Le client n'a pas laissé de commentaire.Surronda S.
Customer Reviews for Castle Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tamara R.
Vacuum the inside of remtal and make sure all lights on your vehicle are working properly. Safety issue.Colleen J.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.William K.
There is always kindness, efficiency and excellent service provided at this location. Thank you so much!Theresa J.
Everything was done professionally. I was pleased with the service I received.Gary R.
Le client n'a pas laissé de commentaire.Michelle P P.
Gary was absolutely amazing!!! I will certainly use this location in the future.Tracey J.
Le client n'a pas laissé de commentaire.Clark G.
Le client n'a pas laissé de commentaire.Kurt W.
I paid almost 90 $for two days and still they tried to charge me for another 100 $something for no reason because I did fill the tank back up and for the miles I may have went a lil over the amount I said I would be driving but still another 100 $is not a little bit of moneyBRITTANY D.
Le client n'a pas laissé de commentaire.Melvin M.
Le client n'a pas laissé de commentaire.Nathan C.
Le client n'a pas laissé de commentaire.Fern J.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Natasha B.
Le client n'a pas laissé de commentaire.Marvin D.
Truck had small oil leakLisa Y.
Le client n'a pas laissé de commentaire.LARRY A.
The representative was very pleasant & helpful! Great customer service!!CHARONDA B.
Le client n'a pas laissé de commentaire.Linwood B.
This was an excellent site. It would have been even better if it had more space and a larger inventory of trucks.Sherri R.
The uhaul web page is problematic and not up to date on truck statuses. Difficult to tell what trucks were available at what location.Eric L.
Castle Storage representatives are professional, knowledgeable, friendly and helpful. I've rented U-Haul's many times from Castle Storage due to the ease of expediting a rental in an efficient manner. They are a super group of people that take very good care of their customers!Shelley F.
Le client n'a pas laissé de commentaire.CHRISTOPHER O.
Very polite and service was greatKevatte J.
Fix the automatic checking process. Took too long and confusingMichael K.
Perfect service! Would highly recommend!Alicia L.
Le client n'a pas laissé de commentaire.Stephen B.
Staff was very friendly during both visits and were genuinely happy to help. Vehicle was clean and ran well, having no issues at all.SEAN F.
The staff was very friendly and worked quickly to get me on the road. They were professional and the environment was clean and welcoming.Amy B.
This was a great customer service experience. The young ladies that assisted me were very pleasant and friendly, had a great attitude, was very knowledgeable about completing the documents fast and efficiently and had me out the door in no time. One was in training and she got me started while the other one working on something else. Both together made it a great customer service experience. ThanksCharles B.
Le client n'a pas laissé de commentaire.Toronda M.
Very nice and helpful staffVernell M.
The pickup place was wonderful and the staff was more than accommodating. Highly recommend Castle Self Storage - easy in, easy out!!! Excellent, EXCELLENT place to work with!!! Thank you for saving my day after dealing with the incompetence of U-Haul corporate. What I am upset with is U-Haul in general. I made reservations +2 weeks prior to pickup at a specific location and time. I had people coming from out of town, over 100 miles, to help pack up my mothers home. I was very specific with the pickup location and time because of the coordination. I did not receive a phone call the evening prior to pickup. I called, waited for over 20 minutes only to get transferred to the regional office where I waited for another 15-20 minutes. This is when I found out the pickup location changed and the time was 4 hours after my original pickup time. Why even try to set a time? I gave ample lead time for the rental to ensure my pickup location and time would be fulfilled, but I guess I am wrong and am disappointed with U-Haul corporate for dropping the ball and adding another layer of stress into an already stressful day.Craig L.
Le client n'a pas laissé de commentaire.Toronda M.
The rep at this location was wonderful. Very efficient and on top of it. Made everything quick and easy.NANAKO W.
Le client n'a pas laissé de commentaire.Ann C.
Le client n'a pas laissé de commentaire.Jeff Z.
Le client n'a pas laissé de commentaire.nathani B.
Le client n'a pas laissé de commentaire.Marco W.
I would not recommend this location because they called me the next day to accuse me of still having their equipment and I handed the keys to someone at the front desk and when I drove by later on the same day the truck was reversed the way I parked it so they let me know they seen that the truck is backAnthony R.
I encountered three employees during my rental and all three were very knowledgeable and professional and very helpfulRonda S.
Probably have a few more small vehicles on handOwen A.
Le client n'a pas laissé de commentaire.Kristian C.
My experience was great. Landon (employee) was very courteous, friendly and professional. I would definitely recommend the Uhaul service at Castle Self Storage.Maureen T.
Chris was very helpful. Check-in was a breeze. Overall, great experience! Will be renting from them again.Jonathan H.
Le client n'a pas laissé de commentaire.STEPHANIE L.
Le client n'a pas laissé de commentaire.Robert B.
The truck was dirty. Also, for U-haul in general, I believe this is my last U-haul rental, the price per mile is too excessive.Robert M.
Le client n'a pas laissé de commentaire.Jeanette W.
Equipment and storage area were clean and ready to go, Personnel were great, they made the experience quick and easy as well as being extremely friendly.STEVEN B.
Excellent customer service here,great place.Robert B.
Le client n'a pas laissé de commentaire.Adrianna R.
Le client n'a pas laissé de commentaire.Romaro W.
Le client n'a pas laissé de commentaire.christopher D.
Le client n'a pas laissé de commentaire.CECIL S.
Le client n'a pas laissé de commentaire.Stephanie T.
Friendly staff! Great experience overall.Matthew B.
Cortnee was very knowledgeable and professional thanks for making my experience great. Thanks again and keep up the good work Cortneemichael F.
No improvement necessary, U-Haul associate at North East Mini Storage was fantastic she accommodated all of our needs and questions.herman H.
Le client n'a pas laissé de commentaire.David G.
It was great.Amy A.
Le client n'a pas laissé de commentaire.Caitlin S.
Le client n'a pas laissé de commentaire.Gregg B.
Le client n'a pas laissé de commentaire.VINCENTPAUL M.
Le client n'a pas laissé de commentaire.Princetta J.
Le client n'a pas laissé de commentaire.CHRISTINE W.
Customer service was very professionalJames W.
Le client n'a pas laissé de commentaire.Ginger K.
Le client n'a pas laissé de commentaire.STEPHANIE H.
Had to Rent-A-Car and drive to Maryland 30 miles away to get a U-Haul.JOHN I.
Nothing the ladies that help me me were great and very helpful/ friendlyCharnise F.
Le client n'a pas laissé de commentaire.Chance B.
This office added an additional 5 miles to my total price. I wrote down the miles when I parked to truck.William T.
Only a couple of parking spots, so difficult to maneuver large moving truckMegan M.
Le client n'a pas laissé de commentaire.Felicia B.
Very perfessionalVivian A.
When I rented the van i was told there was going to be a 65 $hold on my card, I replied 65 $the uhaul employee stated yes but don't worry that won't be the final price. I assumed this meant it was going to be a cheaper cost when I went to settle up another employee stated the coast was 69 $plus I put 10 $gas in the van. So basically I paid close to 80 $to use a van for for not even 2 hours time. I tried to explain this to the 2nd employee stated that the other employee should have explained it better to me. I said well how is this my fault and I tried to talk things out and with the employee and have a better understanding of the situation she began talking over me and and stated well I could have charged you more basically being a smart ass to me. No one should be treated this way when renting a vehicle.James R.
Le client n'a pas laissé de commentaire.Andre A.
Le client n'a pas laissé de commentaire.Maritza A.
Le client n'a pas laissé de commentaire.Kerry J.
Le client n'a pas laissé de commentaire.Joanne F.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Michael K.
When I dropped it off I told him that the windshield wipers need to be replacedGERALD S.
Le client n'a pas laissé de commentaire.Sheila S.
Le client n'a pas laissé de commentaire.John M.
Efficient and quick. Location was clean!Marcus F.
My grandson actually hauled the trailer to Maryland to a storage facility that we rented to hold our goods while we finalized our main move in September. He submitted the paperwork to the clerk and she told him where to leave the trailer when it was empty. The next day I received a cal from u-haul asking where the trailer was. I contacted my grandson, got the information from him, and relayed it to the lady when she called the next day. It turned out that we had delivered the trailer to the wrong u-haul location which is very close to the one that expected it. She indicated that she did not understand why the place that we left it did not record the trailer as being returned. But everything worked out OK. All in all our experience in Maryland was OK and I will rent from u-haul a large truck when we move in September.Travis C.
When charging the client, be upfront about rental for the days chosen. I understand mileage is later factored in. My rental case out to be approximately 315 $which is not accurate for the two day rental plus mileage.Jaffet F.
Service is always friendly no matter who is checking you out. It was quick, easy, and the van smelled like Fresh Pine when I got it. I choose this place every time I need to rent a van.KARIDA C.
Le client n'a pas laissé de commentaire.Christopher C.
When paying for a service, the customer should not have to be made to travel to multiple locations for the goods or services in which they are paying. It does not seem like good business practices to change locations from which a service was ordered and give the customer no recourse but to have to waste their time that they are paying for, to go to a different location in order to get what they have rented. I have rented with u-haul in the past but this last experience has left a lasting bad taste in my mouth.Gregory E.
nothing everything was wonderfulJennifer D.
Amanda was professional, friendly and efficient. Would definitely return to this location.Denise Y.
Le client n'a pas laissé de commentaire.Ivan G.
Le client n'a pas laissé de commentaire.BLAIR S.