Customer Reviews for Cedar Husky
(U-Haul Neighborhood Dealer)

62 évaluations

9072 Cedar St   Mission, BC V4S1A7

(604) 820-2882

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Dimanche : de 10 h a.m. 4 h p.m.
Heures d'ouverture spéciales
  • 2/22/2024: Fermé
  • 2/23/2024: Fermé
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  • 2/27/2024: Fermé
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  • 3/16/2024: Fermé
  • 3/17/2024: Fermé
  • 3/18/2024: Fermé
  • 3/19/2024: Fermé
  • 3/20/2024: Fermé
  • 3/21/2024: Fermé
  • 3/22/2024: Fermé
  • 3/23/2024: Fermé
  • 3/24/2024: Fermé
  • 3/25/2024: Fermé
  • 3/26/2024: Fermé
  • 3/27/2024: Fermé
  • 3/28/2024: Fermé
  • 3/29/2024: Fermé
  • 3/30/2024: Fermé

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Services dans cet établissement :

Pour nous contacter

(604) 820-2882

9072 Cedar St
Mission, BC V4S1A7

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Dimanche : de 10 h a.m. 4 h p.m.
Heures d'ouverture spéciales
  • 2/22/2024: Fermé
  • 2/23/2024: Fermé
  • 2/24/2024: Fermé
  • 2/25/2024: Fermé
  • 2/26/2024: Fermé
  • 2/27/2024: Fermé
  • 2/28/2024: Fermé
  • 2/29/2024: Fermé
  • 3/1/2024: Fermé
  • 3/2/2024: Fermé
  • 3/3/2024: Fermé
  • 3/4/2024: Fermé
  • 3/5/2024: Fermé
  • 3/6/2024: Fermé
  • 3/7/2024: Fermé
  • 3/8/2024: Fermé
  • 3/9/2024: Fermé
  • 3/10/2024: Fermé
  • 3/11/2024: Fermé
  • 3/12/2024: Fermé
  • 3/13/2024: Fermé
  • 3/14/2024: Fermé
  • 3/15/2024: Fermé
  • 3/16/2024: Fermé
  • 3/17/2024: Fermé
  • 3/18/2024: Fermé
  • 3/19/2024: Fermé
  • 3/20/2024: Fermé
  • 3/21/2024: Fermé
  • 3/22/2024: Fermé
  • 3/23/2024: Fermé
  • 3/24/2024: Fermé
  • 3/25/2024: Fermé
  • 3/26/2024: Fermé
  • 3/27/2024: Fermé
  • 3/28/2024: Fermé
  • 3/29/2024: Fermé
  • 3/30/2024: Fermé

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

The staff at this location is a single gas station attendant who is not interested in being efficient or communicative. I had originally requested a 6x12 trailer from the Matsquie branch in Abbotsford. I had reserved this trailer well I advance and was informed on the day of pick up that the trailer was actually unavailable. I was told to call back later to see if the trailer would be available that afternoon. I was hung up on 3 separate times. The main switchboard staff was unsympathetic and did not offer any solution outside of changing my order (reservation) to a smaller trailer (a 5x8). A 5x8 trailer was not what I wanted. I moved my in-laws from Kelowna to Victoria. The 6x12 trailer was reserved because we knew that trailer was what we needed for the amount of stuff they needed to move. We ended up having to leave certain belongings behind as they simply would not fit. I am seriously frustrated with the lack of effort by staff to find a solution. I was basically informed that the trailer not being there was no fault of UHaul - Sh*t happens/deal with it - is basically what I was told. Absurd standards of "customer service" I cannot believe there is such a lack of organization in a company boasting optimal storage solutions. I was charged the full amount for a trailer I didn't order and did not serve my needs.

Luke V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yong X. 
Évaluation :
1

I set up everything online to speed up things but it didn't. I got charged for insurance I did not order. The truck did not have a full tank of gas and was dirty. I would never rent from uhaul again

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ms. W. 
Évaluation :
5

How to get cerdit back from extra gas imput?

Yong X. 
Évaluation :
5

2 rear tires needed air. Exterior of truck very dirty.

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashkim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
2

First my reservation gets given away by the website. Then I'm stuck getting a pick up truck and trailer. Then I arrive way out in mission to pick these up and the hitch was incomplete. Then I'm told I can do an after hours drop off, but the app isn't showing my contract. People need to beable to move on time. This delay caused alot of unneeded stress and police involved in my moving situation.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
1

Over charged me

Steve K. 
Évaluation :
1

I'm extremely disappointed and unsatisfied with uhaul once again If my moving wasn't stressful enough the truck I reserved l 2 months in advance was not made available to me the closest truck was 30 Km away from my location the lack of communication and booking with uhaul and locations is awful I never received a confirmation for the replacement truck then I was told It was rented out then I was booked in another city 40 Km away one way. I decided to go to the original location on hazelwood to see if my first original booking was back or why he didn't book the truck in mission Turns out he had the wrong phone number and sent the confirmation to the wrong number Called to ensure the 10 foot was there Supposedly it wasn't they only had a van At this pint I am so upset and frustrated I can't even explain the rest it was a disaster No one communicated properly Eventually after 3,5 hours in the ohone I got a truck 30 Km away which my original 15 foot truck was only 2 Km The amount of money I had to pay for 4 k Move because of uhaul errors is appalling let Alone I'm homeless as of today because the lack of rental properties in bc then this amount stress and adding this was just an event that could have been avoided. I appreciate everyone trying yo help but only giving me a 50$ credit towards 120 truck rental when originally it would have only cost me 50$ in the first place I appreciate everyone doing what they did but the disrespect and lack of communication and customer service that was given will definitely make my decision easy and not use uhaul ever again. This was the third time I've used uhaul and this has happened Be sure that this experience will be shared on social media and the BBB

Brandy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmylou E. 
Évaluation :
3

Truck cab had garbage in it, half eaten bag of chips, plastic cigarette wrapper. Truck box had broken glass.

Roy A. 
Évaluation :
2

Reservation for car dolly was not there for me, luckily a customer brought back a car trailer that I grabbed. Won't be using uhaul again

Regan H. 
Évaluation :
3

Give me the truck I reserved... When I arrived to pick up the truck I was downgraded to a cargo van!

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashkim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C. 
Évaluation :
2

No cleaning inside, lots of dog hair on driver and passenger seat. Lots of dust on dashboard. We cleaned almost for an hour so we can drive. Lots of smell inside cabin throughout our drive. Cleaning was the biggest issue.

Rajvir B. 
Évaluation :
2

Stop being rude to customers and stop ripping people off with extra gas charges.

Steve L. 
Évaluation :
5

Thanks you, quick and easy rental!

Taranjit Singh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashkim G. 
Évaluation :
3

Belt to secure tire was broken. and trailer light wiring harness corroded and not working properly.

Jake D. 
Évaluation :
2

I always rent trailers never had a problem, but this time the trailer was not in perfect condition, the equipment needs to be checked and fixed before renting them.

Yvonne C. 
Évaluation :
3

The van was in good shape, return went very smoothly. But since it's at a gas station, one would think the vehicle would have its tank full instead of guestimating how much fuel you used. But I would still recommend.

Sylvain F. 
Évaluation :
1

1. Truck was in very poor mechanical condition and sounded like it was about to die at any moment. Fortunately this was a 5 mile move. I would never have taken it on the highway. 2. Was told they had no blankets or dollies on site, despite the order being made almost a month in advance.

Yaniv H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
1

The truck was out of fuel when given to us, had a burnt out taillight and had a very strong odour of pot. Had to clean everything we put in the truck to remove the smell. We will be renting from Penske truck next time

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashkim G. 
Évaluation :
2

Please have attendant on time. As well as train the person as properly on how to do transactions. Attendant was rude

Jennifer F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCE C. 
Évaluation :
3

There was a LOT of dog hair in the front of the pick up truck and the veh stunk like wet dog along with the gas tank being 1/2 full when we picked it up. Do u not clean/sanitize the vehicles once returned? Very upset with this rental.

Michelle R. 
Évaluation :
5

Awesome

Cathy H. 
Évaluation :
3

The website being used wasn't perfect, but the two guys working when I picked up and dropped off truck were very helpful. I wondered about leaving my car there, but they had cameras. Friendly, but very busy staff. Lots of people coming in the buy things at store as I was trying to rent truck.

Julie B. 
Évaluation :
5

Staff are friendly and easy going. Great experience. Picked this further location because they are so helpful.

Amy V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tatiana P. 
Évaluation :
2

Be organized. Went to pick up the truck at the designated time and was 2 hours late. I ordered 2 dollys. They only had 1. Over all not a good experience.

Kaitlyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal G. 
Évaluation :
2

The truck was gross dirty wrecked all over. The vehicle was an automatic and wouldn't shift which meant it would red line all the time using more fuel and wrecking the engine. It was so bad I just returned it with out using it. Such a waste of $100+ dollars. Wasn't able to move my stuff which cost me even more money. This is totally unacceptable the vehicle is a death trap waiting to happen. I'm considering reporting to CVSE. Can't believe your company has gone so far down hill and basically robbed me of my money.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajeeth G. 
Évaluation :
5

Great staff

Ajeeth G. 
Évaluation :
1

There was 14 inches of snow in the parking lot. The van was only partially cleared. I took 25 minutes for them to process my booking even though I booked online. Then it took me 15 minutes to get the van out of its parking spot because the snow was so high. The parking lot was absolutely unacceptable and unsafe. I would not recommend.

Judy K. 
Évaluation :
1

I reserved a 15 foot truck that seats 3 people, upon arrival I was told there were no 15 foot trucks available. I had to take a 10 foot truck that only had 2 seats. Because of this I had to bring a second vehicle to transport my 3rd mover and catch the overflow from the too small uhaul. I had also reserved a hand cart, dolly and 10 moving blankets. There were none of these at my rental location, which necessitated driving out of my way to pick up at another location. The truck itself was in poor shape. The drivers mirror was broken. When it started to snow I discovered the windshield wipers were useless and had to stop and buy a squeegee to clean the windshield, stopping several time to do this. When it got darker in the afternoon I found that only one headlight worked. As it was snowing, this made visibility very poor. A very bad experience. Moving is stressful enough without all these problems.

David B. 
Évaluation :
4

Very friendly staff , and helped us out a lot

Cam B. 
Évaluation :
1

No pretrip walk around, over billed by $500!

HEATHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ka P. 
Évaluation :
3

Dealing with the call centre was a nightmare she would hang up on me before I was even able to finish what I was saying and it took me an hour and half to even get the truck I was trying to rent. This is totally unacceptable and rude behaviour.

eric T. 
Évaluation :
3

I had ordered 2 Dollie's ( one utility and one furniture) and three packs of furniture blankets, which were not at the location- the Uhaul rep told me where to go in Chilliwack to pick them up. I was not expecting this since I had not been notified and I needed the dolly to move heavy pieces. I went to two Uhaul locations in Chilliwack and neither had these items for me which made my move extremely difficult .

Trudy H. 
Évaluation :
2

Cheap welcome with the owner on the phone saying im a lyer and im not trully moving from BC to QC , that I was about to do a scam and did not believe I had the money to rent the 4K$ truck until I paid. Really disappointed. Ask to pay 3500$ with debit and the rest of it with credit. But was not ok with that. After complaining that I took the plane from Qc to BC for a moving , and that I hardly insist to pay the rest with CC, he hardly accepted.

Loic J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blake S. 
Évaluation :
3

Our truck was over 3 hours later than our booking time. I understand that things happen but I'm not sure why there is even the option to book a time if there's that much of a discrepancy. We moved between provinces and the time difference made us have to spend a night in a hotel because we left so much later than we had planned, cost us a lot of money to book a hotel room at late notice. When we called to ask why our truck was late or if anything could be done, the customer service was terrible. They pretty much told us to kick rocks. Additionally, the wiper blades on the truck were in horrendous condition. Driving at high speed on a mountain highway and the blades couldn't clear the windshield of rain, it was dangerous. I'll never use uhaul again.

Michael S. 
Évaluation :
2

Improved communication, because the store only seemed to have one authorized UHaul representative but they weren't working on the weekend. It took quite a while and a lot of back-and-forth to actually figure that out.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel U. 
Non les évaluations ont été soumises pour cet établissement.

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