Le client n'a pas laissé de commentaire.Kimberly O.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best place.Lauri T.
Never answer their phone. Poor customer service.BRIANA L.
Le client n'a pas laissé de commentaire.Alexander T.
Thanks for supporting me as I returned my truck. The staff was kind, flexible, and helpful.TIMOTHY T.
No improvements necessary. This location went above and beyond to make this rental experience â€œa piece of cakeâ€. I forget the names of the two girls that went all out to see that my experience was a memorable one. Please extend accolades to these girls and again thank you for a wonderful rentalDavid H.
The staff was very helpful, but couldn't give 5-stars as there was some systems issue that prevented a smooth rental checkout. They did all they could and then processed the rental via paper-based form, but probably took an hour to get it doneRobert Q.
Truck broke down. Pick up was delayed due to unorganized employee.Ryan K.
Le client n'a pas laissé de commentaire.guat B.
Le client n'a pas laissé de commentaire.Terry A.
Le client n'a pas laissé de commentaire.Johna B.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.mathew P.
Le client n'a pas laissé de commentaire.Philip G.
The location is a little difficult and there is little to no signage outside to inform the public.Donna A.
Le client n'a pas laissé de commentaire.Jessica C.
Provide better customer service when using the mobile pick up process, make it clear that the 15' truck is actually a 12' truck with a 3' mother's attic (cannot lay 14-15' item flat in truck)Kahla B.
A technician came over and hooked up a computer to the truck to diagnose the problem. He drove the truck to his shop for repairs.Tammie H.
Le client n'a pas laissé de commentaire.John V.
Recommend changing pick-up time to 0800 instead of the required 0900Ruthine L.
Le client n'a pas laissé de commentaire.Taylor T.
The price I was charged on my credit card and the amount in the bill were different.132 $verse 151,80 $.and she couldn't explain why. Also it was at a UPS store,so no help with tow hitch.Kristine S.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Paula B.
Le client n'a pas laissé de commentaire.Shelly A.
Le client n'a pas laissé de commentaire.Steve G.
We were quoted a price and turned truck back within 5 hours and 49 Mike's later and charged moreDenise D.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.tom B.
Le client n'a pas laissé de commentaire.Krista C.
Le client n'a pas laissé de commentaire.Kimberly G.
Le client n'a pas laissé de commentaire.Timothy A.
Easy drop off using the uhaul phone app.Brad H.
Le client n'a pas laissé de commentaire.Jason E.
Le client n'a pas laissé de commentaire.Donald F.
Melissa Braley was pleasant, helpful, and professional. I would definitely do business at this location again and I will certainly recommend her.Michael M.
Le client n'a pas laissé de commentaire.Peter G.
My pick up location was changed on me 3 different times and it was very frustrating. I made my reservation online and recieved a confirmation email with my correct pick up location then the night before I recieve a call saying that the location I choose has no trucks for me so my location was changed then the day I went to pick up my truck I recieved a call while on my way to the new location saying that they wouldnt have a truck for me untill later that afternoon so my location got changed yet again. Then that same day I get an email saying my drop off location had to be changed. I did not have a good experience with Uhaul this time at all. I am very angry that my locations got changed on me numerous times making my move more difficult. I think you guys need to fix things with truck reservations because this was unacceptable.Kimberly E.
I would like to say I had a great experience but i can't. It took me an hour to find someone to answer the phone with the exception of this location. 3 times was put on hold for over 15 minutes. Not impressed and would try another company next time.Tina I.
Le client n'a pas laissé de commentaire.Frank L.
Over fueled and uhaul doesn't reimburse. Thieves in my book.James M.
The lady who handled the contract and vehicle was very knowledgeable, polite and had everything ready to go when I arrived. Return was quick and easy. The vehicle was practically brand new in great shape, and ready to go with less than 1200 miles on it.Roland R.
Le client n'a pas laissé de commentaire.Jan L.
Very professional, no issueswilliam W.
Le client n'a pas laissé de commentaire.Mary G.
Le client n'a pas laissé de commentaire.David C.
I was very happy with this u haul location. Everything went very smooth. The Lady was very knowledgeable and friendly which made my experience great. I hate to say that in a month or so I WILL BE BACK TO MOVE TO A NEW LOCATION...Thank You U HaulJoseph H.
This location was fine and girl was helpful. Issue ran into was with reservation.Reseved at Old Town Maine location got confirm call morning before around 8-8:30 am 3-4 hour later get message rest now moved 35-40 miles out of my way. Then called and spoke with Main U-Haul.com # and able to find truck in town 10 miles away way extremely confusing.Bobbi C.
Le client n'a pas laissé de commentaire.Narold T.
Le client n'a pas laissé de commentaire.Robert H.
I dropped the trailer after hours, so I can't assess staff or cleanliness. The location is great.MATTHEW D.
Clean vehicles and fill with gas and have truck requested. This was not my requested pick up spot. I went to my requested spot after call saying it was in a different area. They said they would take care of it and to pick up at first requested location and they would have my truck. When I went there they said I would have to pick up at the other location and it was a 15 ft truck not a 10 ft as requested. This delay made me late for dripping of a rental car and cost an extra day. Not happy.michael R.
Le client n'a pas laissé de commentaire.Thomas W.
The pick up and drop off locations we're changed from those identified in the registration with minimal or no notification. This is unprofessional and creates hardship.Heather M.
The service was wonderful. Could not ask for more.Joel H.
Didn't feel like I was given all the information since my drop off location changed. Spiderwebs all over the door of the trailer.Danielle K.
Nothing at this particular dealership unless offer more choices. The staff are all super!Gary H.
Le client n'a pas laissé de commentaire.Angela C.
Very helpful.Nancy G.
The drop off facility is not named Cedarjack! That name was not visible anywhere once I located the facility. The only indication that this is a U-Haul facility is a small sign barely visible from the street that one doesn't notice until they're in the parking lot. The street number is also NOT visible from the street at all! i had to use Google Maps on my smart phone to locate this facility. I pity the person who doesn't have a smart phone. How would they ever find this place after hours?! No one was available to check me in so I had to do an online drop off which was hideously cumbersome. In one step of the process, I had to upload photos of the inside of the cab, the inside of the back of the truck, the odometer reading, the gas gauge reading, and even a photo of where the truck was in relation to the other vehicles in the parking lot. Here again, what would a person without a smart phone do?! Based on the furniture pads that I paid for and never received at the pick up site, the disguised checkout location, and the complex and time consuming after hours checkout process, I would DEFINITELY NOT choose to rent from U-Haul in the future!Steven B.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Brad B.
Le client n'a pas laissé de commentaire.Rob S.
Le client n'a pas laissé de commentaire.Luke W.
I called the call center and rented a U-Haul twice and both times the call center assigned me to the wrong location but the people at the location made it work so I was able to rent the U-HaulMariah S.
Computer issues slowed the processTaylor P.
Le client n'a pas laissé de commentaire.MARK S.
When I made the booking for a rental over the phone, I was asked did I require insurance (I think called Safemove) and I said no. I am covered for ALL vehicle rentals by my credit card company and my car insurance provider (including U-Haul vans and trucks of any size). When I picked up the van I was in a hurry to get to a store to pick up my furniture, and I didn't have time to check the invoice to see that I was being charged an extra 14,00 $ for insurance that I did not require. It was only after I returned it after traveling 1 mile, that I was charged this extra coverage. The store was since closed. I have rented from U-Haul before at the airport and I was always asked about insurance, and I always had my wishes followed. This time it was not, and as a result, I will not be renting from this location again. GeraldGerald W.
we called Auburn because the store was closed. They told us to take pictures and place keys with slip in dropoff. We did that, 2 days later they called asking when we were going to return the truck...not very organized. Then I got charged another 11 bucks cause we went over our miles.john D.
The 10' truck is listed for a studio or one bedroom apartment and we found we could not fit everything from our one bedroom apartment in the truck - even though we did not have very much in the way of furniture. Part way into the trip the engine warning light came on - there was no instruction given when renting as to what to do in that situation. We just ran it until the trip was complete. The inside window in the truck was dirty making it difficult to see through for the long trip.Stanley S.
Staff was excellent.Shaun B.
Le client n'a pas laissé de commentaire.JACK L.
Keep the two girls I worked with , they were awesome! Friendly , helpful , went above and beyond for us !!! MerciDarcel M.
Le client n'a pas laissé de commentaire.tim P.
Le client n'a pas laissé de commentaire.Benjamin S.
Le client n'a pas laissé de commentaire.Steve M.
When I make the reservation the computer system should keep all of my information so the agent at the pickup location does not have to reenter everything I already entered when I made the reservation. This way the pick up for me would take far less time.Richard T.
Le client n'a pas laissé de commentaire.Richard M.
The rep that took care of us was extremely nice and proffesonal. She was very knowledgeable about the products. Needless to say if I need or a friend needs to rent. I will be promoting this site. Someone give this girl a raise.PHILIP A.
This location was good and representative was helpful and courteous.anthony M.
Le client n'a pas laissé de commentaire.Rebecca S.
The service was top line. Thank You. Uhaul.Hershyl W.
Le client n'a pas laissé de commentaire.Patricia K.
Very friendly and helpful staff. I brought the truck back 3 days before they expected it, but they got me all checked out in a jiffy anyway.Candace C.
Le client n'a pas laissé de commentaire.Sterling F.
Keep the current staff. This was the finest U-Haul experience I have ever had, and I have had several. Equipment was available, Staff was friendly, neat, and COMPETENT!!!!!!David B.
Le client n'a pas laissé de commentaire.Nicholas I.
Le client n'a pas laissé de commentaire.Stephen T.
Le client n'a pas laissé de commentaire.Kris S.
Le client n'a pas laissé de commentaire.JASON G.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.James S.
Nice and helpful girl helping meAdam K.
Le client n'a pas laissé de commentaire.Gary H.
Nothing.The representative Melissa was awesome. Very helpful and friendly.Gail M.
Le client n'a pas laissé de commentaire.kevin O.
Given that there was frost on the windshield, it would've been nice to have it started before I picked it up.April B.
Le client n'a pas laissé de commentaire.CHRIS G.
Le client n'a pas laissé de commentaire.PAUL T.