I was over charged almost 200 $dollars. The location is miss labeled and there is no in person assistance even though the website and customer service say it is an in store location. It is only available though calling customer service and getting a code for a lock box. It is one Ace Hardware not Pet Adventure. It is ridiculous that I am charged almost 300 $for using the van for 3 hours.
Jennifer C.
Customer Reviews for Cedar Plaza Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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While the folks at Ave hardware were extremely nice and courteous, the experience as a whole was not smooth. I had a confirmation email for my reservation but the system told me I didn't have a reservation at check in. The manager of Ace had to call their u-haul reo, Jay, who was extremely rude to me over the phone continually interrupting me and repeatedly told me I didn't reserve correctly despite my confirmation email. He kept telling me I still had to go online and reserve the truck And eventually he agreed to come down for assistance. Once he arrived he saw my boyfriend with me and changed his tone and started saying that it was Ace's fault that they didn't accept the confirmation on their end then eventually it changed again to the woman ahead of me not returning the equipment properly. The folk's at Ace said they have had nothing but issues and basically this same issue with using your service as well as well as a similar experience with Jay being rude. Jay's position with your company should be reevaluated because I'm pretty sure that location is going to end their contract with u-haul. Luckily they saved my experience and made things as smooth as possible but Jay was extremely rude.
Nicholas E.It is extremely hard to open the lock and if you are short, it is hard to see the top of the lock completely.
Stacey B.The app didn't work so I took 20 min to get the truck and another 29 min to return it
Rodney C.Trying to get the check in to work was abysmal
RAINY C.I've used this location (Kenmore) many times and it's always been a great experience. It really puts my mind at east knowing I can always rent a truck from an honest and straightforward business to get the job done. Merci!
David C.The pick up was clean at the interior but with dirt on the back
RODRIGO G.Lock box was difficult to open. Directions were confusing. Took 40 minutes to return the vehicle. Will try a different company next time for my rental needs.
Joseph V.App was slow to approve. Really challenging to return keys requiring 2 phone calls
Christopher W.We cannot think of anything that needs to be improved ... very easy process and positIve experience all around!
Debbie J.Had a business owner ask me not to park near their business then or ever. Was retuning it where I got it. I explained he's talking to the wrong person as I'm not a habitual renter, I moved the truck.
gerrit V.