.00 or more. At that time he could of given me a BREAK. So had to go back and add gas, but ended up giving more to tank to get to 7/8. I said when returned, "I ended up giving you more to tank to get to 7/8, almost 4 gallons more will I get credit for this" and answered NO! NOT FAIR!. I would also mention, he did not have a mask on throughout this conflict indoors and outdoors. So that is why I entered POOR, AND NOT RECOMMEND TO FRIENDS. Date of rental was Oct 12th, 2020. Paid 106.64, in Castle Rock, co, contract #80966430. charlied13@juno.com Thank you, Charles Dimino

Both employees hustled to assist customers.

Kelly is great knows her job, super friendly and professional.

Truck had some exhaust issues was VERY loud notified the staff of the issue.

I have nothing but rave reviews for this location. Picking up the rental truck was quick and easy and returning the rental truck was the same. I was greeted by friendly, happy staff before I hit the door both times. They were fantastic! Good job! Rave reviews for this location.

Always friendly and have equipment ready

good

Very helpful

Great service, availability and price! The people are fantastic too!

Reserved moving blankets 3 weeks prior and was not notified zero were available for rent. Had to purchase what we had money to afford at $15 each.