Customer Reviews for Castors Auto & Truck Repair
(Concessionnaire U-Haul dans le voisinage)

145 évaluations

883 Jarvis Rd   Sicklerville, NJ 08081
(S Of Rt 706)

(856) 783-5429

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/28/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(856) 783-5429

883 Jarvis Rd
Sicklerville, NJ 08081
(S Of Rt 706)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/28/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Keep on truckin!!😄

Carl D. 
Évaluation :
1

Horrible ans rude customer service. After no to limited parking i found an open spot. And then the woman aaked me to move my car "next to the other car". So i moved it to where i aaaumed she was speaking of. I get a call 10 mins into my drive and a man gives me attitude and I quote "you parked in fron of my bay door. I know she specifically said to you 'next to pickup truck'." He was not there and that was NOT what she said. This was an extra 18 miles THEY CHARGED ME FOR to come back and move my car. Seems like a scam to be honest. I never take the time to write reviews but this was exceptionally poor concerning service.

Vito L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Overall uhaul customer service stinks. You sent me 42 miles from my home to pick up the truck. That caused me a lot of stress that I didn't need. I will think twice before I rent from uhaul again.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Everything went very smoothly at this location. The gentleman I spoke to when I arrived was very helpful and professional. Excellent customer service with a smile. I will be telling others in need of a rental that this location is highly recommended.

KELLY R. 
Évaluation :
5

The daughter, father and grandfather were very nice.

Shao Ming H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiana W. 
Évaluation :
5

Awesome service!

Joe I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The lady I dealt with as well as the owner were super nice and professional. The truck was clean and in good shape.

Shawn T. 
Évaluation :
2

The truck was not clean when I got it. Old cup and pieces of styrofoam in the cab, and the back had trash, hair clips and ties on the floor. I ordered a hand truck/dolly that was not in the truck. I did Mobile pickup and when I got in the truck the check engine light was on and the fuel economy gauge was not working. I then called customer support who transferred me to roadside assistance. I spent over 3 hrs on the phone with uhaul customer service and roadside assistance to get a resolution. They stated since the pickup place was closed they would have to send roadside assistance out. I picked up the truck at 6pm and roadside assistance made it out at midnight. They checked the truck and said it was the O2 sensor and that the vacuum seal was broken. He said it was driveable but would burn fuel faster. I lost the first 6 hours of my reservation dealing with these issues. He was unable to fix the vacuum seal or the fuel economy gauge. I called uhaul customer support to make sure that the truck not being cleaned, the mechanical issues and the missing dolly/hand truck were all noted but they said they couldn't do anything on their end. Truck drove from point A to point B so that was good. In the end I was still charged for the dolly/hand truck that I never received on my receipt and nothing was done by uhaul for the wasted hours.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice A. 
Évaluation :
5

I enjoyed the hospitality received from this location the owners felt like family after 5 mins of walking in the door. I would definitely refer all my friends and family to this location. I also plan to use this location for all my future travel needs. Thanks for the Exceptional service..

Leah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Must deffently, very helpful.

LINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mourad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
4

I really appreciated Joe's friendliness.

Donald J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shari B. 
Évaluation :
5

Great friendly service. Top notch operation. Will return as needed.

Robert H. 
Évaluation :
3

Take the time to provide review after hours/weekend drop off procedure including the need to sign into uhaul.com and take pictures of int/ext, etc. It is not enough to say just leave key in the lock box especially when I was overcharged without knowing it (because several details on my contract were incorrect including total number of hours/days, insurance, etc.).

SONDRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Nothing with the physical site but to pick it up wasn't easy as I picked it up within the hour on the app it wasn't allowing me to go any further but did say my express check in was complete. Than to try to contact customer service was a joke after 40 min hold I had to re rent the truck do everything all over and than proceed with everything after being behind because of the issue. Plus couldn't chat with no one online wasn't allowing me to as well I sent an email at which days someone will get back to me in 3 days. So won't be using mobile pick up anymore.

ANGELA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne H. 
Évaluation :
5

Excellent customer service.

James L. 
Évaluation :
5

I always like renting from U-Haul. Tommy

TOMMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
1

Ensure the truck is on the property before the customer shows up instead of having them waiting for an hour. Make sure the previous renter, who returned the truck late, at least has the decency to sweep the truck clean and fill the tank with gas. 3/4 of a tank of gas and a 20 $bill to fill it myself after I already waited for an hour past my promised time is disrespectful and unprofessional. Also never received the "U-Haul Promise" 50 $refund for a late truck that was dirty with 3/4 tank of gas.

Cathryn A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tanasha C. 
Évaluation :
5

Castors Auto & Truck Repair Customer Service Rep, could not have been more helpful in serving my needs. She not only represented her employer well but was a great advocate of U-Haul.

andy C. 
Évaluation :
5

I have nothing to say derogatory about this location staff was very helpful and knowledgeable about everything, I use to be a uhaul dealer less than a month ago after a few years of service, so I know the process of renting and customer service and they exceeded my expectations. I highly recommend this place

tanzie L. 
Évaluation :
5

Organized, Super Nice People, had absolutely no problems whatsoever. A Pleasant Experience

Joseph K. 
Évaluation :
5

Want to thank Ron for checking my alternator, it averted disaster on a long trip.

J.P. A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY B. 
Évaluation :
5

Have representative there extended hours.

Joyce L. 
Évaluation :
4

Make it easier to do online , I had to call UHaul to get the code to lockbox But otherwise easy overall

Cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LELA C. 
Évaluation :
4

My only disappointment was that I was delayed picking the truck up by three hours. That resulted in my movers being on the clock with nothing to do. But overall, it was still a positive experience.

Charlene Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie B. 
Évaluation :
5

Friendly and professional

Janet F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic D. 
Évaluation :
4

Keep up the good work.

Stewart H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill C. 
Évaluation :
2

I made my reservation for glassboro pickup. Uhaul changed the pickup to sicklerville and never informed me of the change in pickup location. It was a great inconvenience to me because we went to glassboro first to pickup truck and then we had to drive all the way to sicklerville when glassboro had the truck we needed and wouldn't give it to us.

Ronald O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Super friendly gentleman and his perfect customer service made this an extremely easy process

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill C. 
Évaluation :
2

One tire on the trailer was very worn and I requested it be replaced to handle an over 500 mile trip. The straps to secure the tires to the dolly were worn and damaged and had to be replaced. The trailer was not ready because of this and I had to return much later to pick up trailer.

peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN I. 
Évaluation :
4

I was impressed with the mannerism and experience of John, who did pick up the U Haul. Both he and his supervisor worked with me to eliviate any additional charges. I would certainly do business with U Haul, if needed, in the future.

David R. 
Évaluation :
5

The owner went above and beyond since there were so many issues with my rental from the previous pick up location. He was very patient and professional. Stand up guy.

Gabriel G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
3

Make sure your company doesn't charge my bank account twice. Having issues trying to get refunded.

Derrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis E. 
Évaluation :
2

Tried to tell me that I returned the rental to the wrong location and I had to pay an additional fee. Said the rental location was on my paperwork. Had to show him it was not and I was not paying any additional fees.

Russell C. 
Évaluation :
2

The owner/manager stated he didn't have an appliance dolly on site, but also didn't know how to remove it from my reservation. He ended up canceling/deleting my entire reservation and started over from the beginning. I was there much longer than anticipated because he wasn't knowledgeable of the system, and often complained that "since they changed the system, I've had nothing but difficulty. I knew the older system, it was much easier."

DARREN C. 
Évaluation :
5

Great Operator. Could Not Do Enough For Me. A Asset To Your Company.

James H. 
Évaluation :
5

Fantastic experience. Joe was very friendly and helpful.

Tara O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evie N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEMETRIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer O. 
Évaluation :
5

Absolutely nothing...

Bradley W. 
Évaluation :
5

Dropped off after hours and they had a key drop with supplies to make it easy.

BRUCE D. 
Évaluation :
5

The associates at Castor's went above and beyond their duties by helping me with a few blown fuses in my truck... In the rain. You don't find service like I've experienced at Castor's anymore, and I'm glad I did. A+ class act.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacharel K. 
Évaluation :
4

I reserved a 20 foot truck and car carrier. When I got to the location they had neither!!! They said that making the reservation doesn't guarantee the availability???? Why the hell should anyone trust your reservation? We eventually found a location about 30 miles away. That caused us to lose an additional 3 hours we had slated for moving. I am checking out alternative rental resources.

Shaun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank H. 
Évaluation :
5

professional, courteous and prompt service.

ELNESE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYTIS K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR S. 
Évaluation :
5

Very well taken care of.

TOMMY B. 
Évaluation :
1

This location had a hard time processing my order. The truck was awful and pulled to the right. The front end was so out of alignment that the top of the steering wheel had to be pointed to the right so I can hold the truck on the road. I also couldn't take the truck over 45 because it was having a hard time shifting

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS S. 
Non les évaluations ont été soumises pour cet établissement.

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