Évaluations des clients Castle Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Castle Self Storage

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christopher D.
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Le client n'a pas laissé de commentaire.

CECIL S.
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Le client n'a pas laissé de commentaire.

Stephanie T.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Friendly staff! Great experience overall.

michael F.
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Cortnee was very knowledgeable and professional thanks for making my experience great. Thanks again and keep up the good work Cortnee

herman H.
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No improvement necessary, U-Haul associate at North East Mini Storage was fantastic she accommodated all of our needs and questions.

David G.
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Le client n'a pas laissé de commentaire.

Amy A.
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It was great.

Caitlin S.
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Le client n'a pas laissé de commentaire.

Gregg B.
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Le client n'a pas laissé de commentaire.

VINCENTPAUL M.
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Le client n'a pas laissé de commentaire.

Princetta J.
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Le client n'a pas laissé de commentaire.

CHRISTINE W.
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Le client n'a pas laissé de commentaire.

James W.
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Customer service was very professional

Ginger K.
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Le client n'a pas laissé de commentaire.

STEPHANIE H.
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Le client n'a pas laissé de commentaire.

JOHN I.
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Had to Rent-A-Car and drive to Maryland 30 miles away to get a U-Haul.

Charnise F.
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Nothing the ladies that help me me were great and very helpful/ friendly

Chance B.
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Le client n'a pas laissé de commentaire.

William T.
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This office added an additional 5 miles to my total price. I wrote down the miles when I parked to truck.

Megan M.
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Only a couple of parking spots, so difficult to maneuver large moving truck

Felicia B.
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Le client n'a pas laissé de commentaire.

Vivian A.
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Very perfessional

James R.
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When I rented the van i was told there was going to be a $65 hold on my card, I replied $65 the uhaul employee stated yes but don't worry that won't be the final price. I assumed this meant it was going to be a cheaper cost when I went to settle up another employee stated the coast was $69 plus I put $10 gas in the van. So basically I paid close to $80 to use a van for for not even 2 hours time. I tried to explain this to the 2nd employee stated that the other employee should have explained it better to me. I said well how is this my fault and I tried to talk things out and with the employee and have a better understanding of the situation she began talking over me and and stated well I could have charged you more basically being a smart ass to me. No one should be treated this way when renting a vehicle.

Andre A.
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Le client n'a pas laissé de commentaire.

Maritza A.
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Le client n'a pas laissé de commentaire.

Kerry J.
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Le client n'a pas laissé de commentaire.

Joanne F.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

GERALD S.
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When I dropped it off I told him that the windshield wipers need to be replaced

Sheila S.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Marcus F.
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Efficient and quick. Location was clean!

Travis C.
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My grandson actually hauled the trailer to Maryland to a storage facility that we rented to hold our goods while we finalized our main move in September. He submitted the paperwork to the clerk and she told him where to leave the trailer when it was empty. The next day I received a cal from u-haul asking where the trailer was. I contacted my grandson, got the information from him, and relayed it to the lady when she called the next day. It turned out that we had delivered the trailer to the wrong u-haul location which is very close to the one that expected it. She indicated that she did not understand why the place that we left it did not record the trailer as being returned. But everything worked out OK. All in all our experience in Maryland was OK and I will rent from u-haul a large truck when we move in September.

Jaffet F.
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When charging the client, be upfront about rental for the days chosen. I understand mileage is later factored in. My rental case out to be approximately $315, which is not accurate for the two day rental plus mileage.

KARIDA C.
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Service is always friendly no matter who is checking you out. It was quick, easy, and the van smelled like Fresh Pine when I got it. I choose this place every time I need to rent a van.

Christopher C.
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Le client n'a pas laissé de commentaire.

Gregory E.
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When paying for a service, the customer should not have to be made to travel to multiple locations for the goods or services in which they are paying. It does not seem like good business practices to change locations from which a service was ordered and give the customer no recourse but to have to waste their time that they are paying for, to go to a different location in order to get what they have rented. I have rented with u-haul in the past but this last experience has left a lasting bad taste in my mouth.

Jennifer D.
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nothing everything was wonderful

Denise Y.
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Amanda was professional, friendly and efficient. Would definitely return to this location.

Ivan G.
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Le client n'a pas laissé de commentaire.

BLAIR S.
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Le client n'a pas laissé de commentaire.

William O.
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Le client n'a pas laissé de commentaire.

leroy C.
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No problem

JACKIE W.
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The person that I spoke with when I went to go and pick up the truck was only worried about being on her phone. I was given no instructions on how to drop it off. I had to call Uhaul to get instructions and then the box wasnt even there for me to drop off the key. I had to end up putting it in a payment box.

Lauren B.
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The lady who helped us was so friendly and knowledgeable.

Antonia G.
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Check in person name Landon was very rude. Told me to leave after asking about why she checked in my gas tank at 1/4 when it was above the line. I received my truck right in the middle of 1/4 and 1/2. When 18 miles. That doesn't even make sense. She then gave me the u haul number and told me to leave. I had both my kids (4 and 1) with me. I told her I was not leaving until it was solved. She then went in the back office and called “her boss” who she was referring to as babe speaking nasty about me. I remained calmed and continued my on speaker conversation to u haul. She comes from the back claiming her manager said that I need to leave. I ask for her managers number and she refused to give it to me. So I asked her to call and put it on speaker. Instead of using the company phone she uses her cell phone to call a guy named Robert. Who says if they asked for me to leave then I should respect their wishes. And I ask for his name and position so I can report him as well because there is no reason I'm being asked to leave unless it's a race issues. I'm not making a scene at all. She goes she feels uncomfortable and sayings that her name is Landon and it's sir. I continue my conversation with u haul who lets me know someone will reach out to me later about this dispute. It's upsetting that they have no problem charging my card but getting it back takes forever. This is not the first time they have lied about how the truck was returned so I took a picture of where the mileage and gas tank was. I showed this picture to Landon and who admitted it was not on the 1/4 prior to calling whoever. But said she put it there because the contract says if it's at the 7/16 line they have to put it 1/4. Sounds like more lies to me. A 3 hour rental for 18 miles for an estimate charge of $50 turns into close to $100 because employees are dishonest about where the gas tank level is. Dissatisfied once again with castle storage in white plains or la plata md.

Jason I.
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Le client n'a pas laissé de commentaire.

Stanley B.
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Clean well run business

Alun P.
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Transmission on truck was not great and cup holder was broken - frustrating on a long distance move

linda S.
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Le client n'a pas laissé de commentaire.

Arthur F.
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Very clean facility and truck. Superior assistance from the staff working during the time I was there. I would highly recommend this location to others.

Leopoldo N.
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For the most part, the exterior and the interior were clean with the exception of a foul smell in the interior of the vehicle that made it difficult to drive for the first hour.

Leroy F.
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Not much, the service was great!!!!

Karida C.
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Le client n'a pas laissé de commentaire.

Michael M.
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Some type of beeping alarm keep going off as I drove the vehicle. I could not figure out what the alarm was for or why it was sounding.

John H.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

Charlotte W.
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employees were very helpful... CAW

Ramon A.
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Le client n'a pas laissé de commentaire.

Michelle B.
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Le client n'a pas laissé de commentaire.

Cynthia B.
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The headlight was out and the side view mirror on the passenger side was broken. But, she exchanged our truck with no further problems.

Hans F.
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Air freshener for the truck

Carla W.
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Le client n'a pas laissé de commentaire.

Kezell P.
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Le client n'a pas laissé de commentaire.

SIDNEY H.
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O had trouble with the app. It needs to more user friendly. I was set up by Jenna but when I came back several hours later after hours I had to go on the app & do it all over again.

Cecelia F.
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N/A

Warren G.
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I had a 26 foot truck. There was no space to park the truck if arriving after hours.I was not told that I needed a code to enter and leave after hours. To get the truck to a safe parking location, I followed another customer that had a code, into the strorage area to park the truck. I then could not get out unless I had a code. I was fortunate because the facility manager was just leaving and allowed me out. There should be a more definitive notice about having a code if arriving after hours at this location. Also had no space to park a 26' truck outside the fenced storage area if I didn't have a code. The manager was very helpful, friendly and understood my dilemma

karen S.
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The customer service and representation was excellent. They answered all questions in a professional manner and with a smile. I would highly recommend renting a U-Haul and Storage Unit from them. Thanks, Karen

Gwen R.
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Le client n'a pas laissé de commentaire.

Leatha B.
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I love the way U-Haul allows you to check the trucks out through their app. We needed the truck early and if we would have waited for the Lobby to open we wouldn't have been able to do anything until 9:30 or 10:00 2-3 hours wasted.

Carolyn D.
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Le client n'a pas laissé de commentaire.

Yolanda B.
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n/a

Frank B.
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The customer service was very good.

Roger B.
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Le client n'a pas laissé de commentaire.

Karida C.
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Le client n'a pas laissé de commentaire.

Yolanda B.
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N/A

Frank S.
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Le client n'a pas laissé de commentaire.

Mike U.
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Le client n'a pas laissé de commentaire.

Charles W.
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Le client n'a pas laissé de commentaire.

michael L.
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Gate locked. No designated place to park truck. Online Turn in process complicated.

Eileen B.
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Le client n'a pas laissé de commentaire.

David W.
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Customer Service Rep was outstanding and very professional! Thank you!

Laurianna W.
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Le client n'a pas laissé de commentaire.

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WOW! You made our move go smoothly without all of the unnecessary stress of moving. You were professional, answered my endless questions, and our truck was ready . Thank you, so much! Happy, Happy!

David H.
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The experience was great. No problems, good truck. Reasonable ratse and very good customer service.

Gregory C.
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Le client n'a pas laissé de commentaire.

Christopher M.
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In and out in 5 minutes. I spent more time renting a rug shampooer then I did a u-haul. The online check-in process is superb.

Teresa B.
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I would recommend using both uhaul locations. I had a good experience with this Franchise. Even the company service representative (Judy) Was helpful.

Kelly H.
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Nothing needs to improve. I did not catch the name of the young lady that helped me. She was there Tues 10/2/18 when I picked up the truck and she checked me out when I returned on 10/3/18. She is an asset to your company. I have never dealt with such a kind and helpful person in customer service. She was absolutely amazing! Her customer service is beyond excellent and she the first reason I would recommend your business. You can get a good moving truck anywhere- but that type of kind and personal service is hared to find these days!

Robert H.
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See my e-mail response.

Sean S.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

DEMOND D.
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Great customer service. Brian Davis helped with my rental. He was very friendly and helpful I wWould differently recommend others rent from Castle Self Storage.

Toronda M.
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Le client n'a pas laissé de commentaire.

Toronda M.
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Le client n'a pas laissé de commentaire.

Charnice R.
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Location did not have appropriate vehicle size that I needed. Agent was not knowledgeable on adding collision and damage insurance to my contract. Customer service was not available, or able to assist with adding insurance to my contract.

Jeremy G.
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It's really great that you want a survey about your independent owners, but you're not willing to accept a survey about your own mediocrity and embarrassment. While there was nothing particularly wrong with Castle or iStorage, there was everything wrong with Uhaul in this transaction. Uhaul was terrible!

Non reviews have been submitted for this location.

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